---
title: 'Intern - Technology Workplace Services, Winter 2027 at EQ Bank | Canada''s Challenger Bank'
canonical: 'https://feeny.ai/job/intern-technology-workplace-services-winter-2027-eq-bank-canada-s-challenger-qx0e49b9pzx8'
type: 'job'
last_seen: '2026-10-13'
---

# Intern - Technology Workplace Services, Winter 2027 at EQ Bank | Canada's Challenger Bank

- **Company:** EQ Bank | Canada's Challenger Bank
- **Location:** Toronto, Canada
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/eqbank/50a9450b-42ce-4839-9b43-9e3402cf222d

## Job description

Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work Work Term: January - April 2027 The Technology Workplace Services (TWS) Intern manages the company’s laptop, work phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.

The Core Responsibilities!

- Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
- Be the first point of contact providing solutions to internal enterprise applications.
- Provide top quality support to all levels of Bank employees.
- Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian.
- Ability to leverage multiple vendors to troubleshoot issues efficiently.
- Maintains the Bank’s audio / visual and teleconferencing equipment.
- Executes the Move/Add/Change requests of Bank employees and relocation.
- Maintain, update, and categorize tickets within SLA with procedural follow ups.
- Maintain the First call resolution above 90% on regular basis.
- Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
- Continuously improve the internal knowledgebase with common IT issues.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions
- Assesses recurring issues to create automated processes where possible
- Sets up and deploys IT equipment for new employees
- Guides users through computer onboarding and upgrading processes

Let's Talk About You!

- Working towards a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
- Knowledge of and technical ability to troubleshoot:
- Windows 11/ Mac issues
- Microsoft 365 Application issues
- Browser issues
- Printer / Scanner issues
- WiFi issues
- Smartphones issues (iOS)
- Miscellaneous computer hardware issues

Please scan together and submit ONE DOCUMENT that includes your transcripts, resume and cover letter. Please note that if the application is not completed properly, it will not be accepted.

Equitable Bank is an equal opportunity employer and encourages applications from all qualified candidates.  Accommodations are available on request for candidates taking part in all aspects of the selection process. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

## About EQ Bank | Canada's Challenger Bank

## Company Overview
- **One-liner**: A Canadian challenger bank providing digital-first personal and commercial banking, lending, and asset management through its EQ Bank platform and parent company EQB Inc.
- **Entity Type**: Public (TSX: EQB)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 1970
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Banking, Financial Services, Digital Banking, Asset Management
- **Target customers**: B2C (Canadian consumers), B2B (small businesses, credit unions, commercial real estate borrowers)
- **Mission / purpose**: “Drive change in Canadian banking to enrich people’s lives” — challenging the status quo to bring more competition and better value to Canadians.

## Products & Services
- **EQ Bank**: Canada’s first all-digital, cloud-based bank offering high-interest savings, registered accounts, GICs, and everyday banking (SaaS-like digital platform)
- **Business Banking**: Recently launched all-digital banking platform for small businesses, offering greater value and a differentiated experience
- **Commercial Banking**: Lending focused on insured multi-unit residential securitization, serving builders and renovators of rental apartment supply
- **Insurance (Equitable Trust/Concentra)**: Home and auto insurance, estate and trust services
- **Asset Management (ACM Advisors)**: Alternative asset management for institutional investors
- **Credit Union Solutions**: Services for nearly 200 Canadian credit unions, serving approximately six million members

## Market Standing
- **Valuation / Market Cap**: Not directly disclosed in provided sources; combined assets under management and administration are $151 billion (company overview) – $138 billion (annual report). Market cap is not publicly available in the provided data.
- **Key Metric**: Annual revenue of $270 million (LinkedIn estimate); public company with SEC/TSX filings.
- **Notable Investors / Partners**: Exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program (18+ million members). Recognized as one of Forbes’ World’s Best Banks (2021‑2025) and named top bank in Canada and North America by The Banker (Financial Times, 2025).
- **Growth Signals**: 607,000 EQ Bank customers at end of Q4 2025 (18% YoY increase); directly serves over 779,000 customers; employee count grew to ~1,950 (from ~1,360 on LinkedIn, indicating significant hiring); moved into new national headquarters at EQ Bank Tower in Toronto (May 2025).

