---
title: 'Intermediate Help Desk Technician at PingWind'
canonical: 'https://feeny.ai/job/intermediate-help-desk-technician-pingwind-quantico-w47290aw512t'
type: 'job'
last_seen: '2026-09-07'
---

# Intermediate Help Desk Technician at PingWind

- **Company:** PingWind
- **Location:** Quantico, VA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/pingwind/0a0fdacf-8c43-4ae1-ba67-4e8d7cd129dd

## Job description

Location: Russell-Knox Building (RKB) - Quantico, VA PWS Task Area: PWS 2.15 - IT Service Management Required Clearance: Active TS/SCI Certifications: Security+ CE, Network+ CE, or ITIL 4 Foundation (minimum one required) Required Education: Associate's degree or higher in Information Technology, Cybersecurity, Computer Science, or a related discipline. Equivalent specialized experience may be accepted. Required Experience: Minimum of three (3) years of specialized experience in system administration, network administration, or service desk operations within Federal or Department of War (DoW) environments.

Position Description:

Ailani Wind Joint Venture is seeking an Intermediate Help Desk Technician to support IT Service Management and endpoint operations at the Russell-Knox Building. The technician serves as a primary point of contact for users requesting technical assistance by telephone, walk-in support, and the enterprise ticketing system. This position provides first-look diagnosis and resolution, maintains complete ticket records, coordinates escalation when necessary, and supports executive, mobile-device, and video teleconference users. The technician applies DAF and cyber enterprise procedures while delivering timely, professional customer service.

Primary Responsibilities:

Typical Responsibilities/Tasks:

- Receive, document, categorize, prioritize, and track incidents and service requests through closure in the approved ITSM platform.
- Provide phone, walk-in, and ticket-based first-level support for Government users.
- Troubleshoot DoW and DAF end-user hardware, operating systems, approved applications, peripherals, mobile devices, and connectivity issues.
- Resolve incidents within assigned authority and escalate unresolved or high-impact issues to the appropriate technical team with complete diagnostic information.
- Support account and access requests, authentication issues, and related user-access workflows in accordance with approved procedures.
- Provide responsive support to senior leaders, executive users, and video teleconference users.
- Assist with outage and major-incident response, user notifications, status updates, restoration tracking, and post-incident documentation.
- Monitor assigned queues and dashboards to ensure tickets are acknowledged, updated, and resolved within required performance standards.
- Create and maintain knowledge articles, troubleshooting procedures, recurring-issue documentation, and accurate resolution notes.
- Identify recurring problems and ticket trends and provide data to support problem management, reporting, and service improvement.
- Protect classified and sensitive information and comply with DAF cybersecurity, privacy, configuration-management, and acceptable-use requirements.

Required Qualifications

- Expert-level knowledge of DAF cyber enterprise policies and procedures and applicable USCYBERCOM and AFCYBER processes.
- Knowledge of DoW and DAF end-user configurations, approved applications, endpoint technologies, and troubleshooting methods.
- Demonstrated ability to diagnose incidents, document actions clearly, and determine when escalation is required.
- Ability to use enterprise ITSM, remote-support, monitoring, and knowledge-management tools.
- Strong customer-service, verbal-communication, written-communication, and follow-through skills.
- Ability to work effectively with users and technical teams in a classified Federal environment.

Desired Qualifications

- Experience supporting DAF or AFOSI users and mission environments.
- Experience supporting executive/VIP users, mobile devices, and VTC services.
- Working knowledge of incident, problem, change, and knowledge management based on ITIL practices.
- Additional relevant CompTIA, ITIL, HDI, Microsoft, or endpoint-support certifications.

## About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL. www.PingWind.com Our benefits include:

- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
- Company paid Life and AD&D Insurance
- 401k with competitive matching and vesting schedule
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Medical, Dependent Care and Commuter Flexible Spending Accounts
- Employee Assistance Program
- Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
- 529 College Savings Plan
- Legal Insurance
- Pet Insurance Salary Range $48K -66K The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws. Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

