--- title: 'Information Technology Manager at Asian Health Services' canonical: 'https://feeny.ai/job/information-technology-manager-asian-health-services-oakland-eh7f93gd3n5q' type: 'job' last_seen: '2026-09-07' --- # Information Technology Manager at Asian Health Services - **Company:** Asian Health Services - **Location:** Oakland, CA - **Compensation:** $127k–$129k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/ahschc/1525194b-50a4-4fc0-809f-ebf92983d1b3 ## Job description Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities. Job Summary: The Information Technology (IT) Manager is responsible for managing and providing operational oversight for all IT systems and services at Asian Health Services (AHS). This role ensures that technology infrastructure, systems, cybersecurity and support services are reliable, secure, and aligned with organizational and clinical needs. The IT Manager plans, develops, implements, and manages IT initiatives that support efficient operations, regulatory compliance (including HIPAA), and high-quality patient care. The position supervises IT staff, manages vendors and budgets, and collaborates across departments to enhance technology utilization and service delivery. Essential Job Functions IT Operations & Infrastructure Management - Oversee the operation, maintenance, and security of all IT systems, including: - - End-user devices (PCs, laptops, mobile devices, peripherals) - Servers, storage systems, and network infrastructure (LAN/WAN, routers, switches) - Telecommunications systems (internet, email, phone, voicemail) - Ensure system uptime, performance, and scalability. - Manage system installations, upgrades, configurations, and patching. - Maintain and test backup, disaster recovery, and redundancy systems. Service Delivery & Helpdesk Oversight - Direct IT helpdesk operations to ensure high-quality, timely support for staff. - Establish service standards, metrics, and reporting processes. - Monitor and improve customer service performance consistent with AHS Service Excellence standards. - Ensure prompt response and resolution to technical issues and service requests. Cybersecurity, Systems Security, Compliance & Policy Management - Develop, implement, and enforce IT security policies and procedures. - Ensure compliance with HIPAA and other applicable regulations related to electronic data security and privacy. - Manage user access controls, data protection, cyber- and system security. - Conduct risk assessments and implement corrective actions as needed. - Oversee the planning and implementation of any required vulnerability audits, penetration tests and forensic IT investigations; ensure outcomes of investigations improve overall IT cybersecurity across AHS. Project & Vendor Management - Lead IT projects, including planning, execution, monitoring, and reporting. - Coordinate with internal stakeholders and external vendors to deliver technology solutions. - Negotiate contracts and manage vendor relationships for hardware, software, and services. Supervisory Responsibilities - Supervise IT staff and contractors, including helpdesk and technical teams. - Recruit, hire, train, enact disciplinary actions and evaluate staff performance. - Provide ongoing coaching, professional development, and performance management. - Assign and prioritize work to ensure efficient and effective team operations. - Ensure delivery of high-quality IT services aligned with AHS standards and compliance requirements Budget & Administrative Management - Develop and manage the IT department budget. - Oversee procurement, inventory, and lifecycle management of IT assets. - Track and report on departmental performance and project outcomes. Training & Communication - Develop and deliver training on IT systems, applications, and best practices. - Create and maintain user documentation and policies. - Communicate system updates, outages, and changes to staff in a timely manner. - Creates and maintains weekly/monthly yearly reports on the work of the department through the Help Desk System. Systems & Applications Oversight - Oversee implementation and maintenance of enterprise of dental practice management - Collaborate with IS Department to support medical clinic EHR systems. - Collaborate with departments across the organization to ensure seamless system integration and workflow efficiency. Leadership & Planning - Support development and implementation of a comprehensive IT strategic plan aligned with AHS mission and organizational goals. - Contribute to efforts to identify, evaluate, and recommend emerging