--- title: 'Intern, Aftersales Customer Relations & Voice of Customer at Faraday Future' canonical: 'https://feeny.ai/job/intern-aftersales-customer-relations-voice-of-customer-faraday-future-el-segundo-3bjb9ht467s2' type: 'job' last_seen: '2026-10-30' --- # Intern, Aftersales Customer Relations & Voice of Customer at Faraday Future - **Company:** Faraday Future - **Location:** El Segundo, CA - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/faradayfuture/jobs/8040377003 ## Job description The Company: Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact. Your Role: The Intern – Aftersales Customer Relations & Voice of Customer (VOC) will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. Reporting within the Aftersales department, this role assists with customer communications, case tracking within the CRM system, Voice of Customer (VOC) feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This internship offers hands-on experience in customer success, CRM administration, and service operations within an innovative AI electric vehicle and robotics company. Key Responsibilities: Customer Experience - Support customer communication throughout the service process. - Respond to customer inquiries under the guidance of the Aftersales team. - Assist with customer follow-up after repairs, deliveries, and service campaigns. - Help maintain a positive customer experience. CRM & Case Management - Create and update customer cases within the CRM system. - Maintain accurate customer records and service history. - Assist with tracking open customer cases through completion. - Monitor Service Level Agreements (SLAs) and notify the team of overdue cases. Voice of Customer (VOC) - Collect customer feedback through surveys and follow-up communications. - Assist with preparing VOC reports and trend summaries. - Help identify recurring customer concerns for management review. - Support continuous improvement initiatives based on customer feedback. Customer Communications - Assist with scheduling customer appointments. - Coordinate customer communications regarding repair status and service updates. - Support logistics for parts shipments, returns, and warranty activities. - Help prepare customer communication templates and documentation. Administrative Support - Maintain accurate service records. - Assist with document preparation and filing. - Support Aftersales projects and special assignments. - Participate in department meetings and training activities. Learning Opportunities The intern will gain experience in: - Customer Relations & VOC Reporting - CRM Administration (Zendesk, Salesforce, or equivalent) - Warranty Administration & Repair Order Workflow - Customer Case Management & Service Campaigns - Mobile Field Operations & Robotics Aftersales - Cross-functional collaboration with Engineering, Quality, Supply Chain, and Operation. Basic Qualifications: Experience: - Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0–2 years of experience). Education: - High School Graduate Technical Skills: - Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). - Familiarity with basic web applications, email handling, and computer systems (experience with CRM software like Zendesk or Salesforce is a plus). Communication & Detail Orientation: - Strong verbal and written communication abilities with a customer-first mindset. - Excellent organizational skills and high attention to detail. - Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment. - Positive attitude with a focus on problem-solving and team collaboration. Travel: - Ability to travel up to 10% as required to support customer visits, training, meetings, and company events. Preferred Qualifications: - Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools. - Interest in automotive, electric vehicles, robotics, or advanced technology. - Demonstrated experience working effectively in a team-oriented startup environment. Work Schedule - Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs. Salary Range: $18/hour ## Perks + Benefits - Healthcare + dental + vision benefits (Free for you/discounted for family) - 401(k) options - Casual dress code + relaxed work environment - Culturally diverse, progressive atmosphere - “Soul of Faraday” community outreach team Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. ## About Faraday Future ## Company Overview - **One-liner**: Faraday Future is a U.S.-based Physical AI ecosystem company that designs and develops embodied AI robots and intelligent electric vehicles. - **Entity Type**: Public (NASDAQ: FFAI) - **Headquarters**: Gardena, California, United States - **Founded**: 2014 - **Founders**: YT Jia (Jia Yueting) ## Core Business - Primary industry/industries: Motor Vehicle Manufacturing, Embodied AI (EAI) Robotics, Intelligent Mobility - Target customers: B2B (enterprise security, inspection, guided services, education/research), B2C (luxury and mass-market EV buyers) - Mission or purpose statement: Empower people everywhere to live, move, connect, and breathe freely through AI innovation and technologies. ## Products & Services - **FF 91 2.0**: An ultra-luxury intelligent electric vehicle. - **FX Series (FX Super One, FX Aegis, FX Nova, FX Master, FX Master Mini, FX Navi)**: A line of upcoming AI vehicles and mobile platforms, with the FX Super One targeting first-half launch. - **EAI Humanoid & Bionic Robots**: Embodied AI robots for real-world commercial deployment at scale. - **EAI Automotive-focused Robots**: Robots integrated with automotive platforms. - **EAI Data Factory**: A closed-loop data foundation combining field observations with synthetic data models. - **EAI Brain & Open-Source & Open Platform**: An