## About PingWind

## Company Overview
- **One-liner**: PingWind is a technology services company delivering cybersecurity, IT modernization, and supply chain solutions primarily to U.S. federal agencies.
- **Entity Type**: Private (Privately Held; certified SDVOSB – Service-Disabled Veteran-Owned Small Business)
- **Headquarters**: Annandale, Virginia, United States
- **Founded**: 2012 (per company website) or 2015 (per LinkedIn) – conflicting reports exist; the company’s official site states 2012. [pingwind.com](https://www.pingwind.com/about) | [linkedin.com](https://linkedin.com/company/pingwind-inc-)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: IT Services and IT Consulting; Cybersecurity; Supply Chain Management; Digital Transformation
- **Target customers**: U.S. federal government (Departments of Veterans Affairs, Health and Human Services, Defense, Army, Navy, Energy, Treasury, Labor, General Services Administration, etc.)
- **Mission or purpose**: “Utilize leading edge technology and best practices to help clients secure information, modernize systems, and optimize performance.” [pingwind.com](https://www.pingwind.com/about)

## Products & Services
PingWind organizes its offerings into four core capability areas, delivered as consulting and managed services:
- **Advanced Threat Intelligence**: Cybersecurity remediation, RMF & ATO expertise, Zero Trust Architecture, predictive analysis, cloud security, microelectronics engineering & security.
- **Supply Chain & Risk Management**: Supply chain planning & analytics, operational risk mitigation, category management, demand forecasting, inventory optimization, continuity of operations / resilience planning.
- **Digital Transformation & Automation**: Systems & app engineering, Agile solution development, DevSecOps, XaaS, legacy system sustainment & enhancement, process transformation.
- **AI-Driven Operations & Machine Learning**: AI & advanced analytics, data engineering & management, model development/training/evaluation, ML Ops & scalable deployment, intellectual property development, graph data science.

PingWind also maintains expertise with platforms such as Salesforce, Pega, Microsoft Dynamics, ServiceNow, MuleSoft, Microsoft Power Platform, AWS, Azure, and Elastic. [pingwind.com](https://www.pingwind.com/capabilities)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 250 employees across 37 states and OCONUS (per company website) or 148 employees (per LinkedIn) – conflicting headcount data; official site claims larger workforce.
- **Notable Investors/Partners**: Joint ventures include Ailani Wind (with Ailani Hawaiian Federal – SBA 8(a) NHO), PingWind United (with 42 United – WOSB), and Clear Vantage Point Solutions (CVPS II) (with Peraton Inc.). [pingwind.com](https://www.pingwind.com/capabilities)
- **Growth Signals**: Expansion through mentor‑protégé joint ventures to capture set‑aside contracts; active hiring across multiple roles (60+ open positions as of search date); presence in federal contracting with top agencies.

## Competitive Advantages
- **Certified SDVOSB** – qualifies for set‑aside contracts and sole‑source awards within the federal market.
- **CMMC Level 2 C3PAO Certified** – validates ability to protect Controlled Unclassified Information (CUI) per DoD requirements; also holds ISO 9001, 20000, 27001 certifications and CMMI Level 3 Development & Services.
- **Deep federal domain expertise** – founders and leadership have military, federal government, and Fortune 100 experience.
- **Mentor‑protégé joint ventures** – provide unique contracting privileges (direct awards, exemption from bid protests, no competitive thresholds) that give a strategic advantage in government bids.

## Strategic Focus
- **Current priorities**: Deepening AI/ML and automation capabilities; expanding through joint ventures to tap into 8(a) and WOSB set‑aside markets; sustaining high security certifications to maintain trust with defense and civilian agencies.
- **Growth drivers**: Increasing demand for Zero Trust, supply chain risk management, and digital transformation across the federal government; leveraging past performance to win larger contracts.

## Why Work Here
- **Culture**: Great Place to Work‑Certified™; emphasizes trust, performance, and longevity in client relationships; values include curiosity, collaboration, and continuous learning.
- **Work‑life balance**: Offers flexible work hours, remote work options, and observance of Federal holidays.
- **Professional development**: Encourages training, continued education, and certifications; a culture of learning and growth.
- **Community involvement**: Active in STEM education and supports service‑disabled Veterans (e.g., Virginia Values Veterans organization).
- **Perks**: Competitive salaries and benefits; opportunity to work on mission‑critical projects for the U.S. government.
- **Recruitment fraud warning**: PingWind posts all legitimate openings on its official careers page and LinkedIn; any other solicitations should be reported. [pingwind.com](https://www.pingwind.com/careers) | [jobs.lever.co](https://jobs.lever.co/pingwind)

## Sources
1. [pingwind.com – About](https://www.pingwind.com/about)
2. [pingwind.com – Careers](https://www.pingwind.com/careers)
3. [linkedin.com – PingWind](https://linkedin.com/company/pingwind-inc-)
4. [jobs.lever.co – PingWind](https://jobs.lever.co/pingwind)
5. [pingwind.com – Capabilities](https://www.pingwind.com/capabilities)

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