--- title: 'Insights Manager at Zero Homes' canonical: 'https://feeny.ai/job/insights-manager-zero-homes-denver-pc5f74zegj9b' type: 'job' last_seen: '2026-09-08' --- # Insights Manager at Zero Homes - **Company:** Zero Homes - **Location:** Denver, CO - **Compensation:** $115k–$150k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-18 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/zerohomes/bed04431-b716-401a-afe9-c435b7aba403 ## Job description Consumer & Market Insights Manager Denver, Colorado Growth / Full-Time / On-site ## About Us Our mission is to rebuild American communities through healthy, affordable homes. At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects. Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience.Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months. We work by a clear set of values: Be a "can kid," not a "can’t kid": We own our outcomes and go to extraordinary lengths to solve problems. Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience. Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners. Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together. If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us. ## About the Role & Your Impact Zero Homes runs on three relationships: homeowners we electrify, contractors we deliver work to, and channel partners (e.g., utilities, municipalities, program administrators) who we deliver work for. We're hiring an Insights Manager to be the person who owns the “job to be done” for all three, and turns that understanding into clarity for our team. Reporting to the Sr. Manager of Business Operations, you'll own end-to-end research on what makes a homeowner trust us and convert, what keeps a contractor productive and happy, what a utility partner needs to renew and expand a program, and where efficiencies can be found across the process. You'll run the studies to highlight frustrations and painpoints, read our operational data to, and hand the rest of the company a clear answer and a recommendation. ## What You'll Do Own qualitative user research end to end using various tactics: interviews, surveys, focus groups, usability testing, and funnel analysis to drive actionable insights for our team. Collaborate cross-functionally and across the homeowner lifecycle to pinpoint the emotional friction that costs us conversion and reduces customer satisfaction or reactivation. Work with sales & marketing to refine and deepen our customer personas and understanding of different market segments to reflect real differences in user needs, psychological state, motivations, and ultimately our messaging. Deeply understand the contractor experience (incl. onboarding, job flow, QA, economics) to surface what keeps our best contractors working with us, what we can do to reduce frustrations, and how we can deliver an 11/10 experience. Bring clarity to our enterprise program managers needs when considering a new vendor and what they need to feel confident the relationship is moving forward effectively. Be the voice of the homeowner, contractor, and partner across product, marketing, ops, and leadership. Manage any external research or data vendors and own research tools & quality. ## What You Bring 5-8 years in consumer insights, market research, UX research, or a blended analytics/strategy role. Fluency across qualitative (interviews, focus groups, usability testing) and quantitative (survey design, segmentation, statistical analysis) methods. Deeply curious, enthralled with not knowing, and willing to deep until you clearly understand. Comfortable in the data yourself: SQL, a viz tool, and a survey platform. A strong storyteller: you turn messy inputs into a clear narrative and a decision leadership can act on. Genuine curiosity and empathy for the people behind the numbers, and the judgment to connect insight to commercial and mission outcomes. AI-enabled to move fast across any stack. ## Nice to Have Experience in home services, energy, construction tech, or the trades. Exposure to regulated or utility/municipal program environments. $115,000 - $150,000 a year 📈 Equity 🩺 Medical, Dental, and Vision 🏝️ 4 Weeks PTO + unlimited sick days 🏠 Primarily an in-office role, with a flexible schedule 🖥️ Workstation stipend Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria! ## About Zero Homes ## Company Overview - **One-liner**: Zero Homes provides a fully digital platform for residential heat pump and HVAC upgrades, combining virtual home assessments, engineering-driven design, transparent pricing, and a vetted local installer network. - **Entity Type**: Private (venture-backed, Series A) - **Headquarters**: Denver, Colorado, United States - **Founded**: 2022 (official company listing; LinkedIn also lists 2021) - **Founders**: Grant Gunnison (CEO) ## Core Business - **Primary industries**: Residential HVAC / Heat-pump electrification, Home improvement, Climate technology - **Target customers**: Homeowners (B2C) and utilities (B2B, via programs like the