--- title: 'IT Engineer at CentralReach' canonical: 'https://feeny.ai/job/it-engineer-centralreach-holmdel-ex55m2nt9xzc' type: 'job' last_seen: '2026-11-12' --- # IT Engineer at CentralReach - **Company:** CentralReach - **Location:** Holmdel, NJ - **Compensation:** $75k–$85k - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-12 - **Apply:** https://job-boards.greenhouse.io/centralreach/jobs/4484291009 ## Job description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach is seeking a motivated, customer-focused IT Engineer to join our Information Technology team. This role is part of a collaborative team responsible for providing exceptional technical support to employees, managing corporate technology systems, and continuously improving IT operations. The ideal candidate is a well-rounded IT professional who enjoys solving technical challenges, supporting employees, and working with modern cloud-based technologies. This position combines hands-on employee support with endpoint management, identity and access administration, SaaS application support, security, and IT process improvements. As an IT Engineer, you will work closely with fellow IT Engineers to ensure employees have reliable, secure, and efficient access to the tools and technology they need to succeed. You will share responsibility for daily IT operations while contributing to projects that enhance the organization's technology environment and employee experience. Key Accountabilities: Employee Technical Support - Provide timely, professional, and effective L2/L3 technical support to employees (onsite & remote) across Windows, macOS, mobile devices, and enterprise applications. - Collaborate with fellow IT Engineers to manage and resolve incoming support requests, incidents, and service tickets. - Troubleshoot hardware, software, networking, authentication, and application-related issues. - Participate in employee onboarding, offboarding, and internal transfers, including equipment preparation, account provisioning, and access management. - Take ownership of assigned technical issues from initial investigation through resolution, escalating or collaborating when appropriate. - Maintain clear communication with employees regarding issue status, troubleshooting steps, and resolution. - Create and maintain knowledge base articles, troubleshooting guides, and internal IT documentation. Endpoint & Device Management - Administer and maintain Windows and macOS endpoints using management platforms such as Microsoft Intune, Iru, or equivalent solutions. - Configure, deploy, and troubleshoot corporate laptops, peripherals, and mobile devices. - Support automated device provisioning, application deployment, operating system updates, and patch management. - Monitor and maintain endpoint security, compliance, and configuration standards. - Assist with hardware inventory, asset tracking, procurement, and device lifecycle management. - Collaborate with the IT team to improve device deployment processes and endpoint management practices. Identity, Access & SaaS Administration - Administer and support Microsoft 365, Entra ID, and other enterprise SaaS applications. - Manage user accounts, security groups, permissions, licenses, and application access. - Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity lifecycle management. - Troubleshoot authentication, application access, and user provisioning issues. - Assist with SaaS application configuration, integrations, and administration. - Ensure access management processes follow established security policies and least-privilege principles. IT Operations & Security - Collaborate with fellow IT Engineers to maintain the reliability, security, and availability of corporate IT services. - Implement and maintain IT security controls, including endpoint protection, device encryption, patching, and access management. - Partner with Legal, Security and other internal teams to address vulnerabilities, security concerns, and compliance requirements. - Assist with IT audits, security reviews, and evidence collection for applicable compliance frameworks. - Maintain accurate documentation of IT systems, configurations, procedures, and operational processes. - Coordinate with external vendors and service providers to troubleshoot issues and support IT services. Automation, Projects & Process Improvement - Identify opportunities to improve IT workflows, reduce repetitive tasks, and enhance the employee technology experience. - Collaborate on IT projects, application deployments, system improvements, and technology initiatives. - Help streamline onboarding, offboarding, access provisioning, and device management processes. - Recommend improvements to existing tools, procedures, and support practices. - Share technical knowledge and best practices with fellow IT Engineers to improve overall team effectiveness. Desired Skills and Experience: - 3–5 years of professional experience in IT support, IT engineering, systems administration, or a related technical role. - Strong troubleshooting experience with Windows and macOS operating systems. - Hands-on experience supporting Microsoft 365, Entra ID, Active Directory, or similar enterprise identity platforms. - Experience with endpoint management platforms such as Microsoft Intune, Iru, or equivalent solutions. - Experience supporting enterprise SaaS applications, SSO, MFA, and identity and access management. - Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity. - Experience supporting employees in remote, hybrid, or distributed work environments. - Familiarity with IT ticketing systems, incident management processes, and Remote Monitoring and Management (RMM) tools. - Strong analytical and troubleshooting skills with the ability to independently