---
title: 'Intern, Customer Success at Symphony Communication Services'
canonical: 'https://feeny.ai/job/intern-customer-success-symphony-communication-services-london-e3my3fhtnpx9'
type: 'job'
last_seen: '2026-09-06'
---

# Intern, Customer Success at Symphony Communication Services

- **Company:** Symphony Communication Services
- **Location:** London, United Kingdom
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://symphony.com/company/apply?gh_jid=8125847

## Job description

## About us @Symphony

Reliable. Interlinked. Sophisticated.

Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.

Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.

Role description:

As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.

Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.

Key Responsibilities:

- Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
- Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.
- Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
- Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
- Contribute to the creation and updating of Customer Success materials

Compensation: £16/hour

Qualifications:

- Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
- Strong communication skills, both written and verbal.
- Empathetic and customer-oriented mindset, with a passion for helping others succeed.
- Excellent organizational skills and attention to detail.
- Proficiency in G-Suite, Microsoft Office or similar software.
- Previous customer service or related experience is a plus.
- Ability to work collaboratively in a team environment.

Benefits:

- Gain hands-on experience in customer success and relationship management.
- Learn about customer-centric strategies and effective communication techniques.
- Receive mentorship and guidance from experienced professionals.
- Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
- Networking opportunities within the company and the industry.

Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

## About Symphony Communication Services

## Company Overview
- **One-liner**: Symphony is an AI-powered communication and technology company providing a secure, compliant collaboration platform for global financial markets.
- **Entity Type**: Private (multiple funding rounds, total $511M raised)
- **Headquarters**: New York, United States
- **Founded**: 2014
- **Founders**: Founded by a consortium of Wall Street firms (individual names not publicly disclosed)

## Core Business
- **Primary Industries**: Financial Services, Enterprise Communication, Regulated Markets
- **Target Customers**: B2B – Investment banks, asset managers, hedge funds, wealth managers, and other financial institutions
- **Mission / Purpose**: “Uncompromising data security & trust” – enabling secure, compliant communication and workflow for regulated industries [symphony.com](https://symphony.com/)

## Products & Services
- **[Symphony Messaging](https://symphony.com/)**: Secure enterprise chat and omnichannel messaging (including WhatsApp, SMS, WeChat, LINE, mobile voice), with open APIs, 100+ apps, and 1,500+ bots. SaaS platform.
- **[Cloud9](https://symphony.com/)**: Cloud-native trader voice system – the modern turret phone for front-office professionals in trading and brokerage. Hardware/software (Software-Defined Voice).
- **[Symphony Directory](https://symphony.com/)**: Rich industry-specific profiles for finding and contacting counterparties securely. SaaS.
- **[Symphony Analytics](https://symphony.com/)**: Data-driven insights and market intelligence built on the communication data layer. SaaS.
- **[Compliance-as-a-Service](https://symphony.com/)**: Archiving, surveillance, and regulatory compliance solutions for electronic communications. SaaS.
- **[AI Agent Studio](https://symphony.com/)**: (Announced 2026) Platform for building and deploying secure AI agents and market intelligence bots. SaaS.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $84.0M (LinkedIn estimate) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Total Funding: $511.0M across 5 rounds (Series A through Series E) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Employees: 346 (as of early 2026, +3.7% YoY) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Clients: Over 1,000 institutions served, including the largest global asset managers and investment banks by AUM and revenue [symphony.com](https://symphony.com/)
- **Notable Investors / Partners**: [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Mitsubishi UFJ Financial Group, Standard Chartered Bank (led Series E)
  - 14 investors in Series A (including several Wall Street banks)
  - 3 investors in Series D, 14 in Series C
  - *Partners*: Microsoft Teams (direct federation), WhatsApp (direct integration), and other major chat/collaboration platforms.
- **Growth Signals**:
  - +3.7% headcount growth YoY (2025–2026)
  - 11 offices worldwide (New York, London, Singapore, Paris, Tokyo, Sophia Antipolis, Belfast, Stockholm, etc.)
  - Engineering hubs in Sophia Antipolis (France), Belfast (UK), and Stockholm (Sweden)
  - Launched AI Agent Studio at Innovate 2026 conference
  - Recent acquisitions: Cloud9 Technologies (2021), StreetLinx (2021)
  - Awards: WealthTech 100, Tech4Fin, WealthBriefing EU Awards

## Competitive Advantages
- **Purpose-built for financial services**: Deep compliance, archiving, and surveillance capabilities (no consumer-grade chat platform can match regulatory controls).
- **Secure federation**: Uniquely allows connecting Microsoft Teams, WhatsApp, and other channels into one auditable, compliant environment.
- **Cloud9 dominance**: Dominant player in cloud-native trader voice (replacing legacy turret systems) with a large, interconnected user community.
- **Open platform**: Extensive API, bot, and app ecosystem (100+ apps, 1,500 bots) enabling deep workflow integration.
- **Trusted network**: Verified counterparty directory reduces friction in capital markets communication.

## Strategic Focus
- **AI-powered communication**: Expanding AI Agent Studio and market intelligence capabilities while maintaining security and compliance.
- **Compliance-as-a-Service**: Growing the SaaS compliance offering to capture regulatory spending.
- **Embedded collaboration**: Deepening integrations with workflow platforms (e.g., Microsoft Teams) and mobile omnichannel.
- **Global expansion**: Continued presence in North America, Europe, Middle East, and APAC with local experts.
- **Product unification**: Tightening integration between Messaging, Voice, Directory, and Analytics to create a seamless experience.

## Why Work Here
- **Culture**: Described as a “highly talented, innovative workforce” with a “diverse 30+ member leadership team” [symphony.com](https://symphony.com/company/careers/). Employee rating 3.8/5 on LinkedIn (233 reviews), with culture 3.7, work-life 3.7, compensation 3.6, career 3.3 [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
- **Engineering & Innovation**: Three dedicated engineering hubs (Sophia Antipolis, Belfast, Stockholm). Known for organizing annual “Innovate” events and hackathons.
- **Work Policy**: Not explicitly stated, but multiple global offices suggest a hybrid model. Technical roles span on-site and remote (open positions include Security Operations Engineer, SRE, SDET).
- **Perks**: Modern office spaces (new Belfast office with balcony), competitive compensation, and involvement in cutting-edge AI/security projects in the high-stakes finance world.
- **Job Seekers Note**: 15 active job postings (as of mid-2026) with a 66.7% increase in postings YoY. Roles span software engineering, security, support, sales, and management [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)

## Sources
1. [symphony.com](https://symphony.com/)
2. [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
3. [globaldata.com](https://www.globaldata.com/company-profile/symphony-communication-services-llc/)

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