--- title: 'IT Colleague Support Engineer at PPRO' canonical: 'https://feeny.ai/job/it-colleague-support-engineer-ppro-london-wswjf48fh3kw' type: 'job' last_seen: '2026-09-07' --- # IT Colleague Support Engineer at PPRO - **Company:** PPRO - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/ppro/b3c8b989-fc84-4bb3-b265-8bedadc2c2a8 ## Job description At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started. Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us. The Purpose: PPRO’s Digital Workplace team strives to enable every employee to do their best work. We aim to provide a delightful, innovative, and secure IT experience. Our Colleague Support Engineers are at the forefront of that effort, assisting our colleagues with their IT needs, challenges, and issues throughout their journey with PPRO. As our vibrant London office continues to expand, you will serve as the primary IT ambassador on the ground. From resolving critical login issues to optimizing office connectivity for high-stakes collaboration, you'll be the trusted expert your colleagues rely on every day. In addition to owning end-to-end first and second line support locally, you will collaborate closely with our global support hubs in Munich, Berlin, and São Paulo to drive consistent, high-quality standards across all PPRO locations. You'll play a key role in fostering a supportive, solution-driven workplace culture. Your Responsibilities: - Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives - Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations - Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations - Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally - Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows - Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings - Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration - Author and refine knowledge base documentation, encouraging self-service problem solving across the organization - Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management What you'll need: - Proven track record in IT support, with equivalent practical experience or a relevant degree - 3+ years of experience resolving complex technical issues in dynamic environments - Ability to work onsite in our London office 5 days a week (must be UK-based with right to work) - Strong communication skills in English, both written and spoken - Solid background supporting enterprise macOS and Windows operating systems - Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE Nice to Have: - Prior experience in customer-centric roles or technical support desks - ## Experience with M365 and Dynamics What's in it for you? Holiday - We offer 28-day holiday allowance. Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.. Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions. Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments. Workplace Nursery Scheme - Save on childcare through salary exchange Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more. Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration. Pet-friendly office- Because work is better with your paw-tners by your side Our Principles: We get things done: We are courageous; we take ownership, make decisions and get things done. We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do. We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement. We work as a team: We collaborate closely and value team success over individual achievement. ## About PPRO ## Company Overview - **One-liner**: PPRO provides a single integration for businesses and banks to accept and process a wide range of local payment methods in over 85 markets globally. - **Entity Type**: Private (Growth Stage, 9 known funding rounds) - **Headquarters**: London, United Kingdom - **Founded**: 2006 - **Founders**: (Not publicly available) ## Core Business - **Primary industry/industries**: Financial Services, Payments Technology, Local Payments Infrastructure - **Target customers**: B2B; e-commerce platforms, payment service providers (like Stripe and PayPal), banks, and other enterprises seeking to expand their global payment capabilities. - **Mission or purpose statement**: To help businesses grow globally by letting their customers pay the local way. They combine local intelligence with technology and deep expertise to provide a truly local presence. ## Products & Services - **Local Payment Method (LPM) Aggregation**: A single API and platform to manage an extensive portfolio of local payment methods (e.g., digital wallets, bank transfers, buy now, pay later) across 85+ countries. - **PPRO Connect**: A platform that orchestrates and manages all local payment methods, providing a single point of integration for acquiring and payouts. - **Licensing and Compliance**: Infrastructure and licenses that enable clients to accept payments without having to individually acquire licenses in each market. ## Market Standing - **Valuation/Market Cap**: Not publicly available for this private company. - **Key Metrics**: - **Annual Revenue**: **EUR 56.3M** (per LinkedIn). - **Total Transaction Volume**: **€20 billion** (per company website). - **Merchants Served**: **3 million+** (per company website). - **Notable Investors/Partners**: Partners include major players like Stripe and PayPal. Specific lead investors not disclosed in search results, but the company has 9 prior funding rounds. - **Growth Signals**: - 20 years in business (founded 2006), demonstrating strong market stability. - Employs **358 people** (+4.5% YoY, +22 people) (per LinkedIn). - Operations in 7 countries, with a workforce distributed across 21 countries. - Serves 85+ markets and processes over €20bn in transaction volume. ## Competitive Advantages - **Deep Local Expertise**: Offers a "local presence" in 85+ markets, combining local knowledge with a tech-first approach, which is a high barrier to entry for competitors. - **Single Integration**: An engineering-first approach that simplifies a notoriously complex global payments problem into a single API. - **Established Partnerships**: Strong relationships with leading global payment service providers, banks, and e-commerce platforms. - **Scale & Reliability**: 20 years of operation and processing significant transaction volume (€20bn) provides a strong track record and trust. ## Strategic Focus - **International Expansion**: Continuously adding new local payment methods and expanding into new markets to help customers grow their global reach. - **Customer-Centricity**: Placing the customer at the center of product development to solve core payment challenges. - **Deepening Platform Capabilities**: Enhancing the PPRO platform to offer more sophisticated orchestration, compliance, and licensing solutions. ## Why Work Here - **Culture**: An open, diverse, and inclusive culture with 50+ nationalities working together. Core values include "We get things done," "We act with trust and integrity," "We put the customer first," and "We work as a team." - **Work Model**: **Hybrid** with a typical on-site requirement of **three days per week**. - **Global & Collaborative**: Opportunities to work with talented global counterparts on challenging projects across 9 locations. - **Perks & Benefits**: - **Competitive salary** with great benefits. - **Dedicated yearly budget** for professional development (courses, workshops, certifications) and access to **LinkedIn Learning**. - **Gym membership support**. - **Mental health and well-being platform** partnership. - **Work from abroad policy**: 30 days per year of international remote work flexibility. - **Engagement and collaboration** budgets and events. - **Paid time off and parental leave**. - **Growth**: Clear opportunities for advancement in a tech-led business. The interview process is candidate-experience focused, typically aiming for a 4-week cycle. ## Sources 1. [ppro.com - Careers](https://www.ppro.com/about-us/careers/) 2. [ppro.com - About Us](https://www.ppro.com/about-us/) 3. [ppro.com - Team](https://www.ppro.com/about-us/team/) 4. [jobs.lever.co - PPRO](https://jobs.lever.co/ppro) 5. 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