---
title: 'Information Technology Specialist at Tekton'
canonical: 'https://feeny.ai/job/information-technology-specialist-tekton-grand-rapids-gchrmzxb85ka'
type: 'job'
last_seen: '2026-09-07'
---

# Information Technology Specialist at Tekton

- **Company:** Tekton
- **Location:** Grand Rapids, MI
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/tekton/79bb4578-daee-4637-8366-9240d3fddf58

## Job description

As an Information Technology Specialist, you are proficient with technology, a skilled troubleshooter, and an excellent communicator. You will join the IT team to service a wide variety of technological needs across the company such as physical technical equipment, information systems, networking, and employee technology training and support. Much of your work will be reactive, and you will continue to learn more about technology and adapt to new situations every day. You will also need to connect well with other employees while maintaining a high level of accuracy and expertise in your work.

## Responsibilities

- • Provide personal employee support for all IT hardware and systems
- • Purchase, set up, and maintain computers, printers, phones, meeting room equipment, desk equipment, etc.
- • Act as an administrator for multiple company-wide systems (email, password management, design tools, phones, etc.)
- • Perform IT onboardings and offboardings and other trainings for employees as necessary
- • Train and test employees on best technology security practices
- • Assist in setting up and maintaining network infrastructure (configuring switches, running wires, setting up access points, maintaining the server rooms, etc.)

Indicators of a good match for this role

- • You are aligned with Tekton’s philosophy, ways of thinking, and work style
- • You have a solid understanding of physical technology and systems
- • You are familiar with both Mac and Windows operating systems
- • You have a strong intuition about the intersection of technology and security
- • You are able to balance several tasks at once and daily take on new challenges
- • You are organized and have an appreciation for process and procedure
- • You exercise good judgement when deciding between acting quickly to fix a problem and being thorough to prevent future issues
- • You are adept at understanding people’s needs and communicating at their level of expertise on the subject
- • You have exceptional values including honesty, integrity, and empathy

Baseline qualifications

- • Background in information systems, computer science, or equivalent experience
- • Eligible to work in the United States without visa sponsorship

Pay range

- $55,000 - $95,000 per year

## Benefits package

- Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.

Location and hours

- This is a full-time salaried position located in Grand Rapids, Michigan. There may be times when you will be expected to address issues during non-standard working hours.

Direct supervisor

- Head of Technology

## About the department

- The Technology Department oversees the entire lifecycle of internal and public software systems and also maintains all technology services and security. The Software team works closely with all areas of the company to create custom system solutions for daily business operations and to ensure Tekton.com delivers a world-class website experience to users. The Information Technology team maintains our internet services, manages technology security, and ensures we have the hardware needed to operate; they are the frontline of support whenever any IT equipment or service isn't working like it should.

Apply Link

- https://apply.tekton.com/tekton/form/EmploymentApplicationDeveloperTechnical/formperma/NnbbnFT4wM7XacJY0qaUoBlZ2JqeHoEU9WcNvEVf3cc

## About Tekton

## Company Overview
- **One-liner**: TEKTON designs and manufactures high-quality hand tools and tool organization systems for professionals and serious DIYers, sold direct-to-consumer and through authorized dealers.
- **Entity Type**: Private (family-owned, bootstrapped)
- **Headquarters**: Grand Rapids, Michigan, USA
- **Founded**: 1963
- **Founders**: Not publicly available (family-owned business)

## Core Business
- Primary industry: Hand tools manufacturing and retail (ecommerce)
- Target customers: B2C (professional tradespeople, serious DIYers, hobbyists) and B2B (via authorized dealers)
- Mission statement: "To make the world's best hand tools accessible to every person."

## Products & Services
- **Sockets & Ratchets**: Systems of hand drive sockets and ratchets, including impact sockets, organized logically by size and type.
- **Wrenches**: A full line of wrenches, with U.S.-sourced steel for in-house production.
- **Screwdrivers & Pliers**: Core hand tool categories with a focus on classic design and refined function.
- **Tool Organization**: Stacking tool boxes and drawers built on the L-BOXX platform, with custom-cut foam inserts to keep every tool in place.
- **Sets**: Assembled sets from individual components to maintain consistency; no sizes are skipped, even rare ones.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, family-owned)
- **Key Metric**: Not publicly available (revenue is not disclosed)
- **Notable Investors/Partners**: Not applicable (bootstrapped, family-owned)
- **Growth Signals**: Growing U.S. manufacturing operations (cutting, engraving, polishing steel, molding plastic, finishing and assembly); 152 total employees; actively hiring across multiple departments; expanding its product lineup with a focus on U.S.-sourced materials for in-house production.

## Competitive Advantages
- **Family-Owned & Independent**: Not beholden to outside investors, allowing long-term product quality and design decisions over short-term profit.
- **Best-in-Class Warranty**: "Best warranty service in the industry" — no time limits, no receipts required, and free shipping on replacements within the U.S. and Canada.
- **Orderly Tool System**: A single, consistent line of tools organized logically by size and type, making it easy for users to invest in a complete system.
- **U.S. Manufacturing**: In-house manufacturing with U.S.-sourced steel for wrenches, picks, hooks, and pry bars; an industry leader in agile manufacturing methods for fast engineering improvements.
- **Transparent Sourcing**: Clearly lists country of origin for every tool on its website; 81% made in Taiwan, 12.5% in the U.S., with the remainder from Canada, Germany, Sweden, Poland, and Slovakia.

## Strategic Focus
- **Growing U.S. Manufacturing**: Expanding in-house production capabilities to increase the percentage of tools made in the United States.
- **Direct-to-Consumer Model**: Prioritizing Tekton.com for same-day shipping and direct customer relationships, while maintaining an authorized dealer network.
- **Product System Expansion**: Continuing to build out a complete, organized tool system with no skipped sizes, targeting professionals and serious users.

## Why Work Here
- **Culture**: "Be Authentic" — a welcoming, fulfilling, and honest work environment with smart, hard-working, creative people. Emphasis on collaboration, candor, and dedication.
- **Work Policy**: On-site roles in Grand Rapids, MI. Openings include Fulfillment, Manufacturing (CNC, Finishing, General, Sewing), Product Development, Technology (Software Developer), Ecommerce (Photographer/Videographer, Technical Marketing), and User Services (Support Specialist).
- **Compensation**: Pay is based on contribution and effectiveness, not tenure. "Impressive compensation for impressive performance."
- **Onboarding**: Immersive onboarding with hands-on experience across all departments and meetings with key leaders.
- **Career Development**: Encourages ownership of projects and processes; supports growth of abilities and skills, even if that means moving to a new role inside or outside Tekton.
- **Benefits (Full-Time)**: Health, dental, vision, and life insurance; HSA contribution; paid holidays and PTO; tuition reimbursement; paid family leave.
- **Benefits (Part-Time)**: PTO.
- **Engineering Culture**: In-house manufacturing and agile methods mean engineers and product developers have direct, hands-on impact on physical product design and production.

## Sources
1. [tekton.com - About Us](https://www.tekton.com/about-us)
2. [tekton.com - Careers](https://www.tekton.com/careers)
3. [jobs.lever.co/tekton - Current Openings](https://jobs.lever.co/tekton)
4. [tekton.com - Homepage](https://www.tekton.com/)
5. [builtin.com - Tekton Company Profile](https://builtin.com/company/tekton)

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