open-source AI robot toolkit built on foundation models, agents, and skills. ## Market Standing - **Valuation/Market Cap**: Not publicly available (highly volatile stock, recent reports indicate a $4.9B total funding amount across prior rounds, but current market cap is fluctuating; check latest for current figures). - **Key Metric**: Annual Revenue of approximately **$536.0K** (based on latest data), **$4.9B in total funding** from 23 prior funding rounds. - **Notable Investors/Partners**: Not publicly specified in detail, but the company has raised significant venture and institutional capital. Former talent sources include SpaceX, Northrop Grumman, Tesla, and Karma Automotive. - **Growth Signals**: Yearly headcount growth of +3.6% (now at 292 employees), active job postings up +121.7% YoY, launched EAI robotics division with multiple product lines, and announced first-half launch of the FX Super One vehicle. ## Competitive Advantages - **Three-in-One Ecosystem**: Integrated “Device, Data, EAI Brain Open-Source and Open Platform” creates an evolutionary flywheel for continuous improvement and commercial scale. - **Cross-Industry Talent Pool**: Team includes professionals from automotive, aerospace, technology, and energy sectors—bringing deep expertise from Tesla, SpaceX, Ford, GM, and more. - **Patents**: Over 376 patents filed, indicating a strong IP moat. - **Early Mover in Physical AI**: Positioned at the intersection of luxury EVs and embodied AI robotics, a nascent but rapidly growing market. ## Strategic Focus - **Embodied AI Expansion**: Scaling the EAI robotics business (humanoid and bionic robots) for commercial deployment in security, inspection, guided services, education, and research. - **Vehicle Platform Growth**: Launching the FX series of AI vehicles to reach mass-market and commercial segments, starting with the FX Super One. - **Open Platform & Developer Ecosystem**: Building an open-source AI robot toolkit to attract third-party developers and accelerate innovation. - **Global Reach**: Expanding operations across 11 countries, including China, UAE, and the UK. ## Why Work Here - **Culture**: Described as a “culturally diverse, progressive atmosphere” with a casual dress code and relaxed work environment. The company emphasizes innovation and the opportunity to work alongside “some of the industry’s brightest minds.” - **Work Policy**: Positions are **100% onsite** (e.g., El Segundo, CA; Gardena, CA). No hybrid or remote options mentioned for technical roles. - **Notable Perks**: - Competitive salaries (e.g., Marketing Specialist: ~$76K, Project Engineer: ~$121K, Senior Technical Recruiter: $100K–$120K) - Stock options - 401(k) retirement plan - Generous healthcare, vision, and dental (free to employees, discounted for families) - Paid relocation - Free parking with carpool reimbursement - Casual dress code - Modern workspace with latest technologies - Employee referral program - Foosball, ping pong tables, frequent social events/happy hours - “Soul of Faraday” community outreach team - Engaging internship program - **Engineering Culture**: Strong focus on hands-on technical talent. Recruiting is described as a “team effort,” with an emphasis on building robust pipelines and training hiring managers. The company values scrappiness, adaptability, and a proactive mindset. - **Risk Awareness**: Employer rating on LinkedIn is **3.0/5.0** (based on 376 reviews), with culture rated 2.7 and career growth 2.9. This indicates mixed sentiment among current/former employees, often associated with startup volatility and pivots. ## Sources 1. [ff.com](https://www.ff.com/) – Company website (products, mission, press releases) 2. [LinkedIn - Faraday Future](https://www.linkedin.com/company/faradayfuture) – Company details, headcount, funding, revenue, executives, alumni 3. [Greenhouse Job Board - Senior Technical Recruiter](https://job-boards.greenhouse.io/faradayfuture/jobs/7728986003) – Job description, work policy, compensation, culture 4. [CB Insights - Faraday Future](https://www.cbinsights.com/company/faraday-future) – Headquarters, patents, industry, founding info ## Other roles at Faraday Future - [Senior Staff Product Manager](https://feeny.ai/job/senior-staff-product-manager-faraday-future-el-segundo-a3f36sap74q7) — El Segundo, CA - [Deputy Lead, Community Sales](https://feeny.ai/job/deputy-lead-community-sales-faraday-future-el-segundo-w5dxzdpattd0) — El Segundo, CA - [Manager, MCube Enablement](https://feeny.ai/job/manager-mcube-enablement-faraday-future-el-segundo-8ra2tyhk2y0d) — El Segundo, CA - [SDK Platform Engineer](https://feeny.ai/job/sdk-platform-engineer-faraday-future-el-segundo-eekt63gv4e4j) — El Segundo, CA - [Part time Regional Sales Representative, robotics sales for Education Institutes and K12](https://feeny.ai/job/part-time-regional-sales-representative-robotics-sales-for-education-institutes-8gsaf2zvc7jx) — Bay Area, CA / El Segundo, CA / New York, NY / San Jose, CA - [Product Manager, Logistics Industry](https://feeny.ai/job/product-manager-logistics-industry-faraday-future-el-segundo-1pjpca4cd3j2) — El Segundo, CA - [Corporate Legal Specialist (Paralegal)](https://feeny.ai/job/corporate-legal-specialist-paralegal-faraday-future-el-segundo-869cxswhc3bf) — El Segundo, CA - [Securities Counsel](https://feeny.ai/job/securities-counsel-faraday-future-el-segundo-17n1qjxmv9s4) — El Segundo, CA - [Transactions Counsel](https://feeny.ai/job/transactions-counsel-faraday-future-el-segundo-en65n50hh5hy) — El Segundo, CA - [Head of New York and Northeast Region, EAI robotics](https://feeny.ai/job/head-of-new-york-and-northeast-region-eai-robotics-faraday-future-new-york-1g79mz7xrv0q) — New York, NY