---
title: 'Information Technology (IT) Support Specialist at ALOM Technologies'
canonical: 'https://feeny.ai/job/information-technology-it-support-specialist-alom-technologies-indianapolis-92rtvhw4ac89'
type: 'job'
last_seen: '2026-10-19'
---

# Information Technology (IT) Support Specialist at ALOM Technologies

- **Company:** ALOM Technologies
- **Location:** Indianapolis, IN
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/alom/89ebcaf5-6969-4266-ba6c-20a6f5e109de

## Job description

## About ALOM

ALOM is a quality- and technology-driven global supply chain management company, providing 3PL+, contract manufacturing, and fulfillment solutions for leading brands in technology, healthcare, government, and other highly regulated industries. Headquartered in Silicon Valley with operations across California, Indiana, and 20 global locations, ALOM helps customers turn their supply chains into a competitive advantage through precision execution, customized, scalable solutions, real-time data, and a deep commitment to ESG and operational excellence. As a woman-owned company, founded and led by our CEO, we are committed to building an inclusive, equitable workplace.

## About the Role

ALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.

You Will Have the Opportunity To

- In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements
- Gather information and requirements for process design
- Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts
- Create documentation as required for development and infrastructure projects
- Perform research as needed for scoping processes and recommending products
- Assist in asset management of both physical and virtual assets
- Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users
- Perform desktop setup and aid end users
- Train new employees to understand ALOM Technologies systems
- Assist with miscellaneous tasks and projects as needed
- Maintain accurate records and documentation in accordance with company policies and applicable regulations
- Support cross-functional initiatives and contribute to a collaborative team environment

You Will Be Responsible For

- Experience deploying and setting up Microsoft-and Linux-based computers
- Proficiency in all systems used by the company, including Microsoft Office 365
- Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
- Excellent written and verbal communication skills
- High school diploma or equivalent required; some college coursework preferred

## Preferred Qualifications

- Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration
- Experience in a supply chain, manufacturing, or distribution environment
- Familiarity with helpdesk ticketing systems and IT asset management tools
- Experience developing IT process documentation and process flows

Work Environment & Physical Requirements with occasional work in warehouse areas. The position may require: • Ability to sit/stand for extended periods • Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals) • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

This role primarily operates in an office and warehouse environment. The position may require:

- Ability to sit/stand for extended periods
- Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

## Compensation

Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations. We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.

## Why ALOM

At ALOM, leaders are close to the work and to the customers, and every function plays a direct role in delivering high-compliance, high-performance supply chain solutions that matter. ALOM is a privately held, woman-owned company with a 25+ year track record of innovation, quality, sustainability, and award-winning performance in demanding industries.

## About ALOM Technologies

## Company Overview
- **One-liner**: ALOM Technologies is a woman-owned supply chain management and 3PL+ provider that designs and executes end-to-end fulfillment, light contract manufacturing, and logistics solutions for regulated industries.
- **Entity Type**: Private (woman-owned business; no external funding rounds disclosed — appears privately held/bootstrapped)
- **Headquarters**: Fremont, California, USA (Silicon Valley)
- **Founded**: 1997
- **Founders**: Hannah Kain

## Core Business
- **Primary industries**: Supply chain management, third-party logistics (3PL), fulfillment, contract manufacturing, and e-commerce logistics
- **Target customers**: B2B, Enterprise — Fortune 500 clients in Healthcare, Technology, Utility/Energy, Financial Services, and other regulated industries
- **Mission or purpose statement**: To bring competitive advantage to customer brands through supply chain operational excellence and unsurpassed quality management practices, while operating as an environmentally and socially conscious partner.

