--- title: 'IT Engineer at Buildkite' canonical: 'https://feeny.ai/job/it-engineer-buildkite-united-states-us-west-coast-e29102gpw02h' type: 'job' last_seen: '2026-09-09' --- # IT Engineer at Buildkite - **Company:** Buildkite - **Location:** United States / US West Coast - **Posted:** 2026-08-24 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/buildkite/jobs/5398715008 ## Job description ## About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence. ## About the Role Buildkite's IT team is small. This hire grows it, and it's the first one based in the Americas. The split is roughly 60% operational support, 40% engineering today, and we expect it to tip toward engineering as we automate the repetitive tasks out of existence. We're publishing that number rather than burying it, because the engineering half is real work and not a someday. We're not looking for someone to take tickets and provision devices. We're looking for someone who treats IT as an engineering problem — who automates instead of accepting manual work, builds systems instead of patching them, and documents as they go rather than as an afterthought. Two things make this role different from the IT job you're picturing. You'll be building with AI, and we're hiring for it directly. This isn't a role where AI is a nice-to-have you'll pick up as you go. We expect you to already work this way — shipping automation, integrations, and internal tooling with these tools in hand every day, in repos, through pull requests. What we care about is the judgement that remains once the tools are doing the typing: framing the problem before you delegate it, reading and questioning what comes back, and verifying behaviour rather than trusting appearance. We assess that directly, in a live working session, not by asking you about it. You'll be rolling out AI tooling to the company. We're deploying Serval, an AI-native ITSM platform, to handle first-line support and access requests in Slack. Standing that up — the workflows, the knowledge sources, and the guardrails on what an agent is allowed to do unsupervised — is live work you'd co-own early on. Deciding where automation should stop is as much of the job as making it work. You'll report to the IT Engineering Manager (based in Melbourne, Australia) and work closely with Engineering, Security, and People Ops. You're not inheriting a mess, and you're not starting from zero. The foundations are solid and the team is three people — which means you'll spend your time extending things that work, and you'll have real say in what gets built next. Your internal customers are mostly engineers who care about good tooling and will absolutely notice the difference between something well-built and something bolted together. That raises the bar — in the best way. Where You’ll Be Pacific or Mountain time zone. Our engineering team is global, but IT coverage has been APAC-only. That means a developer in San Francisco with a blocked deployment at 10am has been waiting until late afternoon for help. You'd be the person who closes that gap — the first point of IT contact for the Americas, with real autonomy because there's nobody in your time zone to escalate to. That's the honest trade: more independence than most IT roles, and more genuine ownership, because for a good part of your day you are IT. You'll have solid overlap with the rest of the team in your afternoons, and we run async properly — being the only person awake doesn't mean being the only person supported. ## What You'll Do - Own day-to-day operational support: devices, SaaS admin, access management, and troubleshooting across a globally distributed team - Build and maintain automation for access provisioning, onboarding, offboarding, and common support workflows - Contribute to IaC using Terraform or similar tooling for SaaS configuration management - Design and build API and webhook integrations across our internal tooling stack - Mature device trust, compliance tooling, and endpoint management - Collaborate with Security, Platform Engineering, and People Ops on projects that span team boundaries - Document as you work — not as a separate task at the end A Typical Week Monday morning: you're first up in your region, so you triage what came in overnight and unblock two people in Slack. Afternoon: overlap with the APAC team, review a PR for the automation you've been building. Tuesday: provision a device, then a focused block wiring up a Serval workflow for access requests — and working out which ones