---
title: 'Internal IT Engineer at Partnerize'
canonical: 'https://feeny.ai/job/internal-it-engineer-partnerize-newcastle-8cngb7b9m7t5'
type: 'job'
last_seen: '2026-10-18'
---

# Internal IT Engineer at Partnerize

- **Company:** Partnerize
- **Location:** Newcastle, United Kingdom
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-18
- **Apply:** https://partnerize.com/company/jobs/?gh_jid=8008215003

## Job description

## Who We Are

At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.

## Why Join Us

We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you.

Job Overview

We are at a pivotal point in our tech progression. We’re looking to grow our business and replace and consolidate systems. It’s an exciting time to join the team in a captivating period.

As an Internal IT Engineer, you will be responsible for ensuring that the business is always fully equipped to deal with their daily duties. This will be in relation to all aspects of security, infrastructure, applications and IT services. You will also be responsible for operating and maintaining the wide array of IT systems critical to the success of the business. Internal IT Engineers work with minimum supervision and sometimes to short deadlines. They are great communicators, pride themselves on continuous learning, are flexible and enjoy being part of an environment that is maintained using standard operating procedures, detailed documentation and team training.

As a member of the Internal IT team you will be working as part of the wider Tech-Ops group providing optimal service to our end users. Ensuring that tickets and incidents have a detailed summary of events, have sufficient documentation to support investigations and give the right balance of technical and non-technical information.

The team's main objective is to ensure IT “gets out of the way” of our colleague's goals and becomes an enabler. This will be concerning all aspects of security, infrastructure, applications and IT services. you will also be responsible for managing the wide array of IT systems critical to the success of the business.

This position requires travel to the Newcastle office 1-2 per month

As an Internal IT Engineer at Partnerize, You Will:

- Work closely with teams throughout the business to ensure technical issues and projects are correctly managed.
- Ability to respond to every incoming request following standard operating procedures.
- Ensures the appropriate processes and standard operating procedures are continuously reviewed to improve the quality of support provided.
- Monitors incoming tickets and ensures tickets are resolved within contractual SLAs and internal OLAs.
- Ensure there is relevant, technical and non-technical, information provided in ticket updates to sufficiently communicate the status to the end user.
- Work closely with other resolver groups to help maintain, develop, and improve IT solutions for the business.
- Report team and individual performance achievements to the Internal IT Lead to ensure they are recognised through the appropriate channels.
- Manage and monitor all IT support tickets to ensure the Technical Support function runs smoothly and efficiently.
- Has a good understanding of service management framework principles and processes.
- Investigating, diagnosing and resolving major incidents.
- Ensuring any proposed changes are approved through the Change Advisory Board and follow agreed processes.
- Contribute to post-incident root cause analysis meetings and take ownership of improvement ideas.
- Undertake training by reading content in manuals, online forums or books.
- Writing technical documentation.
- Supporting global customers.
- Competent at translating technical information into business language for both team members and customers.
- Ability to analyse all possible courses of action and selecting the best solution based on all the facts available.
- Able to plan and organise workload in line with Service Level Agreements, deadlines, team tasks and personal development.

Essential Knowledge, Skills and Experience

- Experience in a help/service desk support role managing service requests in a ticketing system.
- Experience of end user technical support, resolving customer issues in a timely manner.
- Experience supporting end user Windows devices.
- Experience managing Microsoft infrastructure.
- Knowledge of MDM/UEM systems.
- Working to deadlines with planning and organisational skills.
- Writing user and technical guides along with standard operating procedures.
- Excellent written and verbal communication skills.
- Experience maintaining and supporting the following platforms - Google Workspace, Office365, Azure Active Directory, Slack & Zoom

Desirable Knowledge, Skills and Experience

- Keen interest in technology.
- Experience of Service Management Tools.
- Experience supporting end user Mac devices.
- Experience of PowerShell.
- Experience or knowledge of Asset management.
- Experience or knowledge of Stock control.
- Good understanding and basic management of office networks, both wired and wireless.
- Experience of managing a VPN service for remote connectivity.
- Awareness of end user and device security policies and framework.
- Knowledge or experience of the following platforms - Jamf Pro, Microsoft Intune, Snipe-IT, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Hubspot & Sophos Endpoint Security

## Benefits & Perks

- 25 days holiday in addition to bank holidays
- Enhanced parental leave (Partnerize Parents) 6 months full pay, 6 months half pay and 5 extra 'Partnerize Parental Days' each year
- Regular company events and activities
- Enhanced pension contributions
- Cycle to Work scheme
- Eye Care Vouchers
- Private Medical Insurance
- Life Assurance
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program

Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.