## Products & Services
- **Supply Chain Execution**: Seamless integration, real-time visibility, and flawless delivery across sourcing/procurement, inventory management, kitting, and fulfillment.
- **Light Contract Manufacturing**: Scalable solutions for complex product builds with high quality, compliance, and sustainability standards.
- **3PL+**: End-to-end product lifecycle management combining technology, compliance, operations, quality, and ESG — designed for healthcare, technology, utility, and other regulated industries.
- **Compliance & Quality Services**: FDA-registered operations (since 2004), ISO 9001, ISO 13485, and ISO 14001 certified, with SOC2 and Data Privacy Framework certification for data security and privacy.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $80M (per LinkedIn/Growjo data); total funding not applicable
- **Notable Investors/Partners**: Not publicly available — ownership is private, with WBENC and CPUC registration as a woman-owned business (WBE). Clients include Fortune 500 brands across healthcare, technology, and energy.
- **Growth Signals**: 
  - Headcount grew +17.9% YoY to approximately 66 employees, with workforce distributed across the United States, India, and Bangladesh
  - Operating from 20 global locations, including North America (Fremont, CA; Sacramento, CA; Indianapolis, IN; Toronto, ON; Vancouver, BC), APAC (Hong Kong), Netherlands, and China
  - Combined U.S. fulfillment capacity of 40,000 orders per hour
  - Worldwide print facility footprint of 1 million sq. ft.
  - E-commerce pioneer — launched its first e-commerce order portal in 1998
  - Active hiring for senior finance roles (CFO and Controller) in both Indianapolis and Fremont, signaling growth investment

## Competitive Advantages
- **Regulatory expertise**: Continuous FDA registration since 2004 and ISO 13485 certification make ALOM a trusted partner for healthcare and other regulated industries where compliance is non-negotiable.
- **Woman-owned enterprise status**: WBENC and CPUC certification provides a differentiator for organizations with supplier diversity goals.
- **Technology-led operations**: Early e-commerce adoption (1998) and ongoing investment in visibility, data integration, and automation create a proprietary tech-enabled service layer.
- **Global footprint with scale**: 20 global locations, 40,000 orders/hour U.S. fulfillment capacity, and 1M sq. ft. of print facilities offer enterprise-grade capacity.
- **ESG and quality focus**: Environmental sustainability, human rights protection, and Six Sigma process excellence are embedded in the operating model.

## Strategic Focus
- **Expanding in regulated industries**: Deepening capabilities in healthcare, technology, utility/energy, and financial services where compliance and precision are critical.
- **Technology investment**: Continual R&D into supply chain visibility, data integration, and fulfillment capacity to improve control and quality.
- **Sustainability and ESG**: Integrating environmental stewardship and human rights protection into supply chain design as a core value proposition.
- **Operational excellence**: Maintaining and extending ISO, FDA, SOC2, and Data Privacy Framework certifications to de-risk client supply chains.

## Why Work Here
- **Culture**: ALOM positions itself as a "career destination" with a culture based on respect for diversity and operational excellence, encouraging fresh ideas and professional development.
- **Work environment**: Mission-driven, quality-obsessed environment with a flat, founder-led structure (CEO Hannah Kain still leads the company).
- **Compensation signals**: Recent postings for Controller roles range from $185,000–$230,000 (Indianapolis, IN) to $240,000–$295,000 (Fremont, CA), with CFO roles reported around $328K per year on Glassdoor/Indeed data.
- **Global exposure**: With 20 locations across North America, APAC, and Europe, employees have opportunities to work across international supply chain operations.
- **Stability with growth**: 25+ year track record, private ownership, and 17.9% YoY headcount growth suggest a stable yet expanding organization.

## Sources
1. [alom.com — About ALOM](https://alom.com/company/about-alom/)
2. [alom.com — Homepage](https://alom.com/)
3. [alom.com — Leadership](https://alom.com/why-alom/leadership/)
4. [indeed.com — ALOM Technologies Careers](https://www.indeed.com/cmp/Alom-Technologies)
5. [linkedin.com — ALOM Technologies](https://www.linkedin.com/company/alom-technologies)

## Other roles at ALOM Technologies

- [Print Buyer - On-site](https://feeny.ai/job/print-buyer-on-site-alom-technologies-indianapolis-am189ddng0dn) — Indianapolis, IN
- [Business Systems Analyst](https://feeny.ai/job/business-systems-analyst-alom-technologies-fremont-fdq0f2sy3xh8) — Fremont, CA
- [Business Systems Analyst](https://feeny.ai/job/business-systems-analyst-alom-technologies-indianapolis-4q1mjce0ks9n) — Indianapolis, IN
- [Print Buyer - On-site](https://feeny.ai/job/print-buyer-on-site-alom-technologies-indianapolis-j0psbsm1b6wd) — Indianapolis, IN