---
title: 'Inside Sales Advisor at CPI Security'
canonical: 'https://feeny.ai/job/inside-sales-advisor-cpi-security-charlotte-north-carolina-1m05dg8x3nde'
type: 'job'
last_seen: '2026-09-09'
---

# Inside Sales Advisor at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte North Carolina, United States
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4708286006

## Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Sales Advisor to join our growing Inside Sales team at our incredible corporate headquarters in Charlotte, NC! This is more than “just a job” – it’s your chance for a fulfilling and purpose-driven career. As a Sales Advisor, you will play a leading role in our mission to protect our customers and what matters most to them. In this role, you'll work with homeowners to determine their needs and customize CPI home security and automation packages. There’s no cold calling, customers come to you! This isn’t just any sales job – you will make a difference in customers’ lives by helping them protect what matters most.

What You'll Do:

- Sell residential, commercial, and new construction Security and Home Automation products and services via incoming phone calls
- Promote, accurately describe and sell the details of our services or products in a knowledgeable manner, including upselling & cross selling when possible
- Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner
- Actively listen to customers’ needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish
- Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments
- Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems
- Pursue customers in Salesforce and other CRM systems via outbound calls to further develop customer base
- Excel in a fast-paced, sales driven environment where exceeding sales goals leads to long term success
- Provide best-in-class customer care in all interactions

What We're Looking For:

- Upbeat personality and a fun, positive attitude
- 1-2 years previous sales experience preferred, but not required
- Strong customer service and people skills
- Ability to consistently meet and exceed sales quotas
- Coachability with a desire to grow professionally
- Ability to work a flexible schedule, including weekends
- Experience with CRM system such as SalesForce is a plus, but not required
- Exceptional sales skills are a plus, particularly with strong upselling and closing abilities

What’s In It For You:

- $60,000 to $90,000 Annual Compensation
- Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
- Higher shift pay for working nights and weekends
- Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
- Free monitored security system after 90 days.
- Engaging and fun company culture that’s made up of a diverse group of people
- Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

## Other roles at CPI Security

- [New Construction Security Sales Representative](https://feeny.ai/job/new-construction-security-sales-representative-cpi-security-greenville-south-93cw4v9h7eqt) — Greenville South Carolina, United States
- [Columbia Residential Service Technician](https://feeny.ai/job/columbia-residential-service-technician-cpi-security-columbia-south-carolina-yqacd3cxza95) — Columbia South Carolina, United States
- [Residential Installation Technician](https://feeny.ai/job/residential-installation-technician-cpi-security-wilmington-north-carolina-17a71yfvd8jm) — Wilmington North Carolina, United States
- [Commercial Installation Technician](https://feeny.ai/job/commercial-installation-technician-cpi-security-columbia-south-carolina-t2pr8g3k4y0y) — Columbia South Carolina, United States
- [Commercial Sales Representative](https://feeny.ai/job/commercial-sales-representative-cpi-security-myrtle-beach-south-carolina-ae8y1jd2jawg) — Myrtle Beach South Carolina, United States
- [Senior Marketing Analyst](https://feeny.ai/job/senior-marketing-analyst-cpi-security-charlotte-north-carolina-bwjm412z6nte) — Charlotte North Carolina, United States
- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-charleston-south-carolina-k877v2nxvvhg) — Charleston South Carolina, United States
- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-columbia-south-carolina-t25rqt2zb0gx) — Columbia South Carolina, United States
- [Facilities Maintenance Lead](https://feeny.ai/job/facilities-maintenance-lead-cpi-security-charlotte-north-carolina-11kezv97nr0t) — Charlotte North Carolina, United States
- [Columbia Commercial Sales Representative](https://feeny.ai/job/columbia-commercial-sales-representative-cpi-security-columbia-south-carolina-jwdct20sjgnh) — Columbia South Carolina, United States