---
title: 'IT Configuration and Change Business Analyst at Computer World Services'
canonical: 'https://feeny.ai/job/it-configuration-and-change-business-analyst-computer-world-services-bethesda-x188s2h302rq'
type: 'job'
last_seen: '2026-10-25'
---

# IT Configuration and Change Business Analyst at Computer World Services

- **Company:** Computer World Services
- **Location:** Bethesda, MD
- **Compensation:** $80k–$105k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.lever.co/cwsc/c96eb938-b819-4f53-a2c4-1d118ba403f5

## Job description

- The Configuration Analyst & Change Coordinator is responsible for supporting the governance, quality, and operational execution of Configuration Management (CMDB) and Change Management processes.
- This role ensures the integrity, accuracy, and compliance of configuration data while coordinating and controlling the lifecycle of IT changes to minimize risk, disruption, and service impact.
- The position plays a critical control function within IT Operations and works closely with infrastructure, application, security, risk, and audit teams.

## Key Tasks & Responsibilities

- Configuration Management Support: ·Assist in documenting and maintaining configuration items (CIs) in the Configuration Management Database (CMDB). ·Work closely with Configuration Managers to ensure accurate records of hardware, software, and related components. ·Help baseline the current set of CIs and ensure they are properly documented and controlled. ·Track changes to configuration items, ensuring updates are accurately reflected in the CMDB. ·Collaborate with stakeholders to verify and validate CI information, maintaining data integrity. ·Assist Change Managers in assessing the impact of proposed changes on configuration items. ·Provide support in identifying related configuration items affected by change requests. ·Help ensure that changes are properly documented and recorded in the CMDB. ·Assist in verifying and auditing changes to configuration items to ensure accuracy and compliance.
- Change Management Support: ·Coordinate the lifecycle of Normal, Standard, and Emergency Changes ·Perform quality checks on change submissions (risk, impact, backout plan, testing evidence) ·Validate risk scoring accuracy based on defined methodology ·Validate completeness before TRB and CAB review ·Maintain the enterprise change calendar ·Identify scheduling conflicts and risk overlaps ·Prepare CAB materials and documentation ·Track Post-Implementation Reviews (PIRs) ·Monitor change success rate and documentation compliance ·Escalate high-risk or non-compliant changes to the Change Manager
- Continuous Improvement: ·Participate in continuous assessment of Configuration Management processes and practices. ·Identify areas for improvement and provide input to enhance the efficiency and effectiveness of configuration management activities. ·Collaborate with team members to implement approved improvements and changes. ·Stay updated on industry best practices and trends in Configuration Management to contribute to process enhancement efforts. ·Identify opportunities and implement plans to incorporate AI tools and efficiencies.

Education & Experience

- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- 2+ Years experience supporting configuration and change management environment, requirements gathering, and documentation.
- Experience with the ITIL processes: configuration, change, release, production migration.
- Knowledge of Change Management principles and practices.
- Knowledge of Configuration Management principles and practices.
- Familiarity with Configuration and Change Management tools and databases, such as ServiceNow.
- Knowledge of IT infrastructure and support.
- Experience developing, writing and implementing SOPs.
- Strong attention to detail and organizational skills.
- Good communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong experience with Microsoft M365 Suite, PowerBI.
- Hands-on experience with ITSM tools (e.g., ServiceNow, BMC, Jira Service Management)
- Eagerness to learn and adapt to evolving technologies and processes.
- Excellent coordination and follow-up skills
- Ability to challenge and enforce governance standards diplomatically
- Strong stakeholder communication skills

Certifications

- ITIL Foundation v4 Certification (required)

Security Clearance

- Public Trust Moderate (Tier 2)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

- May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.
- May require lifting and carrying heavy equipment.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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