--- title: 'IT Automation & Support Specialist at Ridgeline' canonical: 'https://feeny.ai/job/it-automation-support-specialist-ridgeline-san-ramon-mfwnzqta4deq' type: 'job' last_seen: '2026-09-06' --- # IT Automation & Support Specialist at Ridgeline - **Company:** Ridgeline - **Location:** San Ramon, CA / New York, NY / Reno, NV - **Posted:** 2026-07-23 - **Last confirmed live:** 2026-09-06 - **Apply:** https://boards.greenhouse.io/ridgeline/jobs/7814790003?gh_jid=7814790003 ## Job description IT Automation & Support Engineer San Ramon, CA; Reno, NV; NYC ## About Ridgeline Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”The role Ridgeline is growing fast, and that growth lands hard on IT. Rather than adding a person every time ticket volume climbs, we're building the automation and AI tooling that lets a small team support a lot more people. This role does two things. It builds the backend automation — Okta Workflows, Jira Automation, Atlassian Rovo — that resolves repetitive tickets before they reach a person. And a few days a week, it provides hands-on, in-person support at the office. Both parts matter, and we're looking for someone who's good at each and actually enjoys both. ## About the team We work in sprints with scoped projects, and we put real effort into automating repetitive work so the team can spend its time on problems that need a person. Sprint work runs alongside the day-to-day support and ticket queue that keep the offices running, so you'll do both. The team spans several offices, weighted toward the West Coast, with room to grow on the East Coast. Wherever you sit, the problem is the same: how do we scale support without just scaling headcount? ## What you'll do Automation & AI infrastructure - Build and maintain automations for repetitive work like access management and laptop inventory. - Develop automation pipelines in Okta Workflows and Jira Automation. - Build agentic workflows in Atlassian Rovo: creating skills, improving the inputs the AI learns from, and expanding automated ticket deflection. - Plan and scope work with the team on sprint cycles. In-office support - Provide hands-on, in-person support at your office. - Handle Tier 1 and Tier 2 support: laptop provisioning, account lifecycle, and everyday employee IT needs. - Be the local go-to, so the rest of the team can stay focused on project work. ## Your first 90 days - By 30 days: you understand how our systems and processes work today, and where they break down. - By 60 days: you have enough context to weigh in on team projects and priorities. - By 90 days: you're running sprint work, improving processes, and applying your automation experience to real problems. Beyond that, you'll help level up the wider team and keep in-office support at a consistently high bar. ## What we're looking for - 3–5 years in IT operations or system administration. - Demonstrated experience actually building automations, not just using them. - Comfort scripting in Python or Bash. - Hands-on Okta experience (user and app provisioning, security policies). - Experience managing Mac fleets and platforms like Jamf, Google Workspace, and Atlassian. - Genuine comfort moving between backend technical work and in-person support. This is a true hybrid role, not a path to settling on one side. - A bias toward improving things rather than just keeping them running. ## Nice to have - Hands-on experience with AI and agentic tooling (Rovo, Claude, ChatGPT, Copilot) in IT workflows. - Certifications in Okta, Jamf (200), or Microsoft/Azure. - A working understanding of secure API usage and integrations. - Real enthusiasm for the in-person, employee-facing side of IT. ## Compensation and Benefits The typical starting salary range for new hires in this role is $104,000 - $131,000. Final compensation amounts are determined by multiple factors, including candidate experience and expertise and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits. ## Equal Employment Opportunity (EEO) Statement Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Candidate Privacy Ridgeline processes the information you submit in connection with your application in accordance with the [Ridgeline Candidate Privacy Policy](http://ridgeline.ai/legal/candidate-privacy-policy). Please review the Ridgeline Candidate Privacy Policy in full to understand our privacy practices and contact us with any questions. This posting is for an existing vacancy. ## About Ridgeline ## Company Overview - **One-liner**: Ridgeline is an AI-native industry cloud platform purpose-built for investment management, unifying front, middle, and back office workflows in a single system. - **Entity Type**: Private (funding stage not disclosed) - **Headquarters**: Incline Village (Lake Tahoe), Nevada, USA - **Founded**: Not publicly available (founded by Dave Duffield after his tenure at Workday and PeopleSoft) - **Founders**: Dave Duffield (Founder and Chairman) ## Core Business - **Primary industry**: Investment management technology / Fintech - **Target customers**: B2B – investment management firms (asset managers, hedge funds, etc.) - **Mission/purpose**: Give investment managers a competitive