--- title: 'Integration Specialist at Epic Kids Inc.' canonical: 'https://feeny.ai/job/integration-specialist-epic-kids-inc-united-states-5z7cj5vd5418' type: 'job' last_seen: '2026-11-04' --- # Integration Specialist at Epic Kids Inc. - **Company:** Epic Kids Inc. - **Location:** United States - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/epickids/jobs/8045115003 ## Job description ## About Epic Epic is a digital reading platform for kids, giving children instant access to thousands of high-quality books, audiobooks, and learning videos. Teachers and librarians across the country use Epic School Plus to build reading habits in their classrooms. Our mission is to spark curiosity and a lifelong love of reading in every child. Position Overview The Integration Specialist is responsible for the successful implementation, configuration, monitoring, troubleshooting, and ongoing maintenance of Epic School Plus integrations with third-party platforms, including Clever, ClassLink, and SchoolDay. The Integration Specialist works directly with school and district technology administrators and collaborates with Partner Success, Customer Experience, Product, Engineering, Sales, and external integration partners to resolve technical issues and improve the overall customer experience. The ideal candidate combines technical troubleshooting skills with strong communication, organization, and customer service abilities. They can investigate complex data and access issues, explain technical concepts clearly to non-technical audiences, and take ownership of issues through resolution. ## What you'll do - Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school and district customers. - Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync. - Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors. - Monitor integration health across accounts and proactively fix sync failures before they affect classrooms. - Manage the Epic apps in the Clever and ClassLink partner portals, including app settings, data-sharing scopes, and district requests. - Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features. - Coach Customer Success, Support, and Sales on how integrations work and how to set expectations with customers. - Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers. - Track integration metrics (time to launch, sync error rates, ticket volume) and recommend process improvements. - Support back-to-school peaks, when rostering volume is highest. ## What you bring - 2+ years in a technical support, implementation, or integration role, ideally in K–12 edtech. - Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both). - Solid understanding of K–12 rostering data: students, teachers, sections, schools, and how a student information system (SIS) feeds them. - Working knowledge of SSO concepts (OAuth, SAML) and identity providers like Google Workspace and Microsoft Entra ID. - Comfort working with CSVs, spreadsheets, and API responses to diagnose data issues. - Clear, patient communication with both non-technical teachers and district IT staff. - Strong organization: you can run many district setups in parallel and keep each one moving. - Familiarity with student data privacy requirements (FERPA, COPPA, state privacy agreements). ## Nice to have - Clever or ClassLink certification, or prior work at either company or a district using them. - Experience with other rostering standards and tools: OneRoster, Google Classroom, Microsoft Teams for Education, or SIS platforms like PowerSchool and Infinite Campus. - Basic SQL or scripting (Python, JavaScript) for data checks. - Experience with Zendesk, Salesforce, Jira, or similar tools. - Background as a teacher, school technology coordinator, or district IT admin. Compensation: $35–$40 per hour, up to 30 hours per week. ## About Epic Kids Inc. ## Company Overview - **One-liner**: Epic is the leading digital reading platform for kids aged 12 and under, offering a safe, ad-free library of over 40,000 books, audiobooks, and videos. - **Entity Type**: Private (subsidiary of TAL Education Group; previously acquired by BYJU’S in 2021) - **Headquarters**: San Jose, California, USA - **Founded**: 2014 - **Founders**: Suren Markosian, Kevin Donahue ## Core Business - Primary industry: E‑learning / Children’s Digital Publishing - Target customers: B2C (parents and families) and B2B (K–12 educators and schools) - Mission: “Unlock the potential of every child by making reading something kids want to do — fun, safe, and accessible for all.” ## Products & Services - **Epic! App (iOS, Android, Web)**: A subscription‑based digital library featuring 40,000+ books, audiobooks, and learning videos from 250+ publishers including HarperCollins, Macmillan, National Geographic Kids, and Sesame Street. Offers personalized recommendations, reading rewards, and educator dashboards. - **Epic School**: Free version for teachers, used in over 2 million classrooms. Includes tools for assigning books, tracking reading progress, and differentiating instruction. - **Epic Originals**: Proprietary content created by the Epic team; Epic Originals have been read over 400 million times. ## Market Standing - **Valuation / Market Cap**: Not disclosed (acquired by BYJU’S in 2021 for ~$500 M; now part of TAL Education Group since 2025) - **Key Metric**: Annual revenue of $32 M (latest available); total funding of $51.45 M (Seed through Series D) - **Notable Investors / Partners**: Reach Capital (led Series C), with participation from 10+ investors including top children’s publishing executives. Key publisher partners: HarperCollins, Macmillan, Sesame Street, Smithsonian. - **Growth Signals**: Reached 50+ million children worldwide; 49.6% headcount growth year-over-year (68 employees); over 1 billion books read annually on the platform; 90% of educators would recommend Epic to colleagues. ## Competitive Advantages - **Unmatched safety & trust**: Ad‑free, COPPA‑compliant, and curated by literacy experts — a key differentiator for both parents and schools. - **Exclusive content & partnerships**: Deep relationships with 250+ publishers and a growing library of Epic Originals that can’t be found elsewhere. - **Educator‑first model**: Epic School is free for teachers, driving adoption in classrooms and creating a natural B2C funnel through family sharing. - **Scale**: Used in over 2 M classrooms, giving Epic a massive distribution advantage in the K‑12 edtech space. ## Strategic Focus - Expanding the Epic Originals pipeline and deepening publisher relationships to keep content fresh and exclusive. - Growing international reach and supporting multilingual literacy (currently operates in 6 countries). - Leveraging the resources of TAL Education Group to accelerate product development and enter new markets, especially in Asia. - Enhancing AI‑powered recommendations and reading‑level tracking to improve personalized learning outcomes. ## Why Work Here - **Mission‑driven culture**: Employees are united by a belief that reading unlocks every child’s potential. The company reports 95% of parents say Epic improved their child’s reading skills. - **Work environment**: Remote‑first with co‑working hubs in San Jose, Redwood City, and Chino, CA. Many roles are listed as “Remote” or “Hybrid,” offering flexibility. - **Growth trajectory**: Rapid headcount expansion (+49.6% YoY) and backing from a global education leader (TAL) signal strong investment in talent. - **Engineering culture**: Teams work on full‑stack, infrastructure, and content tools to support a platform serving millions of daily users. Stack includes cloud‑native technologies (Kubernetes, AWS). - **Employee ratings**: 3.6/5 on LinkedIn (54 reviews) with work‑life balance scored at 4.0 and culture at 4.0. Notable perks include a focus on impact rather than bureaucracy. ## Sources 1. [Epic Careers Page](https://www.getepic.com/careers) 2. [Epic About Us](https://www.getepic.com/about) 3. [Built In Company Profile: Epic for Kids](https://builtin.com/company/epic-kids) 4. 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