it should not be allowed to approve on its own. You'll context-switch between reactive support and focused engineering work, often in the same day. Both sides of the role are real from day one. This Is You If You Have... - SaaS platform administration and identity provider management - macOS device management and MDM experience - SSO, SAML, and SCIM configuration and troubleshooting - Strong written communication for async, remote-first work - Access lifecycle management: onboarding and offboarding experience - Scripting ability — you've actually built things, not just patched them Bonus Points If You Have... - API and webhook integration experience - Comfort with AI-assisted development workflows - IaC experience (Terraform or similar) - Endpoint management and compliance tooling - Background at a developer-tooling or engineering-focused company ## Benefits - 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that. - An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you. - Retirement and health coverage (based on your region) — build towards your future, your way. - 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we’re committed to supporting you and your family through it. - Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need. - Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery. - Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn’t have to happen from one desk. Exact benefits may vary slightly by country. We'll walk through the specifics for your location. What Happens Next Every application gets a response. If this sounds like the way you already sell, apply, or reach out with questions first. 🌈 Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com. ## About Buildkite ## Company Overview - **One-liner**: Buildkite provides a hybrid-cloud continuous integration (CI) and delivery platform that runs on customer-owned infrastructure, enabling fast, secure, and scalable software delivery. - **Entity Type**: Private (Series B) - **Headquarters**: Melbourne, Australia - **Founded**: 2013 - **Founders**: Keith Pitt, Tim Lucas, Lachlan Donald ## Core Business - Primary industry/industries: Developer Tools (CI/CD), DevOps, Software Delivery - Target customers: B2B, serving engineering teams from startups to large enterprises (including OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, Reddit) - Mission or purpose statement: "Unblock developer innovation across the globe." ## Products & Services - **[Buildkite Pipelines]**: A hybrid CI/CD platform where the control plane runs in the cloud but build agents execute on the customer’s own infrastructure. Offers unlimited parallelism, dynamic pipelines, wait/block/trigger steps, LLM integrations, and conditional logic for complete workflow control. - **[Buildkite Test Engine]**: A test analytics product that provides intelligent test splitting, performance insights, and real-time flaky test isolation to reduce wait times on slow test suites. - **[Buildkite Package Registries]**: Native package and artifact management (acquired via Packagecloud in 2023) to secure the software supply chain and accelerate builds/deployments across any ecosystem. - **[Buildkite Mobile Delivery Cloud]**: A preconfigured environment for accelerating mobile app deployment. - **[Buildkite MCP Server]**: Connects AI tools to pipeline data with precision log access and token optimization. - **[Agentic Workflow Components]**: Flexible components for building AI-powered workflows with complete control, including Universal Pipeline Triggers and flaky test routing to AI agents. ## Market Standing - **Valuation**: Over $200 million (as of CEO transition announcement, 2023/2024) - **Key Metric**: Total Funding of $41.7M (Series A: $28M led by OpenView with General Catalyst in 2020; Series B: $31M led by OneVentures and AirTree in 2022; plus earlier seed/angel rounds) - **Annual Revenue**: Approximately $30.4M (LinkedIn estimate) - **Notable Investors/Partners**: OpenView, General Catalyst, OneVentures, AirTree Ventures - **Growth Signals**: - Supports over 60,000 users from leading global software organizations. - Customers include OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, and Reddit. - In 2023, acquired Packagecloud to extend into native package and artifact management. - Headcount of 115 employees (as of mid-2025), with +3.6% monthly workforce growth and +22.6% yearly LinkedIn follower growth. - Reddit cut mobile CI build times by up to 50% using Buildkite; Rippling reduced CI/CD costs by 