---
title: 'Integrations Engineer at Pave Bank'
canonical: 'https://feeny.ai/job/integrations-engineer-pave-bank-singapore-73r6admqfe3w'
type: 'job'
last_seen: '2026-09-09'
---

# Integrations Engineer at Pave Bank

- **Company:** Pave Bank
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/pavebank/5b486cdd-2a81-42b6-8cf3-ee2ba4b98965

## Job description

## WHY WE NEED THIS ROLE

Every client integrating with Pave Bank generates the same questions. Today, every one of those questions is answered by a human, and as integrations accelerate, that model doesn't scale: the support load grows linearly with clients unless we deliberately engineer it away.

This role exists to break that curve. We want a hands-on builder whose sole focus is solving customer problems, someone with the mandate to go around teams, sit with Customer Success, Compliance, Backend, and Frontend, figure out where customers actually get stuck, and then fix it at the source. That means handling technical queries directly, then systematically retiring them through better docs, better UI/UX, better back-office tooling, and AI agents that resolve issues before a human is ever needed. Every query this role eliminates is capacity we never have to hire for.

## ABOUT THE ROLE

Our clients connect to Pave Bank through our APIs and portal, and something will always trip them up, an auth flow, a sandbox quirk, a compliance requirement they didn't see coming. As our Customer Experience Engineer, you'll be the person they reach when it does. But answering the question is only half your job. The other half is making sure nobody ever has to ask it again.

You'll own the technical customer experience end to end: running integrations from kickoff to go-live, debugging issues alongside client engineers, and then turning every recurring pain point into a permanent fix. Whether that's a sharper guide, a UI improvement, an automated diagnostic in our back-office, or an AI agent that resolves the issue on its own.

This is a builder's role with a single mandate: solve customer problems, wherever they live. You won't sit in one lane, you'll move between Customer Success, Compliance, Backend, and Frontend, understand how each team touches the customer, and build whatever closes the gap: back-office tooling, agentic workflows, scripts, frontend contributions, or process changes. Everything in service of one goal: customers who can self-serve, and a support function that scales without headcount.

## WHAT YOU'LL DO

Own the technical customer relationship

- Run client integrations end to end: kickoff calls with customer engineering teams, integration planning, sandbox testing, go-live, and post-launch support.
- Act as the primary technical point of contact during integration, responsive, calm, and clear, especially when things break.
- Reproduce and debug integration issues using API calls, logs, and request/response inspection; resolve them directly or escalate to engineering with a clear write-up.
- Guide client developers through authentication flows, sandbox simulation features, and the compliance requirements attached to specific feature sets.

Engineer away recurring problems

- Maintain a living map of why customers contact us: categorize every query, track frequency, and identify what can be automated, documented, or fixed in product.
- Build AI-powered support infrastructure: LLM-based chatbots and agents grounded in our docs and runbooks that triage, diagnose, and resolve common queries without human involvement.
- Turn tribal-knowledge runbooks into agentic workflows. Automated flows that inspect a customer's account state, logs, and recent API activity to diagnose issues in seconds instead of a back-and-forth thread.
- Ship docs and self-serve content that actually works: integration guides, FAQs, and a standardized compliance-requirements pack customers can digest without a call.
- Drive UI/UX fixes that kill support tickets at the source, better error messages, clearer sandbox states, self-diagnostic surfaces. Building directly where possible and speccing for the Frontend/app team where not.

Build the internal tooling that multiplies the team

- Extend our back-office portal (frontend-heavy work) so common customer issues are surfaced and detected automatically, before the customer even reports them.
- Instrument the customer journey: where integrations stall, which errors precede tickets, which docs pages fail, and use that data to decide what to build next.
- Work with Customer Success, Compliance, and Backend to understand internal processes and remove friction in how customer issues flow through the company.
- Translate validated customer pain points into actionable, evidenced input for Product and Engineering, routing custom-build requests to the Backend team.

## WHAT WE'RE LOOKING FOR

- Genuinely dual-track: comfortable running a kickoff call with a client's engineering team, and equally comfortable reading logs, making API calls, and shipping code the same afternoon.
- Systems thinker: able to build a deep understanding of how our entire platform works, API, sandbox, back-office, compliance touchpoints, because that's the prerequisite for handling any customer query credibly.
- Builder's instinct: sees a question asked twice and immediately thinks "how do I make this never happen again?" then executes the fix, whether it's docs, frontend, a script, or an agent.
- Hands-on with AI tooling: experience (or strong eagerness) building with LLMs, prompt design, RAG over documentation, agentic workflows, or AI-assisted support tooling. You don't need to be an ML researcher; you need to be someone who ships useful things with these tools.
- Structured debugger and communicator: isolates the issue, tests a hypothesis, documents what was found — and stays patient and composed with clients when things break.
- Self-directed operator: runs several client integrations in parallel without dropping threads, and turns messy observations into prioritized proposals. There's no playbook for this role yet; writing it is the job.

