--- title: 'Installation Technician at Umbrella Incorporated' canonical: 'https://feeny.ai/job/installation-technician-umbrella-incorporated-toronto-h2chgezxvpet' type: 'job' last_seen: '2026-09-09' --- # Installation Technician at Umbrella Incorporated - **Company:** Umbrella Incorporated - **Location:** Toronto, Canada - **Compensation:** $18–$24/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-02-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.gem.com/umbrella-incorporated/am9icG9zdDoYe-NK533TqoiykIB2Z086 ## Job description ## About Umbrella Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach. Integrated expertise driving business forward. ## About Cloud Managed Networks Cloud Managed Networks is an IT solutions provider specializing in cloud migration, network infrastructure, and cybersecurity. With a client-centric approach, we create tailored strategies to meet unique business needs, ensuring seamless digital transformations. Our expertise spans on-premises, cloud, and hybrid environments, offering services such as system architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure, and innovative solutions across various sectors, including healthcare, education, and manufacturing. Member of Umbrella-Incorporated. ## About the role We’re looking for a hands-on Installation Technician to install and maintain network cabling, access control, camera systems, and other low-voltage systems. You’ll conduct site assessments, coordinate with project teams, and ensure all installations meet technical and safety standards. This role is a great fit for someone with strong technical skills, a customer-first mindset, and a willingness to learn and grow with new products and technologies. This is an active opportunity. Looking to hire immediately. Key Responsibilities: Network Cabling Installation & Maintenance - Install, terminate, test, and troubleshoot structured cabling systems including Cat5e/Cat6 cables, and related hardware. - Ensure all cabling installations meet industry standards and company specifications. - Maintain detailed documentation of cabling routes, termination points, and network diagrams. Access Control & Camera Systems Installation - Relevant training will be provided - Install, configure, and maintain Access Control systems and Camera systems according to manufacturer guidelines and client specifications. - Integrate security systems with existing network infrastructure. - Conduct system tests, troubleshoot installation issues, and perform ongoing maintenance to ensure optimal system performance. - Provide technical support and training to clients on the usage and management of Access Control systems. - Additional products related to Access Control and Network infrastructure will be added from time to time. Site Walks & Customer Assessments - Visit customer sites to evaluate installation and cabling needs. - Assess existing infrastructure and propose effective solutions that enhance network performance and security. - Work collaboratively with project managers and clients to develop tailored installation plans that meet both technical and budgetary requirements. - Provide detailed reports and recommendations following each site assessment. Project Coordination & Compliance - Coordinate with cross-functional teams (project management, IT, and security teams) to ensure timely completion of projects. - Adhere to safety standards and industry best practices during all installation and maintenance activities. - Ensure compliance with local, state, and federal regulations related to network and security installations. - Keep updated with the latest developments in network cabling technologies and product updates. Customer Service & Support - Serve as the primary point of contact for technical queries and support related to network cabling and Access Control systems and other related network products as necessary. Training will be provided where applicable. - Ensure high levels of customer satisfaction by delivering quality workmanship and responsive support. - Maintain positive relationships with clients, addressing concerns promptly and professionally. Qualifications: Technical Skills: - Proficient in installing and troubleshooting network cables and other related hardware. - Hands-on experience with the installation and configuration of access control and video surveillance systems. - Ability to read and interpret technical drawings, schematics, and blueprints. - Competency with tools and equipment used in network and security system installations Soft Skills: - Excellent communication and customer service skills. - Strong analytical and problem-solving abilities. - Ability to work independently and as part of a team. - Good time management skills with a proven ability to prioritize tasks effectively. Licenses & Certifications: - Valid driver’s license and willingness to travel to customer sites. - Relevant certifications Physical Requirements: - Ability to lift and carry heavy equipment. - Comfortable working in varied environments, including climbing ladders, working at heights, and navigating tight spaces. - Must be able to perform physical tasks associated with installing and maintaining network and security systems. ## What We Offer - Competitive compensation package - Comprehensive benefits package including health, dental, and vision insurance. - Opportunities for ongoing training and professional development. - Supportive