## About Partnerize

## Company Overview
- **One-liner**: Partnerize is an AI-powered partnership and affiliate marketing automation platform that helps businesses manage, track, and pay their online sales partners, affiliates, and influencers.
- **Entity Type**: Private (funding stage: Series D, with $89.5M total funding)
- **Headquarters**: New York, United States
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- Primary industry: Advertising Services / Affiliate Marketing / Partnership Automation
- Target customers: B2B, focused on enterprise and mid-market brands across retail/e-commerce, D2C, travel, finance, telecom, subscriptions, and gaming.
- Mission: To turn partnerships into a profit center and elevate partner marketing to a primary sales channel in the marketer’s mix.

## Products & Services
- **Partnerize Platform**: An all-in-one affiliate automation SaaS platform that includes partner discovery AI, AI fraud intelligence, predictive optimization, unified real-time data and attribution, and automated payment processing. The platform enables clients to manage the full partnership lifecycle – from discovery and recruitment to optimization, compliance, and fraud prevention.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metrics**: Annual Revenue of $76.1M (LinkedIn estimate); Total Funding of $89.5M across 10 rounds.
- **Notable Investors/Partners**: Greycroft, DN Capital, Mithril Capital Management, GP Bullhound, Silicon Valley Bank. In a recent consolidation, Partnerize joined forces with Pepperjam and BrandVerity.
- **Growth Signals**: Serves over 1,800 clients globally, driving $15B+ in transactions via a network of 750,000+ partners and 250,000+ influencers. Active job postings increased 300% year-over-year (32 open positions as of mid-2026). Operates in 9 countries with offices in New York, London, Newcastle, Sydney, Tokyo, Tel Aviv, and others.

## Competitive Advantages
- **AI-first approach**: Predictive optimization and machine learning models drive placements, payouts, and performance.
- **Unified platform**: Combines discovery, attribution, fraud detection, and payment into a single solution – reducing reliance on multiple vendors.
- **Pay-for-performance model**: Offers clients a low-risk, high-ROI alternative to expensive paid search and social channels.
- **Scale and brand safety**: Proprietary AI fraud intelligence and compliance tools protect brand reputation while enabling massive partner ecosystems.

## Strategic Focus
- Deepening AI capabilities to automate partner discovery, optimization, and fraud prevention.
- Expanding the “machine-mediated market” concept where partnerships are powered by AI and scale automatically.
- Growing the partner ecosystem, particularly influencers and content creators (250,000+ influencers already on the platform).
- Consolidating the market through the integration of Pepperjam and BrandVerity to offer combined compliance and monitoring.

## Why Work Here
- **Culture highlights**: Values-driven environment emphasizing “share openly and often,” “do the right thing,” “put the customer first,” and “exceed expectations.” Commitment to diversity, inclusion, and belonging.
- **Learning & development**: Rich blended learning ecosystem with curated content, on-the-job training, and full access to an extensive online learning platform.
- **Benefits**: Industry-leading parental leave, Wellness Fridays (dedicated time for well-being), generous paid time off, competitive retirement savings with employer contributions, and performance-based incentives.
- **Work policy**: Hybrid and remote options available (e.g., Lead Python Engineer (Remote) roles posted). Multiple office locations worldwide.
- **Engineering culture**: Scores high on work-life balance (3.7/5 on Glassdoor-style ratings). Active hiring for Senior Site Reliability Engineers, Lead Python Engineers, and Data Scientists.

## Sources
1. [Partnerize Company Page](https://partnerize.com/company)
2. [Partnerize Careers Page](https://partnerize.com/company/careers)
3. [Partnerize Platform Page](https://partnerize.com/)
4. [Partnerize LinkedIn Page](https://www.linkedin.com/company/partnerize)

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