---
title: 'Installed Base Specialist - Japanese & English Speaking** at SonicWall'
canonical: 'https://feeny.ai/job/installed-base-specialist-japanese-english-speaking-sonicwall-japan-nkcjvanaf1s7'
type: 'job'
last_seen: '2026-10-19'
---

# Installed Base Specialist - Japanese & English Speaking** at SonicWall

- **Company:** SonicWall
- **Location:** Japan
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/sonicwall/jobs/8281990

## Job description

For more than 30 years, [SonicWall](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4263951-1%26h%3D4126915226%26u%3Dhttps%253A%252F%252Fnam04.safelinks.protection.outlook.com%252F%253Furl%253Dhttps%25253A%25252F%25252Fwww.sonicwall.com%25252F%2526data%253D05%25257C01%25257Cbfitzgerald%252540SonicWall.com%25257Ca6c16b82afc749239f1c08dbda330d94%25257C84fe6f401cbc473083288018b2af88bc%25257C1%25257C0%25257C638343685070400977%25257CUnknown%25257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%25253D%25257C3000%25257C%25257C%25257C%2526sdata%253DQiWUyjNRdG%25252F5Rg2xvGXa1CYzr9V6BNnIgriz33Hk4vw%25253D%2526reserved%253D0%26a%3DSonicWall&data=05%7C02%7CNikhilaR%40SonicWall.com%7Cfd3ae83762384be031d508dcdf3d2ddf%7C84fe6f401cbc473083288018b2af88bc%7C1%7C0%7C638630701067920926%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=GhrhwS9jae1nk4KBGBzKfBcXS7BDBmkWDO87fbJLQxQ%3D&reserved=0) has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities.

For more information, visit [www.sonicwall.com](https://www.sonicwall.com/) or follow us on [X,](https://x.com/SonicWALL) [LinkedIn](https://www.linkedin.com/company/sonicwall), [Facebook](https://www.facebook.com/SonicWall/), and [Instagram.](https://www.instagram.com/sonicwall_inc/)

Japan - Hybrid role

As a member of the Installed Base team, you will be responsible for helping drive Security Solution sales through our Channel Partners to existing SonicWall customers.  Among other responsibilities, position objectives entail: lifecycle management, subscription attachment, solution cross-selling, weekly forecasting, data analysis, development and execution of sales plays, and sales collaboration across multiple teams.

Installed Base Roles and Responsibilities:

- Serve as the primary point of contact for all Installed Base sales inquiries, including training and enablement on LifeCycle 360° Installed Base Management tools
- Conduct outbound communications (phone and email) with existing customers and channel partners to support renewals and Installed Base initiatives (Renew, Cultivate, Refresh, Retain)
- Provide consultative business solutions aligned with customer needs and SonicWall’s objectives, including live web-based solution presentations
- Leverage product subscription data and reporting to increase the number of active subscribers within the Installed Base
- Strengthen customer relationships by demonstrating deep knowledge of SonicWall products, services, and technology, while utilizing cross-functional resources to deliver results
- Development and growth of Pipeline through communication of Promotional Offerings Uphold team values that promote Customer Success
- Proactively resolve escalations to ensure positive customer outcomes
- Sales Pipeline, Opportunity and Account Management leading to smooth information flow to regional sales teams and leadership
- Contribute to improving sales behavior and performance across teams
- Maintain documentation for all projects and initiatives involving Installed Base growth

Requirements:

- Excellent written and verbal communication skills
- Proficiency in English is required, proficiency in additional languages beyond English is highly preferred.
- Self-motivated with a proven ability to take initiative and drive projects to completion
- Quick to learn and adapt to new tools and technologies
- Proficient in Microsoft Excel

Desirables:

- Strong communication skills with the ability to translate complex data and analysis into clear, actionable business strategies to support effective decision-making
- Skilled in active listening and capable of extracting key insights from interactions with colleagues, partners, and customers
- Critical thinking abilities to interpret Installed Base strategies and deliver consultative, value-driven analysis
- Demonstrated success in meeting tight deadlines, managing multiple tasks, and prioritizing effectively in fast-paced environments
- Previous experience in a sales-driven setting
- Proven ability to juggle competing priorities while consistently driving initiatives to completion
- Excellent analytical and problem-solving capabilities
- Highly effective at cross-functional collaboration and teamwork
- Familiarity with Salesforce.com or similar CRM systems
- Some travel required <5%

#LI-Japan

#LI-Hybrid

## #LI-DS9

SonicWall is an equal opportunity employer.

We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.

