--- title: 'Insights Strategist at Dialogue AI' canonical: 'https://feeny.ai/job/insights-strategist-dialogue-ai-los-angeles-fdgk2cmvtv17' type: 'job' last_seen: '2026-09-11' --- # Insights Strategist at Dialogue AI - **Company:** Dialogue AI - **Location:** Los Angeles, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-12-15 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/dialogueai/e4491527-492d-41d1-8c04-8f9fa3226c7f ## Job description ## The Role The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product. You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time. This role is ideal for someone who: - Has run real qualitative studies - Loves working directly with customers - Wants to influence how research tools are built—not just used ## What You’ll Do Customer Success & Research Partnership - Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage - Advise customers on study design, question framing, participant selection, and synthesis - Review studies and outputs to ensure research quality and methodological rigor - Help customers translate insights into clear, actionable takeaways - Support renewals and expansions by driving visible customer value Research Best Practices → Product - Identify patterns in how customers run studies and where they get stuck - Translate qualitative research best practices into platform guidance, defaults, and workflows - Partner with Product and Engineering to refine Dialogue’s research frameworks - Help define what “great research” looks like inside the platform - Contribute to templates, playbooks, and internal research standards Internal Enablement - Create customer-facing resources (best practice guides, example studies, frameworks) - Support Sales and Marketing with research-informed narratives and examples - Provide feedback loops on customer needs, objections, and wins ## What We’re Looking For Required - 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research) - Experience designing and moderating interviews, concept tests, or usability studies - Strong understanding of qualitative research fundamentals and best practices - Comfort working directly with customers and stakeholders - Clear written and verbal communication skills ## Nice to Have - Experience in a fast-moving startup or SaaS environment - Background in UX research, consumer insights, or mixed methods - Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.) - Interest in AI-powered tools and workflows - Experience turning research into repeatable systems or templates ## Why This Role Matters - You’ll directly shape how customers experience Dialogue - You’ll influence how qualitative research best practices are embedded into an AI product - You’ll work across customers, product, and leadership - You’ll help define a new category of AI-native research workflows Who You Might Be - A researcher who wants to stay close to the craft—but have broader impact - A customer-facing research partner who enjoys teaching and advising - Someone excited to help define the future of qualitative research tooling ## About Dialogue AI ## Company Overview - **One-liner**: Dialogue AI provides an AI-native platform that conducts and analyzes customer research—moderating interviews, running surveys, and synthesizing insights at scale. - **Entity Type**: Private (Seed stage, $6M raised) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2025 - **Founders**: Justin Hoang, Hubert Chen, Benjamin Lo ## Core Business - **Primary industry**: Customer research / User experience (AI-powered market research platform) - **Target customers**: B2B – product teams, designers, researchers, marketers at enterprise and growth-stage companies (e.g., Wayfair, Suno, Quill) - **Mission / purpose**: Make high-quality customer research accessible, fast, and fun, putting customer voices at the center of product decisions. ## Products & Services - **AI-Moderated Interviews**: Fully conversational, adaptive AI interviews in 30+ languages that probe for deeper insights at scale. - **Quantitative Surveys**: AI-powered surveys for structured feedback. - **Usability Testing**: Watch real users navigate prototypes, live sites, or apps; AI pinpoints friction points. - **Concept Testing**: Test ideas, features, ad creatives, branding, and media with fast, actionable feedback. - **Voice of the Customer**: Continuous feedback tracking for sentiment and loyalty over time. - **Discovery Research**: Map customer journeys and uncover unmet needs. - **Insights Chat**: Ask questions about research data and get instant synthesized findings. ## Market Standing - **Valuation / Market Cap**: Not disclosed (Seed stage) - **Key Metric**: Total Funding: $6.0M (Seed round, November 2025) - **Notable Investors/Partners**: Lightspeed Venture Partners (lead), Seven Stars, Uncommon Projects, The Tornante Company (founded by Michael Eisner), plus angel investors including the CPO of Discord, the CDO of Nextdoor, and the former CTO of Match Group. - **Growth Signals**: - 11 employees as of April 2026; employee count growing (hiring for engineering and go-to-market roles) - LinkedIn followers: ~1,354 (+9.5% monthly) - Monthly website visits: ~65,457 (+10.4% monthly) - High-profile early customers: Wayfair, Suno, Quill reporting significant time and cost savings ## Competitive Advantages - **AI-native research platform** that combines qualitative depth with quantitative scale (interviews at scale in hours vs. weeks) - **Proprietary participant network** of 10M+ global respondents, pre-screened and incentivized - **Real-time insight synthesis** with sentiment analysis, pattern detection, and fact-checking - **Enterprise-grade compliance**: SOC 2 Type II, GDPR, HIPAA - **Founding team** with product-building experience at Apple, Snapchat, Twitter, and Reddit - **Best-practice methodology** validated by researchers from OpenAI, Google DeepMind, Airbnb, and more ## Strategic Focus - Democratize customer research so any team member (not just dedicated researchers) can run studies - Accelerate product development by collapsing research timelines from weeks to hours - Scale the platform further with the new $6M seed funding (product development, enterprise features, go-to-market expansion) - Strengthen the participant network and AI moderator capabilities ## Why Work Here - **Early-stage, high-impact role**: Join a Seed-stage startup of ~11 people; significant ownership and influence on product, culture, and direction - **Mission-driven**: "People come first" – amplifying human voices rather than replacing them with AI - **Founders with deep tech experience** (Apple, Snapchat, Twitter, Reddit) – strong mentorship potential - **Hiring actively** – currently listed roles include Founding Software Engineer (see careers page) - **Office location**: Los Angeles, CA (with remote presence in Canada based on employee distribution) - **Culture highlights**: Emphasis on delightful participant experiences, rigorous research methods, and rapid iteration - **Notable perks**: Not explicitly detailed, but early-stage startup likely offers equity, flexible environment, and chance to define engineering culture ## Sources 1. [dialogueai.com](https://www.dialogueai.com/) 2. [linkedin.com/company/trydialogueai](https://www.linkedin.com/company/trydialogueai) 3. [tracxn.com](https://tracxn.com/d/companies/dialogueai/__udvlPJzzn7yvPQ-Ga_UOJN-1ZGaRewKFQ723gmU2qWs) 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/dialogueai/687b6d39-cf6d-4767-bc83-466a8d111ed2) 5. [dialogueai.com/blog](https://www.dialogueai.com/blog/dialogue-seed-round-announcement) ## Other roles at Dialogue AI - [Account Executive](https://feeny.ai/job/account-executive-dialogue-ai-remote-xy6ysmt0gfzy) - [Open Application](https://feeny.ai/job/open-application-dialogue-ai-los-angeles-m53wgkhxyq8c) — Los Angeles, CA - [Founding Software Engineer](https://feeny.ai/job/founding-software-engineer-dialogue-ai-los-angeles-830j608dt3c2) — Los Angeles, CA - [Insights Strategist](https://feeny.ai/job/insights-strategist-airops-new-york-9yqxjt886z50) — New York, NY / San Francisco, CA - [Insights Strategist](https://feeny.ai/job/insights-strategist-listen-labs-austin-5awh16jm5jev) — Austin, TX - [Insights Strategist](https://feeny.ai/job/insights-strategist-listen-labs-new-york-338y8e6za188) — New York, NY - [Insights Strategist](https://feeny.ai/job/insights-strategist-listen-labs-san-francisco-6xk5evsqv6kf) — San Francisco, CA