--- title: 'ISP Engineer at GoNetspeed' canonical: 'https://feeny.ai/job/isp-engineer-gonetspeed-utica-b0gq69c9rk3a' type: 'job' last_seen: '2026-09-14' --- # ISP Engineer at GoNetspeed - **Company:** GoNetspeed - **Location:** Utica, NY - **Compensation:** $27–$35/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/gonetspeed/8273b9a0-c850-4a7b-b3c2-25d301bd6b1d ## Job description Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. The ISP Engineer is responsible for projects and tasks related to the transport and central office engineering. This position includes responsibility for design, and planning for maintenance, improvements, capacity, and upgrades for the relevant systems. The ISP Engineer is responsible for executing projects to augment and enhance the network. Essential Job Functions: Plans, designs, and coordinates complex network augments and rearrangements to the existing network. Responsible for maintaining spares inventory, network redundancy and sufficient capacity in transport and access network systems. Responsible for working on central office facilities, utilities, infrastructure, and related systems. Provide technical assistance and support to other teams for major systems improvements. Mentor coworkers in new technology Responsible for network availability, capacity planning and reporting Manage customer issues by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction. Create detailed engineering plans and drawings for transport/access networks and peripheral 3rd party touch points for Central Office, Hut and Cabinet environments. Interpret general network diagrams and site survey information to determine placement of new equipment, parts required for installation, cables type and connections, power equipment needs. Create engineering work packages including scope of work, material lists, provisioning details, installation details, network diagrams and installation notes. Participate in safety program and in ongoing development of company-wide policy. Responsible for performing central office installation and repair work. Work with customers with complex services, troubleshooting, and interoperability testing. Participate in an on-call rotation. Must be able to work off shift hours. Performs all other related duties as assigned by management.* *These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job. Knowledge, Skills, and Abilities: Knowledge of rural and competitive telephone operations and subscriber services preferred. Experience with central office installation, maintenance, and repair work, DC power systems, SONET network systems, DSL and Fiber Access equipment, and DWDM, OTN, and Carrier Ethernet technologies. Experience with design, planning, documentation and maintenance of fiber and coaxial plant. Optical network installation and implementation experience required. Knowledge of current architectures being deployed Metro Ethernet, GPON, DWDM. Knowledge of industry standards and best common procedures. Knowledge of DC power, batteries, and generator maintenance. Problem solving and network troubleshooting skills. Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. Ability to follow written and oral instructions. Ability to pay close attention to detail and schedules. Ability to effectively function as a team player. Ability to work nights and weekends when required. Understanding of various engineering practices and procedures required. Knowledge of Adtran/Calix access and transport systems a plus. Travel all over ME required Must have a valid driver’s license. Education and Experience: Education: 2- or 4-year technical degree preferred, high school diploma required. Experience: Minimum of five years of relevant technical experience. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us. ## About GoNetspeed ## Company Overview - **One-liner**: GoNetspeed is a high-speed fiber internet service provider delivering symmetrical speeds up to 6 Gig to homes and businesses across the East Coast. - **Entity Type**: Private (backed by Oak Hill Capital; multiple funding rounds including debt and grants) - **Headquarters**: Rochester, New York, United States - **Founded**: 2021 (formed through the merger of five companies: OTELCO, OTTC, Lantek, GoNetspeed, and Icon) - **Founders**: Not individually named; the company was created by combining legacy telecom operators ## Core Business - **Primary industry**: Telecommunications / Fiber Internet Services - **Target customers**: B2C (residential) and B2B (small to medium businesses), with a focus on communities in the Northeast and Mid-Atlantic - **Mission or purpose**: “Connecting communities for today and for whatever comes next” – providing the fastest and most reliable internet with transparent, no-contract service ## Products & Services - **Fiber Internet (Residential)**: Symmetrical download/upload speeds up to 6 Gbps; no data caps, no contracts, free installation and Wi-Fi router. Plans include 500 Mbps, 1 Gig, and 6 Gig. - **Fiber Internet (Business)**: All-in-one Whole Home Wi-Fi solutions with dedicated support and reliable connectivity for business operations. - **Voice Services**: Bundled voice offerings (mentioned on website as part of their legacy DSL support, but fiber plans focus on internet). ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric – Total Funding**: $121.5 million (as of mid-2025), including: - Debt Financing (July 2025): $110M - Grant from Rhode Island Commerce Corporation (May 2025): $9M - Grant from Maine Connectivity Authority (April 2023): $2.5M - Non-Equity Assistance (2021): led by Oak Hill Capital Partners - **Notable Investors/Partners**: Oak Hill Capital Partners (lead investor), Rhode Island Commerce Corporation, Maine Connectivity Authority - **Growth Signals**: - Headcount of 266 employees (+10.8% YoY) - Rapid expansion of fiber network along the East Coast - 58 active job postings (as of late 2026) - Monthly job posting growth of +107.1% ## Competitive Advantages - **100% fiber optic network** – unaffected by moisture, temperature, or distance, offering superior reliability over cable or DSL. - **Symmetrical speeds** – equal upload and download (up to 6 Gbps), ideal for remote work, gaming, and content creation. - **No contracts or data caps** – differentiates from many incumbent ISPs. - **Local, U.S.-based support** – customer service team that explains technical issues in plain English. ## Strategic Focus - **Expanding the fiber footprint** across the East Coast, entering new communities and states. - **Building for the future** – investing in infrastructure to support next-generation speeds and capacity. - **Maintaining a customer-first approach** with transparent pricing and no bundling requirements. ## Why Work Here - **Culture**: Described as “tight-knit, family-oriented” with a strong sense of community. Employees often stay because of the supportive environment. - **Work model**: Primarily on-site for field roles (linemen, splicers, installers) and hybrid for some corporate positions (e.g., Bangor, Maine). - **Benefits**: 401(k) matching, dental, health, life, disability insurance, flexible spending account, health savings account, paid time off, employee assistance program, employee discount, and referral program. - **Engineering & field focus**: Roles in OSP engineering, construction, and technical support offer hands-on work building state-of-the-art fiber networks. - **Caution**: GoNetspeed has issued a warning about employment scams using the COO’s name; the company never asks for banking information or equipment purchases during hiring. - **Employee ratings** (on LinkedIn): 3.3/5 overall; culture 2.9/5, career 2.9/5, compensation 3.0/5 – suggests room for improvement in internal growth and culture, though many reviews highlight the supportive team. ## Sources 1. [gonetspeed.com](https://www.gonetspeed.com/) – Homepage and service plans 2. [gonetspeed.com/about](https://www.gonetspeed.com/about/) – Company background and mission 3. [gonetspeed.com/careers](https://www.gonetspeed.com/careers/) – Careers page with benefits and scam warning 4. [jobs.lever.co/gonetspeed](https://jobs.lever.co/gonetspeed) – Current open positions 5. [linkedin.com/company/gonetspeed](https://linkedin.com/company/gonetspeed) – Employee data, funding, reviews, and key executives ## Other roles at GoNetspeed - [Fiber Internet Sales Representative](https://feeny.ai/job/fiber-internet-sales-representative-gonetspeed-winslow-5332dp3gw3e9) — Winslow, ME - [Fiber Internet Sales Representative](https://feeny.ai/job/fiber-internet-sales-representative-gonetspeed-waterville-v06tvrsdjdy9) — Waterville, ME - [Direct Sales Supervisor](https://feeny.ai/job/direct-sales-supervisor-gonetspeed-windsor-1d0y5hty8hm0) — Windsor, Canada - [Supervisor of Field Operations NJ](https://feeny.ai/job/supervisor-of-field-operations-nj-gonetspeed-nj-g6vq25nf4h2z) — , NJ - [Warehouse & Inventory Specialist](https://feeny.ai/job/warehouse-inventory-specialist-gonetspeed-berlin-jgkz4mwfz8f0) — Berlin, Germany - [OSP Engineer](https://feeny.ai/job/osp-engineer-gonetspeed-haverhill-rvj6hw4msqbm) — Haverhill, MA - [Outside Sales Representative (Door-to-Door)](https://feeny.ai/job/outside-sales-representative-door-to-door-gonetspeed-new-haven-pevrwsdaja39) — New Haven, CT - [Outside Sales Representative (Door-to-Door)](https://feeny.ai/job/outside-sales-representative-door-to-door-gonetspeed-springfield-hh5aa2maj7r9) — Springfield, MA - [Outside Sales Representative (Door-to-Door)](https://feeny.ai/job/outside-sales-representative-door-to-door-gonetspeed-middletown-jd5c3chhqsz3) — Middletown, CT - [Outside Sales Representative (Door-to-Door)](https://feeny.ai/job/outside-sales-representative-door-to-door-gonetspeed-hartford-p2a7vqpmzv4j) — Hartford, CT