---
title: 'Installation Specialist - Philadelphia, PA at SpotOn'
canonical: 'https://feeny.ai/job/installation-specialist-philadelphia-pa-spoton-philadelphia-zfj1d4p1mk9p'
type: 'job'
last_seen: '2026-09-14'
---

# Installation Specialist - Philadelphia, PA at SpotOn

- **Company:** [SpotOn](https://feeny.ai/companies/spoton)
- **Location:** Philadelphia, PA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/spoton/f5cd1e3c-908c-48f7-baf6-0b1b91d9eca7

## Job description

## About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This could include, but is not limited to, performing site surveys, installing POS hardware virtually or onsite, and delivering staff training. Serving as a technical escalation point, this role troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise, the Specialist drives installation efficiency, enhances client readiness, and promotes long-term business success.

## Responsibilities

Conducting Virtual Site Surveys

- Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
- Provide technical guidance to clients and vendors to resolve issues.
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Recommend improvements to survey tools, templates, and internal processes.
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

Conducting Installations

- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
- Complete cabling, patching, and connectivity setup.
- Deliver onsite training and live support for staff and management.
- Implement menu/system updates and reporting configuration.
- Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
- Lead follow-ups with clients to ensure smooth transitions and adoption.
- Travel regularly to client sites as required.

Quality Assurance

- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.

## Skills & Knowledge

- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
- Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
- Proven ability to manage complex, multi-site projects independently and mentor junior team members.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
- Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
- Demonstrated success in 50+ POS installations or comparable technical deployments.
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Previous Experience

- 2-3 years of restaurant and/or technical support experience
- Experience in fintech or SaaS environments preferred.

Education / Professional Training

- A high school diploma or GED is required.
- An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
- An equivalent combination of education and experience may be considered.

Travel Requirements

- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.

Languages & Level of Proficiency

- Fluent in English (written and verbal)

## Compensation

- Our pay range is $20.00 - 25.00 hourly for this role
- Offers will be reflective of the candidate’s location and experience.

## Benefits

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:

- Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs
- HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year to assist with your professional development
- Employee Resource Groups to build community and inclusion at work

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@[spoton.com](http://spoton.com)). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.

## About SpotOn

## Company Overview
- **One-liner**: SpotOn provides cloud-based point-of-sale (POS), payments, and software solutions to help restaurants and small-to-medium-sized businesses (SMBs) compete and grow.
- **Entity Type**: Private (backed by top-tier venture capital)
- **Headquarters**: San Francisco, California, USA (with offices in Chicago, Illinois; Southfield, Michigan; Austin, Texas; and Raleigh, North Carolina)
- **Founded**: 2017
- **Founders**: Zach Hyman, Kevin Bryla

## Core Business
- **Primary industries**: Restaurant Technology, Financial Services, Payments, SMB Software
- **Target customers**: Independent and multi-location restaurants, small and medium-sized businesses (B2B)
- **Mission/Purpose**: To help local businesses compete and win with intuitive software, point-of-sale systems, and payment solutions.

## Products & Services
- **SpotOn Point-of-Sale (POS)**: A flexible, cloud-based restaurant management system that handles payments, orders, and operations. It includes countertop terminals, handheld devices for tableside ordering/payments, kitchen display systems, and customer-facing displays.
- **SpotOn Order**: A commission-free online ordering platform that integrates directly with the POS, including a white-labeled ordering app (GoTo Place), menu management, delivery integrations, and order pacing.
- **SpotOn Teamwork**: An all-in-one labor management solution that syncs with the POS for scheduling, tip management, and payroll integration.
- **SpotOn Profit Assist**: An AI-powered tool that analyzes restaurant P&L data to identify profit leaks and improve margins.
- **SpotOn Terminal**: A simple POS terminal for small businesses, featuring offline mode, cellular connectivity, tipping prompts, and employee tracking.
- **Payment Processing**: End-to-end payment gateway and processing services, including options for surcharging/dual pricing.

