---
title: 'IT Desktop Specialist at Armaments Research Company'
canonical: 'https://feeny.ai/job/it-desktop-specialist-armaments-research-company-virginia-6qdm2m5s03yf'
type: 'job'
last_seen: '2026-10-29'
---

# IT Desktop Specialist at Armaments Research Company 

- **Company:** Armaments Research Company 
- **Location:** Virginia, United States
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/armamentsresearchcompany/jobs/5439665008

## Job description

## About Armaments Research Company

Armaments Research Company (ARC) is a technology company dedicated to bringing real-time situational awareness and battlefield logistics capabilities to the warfighter. You will be an integral part of the ARC team managing program execution in support of our innovative and powerful IoT devices to enhance national security.

Our core offering is the ARC AI-Enabled Weapons Sensor (AEWS), which collects and transmits real-time tactical data to the cloud. This information enables battlefield/tactical awareness and aggregated insights into big data sets that do not exist today. ARC technologies were initially developed in partnership with DARPA and the National Science Foundation and leverage internet-of-things (IoT) technology and machine learning to derive actionable insights and transform operational responses. This novel technology will be deployed at scale to enhance safety, decision-making, and sustainment for the warfighter at the tactical edge.

## What You'll Do

Day-to-Day IT Support

- Serve as the primary point of contact for internal IT support requests across hardware, software, connectivity, and account issues
- Troubleshoot and resolve technical issues across Windows and macOS environments: in person, remotely, and via the ticketing system
- Manage the IT ticketing queue: logging, prioritizing, and resolving requests in a timely manner with clear communication throughout
- Escalate complex issues to senior IT staff with thorough documentation of steps already taken
- Provide A/V and technical support for team meetings, all-hands events, and customer demonstrations

Device & Account Management

- Set up, configure, and deploy laptops and peripherals for new employees
- Manage user accounts and access in Microsoft 365 and Azure Active Directory: creating, modifying, and disabling accounts as needed
- Perform onboarding IT setup for new hires: accounts, devices, software, and access on Day 1
- Perform offboarding IT tasks for departing employees: revoking access, recovering equipment, and securing accounts
- Maintain and track IT asset inventory: devices, peripherals, cables, and accessories

Systems & Network Support

- Support basic network troubleshooting: WiFi connectivity, VPN access, and printer issues
- Assist with software installations, updates, and patch management on employee devices
- Support endpoint management using MDM tools (Intune, Jamf, or equivalent)
- Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions

Security & Compliance Support

- Follow and help enforce ARC's IT security policies including password management, MFA, and acceptable use
- Assist with maintaining ARC's CMMC Level 2 compliance posture; following established security procedures and escalating any anomalies
- Support periodic access reviews and help maintain accurate records of user permissions
- Complete required security awareness and CUI training and support team compliance with annual training requirements

Documentation

- Document common issues and resolutions in ARC's IT knowledge base; building a resource that makes the whole team more self-sufficient
- Maintain accurate records in the IT ticketing system
- Assist with updating IT procedures and runbooks as directed

Relevant Skills and Experience

- 1+ year of experience in an IT Support, Help Desk, or Desktop Support role
- Proficiency with Windows 10/11 troubleshooting and basic administration
- Working knowledge of macOS (ARC is a mixed Windows/Mac environment)
- Familiarity with Microsoft 365: Outlook, Teams, SharePoint, OneDrive
- Basic understanding of networking fundamentals: WiFi, VPN, DNS, DHCP
- Strong troubleshooting instincts: you approach problems methodically and don't give up easily
- Excellent communication and interpersonal skills: patient, clear, and never condescending
- Customer-service mindset: you genuinely enjoy helping people and take pride in fast, effective resolutions

Bonus Points

- Experience with Active Directory or Azure AD user and group management
- Familiarity with an IT ticketing system (Jira, ServiceNow, Zendesk, or similar)
- CompTIA A+ certification (or currently studying for it)
- Experience supporting a hybrid or remote workforce
- Familiarity with MDM tools such as Microsoft Intune or Jamf
- Interest in cybersecurity and a basic awareness of security best practices
- Prior experience in a startup, defense contractor, or government environment

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.

