--- title: 'Insurance Operations Leader at Acentria Insurance' canonical: 'https://feeny.ai/job/insurance-operations-leader-acentria-insurance-orlando-florida-ascbh17ksr9e' type: 'job' last_seen: '2026-09-11' --- # Insurance Operations Leader at Acentria Insurance - **Company:** Acentria Insurance - **Location:** Orlando Florida, United States - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/acentria/jobs/5171281007 ## Job description [Foundation Risk Partners](https://foundationrp.com/), one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Leader to their Acentria team. Job Summary: The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction. The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding. Essential Functions: - Operational Leadership: Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations. - Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations. - Team Management: Manage and develop a high-performing team, including training, performance management, and career development. - Cross-Functional Collaboration: Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment. - Technology & Automation: Leverage technology and automation tools to streamline workflows and reduce manual tasks. - Compliance & Risk Management: Ensure adherence to regulatory requirements, internal controls, and company policies. - Reporting & Analytics: Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement. - Customer Experience: Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders. Competencies & Qualifications: - 7+ years of experience in insurance operations - Proven leadership experience managing teams and driving operational excellence - Strong knowledge of insurance products, systems, and regulatory environment - Excellent communication, analytical, and problem-solving skills - Change management and process improvement expertise Education & Experience: - Bachelor’s degree in Business, Insurance, or related field preferred - Experience with insurance platforms (e.g. Applied Epic) Disclaimer: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. Equal Employment Opportunity (EEO): FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law. Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays! ## About Acentria Insurance ## Company Overview - **One-liner**: Acentria Insurance is a full-service independent insurance agency providing personal, business, health, and life insurance solutions across the United States, with a strong presence in the Southeast. - **Entity Type**: Private (part of Foundation Risk Partners; no public funding rounds disclosed) - **Headquarters**: Destin, Florida, United States - **Founded**: 2010 - **Founders**: Not publicly available ## Core Business - Primary industry: Insurance (property & casualty, health, life) - Target customers: B2C (individuals and families) and B2B (businesses, public entities, commercial clients) - Mission statement: “To be the premier insurance agency committed to excellence, innovation and growth” [acentria.com](https://acentria.com/) ## Products & Services - **Personal Insurance**: Auto, home, renters, umbrella, and other personal lines policies. - **Business Insurance**: Commercial property, liability, workers’ compensation, and specialized industry coverage. - **Health & Life Insurance**: Employee benefits, health plans, life insurance, and risk management services. - **Risk Management & Advisory**: Custom risk assessments and tailored coverage plans. All offerings are delivered by an independent agency working on behalf of clients, not carriers. [acentria.com](https://acentria.com/) ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: 700+ employees and more than 127,500 clients served across 50+ locations [acentria.com/acentria-experience](https://acentria.com/acentria-experience/) - **Notable Investors / Partners**: Foundation Risk Partners (parent company); member of the Independent Insurance Agents & Brokers of America [acentria.com](https://acentria.com/) - **Growth Signals**: Rapid expansion (over 50 locations); back-to-back Elite Agencies recognition (Insurance Business America); named **Best Agency to Work For** (Insurance Journal) and **Insurance Industry Employer of Choice** for four consecutive years [acentria.com/acentria-experience](https://acentria.com/acentria-experience/) ## Competitive Advantages - **Independent agency model**: Not captive to one carrier, allowing custom policies and competitive rates. - **Award-winning culture**: Consistently recognized as a top insurance workplace, signaling high employee satisfaction. - **Community commitment**: The #AcentriaCares program has raised over $1.5 million for local nonprofits and donated 4,500+ volunteer hours annually [acentria.com](https://acentria.com/). - **Deep regional footprint**: 50+ locations in Florida and the Southeast, with licenses across the entire U.S. ## Strategic Focus - Scaling through agency partnerships and acquisitions (e.g., “perpetuation plans” for agency owners wanting to exit) [acentria.com/acentria-experience](https://acentria.com/acentria-experience/) - Continued geographic expansion in the Southeast and beyond. - Investing in talent and culture to sustain a people-first, high-growth environment. - Enhancing digital capabilities and carrier relationships to deliver even greater value to clients. ## Why Work Here - **Culture**: People-first, family-like atmosphere with core values of integrity, innovation, and mutual respect [acentria.com/acentria-experience](https://acentria.com/acentria-experience/). - **Work Environment**: In‑office (OnSite Workspace) across multiple Florida and Southeast locations. Roles are generally office-based rather than remote [builtin.com](https://builtin.com/company/acentria-insurance). - **Growth & Stability**: Fast-growing company (700+ employees) with clear advancement paths; employees are encouraged to pursue professional development. - **Perks & Recognition**: Named a top employer multiple times; strong community engagement through #AcentriaCares. ## Sources 1. [acentria.com](https://acentria.com/) – Company overview, mission, community work 2. [acentria.com/careers/](https://acentria.com/careers/) – Founded in 2010, core values, locations 3. [acentria.com/acentria-experience/](https://acentria.com/acentria-experience/) – Awards, employee count (700+), client count (127,500+), culture details 4. [job-boards.greenhouse.io/acentria](https://job-boards.greenhouse.io/acentria) – Current open roles, part of Foundation Risk Partners 5. [builtin.com](https://builtin.com/company/acentria-insurance) – Office locations, in-office policy, total employees ## Other roles at Acentria Insurance - [Commercial Lines Account Coordinator](https://feeny.ai/job/commercial-lines-account-coordinator-acentria-insurance-lakeland-florida-neh5ybr4nwqx) — Lakeland Florida, United States - [Commercial Lines Account Manager](https://feeny.ai/job/commercial-lines-account-manager-acentria-insurance-pembroke-pines-florida-rxws0q1ngav7) — Pembroke Pines Florida, United States - [Personal Lines Account Coordinator](https://feeny.ai/job/personal-lines-account-coordinator-acentria-insurance-st-augustine-florida-ysb7v43kfqnt) — St Augustine Florida, United States - [Commercial Lines Account Manager](https://feeny.ai/job/commercial-lines-account-manager-acentria-insurance-jonesville-florida-vngzw54beksh) — Jonesville Florida, United States - [Commercial Lines Account Manager](https://feeny.ai/job/commercial-lines-account-manager-acentria-insurance-lakeland-florida-skxejsaq4vf6) — Lakeland Florida, United States - [Commercial Lines Manager](https://feeny.ai/job/commercial-lines-manager-acentria-insurance-miami-florida-7pmw7g9y7717) — Miami Florida, United States - [Personal Lines Account Executive](https://feeny.ai/job/personal-lines-account-executive-acentria-insurance-lakeland-florida-rqndzq3bzpdj) — Lakeland Florida, United States - [Insurance Operations Leader](https://feeny.ai/job/insurance-operations-leader-foundation-risk-partners-orlando-florida-9b3ywnyxyaf9) — Orlando Florida, United States