---
title: 'Instructional Designer at Feedzai'
canonical: 'https://feeny.ai/job/instructional-designer-feedzai-portugal-1wjdevz22k01'
type: 'job'
last_seen: '2026-10-17'
---

# Instructional Designer at Feedzai

- **Company:** Feedzai
- **Location:** Portugal
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-17
- **Apply:** https://careers.feedzai.com/job_description?gh_jid=8278640

## Job description

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

You:

We are looking for an AI-native Instructional Designer to create high-quality, scalable, and engaging learning experiences that help customers, partners, and internal teams get the most value from Feedzai’s products.

This role goes beyond traditional content development. You will combine instructional-design fundamentals with modern AI-enabled workflows to design, build, test, and continuously improve learning content. You will use AI responsibly to accelerate research, content drafting, adaptation, localization, multimedia production, assessment creation, and learning analytics—while ensuring that all materials remain accurate, inclusive, secure, and aligned with Feedzai’s product and brand standards.

A key focus of the role will be creating engaging video content, in-app learning experiences, tutorials, certifications, and product education journeys. You will partner with Product, UX, Documentation, Customer Success, and subject-matter experts to translate complex fraud-prevention and risk-management capabilities into clear, role-based, actionable learning.

You will be curious about how AI is changing learning design: from adaptive and personalized content to AI-assisted simulations, scenario-based practice, and embedded, just-in-time guidance inside the product. You will help evolve Feedzai’s learning ecosystem so that it is more efficient to create, easier to maintain, and more effective for global audiences.

Your Day-to-Day:

1. Design AI-Enabled Learning Experiences

- Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources.
- Apply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies to create practical, engaging, and measurable learning experiences.
- Use AI-enabled tools and workflows to accelerate content research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation.
- Validate AI-assisted outputs with subject-matter experts and source documentation to ensure factual accuracy, product correctness, appropriate tone, and learner relevance.
- Design learning experiences that combine self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support.
- Explore responsible uses of generative AI to create realistic role-based scenarios, simulations, exercises, practice questions, and differentiated learning paths.

1. Create Multimedia and In-App Product Learning

- Develop a range of digital learning assets, including video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences.
- Script, storyboard, produce, edit, and maintain video-based learning content using tools such as Synthesia, Descript, Camtasia, Adobe Creative Cloud, or comparable platforms.
- Create and maintain in-app training content using Pendo, or similar digital-adoption platforms, to support contextual learning directly within the Feedzai product.
- Work with UX and Product teams to identify high-impact moments for embedded education, onboarding guidance, feature discovery, and contextual help.
- Apply usability, accessibility, and inclusive-design principles to all learning assets, including captions, transcripts, accessible visuals, clear language, and appropriate interaction design.
- Help establish reusable templates, AI prompt libraries, content patterns, and production workflows that improve quality and reduce time to publish.

1. Partner Across Product, Documentation, and Enablement

- Collaborate with Product Managers, Product Designers, Engineers, SMEs, Customer Success, Support, and Partner teams to understand learner needs and product priorities.
- Translate complex product functionality, workflows, risk-management concepts, and technical information into clear and actionable learning content for different audiences.
- Partner with Documentation to ensure that education content, product documentation, release communications, and in-app guidance are consistent, accurate, and easy to navigate.
- Work closely with UX to embed learning moments into the product experience and reduce friction for users adopting new functionality.
- Participate in feature-launch and release-readiness processes, ensuring that learning content is planned early rather than created only after a release.
- Gather feedback from learners, internal stakeholders, and customer-facing teams to improve content quality and relevance.

1. Measure, Improve, and Scale Learning

- Use learner feedback, content-performance metrics, support trends, product-adoption signals, and certification results to identify gaps and improve learning experiences.
- Help define meaningful learning metrics, such as completion, engagement, assessment performance, time to competence, feature adoption, support deflection, and learner satisfaction.
- Iterate on content based on evidence, testing different formats, messages, learning flows, and in-app guidance patterns.
- Support localization and global accessibility by coordinating translation, reviewing localized content, and designing source materials that are easy to adapt across markets.
- Contribute to a scalable learning-content operating model, including governance, content maintenance, version control, review processes, and AI-assisted quality assurance.
- Stay current with developments in instructional design, learning technologies, digital adoption, generative AI, and AI-enabled content-production practices.