technologies to improve operational efficiency and care delivery. - Support IT performance goals and regularly evaluate service effectiveness. - Communicate IT priorities, issues, and innovations to leadership and staff. - Represent AHS IT interests in external meetings, partnerships, and conferences. General Agency/AHS Duties - Fosters an environment that promotes trust and cooperation among clients and staff. - Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented. - Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other events. - Participates in general membership meetings, fundraisers and other public events, as required. - Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested. - Attends AHS staff retreats and Board of Directors meetings, as required. - Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency. Knowledge, Skills, and Abilities - Network infrastructure and systems administration - - Deep knowledge of computer systems, networking with an understanding of the Wide Area Network (WAN) technologies: SD-WAN/SASE, OSI model, preferability to manage Dell servers, VMware hosts, HP/Fortinet switches, Cisco routers, and Cisco Unified Communication Manager (CUCM), and Fortinet Firewalls. - Telecommunications technologies: Knowledge of telephony technology, including VoIP system, call center applications, and phone flow design and system programming. - Microsoft Windows desktop and server environments - Active Diectory, Microsoft 365, Microsoft Entra ID and enterprise applications - Barracuda security solutions, Knowbe4, Sentinel One or other similar MDR solutions, and Security Information and Event Management (SIEM) platforms. - IT security practices, backup, and disaster recovery and business continuity plan. - Strong troubleshooting and diagnostic skills for hardware, software, and networking. - Familiarity with EHR/practice management systems and healthcare IT workflows preferred ## Minimum Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) - Minimum of 3–5 years of IT management and supervisory experience ## Preferred Qualfications - Health care background and knowledge of health care data privacy and security, especially in nonprofit community health care organizations. - Experience in providing strategic IT direction. - Experience performing analysis and/or design for specialized and complex healthcare applications that include clinical, financial, and/or administrative functionality. - Experience with healthcare systems, billing, and financial applications preferred Additional Requirements - Ability to work occasional evenings, weekends, or on-call as needed - Relevant certifications (e.g., CompTIA A+, Network +, Security +, CISM, ITIL, PMP, Microsoft, Cisco, AWS or equivalent) preferred - Valid California Driver’s License may be required ## About Asian Health Services ## Company Overview - **One-liner**: Asian Health Services provides comprehensive medical, dental, and behavioral health services to over 50,000 patients annually, with a focus on culturally and linguistically competent care for the Asian American community in the San Francisco Bay Area. - **Entity Type**: Private (Nonprofit) - **Headquarters**: Oakland, California, United States - **Founded**: 1974 - **Founders**: Bay Area student activists (not individually named) ## Core Business - **Primary industry**: Healthcare services (community health center) - **Target customers**: B2C – primarily low-income, uninsured or underinsured Asian American patients; 92% on Medi-Cal, Medi-Medi, or uninsured; 70% earn less than 200% of the federal poverty line - **Mission**: To provide “whole patient health” by addressing medical, dental, behavioral, and social needs, and to advocate for the community’s overall well-being. ## Products & Services - **Medical Care**: Adult care, geriatric care, pediatric care, perinatal care, teen clinic, HIV/AIDS testing and counseling, remote patient monitoring for chronic conditions. - **Dental Care**: General dentistry, oral surgery, endodontics, periodontics, school-based dental clinics. - **Behavioral Health**: Integrated behavioral healthcare, specialized mental health services, trauma-informed care, substance use disorder support. - **Community Programs**: Youth leadership program, Banteay Srei (anti-trafficking), Bridging Generation (intergenerational), Community Healing Unit (hate/violence support), monthly food distributions, patient leadership councils. - **Advocacy**: Local, state, and national policy advocacy for health equity and culturally competent care. ## Market Standing - **Valuation/Market Cap**: Not