--- title: 'Inside Sales Representative at Empower Brands' canonical: 'https://feeny.ai/job/inside-sales-representative-empower-brands-birmingham-wzg7v7agmmdc' type: 'job' last_seen: '2026-10-28' --- # Inside Sales Representative at Empower Brands - **Company:** Empower Brands - **Location:** Birmingham, AL - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-10-28 - **Apply:** https://job-boards.greenhouse.io/empowerbrands/jobs/5465357008 ## Job description Job Title: ​Inside Sales Representative​ Reports to: ​Regional Director Location: ​Birmingham, AL Department: ​Sales Role: ​​Non-exempt Experience:  ​2+ years About us: Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses. Position Overview: The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers, and securing qualified appointments for Outside Sales Representatives. Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement. Core Responsibilities: Outbound Prospecting & Lead Generation - Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities. - Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies within assigned markets. - Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers. - Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening. - Maintain consistent follow-up with prospective customers to develop qualified sales opportunities. Lead Qualification & Appointment Setting - Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness. - Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives. - Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs. - Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness. - Build professional relationships with prospective customers that support future sales opportunities. Sales Performance & CRM Management - Consistently achieve established outbound activity, appointment-setting, and lead-generation objectives. - Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details. - Monitor individual performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates. - Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance. Sales Collaboration & Continuous Improvement - Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities. - Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness. - Apply feedback and continuously refine prospecting techniques, sales messaging, and follow-up strategies. - Contribute to a collaborative, accountable, and results-focused sales environment. Critical Skills & Attributes: - Strong outbound prospecting and cold-calling skills with the ability to engage prospective customers and generate qualified sales opportunities. - Excellent verbal communication, active listening, persuasion, and objection-handling skills. - Competitive, self-motivated, and results-oriented approach with the resilience to maintain consistent performance in a high-rejection sales environment. - Strong organizational and time-management skills with the ability to manage high-volume outreach and follow-up activities. - Coachable and adaptable, with a willingness to incorporate feedback and continuously improve performance. - Strong relationship-building skills with the ability to work collaboratively with Outside Sales Representatives and regional leadership. - Proficiency with CRM systems, Microsoft Office, and sales tracking tools. Required Experience & Qualifications: - Minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience. - Demonstrated success in high-volume outbound calling and generating qualified sales appointments. - Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities. - Experience using CRM systems to document sales activities, manage follow-ups, and track performance. - Ability to consistently meet established sales activity, appointment-setting, and performance expectations. - Ability to work full-time from the assigned regional office. Preferred Qualifications: - Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries. - Experience supporting an outside sales team through lead qualification and appointment setting. - Familiarity with commercial cleaning customer needs, service requirements, and buying decisions. - Experience working in a quota-driven sales environment with commission or performance-based incentives. Empower Brands seeks to empower all individuals and values diversity.  All aspects of employment are based on qualifications, needs of the business and merit. 2426 Old Brick Road, Suite 100, Glen Allen, VA 23060 • Phone: 800-817-9791 • empowerfranchising.com ## About Empower Brands ## Company Overview - **One-liner**: Empower Brands is a franchise platform that owns and supports a portfolio of industry-leading commercial and residential service brands across North America. - **Entity Type**: Private (Privately Held) - **Headquarters**: Glen Allen, Virginia, United States - **Founded**: 2022 (formed through the merger of Lynx Franchising and Outdoor Living Brands; individual brand histories date back to 1980) - **Founders**: Not publicly listed; leadership team includes CEO Scott Zide ## Core Business - **Primary industry**: Franchise management / Consumer Services (commercial and residential services) - **Target customers**: Franchisees (B2B) – entrepreneurs and investors looking to operate a franchise; end customers are homeowners and businesses needing restoration, cleaning, outdoor living, and home improvement services. - **Mission statement**: “To grow world-class brands by unleashing unwavering determination, devotion, and achievement.” [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) ## Products & Services Empower Brands does not sell a single product but operates a portfolio of ten franchise brands, each offering specific services: - **Archadeck Outdoor Living** – Design and build custom outdoor living structures (decks, patios, pergolas). - **Bumble Roofing** – Residential and commercial roofing services. - **Canopy Lawn Care** – Lawn care and landscaping services. - **Conserva Irrigation** – Smart irrigation systems and water conservation services. - **FRSTeam** – Fire, water, and disaster restoration services. - **JAN-Pro** – Commercial cleaning and janitorial services. - **Koala Insulation** – Home insulation services. - **Outdoor Lighting Perspectives** – Custom outdoor lighting design and installation. - **Superior Fence and Rail** – Fence and railing installation for residential and commercial properties. - **Wallaby Windows** – Window replacement and installation. All brands operate under a franchise model where Empower provides support, systems, and processes to franchisees. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metric**: Total system-wide sales of **$1.6 billion** in fiscal year 2025 (as of September 30, 2025) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) - **Notable Investors/Partners**: MidOcean Partners (acquired Lynx Franchising in 2020) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) - **Growth Signals**: - Acquired Canopy Lawn Care, Koala Insulation, and Wallaby Windows in 2023 [LinkedIn](https://www.linkedin.com/company/empower-franchising) - Headcount grew 6.7% year-over-year to 125 employees [LinkedIn](https://www.linkedin.com/company/empower-franchising) - Active job postings increased 109.1% year-over-year (23 open positions) [LinkedIn](https://www.linkedin.com/company/empower-franchising) ## Competitive Advantages - **Portfolio diversification**: Operates ten distinct brands across residential and commercial services, reducing reliance on a single market segment. - **Proven franchise systems**: Each brand brings decades of operational experience (e.g., FRSTeam founded 1988, Archadeck founded 1980) with established processes for franchisee success. - **Cross-promotion and co-selling**: Ability to introduce clients to multiple services across brands (e.g., a customer of Outdoor Lighting Perspectives can be offered Conserva Irrigation or Wallaby Windows) [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) - **Franchisee-first mindset**: Dedicated support teams focused on helping franchisees grow from day one to exit. ## Strategic Focus - **Foster organic growth**: Drive same-store sales growth with existing franchisees. - **Expand footprint**: Recruit new franchisees to broaden geographic reach. - **Acquire additional brands**: Continue adding new brands to the portfolio through acquisition and incubation. - **Enhance support**: Improve systems, processes, and teams to better serve franchisees [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) ## Why Work Here - **Culture**: People-first environment built on five core values: People-First, Creators, Genuine, Go-Getters, and Principled. Emphasis on empathy, integrity, and fun [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/) - **Benefits**: Health insurance, 401k match, company-provided disability, generous time off, tuition reimbursement, leadership training, and lunch-and-learns [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/) - **Work environment**: Office-based in Glen Allen, VA (no explicit remote/hybrid policy mentioned, but LinkedIn shows headquarters location). The team of 125 fosters a collaborative, franchisee-focused atmosphere. - **Growth opportunities**: Company is actively growing (headcount up 6.7% YoY, job postings up 109% YoY), offering roles in operations, finance, marketing, IT, HR, and more. Continued learning is supported through conferences and professional development [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/) - **Leadership**: Experienced executive team with over a century of combined franchise experience [empowerfranchising.com/our-team/](https://empowerfranchising.com/our-team/) ## Sources 1. [empowerfranchising.com/careers/](https://empowerfranchising.com/careers/) 2. [empowerfranchising.com](https://empowerfranchising.com/) 3. [empowerfranchising.com/about-empower-brands/](https://empowerfranchising.com/about-empower-brands/) 4. [LinkedIn](https://www.linkedin.com/company/empower-franchising) 5. 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