---
title: 'International Destination Expert at Kensington'
canonical: 'https://feeny.ai/job/international-destination-expert-kensington-nairobi-khxrp99etq1a'
type: 'job'
last_seen: '2026-09-09'
---

# International Destination Expert at Kensington

- **Company:** Kensington
- **Location:** Nairobi, Kenya
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/kensingtontours/jobs/5221631007

## Job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.

To learn more about Kensington, visit [kensingtontours.com](http://kensingtontours.com/).

## About Kensington

Kensington is the global leader in custom, private-guided luxury travel, operating in over 100 countries and generating more than $750 million in annual sales. Kensington is the flagship brand of Range Group, a portfolio that also includes Travel Edge, one of North America's largest luxury travel agency networks; Ensemble Travel; TripArc; and a growing family of Kensington-branded businesses - including Kensington Travel, which brings together Concierge, Corporate, Vacations, and Direct - spanning villas, cruise, corporate travel, and concierge services.

As we continue to expand internationally, we are seeking exceptional sales professionals to help bring Kensington's highly personalized approach to luxury travel to a growing North American client base.

Turn Your Passion into a Career

Imagine spending your day talking about extraordinary places around the world and helping people experience them in ways they will remember for the rest of their lives.

At Kensington, our International Destination Experts do much more than book travel, they serve as trusted advisors, storytellers and skilled sales professionals who design fully customized, privately guided journeys for discerning travellers. This is not a scripted call-centre or order-taker role. You own the client relationship end to end, from the first enquiry and sale, through trip planning and preparation, to supporting the client while they travel and welcoming them home. Success means not only closing the sale, but delivering an exceptional experience that builds loyalty, repeat business and referrals.

We want to hear from exceptional, internationally experienced, sales talent who bring a worldly perspective to join us remotely from Nairobi, working remotely as part of a primarily Canada and US based sales team serving North American clientele.

## About The Role

As an International Destination Expert, you will receive inbound leads from clients interested in planning exceptional luxury travel experiences. From there, you proactively reach out to clients to uncover their desires from their upcoming trip, recommend destinations and experiences, collaborate with our teams around the world to build a customized itinerary, bring that trip to life through storytelling, secure the sale, and remain accountable for the client relationship throughout the entire journey. You will work closely with our internal and in destination partners to anticipate needs, resolve issues, and ensure the experience Kensington sold is the experience the client receives - from booking through to their return home.

Our clients make significant investments in trusting Kensington with their travels and expect expertise, responsiveness, insightful recommendations and highly personalized service. The sale is only the beginning of that responsibility. You remain the client's trusted point of contact, taking ownership when plans change, questions arise or something does not go as expected.

International Destination Experts manage multiple clients at once, follow up persistently, learn product and destination updates, and close sales. The work is demanding and equally rewarding.

Work Arrangement:

- Kensington’s clients are primarily based in North America. Current hours of operations are 8:30AM to 8:00PM, Eastern Time. Flexibility to work weekends, evening shifts and statutory holidays is required.
- Employees are responsible for reliable high-speed internet connection and a quiet, professional space for client video and phone calls

What You Will Do:

- Respond quickly and confidently to inbound leads from prospective travellers, repeat clients, referrals and travel partners
- Lead thoughtful discovery conversations to understand client interests, expectations, lifestyle, and budget
- Design personalized and customized itineraries in partnership with Kensington’s product and in-destination teams (Destination Management Companies or Ground Handling Agents)
- Present unique and high-value proposals with confidence, use storytelling to bring each journey to life, and confidently ask for the sale
- Navigate objections with solutions that showcase value, reinforce trust, and drive commitment
- Own the client relationship and sales opportunity from initial enquiry through consultation, proposal, close, pre-trip preparation, travel and return home
- Serve as the client’s primary trusted advisor throughout their Kensington journey, proactively communicating, anticipating needs and ensuring a seamless handoff between sales, operations and in-destination partners
- Take ownership of client issues when they arise, working quickly with internal and in-destination partners to find solutions while keeping the client informed and confident
- Deliver and exceed ambitious individual revenue targets
- Deliver a high touch, white glove client experience before, during and after travel that builds long term relationships, repeat business and referrals
- Maintain relationships beyond the first booking, identifying opportunities for future travel and becoming the client’s trusted advisor for subsequent journeys
- Work collaboratively with Destination Experts and Sales Directors based in Canada & United States
- Continuously build deep expertise in the destinations and products you are chosen to sell

