---
title: 'Information Technology & Solutions (IT&S) Operations Manager at Proconex'
canonical: 'https://feeny.ai/job/information-technology-solutions-it-s-operations-manager-proconex-royersford-maq3hwvtsfj2'
type: 'job'
last_seen: '2026-10-31'
---

# Information Technology & Solutions (IT&S) Operations Manager at Proconex

- **Company:** Proconex
- **Location:** Royersford, PA
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/proconex/jobs/6236764004

## Job description

Proconex is the exclusive [Emerson Impact Partner](https://www.proconexdirect.com/getmedia/0d6e7f34-2397-4d62-bb73-3cda6e3c6a43/BROCHURE_Emerson-Impact-Partners-Network.pdf) for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Job Overview

The Information Technology & Solutions (IT&S) Operations Manager is a key technology leader responsible for delivering the secure, reliable, and scalable systems that enable Proconex to operate, grow, and serve its customers. Leading the Infrastructure & Security and Employee Technology & Support teams, this role oversees the day-to-day operation of enterprise technology services while driving continuous improvement across infrastructure, cybersecurity, service delivery, and end-user support.

Working closely with business and technology leaders, the IT&S Operations Manager balances strategic priorities with operational execution, ensuring technology services not only meet business needs but continuously evolve to support future growth. This role is instrumental in building high-performing teams, enhancing the employee technology experience, strengthening cybersecurity, and modernizing IT operations through automation, standardization, and data-driven decision making.

## Key Responsibilities

IT Operations & Service Delivery

- Lead daily IT operations to ensure the availability, performance, security, and reliability of technology services.
- Establish operational priorities and allocate resources across infrastructure, cybersecurity, and support functions.
- Manage incidents, escalations, technology changes, maintenance activities, and operational initiatives.
- Own IT service delivery processes, service-level performance, and the end-user technology experience.
- Monitor operational metrics, support trends, and user feedback to drive continuous improvement.
- Develop and maintain operational procedures, standards, and best practices.

## Team Leadership

- Lead, coach, and develop Infrastructure, Service Delivery, and IT Support team members.
- Conduct performance management, career development, workforce planning, and capacity management activities.
- Foster a culture of accountability, collaboration, customer service, innovation, and continuous improvement.
- Promote knowledge sharing, cross-training, and professional development across the IT&S organization.

Infrastructure & Security

- Provide operational oversight of network, server, cloud, storage, collaboration, and endpoint environments.
- Partner with technical leads to maintain secure, resilient, and scalable technology platforms.
- Support cybersecurity initiatives, including vulnerability management, patching, identity and access management, security monitoring, and compliance efforts.
- Oversee backup, disaster recovery, business continuity, and technology lifecycle planning.
- Ensure infrastructure and operational practices align with security standards, governance requirements, and risk management objectives.

Vendor & Operational Management

- Manage technology vendors, service providers, and strategic technology partners.
- Support budget planning, resource forecasting, and technology investment decisions.
- Identify opportunities for cost optimization, process standardization, automation, and service improvement.
- Develop and maintain operational dashboards, KPI reporting, and performance reviews to improve service quality and organizational effectiveness.

## Basic Qualifications

- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or equivalent experience
- 5+ years of progressive experience in IT operations, infrastructure, service delivery, or technical support environments.
- 3+ years of experience leading IT teams, technical operations, or service delivery functions.
- 3+ years of experience supporting enterprise infrastructure, cloud technologies, endpoint management, cybersecurity, and IT support services.
- 3+ years of experience driving operational improvement, process standardization, automation, and service excellence initiatives.
- 3+ years of experience managing priorities, resources, and competing operational demands in a growing organization.
- 3+ years of experience communicating and collaborating effectively with technical teams, business stakeholders, vendors, and leadership.

## Preferred Qualifications

- Experience leading multi-functional IT operations teams with responsibility for infrastructure, support, and cybersecurity functions.
- Experience managing technology vendors, outsourced service providers, and strategic technology partners.
- ITIL Foundation certification.
- Microsoft certifications.
- CompTIA Network+, Security+, or similar technical certifications.
- Azure, CISSP, or other advanced cloud and cybersecurity certifications.
- Experience with IT service management frameworks, KPI development, operational reporting, and process automation initiatives.

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net.  Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship.  Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.

## About Proconex

## Company Overview
- **One-liner**: Proconex is a full-service industrial automation and process control solutions provider, serving as the exclusive Emerson Impact Partner for the Mid-Atlantic region.
- **Entity Type**: Private (Bootstrapped/Privately Held)
- **Headquarters**: Exton, Pennsylvania, USA
- **Founded**: 1948
- **Founders**: Not publicly available

## Core Business
- **Primary Industries**: Industrial automation, process control systems, valve and control device distribution, lifecycle services, and engineering integration.
- **Target Customers**: B2B, primarily serving critical industries including chemical, data center, food and beverage, life sciences, metal and glass, oil and gas, power and energy, pulp and paper, refining and upgrading, and water/wastewater.
- **Mission or Purpose Statement**: Helping customers achieve safer, smarter, and more profitable operations through deep expertise and a safety-first culture [proconexdirect.com](https://www.proconexdirect.com/about-us/).

