---
title: 'Infrastructure Manager at THE ICONIC'
canonical: 'https://feeny.ai/job/infrastructure-manager-the-iconic-sydney-rkpn6p0v3k0w'
type: 'job'
last_seen: '2026-09-09'
---

# Infrastructure Manager at THE ICONIC

- **Company:** THE ICONIC
- **Location:** Sydney, Australia
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/theiconic/jobs/8068703

## Job description

IT Infrastructure Manager

Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

IT at THE ICONIC..

Our IT team keeps our metaphorical lights on when it comes to our tech. We design, implement, manage and support the enabling technologies to keep our hubs and teams operational. We are always working towards enhancing our systems, infrastructure and processes, with our commitment to continuous improvement, to support better performance across the organisation. We are a dedicated group of IT Service Desk Specialists, Business Partners & Systems Engineers and we are here to help all Iconites.

About the role..

This is a hands-on technical leader responsible for the delivery, and operational excellence of The ICONIC’s hybrid infrastructure across AWS, Azure, and on-prem/Active Directory.

Infrastructure Strategy & Operations (Azure, Hybrid)

- Define and execute the hybrid cloud and infrastructure roadmap, aligning to enterprise architecture and security standards.
- Drive modernisation, standardisation, and automation (e.g., repeatable builds, configuration baselines, self-service patterns).
- Lead performance, capacity, and cost optimisation across Azure; implement practical FinOps controls (tagging standards, budget alerts).
- Establish operational practices across all infrastructure: patching, lifecycle, platform health, and decommissioning.

Platforms, Networks & Systems (in-house networking)

- Oversee and improve:
- Enterprise networks (LAN/WAN/Wi‑Fi,VPN/remote access, DNS/DHCP/IP management)
- Cloud networking (VPC/VNet design, routing, peering, gateways)
- Core systems (server platforms, storage, backup, virtualisation)
- Identity services (Active Directory, Azure AD/Entra, SSO)

Resilience, Security & Compliance

- Own infrastructure resilience strategy including BCP/DR, backups, restore validation, and regular DR exercises aligned to business RTO/RPO targets.
- Maintain robust security controls across network and infrastructure including secure configurations/hardening, vulnerability remediation; privileged access controls, logging/monitoring, and secure remote connectivity.
- Partner with Security/Risk/Audit to implement, test, and continuously improve control effectiveness.

Leadership & Capability (team of 3): Lead a small specialist team with clear accountability, coaching, and an execution-focused operating rhythm.

What you’ll bring to the role..

- Strong experience managing enterprise networking in-house (routing/switching, firewalling, VPN, segmentation, Wi‑Fi, WAN/internet edge).
- Practical experience operating hybrid environments across AWS and Azure, including cloud networking fundamentals (VPC/VNet, routing, security boundaries).
- Identity and access platform knowledge including Active Directory and cloud identity integration patterns (e.g., Azure AD/Entra concepts as used in your environment).
- Solid operational engineering: monitoring/alerting, incident/problem/change management, patching and lifecycle discipline.
- Ability to design and implement resilient platforms: backups, restore testing, DR runbooks, and high availability patterns.
- Leadership: Proven experience leading small technical teams (e.g., 2–6 people) with hands-on involvement.
- Compliance: Experience working in an audited environment; (change management, access control, monitoring/logging, evidence collection)
- Project management practices (e.g., PRINCE2, Scrum, etc) desirable
- Experience IT Service Management practices (e.g., ITIL aligned), especially change governance and problem management.

Life at THE ICONIC..

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC:

- The learning  collective. Get your knowledge fix with our learning days, hackathons & Linkedin Learning
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Wellbeing. Access to our Fitness Passport and our company wellbeing programs
- People  first. Access to our Employee Assistance Program for you and your family
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au

By submitting your application, you acknowledge and agree to the terms of [THE ICONIC's Candidate Privacy Policy](https://www.theiconic.com.au/playbook/candidate-privacy-policy).

## About THE ICONIC

## Company Overview
- **One-liner**: THE ICONIC is Australia and New Zealand’s leading online destination for fashion, sports, beauty, home, and lifestyle, connecting customers with over 1,500 brands and a curated own-brand collection.
- **Entity Type**: Private (subsidiary of Global Fashion Group, which is publicly listed)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2011
- **Founders**: Adam Jacobs, Finn Age Haensel, Andreas Otto

## Core Business
- **Primary Industry**: Online fashion and sports retail, e-commerce
- **Target Customers**: B2C (individual shoppers in Australia and New Zealand)
- **Mission/Purpose**: To redefine the future of retail by creating a seamless, inspiring experience with benchmark-setting customer service, delivery, and returns. The company is committed to being people and planet positive.