What You Bring:

- 5+ years of professional sales and/or client relationship experience, including a minimum of 3 years in consultative, relationship-based sales
- Experience working with North American clientele and/or North American companies
- A successful track record of achieving or exceeding individual revenue targets and closing high value sales
- Prior experience selling luxury or other high-value products and services
- First-hand living and travel experience with the ability to speak naturally and confidently about destinations, cultures and experiences
- Professional spoken and written English with the confidence to advise premium North American clients
- A strong sense of ownership and accountability for the client experience - you don’t consider the job done when the sale closes
- Sound judgment and composure when resolving complex or time-sensitive client issues, with the ability to balance client needs, commercial considerations and available solutions
- Strong listening and emotional intelligence skills to understand what a client wants and does not want, even when they have not explicitly stated it
- Ability to establish credibility and build trust over the phone and/or email
- A polished, warm and persuasive communication style
- Persistence in working towards a commitment, being undeterred by obstacles and objections
- Strong organizational and follow-through while managing multiple clients and trips at once
- Discipline and comfort in working independently in a remote environment, while being connected to your team virtually
- The legal right to work, without sponsorship, in Kenya

What You Get:

- Competitive local base salary plus uncapped commission based on individual sales performance, with earning potential directly tied to results
- The opportunity to build your own portfolio of clients, developing long term relationships that can lead to repeat travel, referrals and increasing earning potential
- Paid time off in line with local norms and laws
- A structured four-week onboarding program covering brand history, sales process, proprietary CRM system, product portfolio and destinations
- Trips to experience our destinations and the Kensington product first-hand
- IATA card for personal travel discounts and industry access
- Ongoing mentorship and coaching within a company that actively promotes from within

#LI-Remote The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

## About Kensington

## Company Overview
- **One-liner**: Kensington delivers the world’s most personal, private-guided luxury travel experiences across more than 120 countries, designing tailor-made journeys for discerning clients.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: Year not publicly available
- **Founders**: Names not publicly available

## Core Business
- **Primary industry**: Luxury Travel Arrangements / Custom Tour Operations
- **Target customers**: B2C (high-net-worth individuals and luxury travelers seeking personalized, private-guided experiences)
- **Mission or purpose statement**: To bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure they enjoy the authentic best of their destination — creating a unique journey rich in memories that last a lifetime.

## Products & Services
- **Private Guided Tours (Kensington Tours)**: Custom, private-guided itineraries in over 100 countries, crafted by destination experts with deep in-country knowledge.
- **Kensington Cruises**: Curated cruise experiences with private guides and personalized shore excursions.
- **Kensington Yachts**: Luxury yacht charters with bespoke itineraries.
- **Kensington Villas**: High-end villa rentals with concierge-level service.
- **Kensington Expeditions**: Adventure-focused private expeditions to remote destinations.
- **Kensington Corporate**: Tailored corporate travel and incentive programs.
- **Kensington Jets**: Private jet travel arrangements.
- **Kensington Air**: Air travel booking and logistics services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue of **$27.0M** (latest available data)
- **Notable Investors/Partners**: Not publicly disclosed. The company operates under the TripArc umbrella (a travel technology and services group).
- **Growth Signals**:
  - Headcount of **541 employees** (+22.3% year-over-year, adding 132 people)
  - LinkedIn followers: **32,980** (up 27.6% year-over-year)
  - Operates in **13 countries** (including Canada, US, UK, Ireland, Egypt, Kenya, Saudi Arabia, Mexico, Spain, New Zealand)
  - Named one of “The Best Adventure Travel Companies on Earth” by National Geographic Adventure Magazine
  - Received “World’s Best Awards” from Travel + Leisure Magazine (2011, 2015)

## Competitive Advantages
- **Deep local expertise**: Employs destination experts with genuine in-country knowledge, not generic travel agents.
- **Private-guided model**: Every journey is private and guided by local experts — a premium differentiator vs. group tour operators.
- **Global scale with personal touch**: Operates in 120+ countries while maintaining a highly personalized, one-client-at-a-time approach.
- **24/7 on-trip support**: Unbeatable around-the-clock support for travelers in any time zone.
- **Multi-brand portfolio**: Offers tours, cruises, yachts, villas, expeditions, corporate travel, and private jets — a comprehensive luxury travel ecosystem.