## Competitive Advantages
- **First-mover digital advantage**: Canada’s first all-digital bank, built on a proprietary cloud platform that enables rapid product development and fintech collaborations.
- **Challenger brand identity**: Distinct positioning as a “Challenger Bank™” that actively disrupts the big-five bank oligopoly, attracting customers seeking better value.
- **Massive embedded reach**: Exclusive partnership with PC Optimum (18M+ members) gives EQ Bank deep integration into daily Canadian spending.
- **Strong regulatory standing**: Operating as a Schedule I bank (7th largest by assets) with OSFI regulation, providing trust and stability.

## Strategic Focus
- **Open banking leadership**: Advocating for and integrating open banking to give customers control over their financial data and enable better choices.
- **Digital expansion**: Scaling the EQ Bank platform (record customer growth) and recently launching Business Banking to capture small business market.
- **Innovation & efficiency**: Leveraging cloud-native platform to drive best-in-class cost efficiencies and rapidly innovate new products.
- **Talent growth**: Investing in leadership development programs and building a pipeline of future leaders to sustain growth.

## Why Work Here
- **Culture**: Recognized on LinkedIn Top Companies list for workplace growth and career progression (2024) and Canada’s Best Workplaces™ (2023). Emphasizes authenticity, inclusion, and a “Challenger” mindset.
- **Work model**: Hybrid work model with flexible hours, generous vacation, and a “work from away” program.
- **Compensation & benefits**: Comprehensive medical, dental, vision, fertility, and mental health support; company equity via stock matching; retirement savings plan with matching; 12 weeks top-up pay for parental leave.
- **Growth & learning**: Annual learning budget; allowances for home office and wellness; structured internship, co-op, and Leadership Development Program (LDP) offering real responsibility, mentorship, and cross-functional rotations.
- **Wellness**: Employee assistance program, sick days, life and disability insurance.
- **Perks**: New national headquarters at EQ Bank Tower in downtown Toronto.

## Sources
1. [eqbank.ca - Company Overview](https://www.eqbank.ca/about-us/about/company-overview)
2. [eqbank.ca - Careers](https://www.eqbank.ca/about-us/about/careers)
3. [jobs.lever.co/eqbank - Job listings](https://jobs.lever.co/eqbank)
4. [linkedin.com/company/-eqbank - LinkedIn company page](https://linkedin.com/company/-eqbank)
5. [filecache.investorroom.com - EQB 2025 Annual Report](https://filecache.investorroom.com/mr5ircnw_eqbank2/1591/EQB-2025_Annual_Report_Final.pdf)

## Other roles at EQ Bank | Canada's Challenger Bank

- [Senior Executive Assistant](https://feeny.ai/job/senior-executive-assistant-eq-bank-canada-s-challenger-bank-toronto-7cbk879e3nb5) — Toronto, Canada
- [Intern - Software Engineer, Winter 2027](https://feeny.ai/job/intern-software-engineer-winter-2027-eq-bank-canada-s-challenger-bank-toronto-bce7d2hry69n) — Toronto, Canada
- [Director, Cyber Program & Transformation](https://feeny.ai/job/director-cyber-program-transformation-eq-bank-canada-s-challenger-bank-toronto-s0pz96mbctm8) — Toronto, Canada
- [Lead, Business System Analyst](https://feeny.ai/job/lead-business-system-analyst-eq-bank-canada-s-challenger-bank-toronto-zwjm8z3r5q5n) — Toronto, Canada
- [Intern - Public Relations (External Comms) Winter 2027](https://feeny.ai/job/intern-public-relations-external-comms-winter-2027-eq-bank-canada-s-challenger-8d95tww3e3an) — Toronto, Canada
- [Bilingual Residential Mortgage Underwriter](https://feeny.ai/job/bilingual-residential-mortgage-underwriter-eq-bank-canada-s-challenger-bank-qddzck1ax76z) — Montréal, Canada
- [Manager, Model Validation](https://feeny.ai/job/manager-model-validation-eq-bank-canada-s-challenger-bank-toronto-et5mbmazmbaz) — Toronto, Canada
- [Senior Director, Enterprise Execution](https://feeny.ai/job/senior-director-enterprise-execution-eq-bank-canada-s-challenger-bank-toronto-1wc9t5a1naw7) — Toronto, Canada
- [Lead, Program Governance & Enablement](https://feeny.ai/job/lead-program-governance-enablement-eq-bank-canada-s-challenger-bank-toronto-8azpt99c0ghv) — Toronto, Canada
- [Senior Director, Marketing Enablement & Operations](https://feeny.ai/job/senior-director-marketing-enablement-operations-eq-bank-canada-s-challenger-xmm260pxex4e) — Toronto, Canada