---
title: 'Insurance Advisor at Next Insurance'
canonical: 'https://feeny.ai/job/insurance-advisor-next-insurance-rochester-8c4wdavbme3h'
type: 'job'
last_seen: '2026-10-23'
---

# Insurance Advisor at Next Insurance

- **Company:** Next Insurance
- **Location:** Rochester, NY
- **Compensation:** $23–$25/hr
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/nextinsurance66/jobs/8034117003

## Job description

Location: Rochester, NY (hybrid)

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow—that’s where you come in.

We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As an Insurance Advisor, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.

What You’ll Do:

- Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
- Assist customers/prospects/partner agents with questions and concerns, helping them find the right coverage for their business insurance needs
- Provide outstanding customer service and support
- Provide customers with insurance quotes for various insurance policies
- Work with our partners to solve customer concerns in a timely manner
- Drive and/or participate in ad hoc projects that help solve pressing business concerns such as:
- Help translate our internal customer account portals and Terms and Conditions
- Shadow new agents during new agent training
- Meet with Product teams to help understand customer needs

What We Need:

- 1-2 years working in customer service
- Detail orientation in everything you do: there is a lot of customer and policy information flying by you—having a keen eye here is essential
- Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
- Property & Casualty Insurance License (preferred)

Unstoppable Qualities:

- Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
- Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once
- Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
- Bilingual (Spanish)

Note on Fraudulent Recruiting

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @[nextinsurance.com](http://nextinsurance.com/). Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US hourly range for this full-time position: $23—$25 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

## About Next Insurance

## Company Overview
- **One-liner**: ERGO NEXT Insurance (formerly Next Insurance) provides fast, affordable, and tailored digital insurance coverage for small businesses across 1,300+ professions.
- **Entity Type**: Private (acquired by ERGO Group in July 2025, a subsidiary of Munich Re)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2016
- **Founders**: Guy Goldstein, Nissim Tapiro, Alon Huri

## Core Business
- **Primary industry/industries**: Insurance (small business insurance, insurtech)
- **Target customers**: B2B — small business owners, entrepreneurs, and independent professionals across 1,300+ professions; also partners (platforms integrating insurance into their offerings) and agents.
- **Mission or purpose statement**: "To help entrepreneurs thrive by making it easier for you to get the customized coverage you need at an affordable price."

## Products & Services
- **Small Business Insurance (Direct)**: A 100% online platform offering General Liability, Professional Liability, Workers’ Compensation, and Commercial Auto insurance. Customers can get a quote and bind coverage in as little as 10 minutes with instant proof of insurance and 24/7 access to manage policies.
- **Partner/API Platform**: Allows other businesses (e.g., platforms, marketplaces) to integrate business insurance into their own offerings to generate new revenue and serve their customers.
- **Agent Channel**: A dedicated program for insurance agents to sell ERGO NEXT products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (acquired by ERGO Group in July 2025; ERGO Group is a subsidiary of Munich Re, which has a market cap of approximately $60B+).
- **Key Metric**: Serves over 750,000 small businesses across the U.S. (as of 2025). Parent company ERGO Group has €24B in premium income and 37,000 employees globally.
- **Notable Investors/Partners**: Backed by ERGO Group and Munich Re (AM Best Financial Strength Rating: A+). Previous investors include Guy Goldstein, Nissim Tapiro, and Alon Huri (founders).
- **Growth Signals**: Acquired by ERGO Group in July 2025, signaling a major expansion phase. Serves 750,000+ small businesses. Parent company serves 31 million customers worldwide.

## Competitive Advantages
- **Speed & Simplicity**: 100% online quote and bind process in as little as 10 minutes, with instant proof of insurance — a stark contrast to the slow, confusing traditional insurance process.
- **Scale & Backing**: Backed by the global strength of ERGO Group and Munich Re (AM Best A+ rating), providing financial stability and resources that most insurtech startups lack.
- **Broad Coverage**: Offers coverage for 1,300+ professions, making it a one-stop shop for a huge variety of small businesses.
- **Data-Driven Underwriting**: Uses data science and technology to tailor coverage and pricing for individual business risks.

## Strategic Focus
- **Post-Acquisition Integration & Growth**: Following the July 2025 acquisition by ERGO Group, the company is focused on expanding its reach and building even stronger support for small businesses globally, leveraging the resources of Munich Re.
- **Product Expansion**: Continuing to simplify and expand its insurance product offerings for the underserved small business market.
- **Platform & Partnership Growth**: Deepening its API and partner integrations to embed insurance into more business platforms.
- **Talent Acquisition**: Actively hiring across engineering, product, claims, and compliance roles to scale the business.

## Why Work Here
- **Culture & Values**: The company emphasizes four core values: "Be Unstoppable" (ambitious goals, learning from mistakes), "Phenomenal Service" (world-class customer focus), "Play as a Team" (collaboration, accountability, open information sharing), and "Dare to Simplify" (elegant solutions, iterative improvement).
- **Work Environment**: Hybrid/remote-friendly with offices in Palo Alto, CA and Waltham, MA. The culture guide emphasizes human connection, whether working from home or the office. The company describes itself as an "A-Team" that works hard but values work-life balance.
- **Benefits**: Comprehensive health plans, 401k retirement savings plan, generous parental and family leave, paid time off, and continuous learning and development opportunities.
- **Engineering Culture**: Roles include Backend Engineer (DevEx), AI Engineer, and other technical positions. The company is reimagining an antiquated industry with technology and data science.
- **Company Size**: 501 to 1,000 employees (LinkedIn estimate).
- **CEO Approval Rating**: 10% on Indeed (note: this is a very low score, which may indicate internal challenges or dissatisfaction).

## Sources
1. [nextinsurance.com](https://www.nextinsurance.com/about-us/)
2. [nextinsurance.com](https://www.nextinsurance.com/careers/)
3. [nextinsurance.com](https://www.nextinsurance.com/)
4. [linkedin.com](https://www.linkedin.com/company/nextinsurance)
5. [indeed.com](https://www.indeed.com/cmp/Next-Insurance)

## Other roles at Next Insurance

- [Office Manager](https://feeny.ai/job/office-manager-next-insurance-palo-alto-m11xmthqdw23) — Palo Alto, CA
- [Insurance Advisor Lead](https://feeny.ai/job/insurance-advisor-lead-next-insurance-rochester-e345yjm3rbt1) — Rochester, NY
- [Claims Trainer](https://feeny.ai/job/claims-trainer-next-insurance-remote-mgtv8q2f2k69)
- [Retention Account Manager](https://feeny.ai/job/retention-account-manager-next-insurance-rochester-jyq337psgwb0) — Rochester, NY
- [Strategic Finance Manger, AI & Forecasting](https://feeny.ai/job/strategic-finance-manger-ai-forecasting-next-insurance-palo-alto-248kpr05fkza) — Palo Alto, CA
- [Claims Specialist](https://feeny.ai/job/claims-specialist-next-insurance-remote-rnwxjft2g9wt)
- [AI Engineer](https://feeny.ai/job/ai-engineer-next-insurance-kfar-saba-9ab5dnqq757d) — Kfar Saba, Israel
- [Product Manager](https://feeny.ai/job/product-manager-next-insurance-boston-9e3dq357jy7n) — Boston, MA / Palo Alto, CA
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- [Express Claims Advocate](https://feeny.ai/job/express-claims-advocate-next-insurance-remote-gt7e2tk3szrk)