---
title: 'Instructor & Customer Success Manager (6201) at Shield AI'
canonical: 'https://feeny.ai/job/instructor-customer-success-manager-6201-shield-ai-lviv-arqfgc5f269j'
type: 'job'
last_seen: '2026-10-31'
---

# Instructor & Customer Success Manager (6201) at Shield AI

- **Company:** Shield AI
- **Location:** Lviv, Ukraine
- **Employment:** internship
- **Work type:** hybrid
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.lever.co/shieldai/42bb24c3-25b3-4793-ae69-066832877e0b

## Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

As the Instructor & Customer Success Manager, you will lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. You will ensure customers in Ukraine have the knowledge, skills, and confidence required to safely operate, maintain, and effectively employ our technology.

You will be responsible for instructor development, training quality, operational readiness, curriculum standards, and customer satisfaction. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. The ideal candidate is an experienced training leader, an effective communicator, and a credible UAS professional who is comfortable operating in dynamic domestic and international environments.

What you’ll do:

- Lead, develop, and mentor a team of customer training professionals and UAV instructors.
- Establish team priorities, performance expectations, staffing plans, and professional-development pathways.
- Oversee the development and delivery of classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products.
- Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems.
- Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation.
- Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation.
- Ensure student training records, instructor qualifications, course materials, and program metrics remain current and accurate.
- Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources.
- Communicate directly with customers and partner-force leadership regarding training requirements, student progress, operational readiness, and program outcomes.
- Build lasting customer relationships through continuous engagement, refresher training, and support for effective product utilization.
- Adapt training for students with varying technical abilities, operational backgrounds, cultural contexts, and levels of experience.
- Support domestic and international training events, including extended deployments when required.
- Deliver instruction and provide hands-on training support when mission or staffing needs require it.
- Partner with engineering, product, design, and flight-operations teams to incorporate customer and instructor feedback into product and training improvements.
- Support new-product validation, testing, field evaluations, and the development of training capabilities for new product releases.
- Collaborate with business-development and sales teams to demonstrate Shield AI products to prospective customers.
- Establish and monitor training-program metrics, identify performance gaps, and implement improvements that increase safety, consistency, scalability, and customer success.
- Ensure training activities comply with applicable company policies, safety requirements, security procedures, aviation regulations, and customer expectations.

Required qualifications:

- Bachelor’s degree or equivalent combination of education and relevant experience.
- Five or more years of experience in technical, aviation, military, or UAS training.
- Two or more years of experience leading instructors, training teams, or comparable operational teams.
- Demonstrated experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction.
- Working knowledge of UAS operations, flight and mission planning, aviation safety, and training operations.
- Ability and willingness to travel internationally up to 50%, including for extended periods when required.
- Strong written, verbal, presentation, and interpersonal communication skills.
- Fluent in Ukrainian
- Demonstrated ability to communicate complex technical and operational information to audiences with varying levels of experience.
- Experience managing multiple training events, resources, schedules, and customer requirements in a dynamic environment.
- Effective, highly logical problem-solver who remains focused on safety, learning outcomes, and customer success.
- Ability to work across organizational boundaries while maintaining a big-picture perspective and attention to operational details.

Preferred qualifications:

- Graduate degree in education, instructional design, aviation, engineering, business, or a related field.
- Significant UAS experience as a pilot in command, instructor, maintainer, or mission operator.
- More than 1,000 hours of UAS pilot-in-command experience.
- Experience instructing or operating Group 1–3 UAS.
- Former Ukrainian military service or comparable defense-sector experience.
- Strong understanding of the Ukrainian Ministry of Defense, allied defense organizations, and international partner-force environments.
- Tactical field experience and knowledge of small-unit tactics.
- Prior overseas training or operational experience.
- Experience managing training programs for international customers and working across cultural and language differences.
- Experience with content-authoring and presentation tools such as PowerPoint, Prezi, http://Beautiful.ai , Camtasia, or comparable platforms.
- Experience with learning-management systems and online training-authoring or delivery tools.
- Experience supporting product demonstrations, new-product testing, curriculum validation, or fielding of emerging technologies.

