---
title: 'Infrastructure Intern at Viamericas'
canonical: 'https://feeny.ai/job/infrastructure-intern-viamericas-medellin-5s3nztfzd7jg'
type: 'job'
last_seen: '2026-09-07'
---

# Infrastructure Intern at Viamericas

- **Company:** Viamericas
- **Location:** Medellin, Colombia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/viamericas/440b7bc7-8733-46a5-99c6-4051fe9bb25b

## Job description

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, integrity, empathy and creativity.

Descripción del Cargo: Como Practicante en Infraestructura de TI, serás parte integral de nuestro equipo dedicado a garantizar la estabilidad y eficiencia de los sistemas tecnológicos de la organización. El enfoque principal estará en el soporte de nivel 1/2, abordando las consultas y problemas técnicos de los usuarios, así como gestionando los escalamientos adecuados. Este rol es una excelente oportunidad para aprender y desarrollarse en el campo de la infraestructura tecnológica, brindando un servicio esencial para mantener nuestras operaciones en funcionamiento sin problemas.

Responsabilidades y Funciones:

- Atender las solicitudes y consultas de los usuarios relacionadas con problemas técnicos, tanto en sitio como a través de canales de soporte remoto.
- Diagnosticar y resolver problemas comunes de hardware y software en computadoras de escritorio, laptops y dispositivos periféricos.
- Documentar de manera detallada cada solicitud de soporte, incluyendo la naturaleza del problema, las acciones tomadas y las soluciones aplicadas.
- Realizar un seguimiento proactivo de los tickets de soporte para garantizar la resolución oportuna y la satisfacción del usuario.
- Evaluar la complejidad de los problemas y, cuando sea necesario, escalarlos a los equipos de soporte de niveles superiores.
- Colaborar estrechamente con los analistas de nivel 2 e infraestructura para resolver problemas más complejos y participar en la documentación de soluciones.
- Asistir en la configuración de hardware y software para nuevos empleados.
- Coordinar la entrega y configuración de periféricos, como cables, monitores, headsets, y otros dispositivos, asegurando su correcto funcionamiento.
- Asumir temporalmente el Rol de analista de monitoreo y cumplir con sus funciones, abordando cualquier inconveniente que pueda surgir durante las horas matutinas en situaciones imprevistas.

Competencias y Habilidades:

- Estudiante en curso y/o próximo a graduarse en carreras técnicas relacionadas con TI.
- Conocimiento básico de sistemas operativos Windows y Linux.
- Conocimiento básico de redes de datos.
- Habilidades de comunicación efectiva y actitud orientada al servicio.
- Capacidad para aprender rápidamente y adaptarse a entornos tecnológicos cambiantes.
- Deseo de crecer y desarrollarse en el campo de la infraestructura de TI.
- IMPORTANTE: Debe cumplir cuota SENA.

## About Viamericas

## Company Overview
- **One-liner**: Viamericas is a licensed money transmitter offering international money transfer, bill payment, check processing, and mobile top-up services through thousands of U.S. agent locations and a global network of over 100,000 payout points in more than 80 countries.
- **Entity Type**: Private (no public funding rounds disclosed; appears bootstrapped or self-funded since 2000)
- **Headquarters**: Coral Gables, Florida, United States
- **Founded**: 2000
- **Founders**: Joseph Argilagos (Co‑Founder and Chairman of the Board)

## Core Business
- **Primary industries**: Financial services / international remittances / payment processing
- **Target customers**: B2C (individuals sending money to family and friends abroad) and B2B (agent locations, partners using the Vianex API platform)
- **Mission or purpose**: “Connecting the world through money transfer” – helping families achieve their financial goals by providing affordable, reliable international payment services.

## Products & Services
- **Viamericas (Agent Network)**: In‑person money transfer, bill payment, check processing, and mobile top‑up available at thousands of agent locations across the United States and over 100,000 payout locations in Latin America, Africa, India, the Philippines, and other countries.
- **Vianex (Digital Platform)**: Online and mobile app allowing customers to send money 24/7 from the U.S. to numerous countries; includes secure login, transaction history, and rate locks.
- **Vianex APIs**: A full set of APIs that enable partners to integrate directly into Viamericas’ network for remittance, bill pay, mobile top‑up, compliance, and more.
- **ViaUniversity**: Online training platform for agents and employees covering FinCEN compliance, OFAC and KYC checks, and general payment services education.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Ranked **#1 remittance provider** by the Inter‑American Dialogue (source: corporate website)
  - **$600 billion** global remittance industry (referenced on site, not Viamericas’ revenue)
  - **100,000+ payout points** in 80+ countries
  - **Thousands of send agents** across all 50 U.S. states and Washington, D.C.
- **Notable Investors / Partners**: Not publicly listed; the company has grown organically and is not known to have taken venture capital.
- **Growth Signals**:
  - Expanding presence into Canada, Southeast Asia, and Africa
  - Operations centers in Mexico, Colombia, and the Philippines
  - Active hiring across multiple departments (Technology, Operations, Marketing, etc.)

