--- title: 'Insurance Reimbursement Specialist at CareDx, Inc.' canonical: 'https://feeny.ai/job/insurance-reimbursement-specialist-caredx-inc-brisbane-byd2tm0v4tz9' type: 'job' last_seen: '2026-09-08' --- # Insurance Reimbursement Specialist at CareDx, Inc. - **Company:** CareDx, Inc. - **Location:** Brisbane, CA - **Compensation:** $24–$36/hr - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/caredxinc/jobs/4332374009 ## Job description CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes. At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives. The primary responsibility of the Insurance Reimbursement Specialist is to maximize reimbursement by collecting outstanding balances from insurance companies. The Specialist will maximize collections by following up on unresolved claims and appeals, and by escalating claims for reconsiderations and up to three levels of appeals. The Specialist will work closely with the CareDx Payer Dispute Resolution and Market Access teams to ensure CareDx receives coverage and appropriate reimbursement from contracted and non-contracted payers and government health plans. This role requires meticulous work and the ability to thrive in a fast-paced environment. This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. Responsibilities: 1. Claim Follow-up: - Resolve aged claims and appeals without payer responses via payer portals & outbound phone calls. - Identify claims that need a first, second, or third level appeal. - Assist teammates with projects and denial work queue management. 1. Denials and appeals: - Prioritize an assigned work queue to ensure timely work is balanced with working the most payable claims. - Identify non-payment trends and, in collaboration with Revenue Cycle leadership, escalate groups of claims to the CareDx Payer Dispute Resolution or Market Access teams. - Investigate denial and non-payment trends identified by the Revenue Cycle Analytics team. Propose solutions and collaborate cross-functionally with the Denials Management Steering Committee. - Share opportunities to improve upstream work to prevent denials. - Work with patients when their assistance is needed in the appeal process. - Work professionally with Revenue Cycle teammates to be responsive to requests that require your assistance. Qualifications: - Education: High school diploma or equivalent. - Experience: 3-5 years’ experience in medical billing; strong preference will be given to candidates with molecular laboratory billing experience. Medical billing experience may be substituted with a bachelor’s degree. - Understanding of patient protections under HIPAA and proper handling of protected health information (PHI). - Working knowledge of health insurance and terminology. - Excellent communication and people skills. - Meticulous with strong analytical and problem-solving abilities. Additional Details: Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package for US Employees includes: - Competitive base salary and incentive compensation - Health and welfare benefits, including a gym reimbursement program - 401(k) savings plan match - Employee Stock Purchase Plan - Pre-tax commuter benefits - And more! - Please refer to our page to view detailed benefits at [https://caredx.com/company/careers](https://caredx.com/company/careers/) In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow. With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together. CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our [U.S. Personnel Privacy Notice](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.caredx.com%2Fus-personnel-privacy-notice&data=05%7C02%7C%7C7909ec363e2b416b016a08de7886b61c%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C639080717137822026%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=rz649lSGHm5Ca8UOMhbSARMbRhbyMFHdOgEEBXImKs4%3D&reserved=0)https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcaredx.com%2Fus-personnel-privacy-notice%2F&data=05%7C02%7C%7C82daf31a87e44746b2ea08dceef5e348%7C9ec77d4e480144b4b8fea5749eaf06b0%7C1%7C0%7C638647987067924758%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=fvNqQdyyA0YaWb3Y4bxHjbbzsxfJ4EmKAEMFQr39KnU%3D&reserved=0and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our [Privacy Policy](https://caredx.com/privacy-center/#ca-privacy) The U.S. EEO posters are available [here](http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf). Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. #LI-Remote This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. San Francisco Bay Area Roles $28—$36 USD This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states. Remote: US only roles $24—$30 USD ## About CareDx, Inc. ## Company Overview - **One-liner**: CareDx is a precision medicine company providing molecular diagnostics, workflow software, patient support, and pharmacy services for transplant patients and, following the acquisition of Naveris, for specialty oncology. - **Entity Type**: Public (NASDAQ: CDNA) - **Headquarters**: Brisbane, California, USA (with a co-headquarters in Stockholm, Sweden) - **Founded**: 2000 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Transplant diagnostics, precision medicine, molecular testing, healthcare IT, specialty oncology - **Target customers**: B2B (transplant centers, clinicians, hospitals) and B2C (transplant patients and caregivers) - **Mission**: Create life-changing solutions that enable transplant patients to thrive. - **Vision**: A world where every patient receives the transplant they