advantage with modern technology purpose-built for the industry, combining data, workflows, and AI in one platform. ## Products & Services All offerings are part of a single cloud-native SaaS platform: - **Ridgeline Platform**: A unified front-to-back system with modules for portfolio construction, trading, compliance, reconciliation, portfolio accounting, reporting, client engagement, revenue management, and workflow management. - **Ridgeline Intelligence**: AI-powered capabilities including agentic digital coworkers that automate repetitive tasks, natural language querying of data, and embedded analytics. - **Reconciliation Engine**: Automated start-of-day reconciliation against a trusted custodial data network. - **Electronic Trading**: Integration with NYFIX, dark pools, and broker algorithms; post-trade dashboard for CTM/local matches and FIX allocation status. - **Compliance**: Pre- and post-trade compliance engine configurable at firm, account, and regulatory levels. ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: Over 400 employees (as of mid-2026); funding rounds not disclosed - **Notable Investors / Partners**: Not publicly disclosed; board includes Dave Duffield and other executives. Platform integrates with NYFIX and major custodians/brokers. - **Growth Signals**: Expanded from founding team to 400+ employees across four US offices + remote; rebranded to ridgeline.ai to signal AI-native evolution; continuous product launches (AI workflows, intelligence features in June 2026). ## Competitive Advantages - **AI-native platform** built from the ground up in the public cloud (not retrofitted legacy tech). - **Single source of truth** – one platform for front, middle, and back office eliminates data silos. - **Domain expertise** – founded by enterprise software veterans (PeopleSoft, Workday) who understand complex operational workflows. - **Real-time data and embedded intelligence** directly in the flow of work, reducing manual effort and risk. ## Strategic Focus - Deepening AI capabilities: Ridgeline Intelligence, agentic coworkers, and automated reconciliation. - Expanding the platform’s breadth to cover more investment management workflows. - Attracting top engineering and domain talent to maintain competitive edge. - Building a strong partner ecosystem (custodians, brokers, data providers). ## Why Work Here - **Culture**: High agency, growth mindset, bias towards action, “brilliant jerks not welcome.” Emphasis on trust, transparency, and solving hard problems. - **Remote/Hybrid**: Offices in Incline Village (NV), Reno (NV), San Ramon (CA), New York (NY); select remote roles available. - **Perks & Benefits** (from careers page): - Unlimited vacation - $0 premiums for employee-only medical, dental, vision - 12-week paid parental leave (primary and secondary caregivers) - $1,500 annual education reimbursement - $800 annual wellness reimbursement - Fertility coverage (through Progyny) - 401k with company match - Stock option grants - Dog-friendly offices - **Team**: Over 400 employees; actively hiring for engineering, sales, consulting, and support roles. ## Sources 1. [ridgeline.ai – About](https://ridgeline.ai/company/about) 2. [ridgeline.ai – Homepage](https://ridgeline.ai/) 3. [ridgeline.ai – Careers](https://ridgeline.ai/company/careers) 4. [ridgeline.ai – Leadership](https://ridgeline.ai/company/leadership) 5. [linkedin.com – Ridgeline](https://www.linkedin.com/company/ridgelineai) ## Other roles at Ridgeline - [Engineering Manager, UI Framework](https://feeny.ai/job/engineering-manager-ui-framework-ridgeline-reno-w2935emk2jp8) — Reno, NV - [Senior Staff HR Partner, International](https://feeny.ai/job/senior-staff-hr-partner-international-ridgeline-dublin-38vzz7ep95sn) — Dublin, Ireland - [Custodian Data Operations Analyst](https://feeny.ai/job/custodian-data-operations-analyst-ridgeline-san-ramon-c70x741gmzv4) — San Ramon, CA / Reno, NV - [Staff Identity and Access Management Engineer](https://feeny.ai/job/staff-identity-and-access-management-engineer-ridgeline-reno-bgeypwq5dbbw) — Reno, NV / San Ramon, CA - [Senior Security Engineer - Infrastructure](https://feeny.ai/job/senior-security-engineer-infrastructure-ridgeline-reno-s88h62wj5cs2) — Reno, NV / San Ramon, CA - [Staff Frontend Engineer, Market Data](https://feeny.ai/job/staff-frontend-engineer-market-data-ridgeline-reno-bq7edrws37sp) — Reno, NV - [Senior Software Engineer, Investment Performance and Analytics](https://feeny.ai/job/senior-software-engineer-investment-performance-and-analytics-ridgeline-reno-629qepzkrvzk) — Reno, NV / San Ramon, CA / New York, NY - [Lead International Trading Support Analyst, Front Office](https://feeny.ai/job/lead-international-trading-support-analyst-front-office-ridgeline-united-states-ymp061r70j1x) — United States - [Senior Customer Success Manager - Growth Segment](https://feeny.ai/job/senior-customer-success-manager-growth-segment-ridgeline-united-states-new-york-z5fxq6s82rzq) — United States / New York, NY - [Staff HR Operations & Technology Analyst](https://feeny.ai/job/staff-hr-operations-technology-analyst-ridgeline-reno-20xfzc3a6fqh) — Reno, NV / San Ramon, CA / New York, NY