--- title: 'IT Administrator at Infinitus Systems' canonical: 'https://feeny.ai/job/it-administrator-infinitus-systems-san-francisco-vtaszh0hsvyq' type: 'job' last_seen: '2026-11-07' --- # IT Administrator at Infinitus Systems - **Company:** Infinitus Systems - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.ashbyhq.com/infinitus/87da14c7-fe1d-44fa-b43e-fcd167f65802 ## Job description Help Build the Future of Healthcare AI Infinitus is AI communications in service of patients. Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources. Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes. The Mission At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare. ## Your Role You'll be a core part of our two-person IT team, keeping Infinitus teammates productive and secure across their devices, accounts, and tools. Reporting to the IT Lead, you'll handle the day-to-day Help Desk queue, support onboarding and device management, and help build the processes and documentation that let IT scale as the company grows. This is a great fit for someone early in their IT career who wants hands-on experience across support, systems, and security. This role alternates weekly between two coverage schedules, shared with the IT Lead: an early week (online by 5am to support early-starting teammates, in the SF office by 8am on office days, wrapping up around 2pm) and a standard week (8am-5pm). Office days are Mon/Tues/Thurs, and because IT supports the office network and equipment, expect to be onsite on days when hands-on support is needed. Your Impact: - Keep people productive: Give teammates fast, friendly support across their devices and the tools they use every day, so IT is a help to their work and not a hurdle. - Make day one smooth: Be the reason new hires have their accounts, laptop, and access ready when they start, and help offboard people securely when they leave. - Keep our devices healthy: Maintain our hardware and software inventory and support the full device lifecycle, using Rippling MDM. - Protect the company: Work with the security team to follow security procedures around access, endpoints, and compliance. - Build the playbook: Document processes and improve them over time, so IT runs on shared knowledge and not on one person's memory. - Grow with the team: Help shape how IT scales as Infinitus grows, with room to take on more over time. What You’ll Do: - Provide technical support for end-user hardware across MacOS, ChromeOS, and occasionally Windows and Linux, running diagnostics and debugging to resolve issues quickly. - Deliver software support for enterprise applications including Google Workspace, Microsoft 365, and Rippling MDM. - Maintain and update software and hardware inventory. - Provision and support access to tools including GitHub, Sigma, Figma, Linear, and Confluence. - Support onboarding and offboarding for employees and contractors. - Monitor, troubleshoot, and maintain the office network and other office equipment, such as monitors, printers, and meeting equipment. - Collaborate with the security team to follow security procedures that protect the company, such as access reviews and endpoint compliance. - Contribute to strategic IT projects, including planning, implementation, and successful delivery of technical solutions that align with organizational objectives. - Document processes, as well as backup and archive data. - Keep up to date with advancements and best practices in IT administration. We are looking for someone who has: - Bachelor's or Associate's degree. - 1-2 years' experience in a similar role. Internships and helpdesk experience count. - Proficiency in MacOS and ChromeOS, and familiarity with Windows. - Experience with cloud services such as Google Workspace and Microsoft 365. - Working knowledge of IT systems, networks, and related technologies. - Familiarity with MDM solutions and security fundamentals. - Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. - Strong troubleshooting skills and the ability to work under pressure. - Ability to adapt to rapidly changing technology and business needs. - Organized, with good time management and a team-oriented approach. Nice to have: - Experience at an early-stage startup. - IT certifications such as CompTIA A+, Network+, or Security+. - Apple Certified Support Professional (Apple Device Support) ## Why You’ll Love It Here Please Note: the following benefits are for salaried employees - Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only) - Competitive salary, equity, and 401(k) - Wellness stipend & great benefits (medical, dental, vision) - Generous PTO & parental leave - Bi-annual offsites & a collaborative, mission-driven culture What to Expect in the Interview Process - Apply & meet our recruiting team - Virtual interviews to showcase your skills - Final onsite loop to meet the team and get to know us better - Chat with our CEO Curious to Learn More? - Read our [Blog](https://www.infinitus.ai/blog/) to hear from Infinauts about what we’re building - Discover how our company values ([CODES](https://www.infinitus.ai/careers/)) guide us - Follow our CEO, [Ankit Jain](https://www.linkedin.com/in/jainankit/recent-activity/all/), for industry updates We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk! ​​Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Please Note: Applicants must be authorized to work in the US without employer sponsorship. ## About Infinitus Systems ## Company Overview - **One-liner**: Infinitus builds an agentic AI platform that automates clinical and administrative phone calls and digital communication between patients, providers, and payors to remove friction from the healthcare journey. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2019 - **Founders**: Ankit Jain (CEO) and Shyam Rajagopalan (Technology Lead) ## Core Business - **Primary industry**: Healthcare AI / Healthcare Communications - **Target customers**: Pharmaceutical companies, specialty pharmacies, payors (health insurers), and health systems (enterprise B2B) - **Mission statement**: "Engineering better health outcomes for everyone" by making healthcare "wait-less" – reducing administrative burden so patients can access care faster. ## Products & Services - **Infinitus AI Agents (Platform)**: AI-powered voice and digital agents that handle routine healthcare communication tasks – benefit verification, prior authorization follow-ups, patient enrollment, copay card monitoring, refill coordination, and proactive adherence check-ins. The agents work across channels and can be deployed quickly with guardrails for compliance. [infinitus.ai](https://www.infinitus.ai/) - **Studio**: A no-code AI agent builder that enables healthcare teams to design, test, deploy, and refine custom AI agents without writing code. Claims 40% more accuracy and 90% faster deployment versus alternatives. [infinitus.ai](https://www.infinitus.ai/) - **Lens**: A conversation analytics tool that evaluates every patient, provider, and payor interaction (both human- and AI-led) across channels. Features include 15x faster analysis, 100% detection of potential adverse events, and scoring of conversations in under 5 minutes. [infinitus.ai](https://www.infinitus.ai/) - **Pharma Patient Access Solution**: Specialized automation for pharma patient support programs – enrollment, benefit verification, prior authorization, financial assistance navigation – to reduce time-to-therapy. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) ## Market Standing - **Valuation**: Not publicly disclosed - **Total Funding**: $102.9M raised to date (last round: $51.5M Series C, raised ~2024) [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) - **Notable Investors/Partners**: Andreessen Horowitz (a16z – Ilya Fushman on board), Kleiner Perkins (Scott Kupor, partner), Google Ventures (Krishna Yeshwant, partner). Board advisors include John Driscoll (formerly President US Healthcare at Walgreens). [infinitus.ai](https://www.infinitus.ai/company/about-us/) - **Key Metrics**: - 100M+ minutes of conversation automated across clinical and administrative workflows [infinitus.ai](https://www.infinitus.ai/) - 8M+ calls completed [infinitus.ai](https://www.infinitus.ai/) - Supporting 125,000+ providers [infinitus.ai](https://www.infinitus.ai/) - 44% of the Fortune 50 supported by Infinitus [infinitus.ai](https://www.infinitus.ai/) - 8 out of 10 of the top pharmaceutical manufacturers are customers [infinitus.ai](https://www.infinitus.ai/company/about-us/) - **Growth Signals**: Major enterprise adoption among largest healthcare organizations; continuous expansion of AI agent capabilities (e.g., new Clinical Escalations feature). High-profile board and investor backing indicates strong confidence. ## Competitive Advantages - **Purpose-built for healthcare**: Unlike general-purpose AI call centers, Infinitus agents are designed with