## Competitive Advantages
- **Extensive payout network**: Over 100,000 locations in 80+ countries, with strong density in Latin America, Africa, India, and the Philippines.
- **One‑stop shop**: Combines money transfer, bill pay, check processing, and mobile top‑up in a single platform (both retail and digital).
- **Compliance expertise**: In‑house regulatory team with deep knowledge of anti‑money laundering (AML) laws, OFAC sanctions, and state licensing – the company handles compliance training and tools for its agent network.
- **API‑first approach**: The Vianex API set allows quick integration for partners, lowering the barrier to access Viamericas’ established network.

## Strategic Focus
- **Digital transformation**: Accelerating adoption of the Vianex online/mobile channel and expanding API partnerships to reach new customer segments.
- **Global expansion**: Penetrating new geographies, particularly in Africa, Asia, and Canada, while deepening coverage in core Latin American markets.
- **Regulatory leadership**: Maintaining best‑in‑class compliance to sustain trust and enable faster entry into new jurisdictions.
- **Talent development**: Investing in internal training (ViaUniversity) and promoting from within (e.g., CTO Esteban Bernal started as a DBA).

## Why Work Here
- **Culture**: Described by employees as a “huge family” that supports and encourages growth. (Source: careers page quote)
- **Work policy**: Mix of on‑site, hybrid, and remote roles depending on location and function (e.g., Infrastructure Intern in Medellin is on‑site; Senior Marketing Data Analyst in Tijuana is hybrid; Senior Software Developer in Medellin is hybrid).
- **Global offices**: Coral Gables (HQ), Los Angeles, Tijuana (Mexico), Medellin (Colombia), Manila (Philippines).
- **Career growth**: Proven track record of internal promotions – the CTO rose from Database Administrator through IT Manager to Vice President and ultimately CTO.
- **Training**: ViaUniversity provides ongoing compliance and professional development courses.
- **Hiring transparency**: Company uses AI tools to assist with resume screening but states that final hiring decisions are made by humans.

## Sources
1. [corporate.viamericas.com](https://corporate.viamericas.com/)
2. [corporate.viamericas.com/careers/](https://corporate.viamericas.com/careers/)
3. [corporate.viamericas.com/about/](https://corporate.viamericas.com/about/)
4. [corporate.viamericas.com/management/](https://corporate.viamericas.com/management/)
5. [jobs.lever.co/viamericas](https://jobs.lever.co/viamericas)

## Other roles at Viamericas

- [Quality Assurance Analyst](https://feeny.ai/job/quality-assurance-analyst-viamericas-medellin-e16gzn77x3v9) — Medellin, Colombia
- [Business Development Executive](https://feeny.ai/job/business-development-executive-viamericas-los-angeles-mmz4mdpqmy34) — Los Angeles, CA
- [Business Development Executive](https://feeny.ai/job/business-development-executive-viamericas-charlotte-cx0571h7q5eb) — Charlotte, NC
- [Business Solution Representative](https://feeny.ai/job/business-solution-representative-viamericas-tijuana-baja-8nqwm3b8p1ew) — Tijuana Baja, CA
- [Senior Marketing Data Analyst](https://feeny.ai/job/senior-marketing-data-analyst-viamericas-tijuana-baja-gdhet9tq2hh0) — Tijuana Baja, CA
- [Quality Assurance Analyst](https://feeny.ai/job/quality-assurance-analyst-viamericas-manila-a1fz0d9ndtg7) — Manila, Philippines
- [Business Solution Representative - Rest of World - South Asia](https://feeny.ai/job/business-solution-representative-rest-of-world-south-asia-viamericas-tijuana-mvkacbhe45fc) — Tijuana Baja, CA
- [Business Development Executive](https://feeny.ai/job/business-development-executive-viamericas-kansas-city-5qvxnk5ekh2p) — Kansas City, KS
- [Customer Service Representative-Bilingual Vietnamese](https://feeny.ai/job/customer-service-representative-bilingual-vietnamese-viamericas-manila-0xd6trr3h0mp) — Manila, Philippines
- [Senior Software Developer](https://feeny.ai/job/senior-software-developer-viamericas-medellin-0z1xrynm0vpp) — Medellin, Colombia