applicable (nonprofit) - **Key Metric**: Annual Revenue – $106.6 million (FY2024) per audited financial statements; Total Grants & Contributions – $44.3 million (FY2024); Total Funding – $180K (per LinkedIn, likely historical grants) - **Notable Investors/Partners**: Alameda County Community Food Bank, federal Health Center Quality Leader awards, Advocacy Center of Excellence designation - **Growth Signals**: 14 clinic sites across Oakland and San Leandro; 146,403 patient visits in 2024; 218 employees (+9.2% YoY); launched new dental clinic in San Leandro; building a Program of All-Inclusive Care for the Elderly (PACE) to serve low-income seniors ## Competitive Advantages - **Cultural & Linguistic Competence**: Services available in 14 languages; 82% of patients experience linguistic isolation – AHS bridges that gap. - **Deep Community Roots**: Founded in 1974, now a nationally recognized model of care with a 50-year track record. - **Integrated Care Model**: Combines medical, dental, and behavioral health under one roof, addressing social determinants like food insecurity and housing. - **Patient Demographics Focus**: 90% Asian patient base; tailored care for a historically underserved population. ## Strategic Focus - **Expansion of Services**: Opening new clinics (e.g., San Leandro Dental, Wellness, and Teaching Center) and launching the PACE program for elderly care. - **Addressing Social Determinants**: Continued emphasis on food distribution, youth leadership, and community violence recovery. - **Workforce Development**: Mental Health Academy and Dental Residency to build a pipeline of community-minded healthcare providers. - **Technology & Innovation**: Remote Patient Monitoring program and health IT advancements to improve quality of care. ## Why Work Here - **Mission-Driven**: Opportunity to make a tangible impact on health equity for Asian American communities. - **Culture of Inclusion**: Strong focus on cultural competency, language access, and trauma-informed care. - **Growth & Stability**: 50-year history with steady revenue growth ($106.6M in FY2024) and expanding services. - **Work Environment**: On-site at clinic locations (Oakland, San Leandro, Alameda); typical healthcare setting with team-based care. - **Notable Perks**: Workforce pipeline programs for career advancement; involvement in community advocacy and research. ## Sources 1. [Asian Health Services – Lever Careers Page](https://jobs.lever.co/ahschc) 2. [Asian Health Services – About Page](https://asianhealthservices.org/about/) 3. [Asian Health Services – LinkedIn](https://www.linkedin.com/company/asian-health-services) 4. [Asian Health Services – 2024 Annual Report](https://asianhealthservices.org/wp-content/uploads/2025/12/FINAL_AHS_AnnualReport_2024_WEB.pdf) 5. [Asian Health Services – Home Page](https://asianhealthservices.org/) ## Other roles at Asian Health Services - [Physical Therapist (Cantonese/Mandarin)](https://feeny.ai/job/physical-therapist-cantonese-mandarin-asian-health-services-san-leandro-z87y7cpmpqfj) — San Leandro, CA - [Personal Care Assistant (Cantonese/Mandarin)](https://feeny.ai/job/personal-care-assistant-cantonese-mandarin-asian-health-services-san-leandro-5rbjkxar37z3) — San Leandro, CA - [Geriatric Services Manager (Cantonese/Mandarin)](https://feeny.ai/job/geriatric-services-manager-cantonese-mandarin-asian-health-services-san-leandro-j56fsjej59b7) — San Leandro, CA - [Dietician Manager (Cantonese/Mandarin)](https://feeny.ai/job/dietician-manager-cantonese-mandarin-asian-health-services-san-leandro-k53p0q4z4ay4) — San Leandro, CA - [Clinic Assistant (Cantonese/Mandarin)](https://feeny.ai/job/clinic-assistant-cantonese-mandarin-asian-health-services-san-leandro-w5k05vyk2ph7) — San Leandro, CA - [Home Care Coordinator - Cantonese/Mandarin (RN License)](https://feeny.ai/job/home-care-coordinator-cantonese-mandarin-rn-license-asian-health-services-san-hn3ds8wsvthv) — San Leandro, CA - [Outreach and Enrollment Coordinator (Cantonese/Mandarin)](https://feeny.ai/job/outreach-and-enrollment-coordinator-cantonese-mandarin-asian-health-services-sm39bwtnz943) — San Leandro, CA - [Intake Coordinator - Cantonese/Mandarin (RN License)](https://feeny.ai/job/intake-coordinator-cantonese-mandarin-rn-license-asian-health-services-san-kka0x5sejbs4) — San Leandro, CA - [Family Practice Physician](https://feeny.ai/job/family-practice-physician-asian-health-services-oakland-f27xgrrcbr5y) — Oakland, CA - [Clinical Informatics Technician](https://feeny.ai/job/clinical-informatics-technician-asian-health-services-oakland-778bed7c0cjf) — Oakland, CA