need to live longer, fuller lives. ## Products & Services - **AlloSure® / AlloMap® / HeartCare® / KidneyCare® / LiverCare®**: Non-invasive molecular monitoring tests (donor-derived cell-free DNA and gene expression profiling) to detect organ rejection earlier in heart, kidney, and liver transplant recipients. (Type: Diagnostic test) - **CareDx Transplant Pharmacy**: Full-service pharmacy that fills over 150,000 prescriptions annually, providing immunosuppressant and supportive medications. (Type: Service) - **CareDx Software Suite (e.g., XynManagement, CareDx Connect)**: Workflow tools used by 70% of US transplant centers to manage patient data, lab results, and care coordination. (Type: SaaS) - **Naveris (acquired July 2026)**: Extends CareDx’s portfolio into high-growth specialty oncology, focusing on circulating tumor DNA (ctDNA) monitoring. (Type: Diagnostic test / Service) ## Market Standing - **Valuation/Market Cap**: ~$2.5 billion (as of early July 2026) [investors.caredx.com](https://investors.caredx.com/) - **Key Metric (Annual Revenue)**: $379.8 million (most recent fiscal year) [linkedin.com](https://www.linkedin.com/company/care-dx-inc) - **Notable Investors/Partners**: Bristol‑Myers Squibb (Series G lead), Sprout Group (Series D lead); partnerships with over 180 commercial employees supporting transplant centers. - **Growth Signals**: Completed acquisition of Naveris (July 2026) to enter oncology – a high‑growth adjacent market. Completed sale of its Lab Products business to Eurobio Scientific (June 2026) to sharpen focus on diagnostics and digital health. Over 30 abstracts and 9 oral presentations at the 2026 American Transplant Congress. Performed its one‑millionth rejection‑monitoring test. ## Competitive Advantages - **Market leadership** in transplant diagnostics, serving the vast majority of US transplant centers. - **Integrated end‑to‑end platform** – from molecular tests and pharmacy to software and patient support – that creates stickiness and deep integration into clinical workflows. - **Large, real‑world evidence database** from millions of test results, enabling continuous improvement of algorithms and clinical evidence. - **High barriers to entry**: regulatory clearance (CMS coverage, FDA clearance for certain tests) and long‑standing relationships with transplant centers. ## Strategic Focus - **Expansion beyond transplant** into specialty oncology via the Naveris acquisition, leveraging existing commercial and diagnostic infrastructure. - **Deepening digital health and software capabilities** to further integrate with hospital systems and improve patient outcomes. - **Maximizing value of the transplant franchise** through innovation in molecular monitoring (e.g., new indications, multi‑organ panels) and pharmacy adherence programs. ## Why Work Here - **Mission‑driven culture**: Employees directly contribute to helping transplant patients live longer, fuller lives. - **Values**: Respect One Another, Decide with Data, Take Accountability, Evangelize Your Work – emphasizing transparency, data‑driven decisions, and ownership. - **Benefits**: Competitive medical/dental/vision plans, 401(k) with employer match, Employee Stock Purchase Plan (ESPP), Health Savings Account (HSA), flexible spending accounts, paid time off, living‑donor recovery policy, on‑site gym (Brisbane office). - **Work environment**: Collaborative, purpose‑driven, with opportunities for growth across diagnostics, biotech, and digital health. Remote/hybrid policy not publicly specified; likely varies by role. ## Sources 1. [caredx.com](https://caredx.com/) – Company overview and product information 2. [caredx.com/company](https://caredx.com/company/) – Mission, leadership, employee count, values 3. [caredx.com/careers](https://www.caredx.com/careers) – Benefits and culture details 4. [investors.caredx.com](https://investors.caredx.com/) – Market cap, recent acquisitions, SEC filings 5. [linkedin.com](https://www.linkedin.com/company/care-dx-inc) – Revenue, employee count, funding history, stock details ## Other roles at CareDx, Inc. - [Data & AI Engineer II](https://feeny.ai/job/data-ai-engineer-ii-caredx-inc-brisbane-skf0b9fkwj3y) — Brisbane, CA - [Clinical Lab Aide II](https://feeny.ai/job/clinical-lab-aide-ii-caredx-inc-brisbane-j473ce82gf5s) — Brisbane, CA - [Research Associate – Molecular Assay Development (Digital PCR)](https://feeny.ai/job/research-associate-molecular-assay-development-digital-pcr-caredx-inc-waltham-v0ewmcc1n2b6) — Waltham, MA - [Patient Navigation Specialist](https://feeny.ai/job/patient-navigation-specialist-caredx-inc-united-states-9q5xq86hc1zd) — United States - [Senior Biostatistician](https://feeny.ai/job/senior-biostatistician-caredx-inc-brisbane-1nrnj2fxfadj) — Brisbane, CA - [Vice President of Specialty Oncology, Franchise Leader](https://feeny.ai/job/vice-president-of-specialty-oncology-franchise-leader-caredx-inc-brisbane-wtzyppeq47zt) — Brisbane, CA - [Sr. Manager, Accounts Payable](https://feeny.ai/job/sr-manager-accounts-payable-caredx-inc-illinois-2nysesx99qv2) — Illinois, United States / Wisconsin, United States - [Medical Laboratory Technologist I - 2nd Shift](https://feeny.ai/job/medical-laboratory-technologist-i-2nd-shift-caredx-inc-waltham-vdjj2w3f1m0v) — Waltham, MA - [Lung Transplant Account Manager](https://feeny.ai/job/lung-transplant-account-manager-caredx-inc-remote-pg767rcpfj61) - [Director, Research & Development](https://feeny.ai/job/director-research-development-caredx-inc-waltham-gd0br1nc32zw) — Waltham, MA