---
title: 'Intake Specialist - Backoffice at Cohere Health'
canonical: 'https://feeny.ai/job/intake-specialist-backoffice-cohere-health-hyderabad-nx3tq54bwdh8'
type: 'job'
last_seen: '2026-09-09'
---

# Intake Specialist - Backoffice at Cohere Health

- **Company:** Cohere Health
- **Location:** Hyderabad, India
- **Posted:** 2026-07-23
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/coherehealth/jobs/7804756003

## Job description

Opportunity Overview:

The Intake Specialist role is a key position supporting US healthcare operations by ensuring accurate and timely processing of patient and provider requests. In this role, you will support healthcare providers, internal clinical teams, and operations teams by collecting, reviewing, and processing information required for healthcare services and prior authorization workflows.

As an Intake Specialist, you will manage healthcare requests received through multiple channels including  email, fax, and online platforms. You will be responsible for gathering required documentation, validating information, updating systems accurately, and ensuring requests are processed within defined turnaround times.

This role requires strong communication skills, attention to detail, problem-solving ability, and the ability to work effectively in a fast-paced healthcare operations environment.

## Key Responsibilities

Back Office Intake (Fax / Email / Documentation Processing)

- Process incoming healthcare requests received from US providers through fax, email, and electronic systems.
- Review medical documentation for completeness and accuracy.
- Validate required information needed for prior authorization and clinical review.
- Enter and update patient, provider, and request details accurately in healthcare systems.
- Identify missing information and coordinate with appropriate teams/providers for resolution.
- Maintain high standards of accuracy, quality, and productivity.
- Follow HIPAA guidelines and maintain confidentiality of patient information.
- Meet turnaround time, quality, and productivity targets.
- Support process improvements and operational initiatives.
- Collaborate with clinical and operations teams to ensure smooth workflow execution.

ISMS roles and responsibilities

- Fair understanding of Information Security practices.
- Align to the organization policies and procedures.
- Ensure to get updated with ISMS roles as assigned by the department/process heads.I

Required Qualifications

- 3 - 5  years customer service experience
- Experience in US healthcare operations, medical billing, claims, or prior authorization.
- Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.
- Knowledge of HIPAA regulations and patient privacy practices.
- Bachelor’s degree or equivalent experience preferred.
- Excellent verbal and written English communication skills.
- Strong attention to detail and ability to process healthcare information accurately.
- Ability to analyze information and identify missing or incorrect data.
- Comfortable working with multiple applications and healthcare systems.
- Strong computer skills including Microsoft Office and Google Workspace.
- Ability to work in a fast-paced, target-driven environment.
- Strong problem-solving and decision-making skills.
- Ability to work independently and collaborate with remote teams.
- Willingness to learn US healthcare processes and terminology.
- Experience handling provider/customer calls.
- Experience with healthcare documentation review.

## Skills Required

- Strong written and verbal communication.
- Customer service orientation.
- Good analytical and documentation skills.
- Ability to manage multiple tasks with accuracy.
- Ability to handle sensitive healthcare information professionally.
- Adaptability and willingness to learn new processes.

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

- Connect with Talent Acquisition
- Meet with the Hiring Manager
- Behavioral Interview(s)
- Case Study
- Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining, clinical and coding validation, authorization and claims reconciliation, and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights, our transparent, AI-powered solutions help health plans proactively improve payment accuracy, reduce waste and vendor dependency, strengthen provider relationships, and build smarter, more efficient payment integrity programs.

Cohere Health’s innovations continue to receive industry-wide recognition. We’ve been recognized on TIME’s World Top HealthTech Companies 2025 list, the 2025 Inc. 5000 list, in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

## About Cohere Health

## Company Overview
- **One-liner**: Cohere Health provides an AI-powered clinical intelligence platform that automates prior authorization, payment integrity, and care management for health plans.
- **Entity Type**: Private (venture-backed, funding details not publicly available)
- **Headquarters**: Boston, Massachusetts, USA (with a second office in Hyderabad, India)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Healthcare technology (health plan operations, utilization management, payment integrity)
- **Target Customers**: B2B – health plans (insurers), providers, and physician groups
- **Mission**: Simplify healthcare by enabling patients, physicians, and health plans to efficiently collaborate on getting the right care at the right time, place, and value.