Neighborhood Residential Retrofit pilot for Xcel Energy) - **Mission or purpose**: Remove friction from home electrification upgrades, making the process transparent, fast, and trustworthy — “like buying anything else in the modern world.” ## Products & Services - **Virtual Home Assessment (App)**: Homeowners scan their home with a smartphone; Zero generates a digital twin and an ACCA Manual J® certified load calculation without an in-home visit. - **Design & Quoting Platform**: Proprietary tools produce a detailed, unbiased system design with line-item pricing for equipment, labor, and rebates. - **Curated Installer Network**: Pre-vetted, licensed, and insured local contractors handle permits and installation; Zero manages the entire project end-to-end. - **Rebate & Financing Handling**: Zero automatically applies all qualifying rebates before financing the remainder, lowering the upfront cost. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: $20.1M total funding raised (including $16.8M Series A in February 2026) - **Notable Investors/Partners**: Prelude Ventures (lead), SJF Ventures, Exelon Foundation, VoLo Earth Ventures, Overture VC, FJ Labs - **Growth Signals**: Roughly 50-person team (as of early 2026); active installations in Colorado, Massachusetts, Minnesota, Illinois, and California with plans to expand further in 2026; DOE-validated remote quoting technology; selected CEO for NREL’s inaugural West Gate cohort. ## Competitive Advantages - **Fully digital, no in-home sales visit**: Homeowners get a complete assessment, quote, and schedule from their couch, eliminating the typical high-pressure, opaque contractor process. - **Independent, unbiased design**: Zero does not take referral fees or kickbacks from equipment manufacturers; every design is proprietary and certified. - **End-to-end project management**: One point of contact from assessment to install, including rebate paperwork and permits — contractors gain a streamlined workflow and homeowners gain a single touchpoint. - **Vetted contractor network**: Every installer is independently licensed, bonded, and insured; Zero follows up if issues arise. ## Strategic Focus - **Market expansion** into new U.S. states beyond the current five. - **Broader product offerings** beyond heat pumps (e.g., broader HVAC and home electrification upgrades). - **Growing the contractor network** to scale installation capacity while maintaining quality. - **Deepening utility partnerships** (e.g., the Xcel Energy NRR pilot) to unlock more rebate programs for homeowners. ## Why Work Here - **Mission-driven culture**: Work directly on climate impact — electrifying homes and reducing carbon emissions; founded by an MIT/NASA engineer with a background in the trades. - **Virtual-first, but anchored in Denver**: The company describes itself as “virtual-first,” yet the headquarters is in Denver and many roles (e.g., Insights Manager, Director of People, System Designer) are listed as on-site or hybrid in Denver. - **Current open roles** (as of Sep 2026): Product Manager, Senior Full Stack Engineer, Mobile Engineer, Senior Program Manager – Utilities, Customer Success Coordinator, Growth Marketing Manager, Product Marketer, and more. - **Small, growing team** (~50 people) with a fast pace and direct impact on product and operations. - **Culture signals**: Rated 3.8/5.0 on LinkedIn (work-life, compensation, culture all 3.8). Emphasis on autonomy, transparent pricing, and quality. ## Sources 1. [zerohomes.com/about](https://www.zerohomes.com/about) 2. [zerohomes.com](https://www.zerohomes.com/) 3. [zerohomes.com/blog/series-a-announcement](https://www.zerohomes.com/blog/series-a-announcement) 4. [linkedin.com/company/zerohomes](https://www.linkedin.com/company/zerohomes) 5. [jobs.lever.co/zerohomes](https://jobs.lever.co/zerohomes) ## Other roles at Zero Homes - [Business Operations Analyst - Planning](https://feeny.ai/job/business-operations-analyst-planning-zero-homes-denver-4azt8vvht8jx) — Denver, CO - [Data Analyst](https://feeny.ai/job/data-analyst-zero-homes-denver-wjxhydzcev08) — Denver, CO - [Senior Business Development Manager](https://feeny.ai/job/senior-business-development-manager-zero-homes-denver-nyzc9bn6aecz) — Denver, CO - [Account Executive](https://feeny.ai/job/account-executive-zero-homes-denver-wy4fvx4h16nj) — Denver, CO - [Senior Recruiter](https://feeny.ai/job/senior-recruiter-zero-homes-denver-70ft05r6yje3) — Denver, CO - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-zero-homes-denver-tfybvszt1be9) — Denver, CO - [Director of People](https://feeny.ai/job/director-of-people-zero-homes-denver-zfcsbtfmt7de) — Denver, CO - [System Designer (Heat Pumps, Residential)](https://feeny.ai/job/system-designer-heat-pumps-residential-zero-homes-denver-qrdvc48tz8zz) — Denver, CO - [Product Manager](https://feeny.ai/job/product-manager-zero-homes-denver-maprhj5yts3r) — Denver, CO - [Mobile Engineer](https://feeny.ai/job/mobile-engineer-zero-homes-denver-22bvta0ncqhr) — Denver, CO