## Products & Services
- **Automation & Control Systems**: Design, programming, and commissioning of advanced DCS/PLC platforms; system integration for continuous, batch, and safety automation.
- **Valves & Control Devices**: Stock, delivery, and field repair of control, isolation, and safety relief valves from any manufacturer.
- **Lifecycle Services**: Factory-certified service, calibration, repair, and optimization of control valves and devices; asset reliability solutions.
- **Application Engineering**: Custom engineering to optimize manufacturing processes using new and existing technologies.
- **Digital Solutions**: SCADA systems, wireless networks, asset management, and enterprise data integration.
- **Family of Companies**: Includes Atlantic Valve Services, Valspec, Valpro, and Linque, extending reach into specialized valve, validation, and industrial software expertise [proconexdirect.com](https://www.proconexdirect.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Estimated $200 million enterprise; revenue has grown 162% under current CFO leadership [proconexdirect.com](https://www.proconexdirect.com/about-us/leadership/).
- **Notable Investors/Partners**: Emerson Electric (exclusive Impact Partner for Mid-Atlantic region); serves a broad portfolio of brands for valves, actuators, regulators, and process instrumentation.
- **Growth Signals**:
  - Headcount grew from 70 to 400+ employees under President John Otte's leadership.
  - Customer orders effectively doubled during the same period.
  - Recognized as a Philadelphia Inquirer Top Workplace in 2025.
  - Expanded service execution capabilities, created Valpro, and established the AVS Joint Venture.

## Competitive Advantages
- **Exclusive Emerson Partnership**: As an Emerson Impact Partner, Proconex provides access to world-class automation technologies and a broad spectrum of Emerson products, combined with in-house engineering and custom support programs.
- **Deep Regional Expertise**: Three strategically located offices covering Eastern Pennsylvania, southern New Jersey, Delaware, Maryland, and northern Virginia, with a 300+ strong team and a safety-first culture.
- **Comprehensive Service Portfolio**: Full integration of automation, valves, lifecycle services, and digital solutions—offering a single-source solution for complex industrial needs.
- **Long-Standing Reputation**: Founded in 1948, with over 75 years of industry experience and deep relationships across critical industries.

## Strategic Focus
- **Current Priorities**: Expanding service execution capabilities, developing specialized subsidiaries (Valpro, AVS), and aligning with Emerson's digital transformation initiatives.
- **Growth Direction**: Continuing to scale headcount and revenue while maintaining a safety-first, customer-centric culture; investing in business analytics and enterprise system upgrades (IFS).
- **Innovation**: Focus on advanced digital solutions, SCADA systems, and wireless networks to help customers achieve smarter, more profitable operations.

## Why Work Here
- **Culture Highlights**: Recognized as a Philadelphia Inquirer Top Workplace in 2025; emphasizes collaboration, integrity, customer focus, and a "fun follows results" atmosphere [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Remote/Hybrid/Office Policy**: Not explicitly stated; roles likely require on-site presence for field service, engineering, and project management positions, with potential for office-based work at three regional locations.
- **Notable Perks**: Premium medical, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, life insurance, and other unique incentives [proconexdirect.com](https://www.proconexdirect.com/about-us/careers/).
- **Engineering Culture**: Immediate hands-on experience with Emerson technologies and third-party solutions; clear career path from entry-level engineer to senior technical or leadership tracks within a few years.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to a professional environment free of discrimination or harassment; Drug-Free Workplace.

## Sources
1. [proconexdirect.com - About Us](https://www.proconexdirect.com/about-us/)
2. [proconexdirect.com - Careers](https://www.proconexdirect.com/about-us/careers/)
3. [proconexdirect.com - Homepage](https://www.proconexdirect.com/)
4. [greenhouse.io - Jobs at Proconex](http://job-boards.greenhouse.io/proconex)
5. [proconexdirect.com - Leadership](https://www.proconexdirect.com/about-us/leadership/)

## Other roles at Proconex

- [Field Services Engineer II](https://feeny.ai/job/field-services-engineer-ii-proconex-royersford-9ep12m1fsf0a) — Royersford, PA
- [Lifecycle Services Engineer I](https://feeny.ai/job/lifecycle-services-engineer-i-proconex-royersford-thcz0hk1bf9w) — Royersford, PA
- [Driver & Warehouse Associate](https://feeny.ai/job/driver-warehouse-associate-proconex-royersford-wd7bh3cw2a8m) — Royersford, PA
- [Business Systems Analyst](https://feeny.ai/job/business-systems-analyst-proconex-royersford-pgvvj1b9d66a) — Royersford, PA
- [Customer Service Associate](https://feeny.ai/job/customer-service-associate-proconex-royersford-akym9x57vp7q) — Royersford, PA
- [Business Development, Data Centers](https://feeny.ai/job/business-development-data-centers-proconex-royersford-kj9eancczmp3) — Royersford, PA
- [AVS Machinist II](https://feeny.ai/job/avs-machinist-ii-proconex-swedesboro-agwsfmvqj33y) — Swedesboro, NJ
- [AVS Valve Technician](https://feeny.ai/job/avs-valve-technician-proconex-swedesboro-2rc471f0m8c7) — Swedesboro, NJ
- [Warehouse & Field Technician](https://feeny.ai/job/warehouse-field-technician-proconex-royersford-154p7bhz618h) — Royersford, PA
- [Systems Engineer - PLC, SCADA, & Ignition](https://feeny.ai/job/systems-engineer-plc-scada-ignition-proconex-non-headquarters-s0bhys1w5gxj) — Non-Headquarters