You Have & You Know-How:

- 3+ years of experience in instructional design, curriculum development, learning-content development, product education, customer education, enablement, technical writing, or a related field.
- Experience designing learning content for software, digital products, technical workflows, or professional audiences is preferred.
- Experience collaborating with subject-matter experts to turn complex information into clear, practical, learner-centered content.
- Experience working with Product, UX, Documentation, Customer Success, Support, or Enablement teams is a strong advantage.
- A portfolio demonstrating learning-design thinking, written content, video work, interactive learning, in-app guidance, or other educational assets is highly valued.

Instructional Design and Content Skills

- Understanding of instructional-design fundamentals, including learning objectives, learner personas, adult-learning principles, assessments, storyboarding, and content sequencing.
- Ability to create concise, clear, and engaging content for different levels of product knowledge and different user roles.
- Experience developing multimedia learning solutions, such as videos, tutorials, certifications, microlearning, interactive modules, and contextual help.
- Comfortable writing scripts, storyboards, facilitator guides, knowledge checks, learning objectives, and learner-facing product guidance.
- Strong written and verbal communication skills in English.

AI-Native Learning Skills

- Practical experience using generative-AI tools to support content creation, research, ideation, drafting, editing, localization, assessment development, or multimedia production.
- Ability to write effective prompts and use structured workflows to produce high-quality learning assets efficiently.
- Strong judgment in reviewing AI-generated content for accuracy, bias, security, privacy, intellectual-property considerations, accessibility, and brand alignment.
- Curiosity and willingness to experiment with emerging AI-enabled learning approaches, such as adaptive learning paths, AI-supported practice scenarios, conversational learning assistants, and intelligent performance support.
- Understanding that AI augments instructional-design expertise; it does not replace product knowledge, learner empathy, editorial rigor, or human review.

Tools and Technical Fluency

- Familiarity with tools such as Pendo, WalkMe, Whatfix, or other digital-adoption platforms is a plus.
- Familiarity with Synthesia, Descript, Camtasia, Articulate 360, Loom, Adobe Creative Cloud, or similar content-production tools is a plus.
- Experience with learning-management systems, learning-experience platforms, knowledge bases, or certification platforms is advantageous.
- Familiarity with analytics tools, spreadsheets, dashboards, or data-informed content iteration is beneficial.
- Comfort working with collaboration and documentation tools such as Google Workspace, Confluence, Notion, Jira, or similar platforms.

Nice to Have:

- Experience in B2B SaaS, fintech, banking, payments, fraud prevention, risk management, compliance, anti-money-laundering, or regulated industries.
- Experience creating content for global audiences and supporting localization across multiple languages.
- Familiarity with product-led growth, customer education, product adoption, technical enablement, or support-content strategy.
- Exposure to AI governance, responsible AI, content-quality frameworks, or knowledge-management practices.
- Portuguese language skills are an advantage.

#LI-remote #LI-BR1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

[Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/)

[Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf)

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

## About Feedzai

## Company Overview
- **One-liner**: Feedzai is an AI-native platform that detects and prevents fraud, money laundering, and other financial crimes in real time, processing over $9 trillion in payments annually for the world's largest banks and fintechs.
- **Entity Type**: Private (Unicorn; last valued at over $1 billion after Series D in March 2021)
- **Headquarters**: New York, New York, United States (also major offices in Coimbra, Lisbon, Porto, Portugal; London, UK; Atlanta, Georgia)
- **Founded**: 2011
- **Founders**: Nuno Sebastião, Pedro Bizarro, Paulo Marques

## Core Business
- **Primary industry/industries**: Financial technology (Fintech), Fraud Prevention, Anti-Money Laundering (AML), Risk Management, AI/ML
- **Target customers**: B2B; Tier 1 global banks, fintechs, payment processors, and regulators (e.g., selected by the European Central Bank to secure the Digital Euro)
- **Mission or purpose statement**: "To make the world a safer place for commerce, one transaction at a time."

## Products & Services
- **Feedzai RiskOps Platform**: A unified, AI-native platform that covers the entire financial crime lifecycle — from transaction fraud and behavioral biometrics to anti-money laundering (AML) compliance. It ingests 120 billion events per year and uses machine learning to stop scams, reduce false positives, and accelerate model deployment.
- **Transaction Fraud Detection**: Real-time scoring and decisioning for payments (card, ACH, P2P, etc.) to prevent fraud *before* it happens.
- **Anti-Money Laundering (AML)**: AI-powered transaction monitoring that scales with regulatory change and product expansion, enabling accurate detection of suspicious activity.
- **Behavioral Biometrics**: Combines real-time behavioral and device intelligence to identify abnormal behavior and signs of manipulation, helping banks intervene without adding friction.

