---
title: 'Intermediate Support Analyst at BEES'
canonical: 'https://feeny.ai/job/intermediate-support-analyst-bees-campinas-sao-paulo-7m78vf5zj9ee'
type: 'job'
last_seen: '2026-09-12'
---

# Intermediate Support Analyst at BEES

- **Company:** BEES
- **Location:** Campinas São Paulo, Brazil
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/bees/jobs/8690833002

## Job description

## About BEES

Join us to build the future of B2B commerce!

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!

What you will do:

- Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues.
- Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed.
- Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event.
- Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact.
- Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management).
- Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews.
- Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer.
- Mentor junior analysts on diagnosis, tooling, documentation, and best practices.
- Prepare and present operational reports and metrics to leadership where required.
- Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders.

We are looking for people with:

- University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support).
- Solid experience in production application support or technical operations for software/digital products at scale.
- Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools).
- Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB).
- Familiarity with mobile app testing on Android and iOS—using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack)—to reproduce and validate user-impacting issues.
- APIs and practical use of tools such as Postman for reproduction and troubleshooting.
- Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus.
- Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management.
- Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus.
- Familiarity with Databricks (or similar) for data analysis in support investigations is a plus.
- Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification.
- Advanced communication skills in English (written and spoken).
- Experience with Agile projects or delivery environments.

Who should apply?

- Ability to work under pressure and manage multiple priorities during incidents and peak volume.
- Strong analytical and problem-solving skills applied to business rules, data flows, and user impacting defects.
- Excellent communication and interpersonal skills with both technical and non-technical audiences.
- Ability to work in a team-oriented, collaborative environment aligned with development and product teams.
- High level of self-motivation and willingness to make a measurable difference in stability and customer experience.
- Autonomy, accountability, and a strong desire to learn continuously.

What We Offer:

- Performance-based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- Gympass partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance

*Rules applied

## About BEES

## Company Overview
- **One-liner**: BEES is a global B2B digital commerce platform that connects retailers, brand owners, and distributors through an AI-powered ecosystem spanning ordering, delivery, payments, and insights.
- **Entity Type**: Private (spin-off from AB InBev, co-created with Ambev)
- **Headquarters**: Rotkreuz, Zug, Switzerland
- **Founded**: 2020 (as a digital-first venture from AB InBev)
- **Founders**: Co-created by AB InBev and Ambev (individual founder names not publicly disclosed)

## Core Business
- **Primary industry**: B2B digital commerce platform; IT Services and IT Consulting (per LinkedIn)
- **Target customers**: Small and medium-sized retailers (B2B), brand owners (fast-moving consumer goods), distributors
- **Mission statement**: Making commerce better for retailers and sellers around the world ([bees.com/about](https://www.bees.com/about?noredirect=1))

## Products & Services
- **BEES Ordering**: AI-personalized shopping experience for retailers, with rewards and recommendations ([bees.com](https://www.bees.com/))
- **BEES Deliver**: Optimizes delivery territories, routes, and on-time execution for distributors
- **BEES.ai**: Intelligence layer that transforms data from every touchpoint into smarter selling, execution, and planning
- **BEES One**: Unified mobile app for retailers covering ordering, rewards, and remote sales support
- **BEES Care**: Customer service solution with agent guidance and fast resolution
- **Integrated Payments**: Flexible checkout options and operational efficiency tools
- **Data Connect**: Delivers datasets directly into client systems for better commercial decisions
- **Frontline Effectiveness Services**: Field performance optimization with AI-powered territory planning
- **Integrated Marketing Campaigns**: Coordinated online/offline marketing during key selling moments

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private entity)
- **Key Metrics**:
  - $15B GMV in Q1 2026 ([bees.com](https://www.bees.com/))
  - 36M orders placed in Q1 2026
  - 500+ sellers on platform
  - 200+ brand partners; $49B in annual orders through platform (2024) ([bees.com/about](https://www.bees.com/about?noredirect=1))
- **Notable Investors / Partners**: AB InBev and Ambev are the founding backers; portfolio includes 500 iconic brands (e.g., Budweiser, Stella Artois)
- **Growth Signals**:
  - Active in 28 countries as of 2024
  - Headcount: 468 employees (+2.3% YoY; +19 people); 32 active job postings (+966.7% YoY)
  - Geographical expansion into Africa, APAC; new HQ in Switzerland; offices in Hong Kong, New York, Brazil ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b))

## Competitive Advantages
- **Built on AB InBev’s expertise**: Decades of sales and distribution know-how embedded in the platform
- **Direct retail network**: Access to 6+ million small and medium retailers worldwide
- **AI-powered ecosystem**: BEES.ai connects all touchpoints (ordering, delivery, payments, service) for a single route-to-market view
- **Multi-product offering**: Tailored solutions for retailers, brand owners, and distributors within one platform

## Strategic Focus
- **Global expansion**: Continuing to enter new markets in Africa and APAC
- **AI-first transformation**: Deploying AI to personalise recommendations, optimise logistics, and improve commercial execution
- **Deepening partner ecosystem**: Onboarding more brand owners and third-party distributors to digitise route-to-market
- **Scaling payments**: Expanding integrated payment solutions to drive operational efficiency

## Why Work Here
- **Culture**: "We dream big, lead with purpose" – values include "We thrive when the customers thrive", "We put the hive first", "We deal in data not hype", "We are drawn to growth", "We buzz with passion" ([builtin.com/company/bees](https://builtin.com/company/bees))
- **Work location**: Onsite-first – physical offices in Zug (Switzerland), New York (USA), São Paulo, Campinas (Brazil), and Hong Kong (China)
- **Perks & benefits**: Health insurance, dental, family medical leave, generous parental leave, performance bonuses, employee discounts, tuition assistance, apprenticeship programs, legal assistance
- **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups
- **Engineering culture**: 137 technical staff (16% of total 468) across roles in product, analytics, engineering, and data science ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b))
- **Company rating**: 3.3/5 on LinkedIn (641 reviews) – Work-Life 3.2, Compensation 3.5, Culture 3.1, Career 3.2

## Sources
1. [bees.com – Careers](https://www.bees.com/careers)
2. [bees.com – About](https://www.bees.com/about?noredirect=1)
3. [bees.com – Home](https://www.bees.com/)
4. [linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b)
5. [builtin.com/company/bees](https://builtin.com/company/bees)

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