## Strategic Focus
- **Technology & data-driven personalization**: Actively hiring for BI Developer, Senior BI Developer (Executive Analytics & Fabric Platform), Manager of Business Insights, and Analyst roles — signaling a push toward data-driven product and customer experience.
- **Commercial expansion**: Hiring a VP of Travel Product & Commercial Strategy, Directors of Sales, and Cruise Experts — indicating growth in sales channels and product lines.
- **Digital platform investment**: Senior Director of Website & Digital Platforms on the leadership team; hiring a Director of CX Optimization & Experimentation.
- **Cybersecurity**: Hiring a Director of Cybersecurity, suggesting scaling of digital infrastructure.

## Why Work Here
- **Culture & values**: Emphasizes five core values: *We Earn Trust*, *We Fail/Learn Fast*, *We Deal in Facts*, *We Are a Team*, and *We Take Ownership*. Highly collaborative, data-driven, and accountability-focused environment.
- **Diversity & inclusion**: **67% of leadership positions held by women**; **35 nationalities** represented on the team.
- **Flexibility**: Offers a **remote work program** and opportunities to work remotely when necessary (though primary HQ is Toronto office-based).
- **Travel perks**: Top performers receive **familiarization trips**; shared love of exploration is a core part of the culture.
- **Wellness & benefits**: Extended health coverage including employee assistance and wellness offerings; lunch-hour yoga classes; regular learning sessions.
- **Compensation**: Industry-leading salaries, **RRSP matching program**, referral bonuses, and recognition rewards.
- **Community impact**: Active volunteer program (Kensington Cares) — supports local charities and global causes.
- **Growth & training**: Committed to career advancement with ongoing training and development opportunities.
- **Team composition**: 1,430 total years of travel industry experience among staff; strong talent pipeline from companies like Travel Edge, Flight Centre, Navigatr, and G Adventures.

## Sources
1. [kensingtontours.com](https://www.kensingtontours.com/careers)
2. [linkedin.com](https://www.linkedin.com/company/kensington-tours)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/kensingtontours/jobs/5047598007)
4. [cbinsights.com](https://www.cbinsights.com/company/kensington-tours)
5. [builtin.com](https://builtin.com/company/kensington-tours)

## Other roles at Kensington

- [Marketing Insights & Reporting Analyst](https://feeny.ai/job/marketing-insights-reporting-analyst-kensington-toronto-9tndw8dybamm) — Toronto, Canada
- [Travel Product Merchandising Coordinator](https://feeny.ai/job/travel-product-merchandising-coordinator-kensington-toronto-xwfnmpv9259r) — Toronto, Canada
- [Finance Intern](https://feeny.ai/job/finance-intern-kensington-toronto-214w2ma5s93n) — Toronto, Canada
- [SME Product Manager (Travel Platforms)](https://feeny.ai/job/sme-product-manager-travel-platforms-kensington-toronto-x0020d9kes2c) — Toronto, Canada
- [CRM Email Specialist](https://feeny.ai/job/crm-email-specialist-kensington-toronto-xqtsbehdzb5f) — Toronto, Canada
- [Senior QA Analyst](https://feeny.ai/job/senior-qa-analyst-kensington-toronto-g9375x4dnz9k) — Toronto, Canada
- [Travel Product Content Specialist](https://feeny.ai/job/travel-product-content-specialist-kensington-toronto-sqknzbfjezyy) — Toronto, Canada
- [SME Product Manager (Travel Platforms)](https://feeny.ai/job/sme-product-manager-travel-platforms-kensington-canada-358e471p1cf9) — Canada
- [Videographer/Editor](https://feeny.ai/job/videographer-editor-kensington-toronto-hyk6tp6xvrb5) — Toronto, Canada
- [Director, Travel Product Merchandising & Portfolio Strategy](https://feeny.ai/job/director-travel-product-merchandising-portfolio-strategy-kensington-toronto-pxps964k08cc) — Toronto, Canada