## Market Standing
- **Valuation/Market Cap**: Unicorn status since March 2021 (valuation > $1 billion); latest valuation not publicly disclosed.
- **Key Metric**: **Total Funding** — $351.2M raised across 11 rounds.
- **Notable Investors/Partners**: Key investors include SoftBank Vision Fund 2, KKR, Sapphire Ventures, and Citi Ventures. Trusted by global financial leaders and selected by the European Central Bank (with Capgemini Germany) for the Digital Euro project.
- **Growth Signals**:
    - **Headcount**: 649+ employees (up ~19.3% year-over-year, adding +139 people).
    - **Reach**: Protects 1 billion consumers, processes 120 billion events/year, and secures $9 trillion in payments annually.
    - **Key Results (Tier 1 bank)**: 62% more fraud detected, 73% fewer false positives, 25x faster model deployment.
    - **Global footprint**: Offices in 10 locations; employees in 16+ countries; supports 190 countries.

## Competitive Advantages
- **AI-Native & Purpose-Built**: Unlike generic solutions, Feedzai’s AI is purpose-built for financial crime, combining over a decade of domain expertise with deep behavioral data.
- **Collective Intelligence**: Every customer benefits from global data patterns, enabling the platform to uncover risks invisible to individual institutions.
- **Space-Grade Precision**: Founders honed their skills at the European Space Agency, bringing a rigorous, scientific approach to risk detection.
- **End-to-End RiskOps**: Unifies fraud detection, AML, and compliance on a single platform — a rare integration in the industry.
- **Proven Scalability**: Trusted by the world’s largest banks and even a central bank (ECB), demonstrating enterprise-grade reliability.

## Strategic Focus
- **Deepening the RiskOps platform**: Continuing to unify fraud, AML, and compliance into a single, seamless workflow.
- **Scaling AI research**: Bridging the gap from lab to product through a dedicated Research team that patents innovations and transfers them to the Product team.
- **Regulatory expansion**: Serving regulators (e.g., ECB Digital Euro) and helping clients navigate evolving AML and scam-prevention mandates.
- **Global hiring & remote flexibility**: Growing the team across 16+ countries while maintaining a strong, values-driven culture.

## Why Work Here
- **Culture & Purpose**: Feedzai emphasizes a mission to "create a safer and fairer world." The culture is described as inclusive, with a focus on collaboration and innovation.
- **Work Model**: **Flex / Remote Work Policy** — employees can work from 16+ countries, with 10 global office locations. Flexible work hours and personal time off are standard.
- **Benefits & Perks**:
    - Comprehensive health insurance
    - Mental Health and Menstruation Leave
    - Maternity/Paternity programs
    - 4-day work weeks in August (reported)
    - Training allowance and culture of learning
    - Well-being allowance & IT allowance
    - Flexible/remote work options
- **Engineering & Research Excellence**: The company has a dedicated **Research** team focused on patenting innovations, offering a strong environment for ML/AI engineers and data scientists.
- **Impact**: Work directly on protecting billions of dollars in transactions and stopping financial crime at scale — a rare combination of societal impact and technical challenge.

## Sources
1. [Feedzai.com](https://www.feedzai.com/)
2. [Feedzai About Us](https://www.feedzai.com/about-us/)
3. [Feedzai Careers](https://careers.feedzai.com/)
4. [This is Feedzai - Careers](https://careers.feedzai.com/this-is-feedzai/)
5. [Feedzai LinkedIn](https://www.linkedin.com/company/feedzai)

## Other roles at Feedzai

- [Head of Global Public Relations](https://feeny.ai/job/head-of-global-public-relations-feedzai-england-x2vm1628x4et) — England, United Kingdom
- [Head of Global Public Relations](https://feeny.ai/job/head-of-global-public-relations-feedzai-united-states-avdxbwv3aaj6) — United States
- [Regional Account Manager, LATAM](https://feeny.ai/job/regional-account-manager-latam-feedzai-brazil-t3mbbemgr071) — Brazil
- [Senior Integrated Campaign Manager](https://feeny.ai/job/senior-integrated-campaign-manager-feedzai-united-states-h81hkkr4ffc9) — United States
- [Advanced Software Engineer - Customer Success](https://feeny.ai/job/advanced-software-engineer-customer-success-feedzai-manila-5a4d6t03bzr3) — Manila, Philippines
- [Senior Solutions Consultant, North America](https://feeny.ai/job/senior-solutions-consultant-north-america-feedzai-united-states-036nakteg914) — United States
- [Customer Strategy and Value Associate](https://feeny.ai/job/customer-strategy-and-value-associate-feedzai-portugal-a8tfs5zbxtwv) — Portugal
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