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

## About Shield AI

## Company Overview
- **One-liner**: Shield AI builds AI pilots and autonomous systems for military aircraft to protect service members and civilians.
- **Entity Type**: Private (Series G, venture-backed)
- **Headquarters**: San Diego, California, United States
- **Founded**: 2015
- **Founders**: Brandon Tseng, Ryan Tseng, Andrew Reiter

## Core Business
- Primary industry/industries: Defense technology, artificial intelligence, autonomous systems, aerospace
- Target customers: U.S. Department of Defense, allied nations’ military forces (B2G / Government)
- Mission or purpose statement: “Protect service members and civilians with intelligent systems.”

## Products & Services
- **Hivemind**: A combat‑tested, modular autonomy stack for aircraft – self‑driving technology for drones, jets, and helicopters. Includes path‑planning, mapping, state‑estimation, computer vision, and reinforcement learning. Type: Software (AI/autonomy).
- **V‑BAT**: A vertical take‑off and landing (VTOL) unmanned aerial system (UAS) designed for persistent ISR and strike missions. Type: Hardware (drone).
- **X‑BAT**: An advanced unmanned aircraft system with extended endurance and payload capacity, built for multi‑domain operations. Type: Hardware (drone).
- **Hivemind Vision Systems**: Computer‑vision and sensor‑fusion capabilities integrated into Hivemind for GPS‑denied environments. Type: Software + sensors.
- **Hivemind Enterprise**: A deployable version of Hivemind for third‑party platforms and commercial applications. Type: Software.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding raised: $3.6B (as of Series G in March 2026).
- **Key Metric**: Annual Revenue ~$21.7M (estimated, private) | Total Funding $3.6B (including $2B Series G led by JP Morgan Chase and Advent International, March 2026).
- **Notable Investors/Partners**: JP Morgan Chase, Advent International, Blackstone, Riot Ventures, SnowPoint Ventures, Disruptive (55+ investors total). Strategic partners include U.S. DoD and allied defense forces.
- **Growth Signals**: Headcount grew 68.3% YoY to 1,283 employees; 338 active job postings (+57.2% YoY); operates in 5 countries (U.S., Australia, UAE, Norway, Ukraine); recent acquisitions of Sentient Vision Systems (2024), Heron Systems, MARTIN UAV.

## Competitive Advantages
- **Combat‑proven autonomy**: Hivemind has been tested in live military operations, providing a first‑mover advantage in contested, GPS‑denied environments.
- **Full‑stack integration**: Combines software (AI pilot), hardware (V‑BAT, X‑BAT), and sensor systems, creating a tightly integrated product ecosystem.
- **Cross‑functional engineering culture**: Engineers work across AI, robotics, aerospace, and defense – not siloed – enabling rapid iteration and field deployment.
- **Top talent pipeline**: Employees drawn from Lockheed Martin, Northrop Grumman, Raytheon, Amazon, Anduril, and other leading defense/tech firms.

## Strategic Focus
- **Scale AI pilots across all domains**: Extend Hivemind from aircraft to ships, satellites, and ground vehicles (“every military asset”).
- **International expansion**: Growing presence in Australia, Europe, and Middle East via mission autonomy centers and partnerships.
- **Deepen autonomy stack**: Continued investment in reinforcement learning, simulation, and computer vision to maintain leadership in contested‑environment autonomy.

## Why Work Here
- **Mission‑driven work**: Directly contribute to protecting service members and civilians with cutting‑edge AI and robotics.
- **Cross‑functional teams**: Engineers collaborate across disciplines (AI, hardware, software, systems) on real‑world defense challenges.
- **Benefits**: Excellent medical coverage, mental health EAP, paid parental leave, pet insurance, flexible work hours, gym discounts (SD) / on‑site gym (DC), free parking, competitive compensation, 401k with match, stock benefits.
- **Work policy**: Flexible work hours; some offices (e.g., San Diego HQ, Arlington, DC) have on‑site facilities. Remote/hybrid options available depending on role.
- **Growth trajectory**: Rapidly scaling (68% headcount growth) with hundreds of open roles across engineering, operations, and program management.

## Sources
1. [shield.ai/about](https://shield.ai/about/)
2. [shield.ai/careers](https://shield.ai/careers/)
3. [LinkedIn – Shield AI](https://www.linkedin.com/company/shield-ai)
4. [CBInsights – Shield AI](https://www.cbinsights.com/company/shield-ai)
5. [Lever – Shield AI Jobs](https://jobs.lever.co/shieldai)

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