work environment with a focus on safety and innovation. Cloud Managed Networks (CMN) is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. CMN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is CMN's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions. ## About Umbrella Incorporated ## Company Overview - **One-liner**: A warranty management platform that enables e‑commerce brands to sell, manage, and resolve extended warranties and protection plans – all under their own brand. - **Entity Type**: Private (startup) - **Headquarters**: United States - **Founded**: Not publicly available - **Founders**: Not publicly disclosed; the founding team describes themselves as e‑commerce founders who previously ran online stores [myumbrella.ai/about](https://www.myumbrella.ai/about) ## Core Business - **Primary industry**: Warranty management / protection plans for e‑commerce and omnichannel retailers; intersects with insurance, SaaS, and commerce technology. - **Target customers**: B2B – direct‑to‑consumer brands, omnichannel retailers, OEMs, and enterprise merchants. - **Mission / purpose**: “Transform how merchants protect their products and delight their customers” [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Products & Services - **[Warranty Management Software (SaaS)]**: A white‑labelled platform that handles ownership tracking, extended protection sales, claims management, and returns automation. Three tiers: pure SaaS, managed program (with an A‑rated carrier as obligor), and custom program where the merchant owns the economics. - **[AI‑Powered Claims Engine]**: Automates intake, verification, and resolution of claims, reducing handling time by 80% [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) - **[Program Design Services]**: In‑house team designs coverage, pricing, and risk structure based on the merchant’s failure data and sales channels; handles compliance and launch. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Platform has powered **$150M+** in warranty revenue for merchants. Serving **2,500+ brands**. - **Notable Investors / Partners**: Not publicly listed. - **Growth Signals**: 50+ team members across 8 countries; 100% remote‑first from day one; actively hiring for senior engineering, DevOps, and enterprise sales roles (as of September 2025) [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Competitive Advantages - Founder‑market fit: built by e‑commerce founders who personally experienced the pain points of warranty management. - Fully white‑labelled, allowing merchants to own the customer experience. - AI‑driven claims automation that reduces manual handling and improves customer satisfaction. - Modular pricing and compliance options (SaaS only, managed program, or bespoke captive). ## Strategic Focus - Scaling the platform to serve larger enterprise retailers and brands (evidenced by the “Enterprise Account Executive” opening). - Deepening AI capabilities in claims and returns. - Expanding geographic coverage and omnichannel integrations. ## Why Work Here - **Remote‑first**: Full remote culture with async practices, team members in 8 countries. - **Equity & Ownership**: Meaningful equity for all employees; “when the company wins, you win.” - **Learning Budget**: $2,000/year for courses, conferences, books, certifications. - **Health & Wellness**: Comprehensive medical, dental, vision; monthly wellness stipend. - **Flexible PTO**: Trust‑based time off. - **Team Offsites**: Twice‑a‑year in‑person gatherings in various locations. - **Engineering Culture**: Ownership end‑to‑end, modern stack (React, Node.js, AWS), opportunities to build core platform features and scale infrastructure. ## Sources 1. [myumbrella.ai/careers](https://www.myumbrella.ai/careers) – Careers page with culture, benefits, and open roles. 2. [myumbrella.ai/about](https://www.myumbrella.ai/about) – Company background and statistics. 3. [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) – Product details and managed program information. 4. [jobs.gem.com/umbrella-incorporated](https://jobs.gem.com/umbrella-incorporated) – Job listings for the company. ## Other roles at Umbrella Incorporated - [QA Engineer](https://feeny.ai/job/qa-engineer-umbrella-incorporated-india-8v249sewws4n) — India - [Director, Finance](https://feeny.ai/job/director-finance-umbrella-incorporated-toronto-6sd6a9e5qjw7) — Toronto, Canada - [Procurement Associate](https://feeny.ai/job/procurement-associate-umbrella-incorporated-toronto-tvwe7h9hc7sz) — Toronto, Canada - [Purchasing Admin](https://feeny.ai/job/purchasing-admin-umbrella-incorporated-india-ddsnhzddrvta) — India - [Sales Administrator](https://feeny.ai/job/sales-administrator-umbrella-incorporated-india-eyqxkv7z1wpt) — India - [Senior Developer - Shopify](https://feeny.ai/job/senior-developer-shopify-umbrella-incorporated-mexico-edb5982x8x0g) — Mexico - [Marketing Strategy and Content Specialist](https://feeny.ai/job/marketing-strategy-and-content-specialist-umbrella-incorporated-toronto-ynmmqc4ncxnk) — Toronto, Canada - [Assistant Account Executive](https://feeny.ai/job/assistant-account-executive-umbrella-incorporated-toronto-c6sexgkspjmq) — Toronto, Canada - [Senior Developer - Sage](https://feeny.ai/job/senior-developer-sage-umbrella-incorporated-india-k19089ryy8v4) — India - [Senior Developer - inRiver/PIM](https://feeny.ai/job/senior-developer-inriver-pim-umbrella-incorporated-india-wdhspsy4j22w) — India