--- title: 'IT - End User Services & Desktop Support Engineer at TXSE' canonical: 'https://feeny.ai/job/it-end-user-services-desktop-support-engineer-txse-dallas-y95bmw9abxf3' type: 'job' last_seen: '2026-09-09' --- # IT - End User Services & Desktop Support Engineer at TXSE - **Company:** TXSE - **Location:** Dallas, TX - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-05-09 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/txse/ef70b0c7-b0fe-455f-8d17-9b3b54003e0c ## Job description IT End User Services & Desktop Support Engineer ## Overview The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting. ## Responsibilities - Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate. - Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems. - Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment. - Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job). - Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency. - Documenting and refining support processes to improve service quality and reduce recurring issues. - Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency. Required Skills - Bachelor’s degree required; Computer Science, Information Systems, or related field preferred. - 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux. - Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365. - Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes. - Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar). - Strong communication skills with proven ability to support users onsite. - Ability to lift and move IT equipment up to 50 lbs. Beneficial Skills - Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS). - Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar). - Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar). - Knowledge of software packaging, scripted installations, and deployments. - Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery. - Chocolatey Software Packages - Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent). ## About TXSE ## Company Overview - **One-liner**: A national securities exchange headquartered in Dallas, Texas, built to bring real competition and choice to U.S. equity markets. - **Entity Type**: Private (well-capitalized, backed by some of the largest financial institutions and liquidity providers) - **Headquarters**: Dallas, Texas, USA - **Founded**: Not publicly available (SEC approved recently; temporary headquarters established in Dallas) - **Founders**: Not publicly available (leadership includes Lee as Chairman and CEO) ## Core Business - Primary industry: Financial services / Securities exchange - Target customers: B2B – U.S. and international issuers, investors, and market participants (including exchange-traded product sponsors) - Mission or purpose statement: "Bringing greater competition, transparency, and choice to U.S. equity markets" (txse.com) ## Products & Services - **Texas Stock Exchange (TXSE)**: A fully integrated, electronic, national securities exchange for listing and trading equities and exchange-traded products (ETPs). Provides quotation and trade-visibility services, issuer co-branding support, and a conference center for market events. ## Market Standing - **Valuation/Market Cap**: Not disclosed (described as "the most well-capitalized equities exchange to ever be approved by the SEC") - **Key Metric**: Total funding not publicly available; backed by "some of the largest financial institutions and liquidity providers in the world" - **Notable Investors/Partners**: Strategic partners include major financial institutions and liquidity providers (names not specified in available materials) - **Growth Signals**: Building the Texas Market Center (TMC) in Dallas; actively hiring across multiple roles (IT, Compliance, Engineering) in Dallas and New York; expanding its listing and trading ecosystem ## Competitive Advantages - Only national securities exchange built, headquartered, and incorporated in Texas, offering a differentiated geographic and regulatory position. - Issuer-aligned and transparent standards designed to compete with incumbent exchanges. - Backed by deep-pocketed institutional investors, providing strong capitalization and credibility. - Fully electronic infrastructure with a focus on modern market structure. ## Strategic Focus - Current priorities include establishing the exchange as a viable alternative for corporate listings, expanding its suite of exchange-traded products, and building out the Texas Market Center as a physical hub for market ceremonies and issuer services. - Growing the team across technology, compliance, operations, and trading to support exchange launch and ongoing operations. ## Why Work Here - Opportunity to be part of a historic launch of a new national securities exchange, with the chance to shape its culture and technology from the ground up. - Hybrid and on-site roles available in Dallas, TX and New York, NY (roles include Site Reliability Engineer, Senior Systems Architect, Director of Compliance). - Leadership team combines deep expertise in market structure, regulation, and corporate governance. - Culture emphasizes transparency, competition, and long-term alignment with issuers and investors. - Perks not explicitly detailed, but the exchange is well-capitalized and growing, suggesting competitive compensation and a dynamic startup-like environment within a regulated industry. ## Sources 1. [txse.com/careers](https://www.txse.com/careers) 2. [jobs.lever.co/txse](https://jobs.lever.co/txse) 3. [txse.com](https://www.txse.com/) 4. [txse.com/about-us](https://www.txse.com/about-us) 5. [txse.com/leadership](https://www.txse.com/leadership) ## Other roles at TXSE - [Listings Strategy Analyst](https://feeny.ai/job/listings-strategy-analyst-txse-dallas-f1sr9eppxajw) — Dallas, TX - [Senior Systems Architect](https://feeny.ai/job/senior-systems-architect-txse-new-york-337edbevvbgy) — New York, NY - [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-txse-dallas-mbyxbaw7gkah) — Dallas, TX - [Director of Compliance](https://feeny.ai/job/director-of-compliance-txse-dallas-a920n0s5t0zw) — Dallas, TX - [Opportunistic Hires](https://feeny.ai/job/opportunistic-hires-txse-dallas-38vcftbmj7nv) — Dallas, TX - [Market Operations Analyst (All Experienced Levels)](https://feeny.ai/job/market-operations-analyst-all-experienced-levels-txse-dallas-1sd0dq1xm3bh) — Dallas, TX