[Applicant Privacy Notice](https://www.sonicwall.com/legal/job-applicant-privacy-notice/)

## About SonicWall

## Company Overview
- **One-liner**: SonicWall delivers advanced, cost‑effective cybersecurity solutions for organizations of all sizes, powered by real‑time threat intelligence and a partner‑first platform.
- **Entity Type**: Private (owned by Francisco Partners; no public ticker)
- **Headquarters**: Milpitas, California, USA
- **Founded**: 1991
- **Founders**: Not publicly listed (company was originally founded as SonicWALL, Inc.)

## Core Business
- **Primary industries**: Computer and Network Security, Cybersecurity
- **Target customers**: SMBs, mid‑market enterprises, government agencies, channel partners (10,000+ global partners)
- **Mission**: To design and develop advanced, cost‑effective cybersecurity solutions built on superior threat intelligence that evolves with partners’ and customers’ needs.
- **Purpose**: To protect and empower the well‑being of organizations online.

## Products & Services
- **Next‑Generation Firewalls (NGFW)**: Hardware and virtual firewalls with integrated threat prevention, intrusion detection, and application control.
- **Cloud Secure Edge (CSE) / ZTNA**: Zero‑trust network access solutions for secure remote access.
- **Endpoint Protection**: Anti‑virus, anti‑malware, and advanced threat protection for endpoints.
- **SonicWall Unified Management**: Multi‑tenant architecture for centralized policy and device management.
- **Managed Protection Bundle**: Subscription service backed by SonicWall’s threat research and 24/7 SOC.
- **SAMI (SonicWall AI)**: Embedded AI to simplify operations, resolve issues faster, and reduce noise.
- **Global Response Intelligent Defense (GRID) Threat Network**: Real‑time threat intelligence network powering all products.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Annual Revenue**: Approximately $480 M (estimated; source: LinkedIn)
- **Total Funding**: Not applicable (private, owned by Francisco Partners; previously acquired by Dell and later taken private)
- **Notable Investors/Partners**: Francisco Partners (parent company); 10,000+ channel partners; 1.1 million security sensors deployed in 215 countries
- **Growth Signals**: 
  - Active job postings surged +92.7% monthly and +172.4% quarterly (LinkedIn data)
  - Recent introduction of SAMI AI and new Managed Protection bundle
  - Expanding Cloud Secure Edge (ZTNA) offerings
  - Headcount of ~1,241 (LinkedIn) to ~1,832 (Built In) – conflicting reports; both cited below

## Competitive Advantages
- **Partner‑first ecosystem**: Strong channel partner network (10,000+) gives broad reach and loyalty.
- **30+ years of cybersecurity expertise**: Deep domain knowledge and a dedicated threat research center (GRID).
- **Real‑time, multi‑vector protection**: Covers network, cloud, endpoint, and remote access in a unified platform.
- **Cost‑effective for SMBs**: Positioned as affordable yet enterprise‑grade security.
- **Embedded AI (SAMI)**: Differentiates by simplifying operations and reducing alert fatigue.

## Strategic Focus
- **AI‑driven automation**: Expanding SAMI to automate threat response and streamline management.
- **Cloud‑first security**: Growing Cloud Secure Edge (ZTNA) and managed services for hybrid/remote work.
- **Partner enablement**: Strengthening tools and programs for channel partners.
- **Global expansion**: Operating in 46 countries; hiring aggressively in India, US, Canada, and Europe.

## Why Work Here
- **Culture**: Collaborative, innovative, and fun environment with a “never alone” philosophy. Employee Resource Groups (ERGs) foster inclusion and belonging.
- **Remote/Hybrid Policy**: Mix of remote, in‑office, and hybrid roles; many positions are fully remote (US, Canada, Europe, India).
- **Wellness & Benefits**: Mental and physical wellness programs, paid time off, ample holidays, work‑life balance, and competitive compensation.
- **Recognition**: Awards tied to core values; outstanding performance is celebrated.
- **Engineering Culture**: Heavy focus on networking, security, and AI; teams in Pune, Bengaluru, and US offices. Strong learning and development opportunities.
- **Social Responsibility**: Community engagement, fundraising for nonprofits, and partnerships to access untapped talent pools.

## Sources
1. [SonicWall Careers](https://www.sonicwall.com/careers)
2. [SonicWall Website](https://www.sonicwall.com/)
3. [SonicWall Jobs on Greenhouse](https://job-boards.greenhouse.io/sonicwall)
4. [LinkedIn Company Page](https://www.linkedin.com/company/sonicwall)
5. [Built In SonicWall Profile](https://builtin.com/company/sonicwall)

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