--- title: 'Instructional Designer - FLEX at Toshiba Global Commerce Solutions - External' canonical: 'https://feeny.ai/job/instructional-designer-flex-toshiba-global-commerce-solutions-external-durham-5bxhxf7jan5c' type: 'job' last_seen: '2026-10-19' --- # Instructional Designer - FLEX at Toshiba Global Commerce Solutions - External - **Company:** Toshiba Global Commerce Solutions - External - **Location:** Durham, NC - **Posted:** 2026-10-16 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/toshibaglobalcommercesolutions/jobs/5265525007 ## Job description Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future. Toshiba Global Commerce Solutions is seeking an Instructional Designer. The instructional designer is a proactive team member who demonstrates creativity, adaptability, and a solid understanding of  web-based eLearning technologies and instructional design methodologies. This role will focus on creating and delivering product solution materials and training to enable a team of global sellers and business partners. The instructional designer will assist in managing the course development process, developing and storyboard instructionally sound, interactive, engaging web-based course components for new and updated courses for Toshiba Global Commerce Solutions sales channels.  The candidate will work collaboratively with subject matter experts, conduct needs analyses and assist in evaluating learning solutions to ensure they meet business objectives and deliver value.   The candidate must have a desire to gain familiarity with TGCS product portfolios, an understanding of TGCS global sales channels and some experience in developing sales enablement solutions are essential. Areas of Expertise & Special Skills: Bachelor’s degree and a minimum of 3 years’ experience in designing and developing instructor-led and web-based eLearning programs for technical sales audiences, or equivalent experience. Proficiency with eLearning content authoring tools such as Articulate 360 suite, Adobe Captivate, and Camtasia. Experience with responsive eLearning design for multi-platform delivery. Intermediate multimedia development skills, including graphics manipulation, template development, and user interface design using Adobe Creative Cloud, Photoshop, and Illustrator. Ability to review and refine training materials to ensure learning objectives are met and incorporate SME/stakeholder feedback. Experience creating and maintaining various training materials such as eLearning modules, simulations, instructor-led sessions, and quick reference guides. Strong communication skills (verbal, written, and presentation). Experience managing content in a learning management system (e.g., SABA). Skilled in creating, editing, and publishing screencasts. Proficiency in MS Office applications (Word, Excel, PowerPoint). Ability to adapt to change and develop innovative solutions. Team-oriented with a collaborative work style. Key Responsibilities: Assess learning needs by collaborating with global technical representatives and channel managers to develop effective training solutions. Partner with portfolio managers, services managers, and technical presales subject matter experts to gather content for training materials. Design and develop sales materials and training with a focus on how technology and software solutions address business challenges. Deliver live and recorded product solution updates to global sales and services teams. Maintain online and instructor-led course content, curriculum materials, and assessments. Evaluate and update sales education development plans to align with team, organizational, and company goals. Perform other related duties as assigned. TGCS-Specific Requirements: Familiarity with the TGCS product portfolio and global sales channels is essential. Financial Impact: The demand for sales enablement and product training is high, with limited resources to meet these needs efficiently. This role can reduce costs by: Assessing and implementing the most cost-effective training methods (e.g., converting instructor-led training to eLearning or blended programs). Utilizing rapid eLearning tools for responsive web training. Enhancing the skills and knowledge of sales channels, potentially increasing revenue generation. Complexity: This role requires an in-depth understanding of TGCS product portfolios, sales channels, and processes. The instructional designer must possess intermediate knowledge of instructional design and adult learning methodologies, coupled with enthusiasm for learning and adaptability. ## ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. ## DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ## About Toshiba Global Commerce Solutions - External ## Company Overview - **One-liner**: Toshiba Global Commerce Solutions is the global market share leader in retail store technology, providing integrated point-of-sale (POS) systems, self-checkout solutions, software, and services to retailers worldwide. - **Entity Type**: Private (wholly owned subsidiary of Toshiba TEC Corporation, which is publicly traded on the Tokyo Stock Exchange) - **Headquarters**: Durham, North Carolina, United States (Research Triangle Park) - **Founded**: 2012 - **Founders**: Not publicly available (established as a corporate spin-off/restructuring within the Toshiba group) ## Core Business - **Primary industry/industries**: Retail Technology, Point-of-Sale (POS) Systems, Self-Checkout Solutions, Commerce Software, Hardware Manufacturing - **Target customers**: B2B – Enterprise retailers, grocers, mass merchandisers, hospitality, specialty retail, convenience stores, and department stores - **Mission or purpose statement**: "To empower retail to thrive and prosper." The company’s vision is "A world of resilient retailers that create joyful experiences and drive vibrant economies." ## Products & Services - **ELERA Platform (SaaS/IoT)**: An integrated commerce platform connecting POS, self-checkout, mobile, and back-office solutions for retailers, designed for speed, security, availability, and flexibility. It powers IoT and edge device management. - **POS Systems (Hardware & Software)**: A full range of point-of-sale