## Products & Services
- **[Cohere Unify™ Platform](https://www.coherehealth.com/)**: A unified clinical intelligence platform that connects utilization management, payment integrity, appeals, care management, quality, and claims operations. It uses domain-specific AI to digitize care requests, automate prior authorization (85% real-time approvals), shift payment integrity upstream, and improve decision accuracy. Type: SaaS/Platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding not publicly available; operational metrics include 94% provider satisfaction, 70% faster patient access to care, 63% lower denial rates, and 18x ROI for prior authorization.
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - Named a 2025 Built Best Place to Work and one of "150 Top Places to Work in Healthcare."
  - Employees span 47 U.S. states and India, fluent in over a dozen languages.
  - Claims auditor and data science teams actively hiring across multiple roles (67 open positions as of search date).

## Competitive Advantages
- **Domain-specific AI** trained on proprietary clinical context, enabling high real-time approval rates (85%) and low provider abrasion.
- **Connected intelligence** across multiple health plan workflows (UM, payment integrity, appeals, quality, claims) from a single platform, reducing silos.
- **Human-in-the-loop** design ensures clinical oversight for the remaining 15% of prior authorization submissions.
- Proven ROI: 5x ROI for utilization management, 8–9x for payment integrity, and 18x for prior authorization.

## Strategic Focus
- Expand platform capabilities to further automate and streamline health plan operations, with emphasis on medex risk management and upstream payment integrity.
- Maintain remote-first US culture while expanding India-based engineering and operations teams.
- Continue investing in AI and machine learning to improve decision accuracy and audit efficiency.

## Why Work Here
- **Remote/Hybrid Policy**: US team is 100% remote with a physical office in Boston available for voluntary use; India team works in-office in Hyderabad.
- **Benefits**: Medical, dental, vision, life & disability insurance, 401(k) with employer match, up to 23 days PTO + holidays, up to 14 weeks paid parental leave, pet insurance, and employee assistance program.
- **Culture**: Values-driven (humility, rethink status quo, purpose drives performance, connect collaborate cohere). Emphasis on mission-driven work that directly impacts patient care.
- **Career Development**: Manager/leadership training, bi-annual promotion cycles, internal mobility, and learning opportunities.
- **Recognition**: Awarded "Best Places to Work" and "Top Places to Work in Healthcare" in 2025.

## Sources
1. [Cohere Health Careers](https://www.coherehealth.com/careers)
2. [Cohere Health Homepage](https://www.coherehealth.com/)
3. [Our Story – Cohere Health](https://www.coherehealth.com/our-story)
4. [Cohere Health LinkedIn](https://www.linkedin.com/company/coherehealth)
5. [Jobs at Cohere Health – Greenhouse](http://job-boards.greenhouse.io/coherehealth)

## Other roles at Cohere Health

- [Lead Technical Program Manager](https://feeny.ai/job/lead-technical-program-manager-cohere-health-hyderabad-mky1emnaecz6) — Hyderabad, India
- [Provider Success Manager](https://feeny.ai/job/provider-success-manager-cohere-health-united-states-0a5zhx58men4) — United States
- [Clinical Integrity Manager](https://feeny.ai/job/clinical-integrity-manager-cohere-health-united-states-ydtxfqhreevk) — United States
- [Intake Quality Assurance Specialist](https://feeny.ai/job/intake-quality-assurance-specialist-cohere-health-hyderabad-7aev9ry6amt3) — Hyderabad, India
- [Lead Healthcare Analyst](https://feeny.ai/job/lead-healthcare-analyst-cohere-health-united-states-tyt7se9f4rhy) — United States
- [People Business Partner, India](https://feeny.ai/job/people-business-partner-india-cohere-health-hyderabad-jw807aqjm584) — Hyderabad, India
- [Healthcare Analytics](https://feeny.ai/job/healthcare-analytics-cohere-health-hyderabad-xz4qzhtqqscx) — Hyderabad, India
- [Clinical Training & Quality Specialist](https://feeny.ai/job/clinical-training-quality-specialist-cohere-health-united-states-js9y74k4jswa) — United States
- [Software Engineer](https://feeny.ai/job/software-engineer-cohere-health-hyderabad-kcchyzg5fs8w) — Hyderabad, India
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-cohere-health-hyderabad-hsd1m0x7vtva) — Hyderabad, India