## Market Standing
- **Valuation**: Not publicly disclosed (privately held)
- **Key Metric**: Total employees ~2,000 (as of mid-2025). As a private company, revenue is not publicly disclosed.
- **Notable Investors/Partners**: Dragoneer Investment Group, Andreessen Horowitz (a16z), 01 Advisors, DST Global, Franklin Templeton.
- **Growth Signals**:
    - Named one of *Fast Company*’s Most Innovative Companies in 2024.
    - Certified as a Great Place to Work (2023, 2024).
    - Ranked #1 restaurant point-of-sale on G2 based on user reviews, outpacing Toast and Square in key categories like quality of support and satisfaction.
    - Expanded product suite with AI-powered profit analysis (Profit Assist) and comprehensive labor management (Teamwork).

## Competitive Advantages
- **Integrated, end-to-end platform**: Combines POS, payments, online ordering, marketing, labor management, and AI analytics in a single system that syncs seamlessly.
- **Commission-free online ordering**: A major differentiator for restaurants looking to keep more of their revenue.
- **High-touch support**: Backed by 24/7 support from real people, which drives industry-leading customer satisfaction scores on third-party review sites.
- **Focus on independent restaurants**: Deep specialization in the needs of local and independent operators, not just large chains.

## Strategic Focus
- **AI and data-driven tools**: Continued investment in AI features like Profit Assist to help operators improve margins.
- **Product expansion**: Growing the suite beyond POS into labor management, marketing automation, and advanced analytics.
- **Scale with quality**: Maintaining a high-touch, customer-first support model while scaling to serve more businesses across the U.S.

## Why Work Here
- **Culture**: Emphasizes “Be the Client,” diversity of thought, and a supportive community. Values include honesty, respect, transparency, and a “heart and hustle” mentality.
- **Work Model**: Hybrid and remote options available depending on role and location. Offices in San Francisco (HQ), Chicago, Austin, Southfield (MI), and Raleigh.
- **Benefits**: Medical, dental, vision insurance; 401k with company match; equity grants; flexible time off and holidays; generous parental leave; transit benefits; mental health resources; technology stipend; tuition reimbursement (up to $2k/year).
- **Engineering Culture**: Uses modern tech stacks; is actively hiring for Staff AI Engineers and Senior Software Engineers. Recognized as a Built In 2024 Best Place to Work.
- **Diversity**: Active Employee Resource Groups (ERGs) and a commitment to diversity of culture, background, experience, and thought.

## Sources
1. [spoton.com](https://www.spoton.com/)
2. [spoton.com/careers](https://www.spoton.com/careers/)
3. [builtin.com](https://builtin.com/company/spoton)
4. [linkedin.com](https://www.linkedin.com/company/spoton)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7045280)

## Other roles at SpotOn

- [VP of Product Management](https://feeny.ai/job/vp-of-product-management-spoton-austin-5zmwxt1nbtxf) — Austin, TX
- [Territory Sales Representative / Restaurant Specialist - El Paso, TX](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-el-paso-tx-spoton-el-paso-589e0vyjbfqn) — El Paso, TX
- [Territory Sales Representative / Restaurant Specialist - Kansas City, MO](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-kansas-city-mo-spoton-c2n7atq6zbef) — Kansas City, MO
- [Territory Sales Representative / Restaurant Specialist - Tallahassee, FL](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-tallahassee-fl-spoton-vhetnmgch1bq) — Tallahassee, FL
- [Territory Sales Representative / Restaurant Specialist - Encinitas/Del Mar/La Jolla, San Diego CA](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-encinitas-del-mar-la-jolla-41mprmb7wpf5) — San Diego, CA
- [Territory Sales Representative / Restaurant Specialist - Flagstaff, AZ](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-flagstaff-az-spoton-4z0wb446g2gk) — Flagstaff, AZ
- [Territory Sales Representative / Restaurant Specialist - Long Beach, CA](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-long-beach-ca-spoton-long-zjwact648jqk) — Long Beach, CA
- [Territory Sales Representative / Restaurant Specialist - Oceanside / Vista / Escondido, CA](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-oceanside-vista-escondido-01yx5cnc4dsm) — Oceanside, CA
- [Territory Sales Representative / Restaurant Specialist - Fredericksburg, VA](https://feeny.ai/job/territory-sales-representative-restaurant-specialist-fredericksburg-va-spoton-w2nebk2efdwg) — Fredericksburg, VA
- [Installation Specialist - Tampa, FL (Bilingual - English/Spanish)](https://feeny.ai/job/installation-specialist-tampa-fl-bilingual-english-spanish-spoton-tampa-ghh61wxxjh0c) — Tampa, FL