terminals, peripherals, and software—including countertop, mobile, and kiosk solutions—for in-store transactions and customer engagement. - **Self-Checkout Solutions**: Industry-leading self-checkout units (2.8 million+ shipped in 2024). - **Retail Software Solutions**: Software for inventory management, order management, customer engagement, and digital transformation. - **Professional & Managed Services**: Consulting, implementation, maintenance, and support services for retail technology deployments globally. ## Market Standing - **Valuation/Market Cap**: Not disclosed privately. Parent company Toshiba TEC Corporation (TSE: 6588) has a market cap of approximately ¥420 billion (~$2.8 billion as of mid-2025, fluctuates). - **Key Metric**: Annual Revenue of $301.5 million (2025 estimate from LinkedIn data). The company shipped 2.8 million+ POS and self-checkout units in 2024. - **Notable Investors/Partners**: Wholly owned by Toshiba TEC Corporation. Key partners include global systems integrators and channel partners (e.g., HCLTech, Tata Consultancy Services, Lenovo, Compucom, CTG). - **Growth Signals**: Employee headcount grew +1.8% YoY (1,768 total). Active in 38 countries, serving customers in over 120 countries. Ranked #1 in worldwide EPOS installations and #2 in self-checkout installations. The company is investing heavily in AI-enabled reliability and cloud platform engineering (evidenced by recent job postings). ## Competitive Advantages - **Global #1 Market Share**: The company is the global market share leader in retail store technology (EPOS and self-checkout), providing a deep installed base and brand trust. - **End-to-End Portfolio**: Offers a complete, integrated stack of hardware, software, and services, reducing complexity for enterprise retailers. - **Toshiba Brand & Scale**: Backed by the massive Toshiba TEC Corporation, providing financial stability, R&D investment, and a global supply chain. - **Deep Retail Expertise**: 100% dedicated to retail, with domain knowledge across grocery, mass merchant, hospitality, and specialty segments. - **Proven Track Record**: 205,000+ POS and self-checkout units installed worldwide; 2.8 million+ units shipped in 2024. ## Strategic Focus - **Cloud & AI Transformation**: Heavily investing in the ELERA platform with AI-enabled reliability, performance engineering, and cloud-native infrastructure. - **Digital Transformation for Retailers**: Helping retailers accelerate digital in-store experiences, modernize legacy systems, and adapt to changing consumer behaviors. - **Global Expansion**: Serving over 120 countries and continuing to grow presence in EMEA and Latin America. - **Sustainability & Resilience**: Focus on long-term, sustainable customer relationships and resilient retail operations. ## Why Work Here - **Culture & Values**: The company promotes a "We Are R.E.T.A.I.L" culture emphasizing Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership. They are committed to fostering belonging through Employee Resource Groups (ERGs) including Women’s Impact Network, South Asian Community, Blacks United in Leadership and Technology (B.U.L.T.), and Valor. - **Remote/Hybrid/Office Policy**: Most roles are based in Durham, NC. Some field service and remote engineering positions exist. The company operates globally with offices in many countries. - **Notable Perks & Engineering Culture**: The company is actively hiring for AI-enabled roles (e.g., Senior Cloud Engineer, AI-Enabled Reliability). Engineering roles focus on modern stacks (cloud, IoT, edge computing, performance engineering). The company has a significant technical workforce (28% in technical roles). Strong ties to local universities (e.g., North Carolina State University). Employee reviews on LinkedIn give an overall rating of 2.9/5.0 (from 823 reviews), with compensation rated at 3.3/5.0—suggesting competitive pay but room for growth in culture/career advancement. - **Job Openings (as of mid-2025)**: 44 active positions including software engineers, cloud engineers, field service technicians, product managers, legal counsel, and HR roles. ## Sources 1. [commerce.toshiba.com](https://toshibacommerce.com/wps/portal/marketing/?urile=wcm%3Apath%3A%2Fen-us%2Fhome%2Fcompany%2Fabout-us) 2. [careers.commerce.toshiba.com](https://careers.commerce.toshiba.com/) 3. [linkedin.com/company/toshibacommerce](https://linkedin.com/company/toshibacommerce) 4. [diversityjobs.com](https://diversityjobs.com/employer/company/54157/Toshiba-Global-Commerce-Solutions) ## Other roles at Toshiba Global Commerce Solutions - External - [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-z0ymsrvkbxxv) — Belleville, Canada - [Field Service Technician - 401 Corridor](https://feeny.ai/job/field-service-technician-401-corridor-toshiba-global-commerce-solutions-3bb4pd1b8jc4) — London, United Kingdom - [Associate Field Service Technician](https://feeny.ai/job/associate-field-service-technician-toshiba-global-commerce-solutions-external-b8r87gt8x3s9) — Denver, CO - [Senior Tax Accountant](https://feeny.ai/job/senior-tax-accountant-toshiba-global-commerce-solutions-external-durham-cqb3j1se8myk) — Durham, NC - [Collection Analyst](https://feeny.ai/job/collection-analyst-toshiba-global-commerce-solutions-external-durham-7k7q1v4p9ynw) — Durham, NC - [Associate Field Service Technician (South San Antonio)](https://feeny.ai/job/associate-field-service-technician-south-san-antonio-toshiba-global-commerce-6cysftmczdbr) — San Antonio, TX - [Associate Field Service Technician (Northwest Suburban Indianapolis)](https://feeny.ai/job/associate-field-service-technician-northwest-suburban-indianapolis-toshiba-6ccrr3hm1965) — Indianapolis, IN - [Sr. Observability Engineer](https://feeny.ai/job/sr-observability-engineer-toshiba-global-commerce-solutions-external-guadalajara-hrbcz8aa3dws) — Guadalajara, Mexico - [Sr. Platform Performance Support Engineer](https://feeny.ai/job/sr-platform-performance-support-engineer-toshiba-global-commerce-solutions-18r9v722xrwb) — Guadalajara, Mexico - [Manager, Software Engineering](https://feeny.ai/job/manager-software-engineering-toshiba-global-commerce-solutions-external-durham-3thgynacec51) — Durham, NC