What We Offer:

Equity Options 401k plan Employer paid employee medical, dental and vision

12 paid holidays plus Flexible PTO Policy

## About Armaments Research Company 

## Company Overview
- **One-liner**: Armaments Research Company (ARC) delivers artificial intelligence to individual weapon systems, enhancing warfighter situational awareness, survivability, and sustainment in contested environments.
- **Entity Type**: Private (Grant-funded; total funding ~$1.7M from multiple NSF grants)
- **Headquarters**: Washington, District of Columbia, USA (also has an office in Bethesda, Maryland and a presence in Nairobi, Kenya)
- **Founded**: 2017 (LinkedIn) or 2016 (CB Insights – conflicting reports)
- **Founders**: Mike Canty (Co-founder & CEO)

## Core Business
- **Primary industry/industries**: Defense and Space Manufacturing; Military AI / IoT
- **Target customers**: U.S. Department of Defense (Army, Air Force, PEO Soldier, DEVCOM), allied militaries, large-scale combat operations units
- **Mission or purpose statement**: Improve individual soldier survivability in Large Scale Combat Operations through enhanced situational awareness and predictive logistics.

## Products & Services
- **ARC AEWS (AI-Enabled Weapon Sensors)**: IoT sensors mounted on small arms that capture discharge events, weapon health, and usage metrics to deliver real-time data from the tactical edge.
- **Predictive Logistics**: Automates and prioritizes resupply operations, ensuring critical resources arrive where and when needed.
- **Predictive Maintenance**: Monitors weapon health and performance to improve readiness and extend system lifespan.
- **Situational Awareness**: Strengthens the common operating picture, reduces fratricide risk, and enables integration with autonomous systems.
- **Training Optimization**: Provides “game film” after-action reviews and advanced metrics to enhance tactical proficiency.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding ~$1.7M (conflicting reports: LinkedIn notes $1,674,994 from two NSF grants; CB Insights reports $970K total raised)
- **Notable Investors/Partners**: National Science Foundation (primary grantor), Riptide Ventures, xTech Accelerator. Government partners include Army DEVCOM, PEO Soldier, and the U.S. Air Force.
- **Growth Signals**: Headcount of 30 employees (+11.4% YoY); recent task orders in 2025 (DEVCOM small unit resupply, AI-enhanced weapon sensor for the M249, human-machine teaming with the Air Force); 7 open job postings as of mid-2026.

## Competitive Advantages
- **Proprietary sensor & AI pipeline**: Over 53 patents covering weapon usage monitoring, sensor fusion, and avionics.
- **Real-world military deployment**: Systems tested and deployed in large-scale combat operations, not just prototypes.
- **First-mover in weapon-borne AI**: Only company offering a production-ready, AI-enabled sensor for individual small arms (e.g., M249, light machine guns).
- **Deep government relationships**: Multiple multi-year contracts and task orders with Army and Air Force units.

## Strategic Focus
- **Current priorities**: Scaling human-machine teaming, advancing automated logistics (ATLaS), and integrating with autonomous systems for contested environments.
- **Direction for growth**: Expanding sensor capabilities across more weapon platforms, entering allied defense markets (e.g., Kenya office), and deepening predictive analytics for sustainment.

## Why Work Here
- **Culture highlights**: Mission-driven environment focused on saving lives; values include “Service First,” “Take Ownership,” “Create a Collaborative Environment,” and “Think Big.”
- **Remote/hybrid policy**: Some roles (e.g., Firmware Engineer) are listed as remote; other positions are based in Virginia or Washington, DC.
- **Notable perks or engineering culture**: Hands-on work with cutting-edge defense tech; opportunity to shape the future of battlefield logistics; emphasis on real-world experience from diverse backgrounds (veterans, engineers, data scientists).

## Sources
1. [armaments.us](https://www.armaments.us/) – Official company website
2. [armaments.us/about](https://www.armaments.us/about) – About page, leadership, history
3. [job-boards.greenhouse.io/armamentsresearchcompany](http://job-boards.greenhouse.io/armamentsresearchcompany) – Active job listings
4. [LinkedIn – Armaments Research Company](https://www.linkedin.com/company/armaments) – Employee data, funding, growth
5. [CB Insights – Armaments Research Company](https://www.cbinsights.com/company/armaments-research-company) – Financials, patents, investors

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