## NICE TO HAVE

- Exposure to fintech, banking, payments, or digital assets.
- Frontend experience (React or similar), much of our internal tooling work is portal-based.
- Experience building or operating LLM-powered support systems: chatbots, agent frameworks, RAG pipelines, or workflow automation.
- Familiarity with Postman, REST APIs, webhooks, and log platforms.

## WHY JOIN US

- We recently raised $39 million in our Series A (led by Accel), positioning the company for major growth and giving you a rare chance to join while things are still moving fast.
- Some of the biggest platforms in crypto and traditional finance are integrating with our APIs, and you’ll be the person guiding them through it.
- We’re building a fully-licensed programmable bank, rearchitecting how money moves between businesses, across borders, and between traditional and digital finance.
- We ship fast, think deeply, and expect everyone to have high ownership. The integrations you run go live with real clients, real money, real stakes.
- You’ll work alongside people who came from Monzo, Atom Bank, Blockdaemon, GXS, and Grab.

## About Pave Bank

## Company Overview
- **One-liner**: Pave Bank is building the world’s first programmable bank, giving businesses seamless access to multi-asset, regulated financial products via a single platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: Singapore (with offices in Tbilisi, London, Abu Dhabi, and more)
- **Founded**: 2023
- **Founders**: Dmitry Bocharov (Co-Founder); additional founders not publicly named.

## Core Business
- **Primary Industry**: Financial Services – Programmable Banking / Digital Banking
- **Target Customers**: B2B – enterprises, SMBs, and fintechs that need multi-currency, multi-asset banking and treasury management.
- **Mission / Purpose**: To give every business access to multi-asset, regulated, financial products – combining the speed of a technology company with the safety of a fully regulated bank.

## Products & Services
- **Programmable Banking Platform**: A unified platform that lets businesses manage operational accounts, treasury, and multi-asset conversions via APIs or a dashboard – enabling automation, real-time payments, and custom financial workflows.
- **Operational Accounts**: Multi-currency business accounts with 24/7 global access.
- **Treasury Management**: Tools for cash management, FX, and asset conversion across traditional and digital assets.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding – **$44.2M** across two rounds (Seed: $5.2M, Dec 2023; Series A: $39M, Nov 2025).
- **Notable Investors / Partners**: Accel (lead Series A), 468 Capital (lead Seed), Quona Capital, Helios Digital Ventures, Kazea Capital, Yolo Investments, and Financial Technology Partners.
- **Growth Signals**:
  - Headcount grew **91.7% YoY** to 59 employees.
  - Operates in **7 countries** (Georgia, Singapore, USA, Hong Kong, Turkey, UK, UAE).
  - Currently has **21 open positions** across client success, commercial operations, institutional sales, and engineering.
  - Website traffic increased **+149.9% yearly**.

## Competitive Advantages
- **Regulated Bank + Tech‑First DNA**: Fully licensed as a bank in Georgia while operating with a modern engineering culture (Kubernetes, microservices, TypeScript, Python, etc.) – a rare combination that inspires trust and speed.
- **Multi‑Asset Platform**: Supports both fiat and digital assets natively, allowing businesses to manage conversions and treasury in one place.
- **Programmability**: APIs and automation tools enable clients to embed banking into their own workflows – reducing manual overhead and enabling real‑time financial operations.

## Strategic Focus
- **Global Expansion**: Opening offices in key financial hubs (Abu Dhabi, London) and hiring a Director of Institutional Sales indicates a push into larger enterprise and institutional clients.
- **Product Depth**: Continued investment in treasury, compliance, and programmable features to serve a wider range of asset‑heavy businesses.
- **Talent Scaling**: Aggressive hiring across commercial, operations, and technical roles signals a growth‑first phase after the Series A.

## Why Work Here
- **High‑Growth Environment**: 91.7% annual headcount growth and a fresh Series A ($39M) mean employees can shape the company’s trajectory early.
- **Global, Remote‑Friendly**: Offices in Singapore (HQ), Tbilisi, London, Abu Dhabi, and the US – with a mix of in‑office and hybrid arrangements. Many roles seem open to remote‑friendly locations.
- **Engineering‑Led Culture**: Tech stack includes Kubernetes, TypeScript, Python, microservices, and blockchain – attractive for engineers looking to build a regulated fintech from scratch.
- **Visible Impact**: With only 59 employees, new hires get ownership over critical functions (from client success to institutional sales) and can directly influence product and strategy.
- **Mission‑Driven**: The team is passionate about redefining what a bank can be – combining the reliability of regulation with the agility of a startup.

## Sources
1. [Pave Bank – About](https://pavebank.com/en/about-us)
2. [Pave Bank – Homepage](https://pavebank.com/)
3. [Pave Bank – LinkedIn Company Page](https://www.linkedin.com/company/pavebank/)
4. [Pave Bank – CB Insights Profile](https://www.cbinsights.com/company/pave-bank)
5. [Pave Bank – Careers Page (Ashby)](https://jobs.ashbyhq.com/pavebank)

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- [Junior Operations Program (Paid Rotation)](https://feeny.ai/job/junior-operations-program-paid-rotation-pave-bank-tbilisi-wz68vpvpbwjx) — Tbilisi, GA
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