50% using AWS Spot Instances with Buildkite. ## Competitive Advantages - **Hybrid Architecture**: A unique "control plane in the cloud, agents on customer infrastructure" model that offers flexibility and security, aging into a prescient position as competitors moved to fully managed, prescriptive runtimes. - **Composability & Flexibility**: Provides "composable primitives" rather than a rigid platform, allowing teams to build workflows their way. - **Performance**: Massive parallelization capabilities, with top 1,000 pipelines seeing a 90% reduction in build times (saving over 18,000 years of developer time in 2023). - **Trusted by Tech Giants**: Serves some of the most demanding engineering organizations in the world (OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block). ## Strategic Focus - **AI-Native Workflows**: Deepening AI integrations with MCP servers, LLM connectors, and agentic workflow components to meet the demands of AI-led development. - **Platform Expansion**: Growing beyond core CI into test analytics, package management, and mobile delivery to become a comprehensive Scale-Out Delivery Platform. - **Scaling the Team**: Actively hiring across engineering (Platform, ML, Security), sales, customer success, and developer relations, with a focus on senior and staff-level roles. - **Global Reach**: Operating in 8 countries (Australia, United States, New Zealand, Canada, United Kingdom, Ukraine, Germany, Japan) with a fully remote team. ## Why Work Here - **Remote-first since 2013**: A globally distributed team working from over 60 cities. No set office hours; flexible schedules to accommodate life commitments. - **Small Team, Global Impact**: Emphasizes that small teams can achieve big things, with every employee being an important part of the company. - **Growth Opportunities**: In a growing company (115 employees), employees work on a wide range of projects and ship work that directly impacts customers. - **Engineering Culture**: Deeply technical, customer-first philosophy. The company values "Empower others," "Maintain momentum," and "Community." Trust is a core principle—teams get context and direction, then are trusted to make decisions. - **Notable Perks**: Flexible work hours, ability to work from home, co-working spaces, or cat cafés. The interview process includes a "Craft Interview" focusing on productivity, team player, customer obsession, and curiosity. - **Current Open Roles** (as of mid-2025): Engineering Manager - Platform, Escalations Engineer, Staff ML Engineer, Staff Security Engineer, VP of Engineering - Product, Senior Community Engineer, Staff Developer Relations Engineer, Staff Customer Success Manager, Technical Account Manager, Account Executive, Brand roles, and more. ## Sources 1. [Buildkite About Page](https://buildkite.com/about/company/) 2. [Buildkite Careers Page](https://buildkite.com/about/careers/) 3. [Buildkite Product Page](https://www.buildkite.com/) 4. [Buildkite LinkedIn Profile](https://au.linkedin.com/company/buildkite) 5. [Buildkite Jobs on Greenhouse](https://job-boards.greenhouse.io/buildkite/jobs/5121800008) ## Other roles at Buildkite - [Cloud Efficiency Engineer (AWS/FinOps)](https://feeny.ai/job/cloud-efficiency-engineer-aws-finops-buildkite-anz-region-vtt5g7zq6wmn) — ANZ Region - [Sales Enablement Lead](https://feeny.ai/job/sales-enablement-lead-buildkite-united-states-us-west-coast-kcn3df4n6h9y) — United States / US West Coast - [Senior DevOps Support Engineer](https://feeny.ai/job/senior-devops-support-engineer-buildkite-united-kingdom-ireland-or-1wefbqzv6se7) — United Kingdom Ireland OR, Poland - [Senior DevOps Support Engineer](https://feeny.ai/job/senior-devops-support-engineer-buildkite-australia-wa-xsqe4bcvb61h) — Australia - WA - [Senior Engineer - Agents](https://feeny.ai/job/senior-engineer-agents-buildkite-anz-region-8tkpr20yp5v9) — ANZ Region - [Staff Engineer - DevX](https://feeny.ai/job/staff-engineer-devx-buildkite-anz-region-hhr3d9nssxst) — ANZ Region - [Developer Events Lead](https://feeny.ai/job/developer-events-lead-buildkite-san-francisco-q5pcprk6cqre) — San Francisco, CA - [Incident Management & Resilience Lead](https://feeny.ai/job/incident-management-resilience-lead-buildkite-anz-region-f0kgrwj98c0w) — ANZ Region - [Staff Engineer - Releases](https://feeny.ai/job/staff-engineer-releases-buildkite-anz-region-tw4mxne7587d) — ANZ Region - [Staff Developer Advocate](https://feeny.ai/job/staff-developer-advocate-buildkite-san-francisco-dj1erkn2f56r) — San Francisco, CA