## Products & Services
- **THE ICONIC Marketplace**: A comprehensive e‑commerce platform offering over 165,000 items across fashion, sportswear, beauty, kidswear, homewares, and lifestyle products.
- **Own-Brand Collections**: In‑house designed apparel and accessories under THE ICONIC’s private labels.
- **Fulfilment Centre**: A 28,000 sqm facility in Yennora, Sydney, featuring one of the largest mezzanines and pick towers in the Southern Hemisphere, enabling fast delivery and efficient returns.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Annual revenue ~$50.6 million (LinkedIn estimate); total funding $135 million across three rounds
- **Notable Investors / Partners**: Parent company Global Fashion Group; partners include 1,500+ brands such as Nike, Adidas, Levi’s, Calvin Klein, P.E Nation, Sass & Bide, and Estée Lauder
- **Growth Signals**: Headcount of ~558 employees (+3.5 % YoY); operates in 19 countries (including Vietnam, Philippines, India, UK, Malaysia); engaged in sustainability initiatives and a Reconciliation Action Plan

## Competitive Advantages
- **Scale & Brand Density**: One of the largest online fashion retailers in the region with a vast brand catalogue and exclusive own‑brand lines.
- **Logistics Infrastructure**: Massive fulfilment centre enables industry‑leading delivery speeds and flexible return policies.
- **Customer Obsession**: Known for exceptional customer service, generous returns, and a seamless digital shopping experience.
- **Sustainability Focus**: Active in people‑and‑planet‑positive initiatives, including a Reconciliation Action Plan and support for the Uluru Statement from the Heart.

## Strategic Focus
- Deepen market leadership in Australian and New Zealand fashion e‑commerce
- Expand own‑brand and exclusive products
- Continue investing in technology and AI to enhance the customer experience and operational efficiency
- Drive sustainability and positive social impact through measurable initiatives

## Why Work Here
- **Culture & Values**: A community‑driven environment that encourages authenticity. Employees highlight a welcoming, supportive culture and diverse exposure.
- **Flexibility**: Flexible working solutions including personalised start/finish times and work‑from‑home options.
- **Perks**: Generous employee discounts, exclusive sample sales, professional photo shoots, gym and health insurance discounts, and paid parental leave (including a first‑day‑of‑school leave).
- **Development**: The Learning Collective offers Learning Days, hackathons, coaching, and a Learning Bank for continuous growth.
- **Work Environment**: Dog‑friendly office, open and collaborative spaces.
- **Reviews**: 3.3/5.0 on SEEK (356 reviews). Positives: culture, benefits, diversity. Concerns: occasional heavy workloads, need for clearer management priorities, and limited career progression opportunities for some roles.

## Sources
1. [theiconic.com.au](https://www.theiconic.com.au/playbook/careers)
2. [theiconic.com.au - homepage](https://www.theiconic.com.au/)
3. [seek.com.au - company culture](https://www.seek.com.au/companies/the-iconic-433922/culture)
4. [seek.com.au - company profile](https://au.seek.com/companies/the-iconic-433922)
5. [linkedin.com](https://au.linkedin.com/company/the-iconic)

## Other roles at THE ICONIC

- [Maintenance Technician](https://feeny.ai/job/maintenance-technician-the-iconic-yennora-gngvy6w7zv20) — Yennora
- [Junior Maintenance Technician (Rotating Roster Dayworker & Shiftworker)](https://feeny.ai/job/junior-maintenance-technician-rotating-roster-dayworker-shiftworker-the-iconic-7r9834qq1ts8) — Yennora
- [Merchandise Planning Manager - Men's, Kids & Home](https://feeny.ai/job/merchandise-planning-manager-men-s-kids-home-the-iconic-sydney-8rwg1jfvntf3) — Sydney, Australia
- [Process Improvement Facilitator](https://feeny.ai/job/process-improvement-facilitator-the-iconic-yennora-xtfgjcnddqnr) — Yennora
- [Established Category Buyer - Own Brand - 6 Month Max Term Contract](https://feeny.ai/job/established-category-buyer-own-brand-6-month-max-term-contract-the-iconic-sydney-t6t9wjhehd18) — Sydney, Australia
- [Infrastructure Manager](https://feeny.ai/job/infrastructure-manager-olix-london-pys2c3cv8qf2) — London, United Kingdom