healthcare-specific guardrails, compliance (HIPAA, PHI), and integration with payor/provider systems. - **Proven scale**: Already handling millions of calls and serving the majority of the largest pharma companies and nearly half the Fortune 50 – a high bar for new entrants. - **Full-stack platform**: Combines conversational AI, analytics (Lens), and a no-code builder (Studio) into one platform, making it easier for healthcare teams to own and iterate on workflows. - **Ecosystem connections**: Agents communicate with payors, patients, and providers as a unified system, reducing fragmented point solutions. ## Strategic Focus - **Depth over breadth**: Deepening automation across the patient journey – from pre-therapy access to long-term adherence. The recent "Clinical Escalations" feature signals a move into real-time clinical risk detection. - **Platform expansion**: Growing Studio and Lens to make the platform self-service and insight-rich for customers, driving stickiness and faster deployment. - **Enterprise sales**: Leveraging existing large pharma and health system relationships to cross-sell additional agent types and analytics capabilities. - **Maintaining trust**: Emphasizing accuracy (40% more accurate), reliability, and human-in-the-loop design to ensure healthcare leaders feel safe adopting AI agents. ## Why Work Here - **Culture & Values**: Named a Certified "Great Place to Work" three years in a row – 90% of employees say it’s a great place to work (vs. 57% U.S. average). Core values are summed up as "CODES": Customer obsessed, Engage employees, Disagree + commit, See say do, Optimistic realists. [infinitus.ai](https://www.infinitus.ai/careers/) - **Work Model**: Hybrid – San Francisco office (Brannan Street) with in-office days Monday, Tuesday, Thursday for most roles. Remote options available for GTM and Operations teams. [infinitus.ai](https://www.infinitus.ai/careers/) - **Perks & Benefits**: - Medical, dental, vision insurance (United Healthcare PPO plans, Kaiser HMO for CA residents; $0 mental health copay for in-network) - 401(k) plan (Human Interest, eligible day 30) - Flexible PTO plus 8 company holidays - Paid parental leave for birth, adoption, or foster placement - Quarterly equipment + wellness stipend (for home office or physical/mental health) - Annual company and team offsites for in-person connection - **Engineering Culture**: Focus on building reliable, compliant AI at scale. The company encourages ownership ("See, say, do") and healthy debate. Employees are mission-driven around improving healthcare outcomes. ## Sources 1. [infinitus.ai](https://www.infinitus.ai/) – Product overview, metrics, customers 2. [infinitus.ai](https://www.infinitus.ai/careers/) – Careers page, culture, perks, work model 3. [infinitus.ai](https://www.infinitus.ai/company/about-us/) – Leadership, board, investors, mission, milestones 4. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) – Funding, founding date, total raised, customer examples 5. [linkedin.com](https://www.linkedin.com/company/infinitusai) – LinkedIn profile (year founded, company size) ## Other roles at Infinitus Systems - [Senior National Account Executive](https://feeny.ai/job/senior-national-account-executive-infinitus-systems-remote-f8mnb2f75tf3) - [Senior Manager, Revenue Operations](https://feeny.ai/job/senior-manager-revenue-operations-infinitus-systems-san-francisco-v21t53m2xbny) — San Francisco, CA - [Forward Deployed Product Manager](https://feeny.ai/job/forward-deployed-product-manager-infinitus-systems-san-francisco-2prh1kyscwf6) — San Francisco, CA - [Product Manager, Payor Agents](https://feeny.ai/job/product-manager-payor-agents-infinitus-systems-san-francisco-xey9m7p64xma) — San Francisco, CA - [Data Analyst](https://feeny.ai/job/data-analyst-infinitus-systems-san-francisco-ng9b5eqs06wq) — San Francisco, CA - [HR Business Leader](https://feeny.ai/job/hr-business-leader-infinitus-systems-san-francisco-5p628wyrgvxf) — San Francisco, CA - [Vendor & Resource Manager](https://feeny.ai/job/vendor-resource-manager-infinitus-systems-remote-5e472jh7h4t0) - [AI Full Stack Engineer](https://feeny.ai/job/ai-full-stack-engineer-infinitus-systems-san-francisco-m6dhphktgftz) — San Francisco, CA - [IT Administrator](https://feeny.ai/job/it-administrator-openspace-pakistan-ja3g45f9dyyt) — Pakistan - [IT Administrator](https://feeny.ai/job/it-administrator-the-exploration-company-turin-ntapn0kbmp7t) — Turin, Italy