investigate and resolve technical issues. - Excellent customer service, communication, and interpersonal skills. - Ability to collaborate effectively within a small IT team and share responsibility for daily operations. - Strong organizational skills with the ability to prioritize support requests and project assignments. - Willingness to learn new technologies, share knowledge, and contribute to continuous improvement. Preferred Skills and Experience: - Familiarity with scripting and automation using PowerShell or equivalent. - Familiarity with security and compliance frameworks such as SOC 2, NIST, HIPAA or ISO 27001. - Experience administering email protection platforms such as Proofpoint. - Experience with IT asset management, patch management, hardware procurement, and device lifecycle management. - Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or other security-related certifications. What Success Looks Like: - Employees receive timely, knowledgeable, and professional IT support. - Support tickets and technical issues are resolved efficiently with clear communication and accountability. - Corporate devices and applications remain secure, reliable, and properly managed. - Employee onboarding and offboarding processes are completed accurately and on time. - IT documentation and knowledge-sharing practices improve team efficiency. - Repetitive issues and manual tasks are reduced through process improvements and automation. - The IT engineering team works collaboratively to maintain consistent service quality and successfully deliver IT initiatives. #LI-Hybrid Base Salary Range $75,000—$85,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0). Protecting your information is important to us.  Please take a moment to review our Notice of Privacy Practices for Job Applicants. [Applicant-Privacy-Notice-110725](https://centralreach365.sharepoint.com/:b:/s/ApplicantPrivacyNotice/IQBl-WqOdm5oQI9tZ2avE2_7AYJGJ5xXuv-ubvZ989Cf9tk?e=KdZc3m) to understand how we collect, use, store, and protect your personal information during the recruitment process. ## About CentralReach ## Company Overview - **One-liner**: CentralReach provides the #1 AI-powered software platform for autism and intellectual/developmental disability (IDD) care, serving applied behavior analysis (ABA) practices, multidisciplinary clinics, and PreK-12 special education. - **Entity Type**: Private (funding rounds not publicly disclosed) - **Headquarters**: Fort Lauderdale, Florida, USA (with a second office in Holmdel, New Jersey) - **Founded**: 2012 - **Founders**: A practicing Board Certified Behavior Analyst (BCBA) – name not publicly disclosed ## Core Business - **Primary industry**: Healthcare IT / Autism & IDD Care Software - **Target customers**: B2B – ABA therapy providers, multidisciplinary practices, PreK-12 school districts, and employers who support neurodiverse employees. - **Mission or purpose statement**: “Unlock potential in autism and IDD care” – to help children and adults diagnosed with autism and related IDDs, and those who serve them, achieve better outcomes and live more independent lives. ## Products & Services - **CentralReach Platform (All-in-One)** : AI-powered SaaS platform for clinical data collection, scheduling, billing, claims management, and compliance. Includes modules for ABA and multi-disciplinary therapies (speech, occupational therapy). - **cari™ (AI Assistant)**: An AI layer trained on over a billion data points and 40+ BCBA reviews. Provides real-time assistance for note drafting, claim auditing, and scheduling. - **ClaimCheckAI®**: Pre-submission claims auditing tool that reduces denials by catching missing or incorrect information. - **ClaimAcceleratorAI™**: Automates claims checks and intelligently routes clean claims to shorten reimbursement cycles. - **NoteGuardAI™**: Reviews clinical notes for errors, compliance risks, and completeness before submission. - **NoteDraftAI™**: Generates real-time first drafts of session notes from session details to save provider time. - **ScheduleAI®**: Intelligent staff and client scheduling automation that minimizes conflicts and adapts to changing needs. - **CR BillMax**: Revenue cycle management (RCM) service for billing and collections. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Over 185,000 professionals trust the platform (as of 2025); 400 total employees. - **Notable Investors/Partners**: Not disclosed (private company) - **Growth Signals**: - Named to Inc. Magazine’s 2025 list of fastest-growing private companies in the Southeast for the 5th time. - Named a Top AI Company of 2025 by the Software Report. - Named a 2025 Best Place to Work in New Jersey. - Won Dual Stevie® Awards in 2025 for People-Focused CEO (Chris Sullens) and AI Technology Breakthrough of the Year (ClaimCheckAI). - User base grew from 115,000 (Built In, 2024) to 185,000+ professionals. ## Competitive Advantages - **Niche focus**: Deep specialization in autism and IDD care, with roots in ABA therapy – a market with high regulatory and compliance demands. - **AI moat**: Proprietary AI (cari) trained on the largest dataset in the industry (1B+ data points) and refined by clinical experts. - **Integrated platform**: Combines clinical, scheduling, billing, and claims in one system, reducing the need for multiple vendors. - **Established trust**: Trusted by 185,000+ professionals and consistently recognized as a top workplace and fastest-growing company. ## Strategic Focus - **AI-driven automation**: Continued investment in AI features to reduce administrative burden and improve clinical outcomes. - **Expanding beyond ABA**: Growing platform capabilities to support multidisciplinary therapies (speech, occupational therapy) and special education. - **Addressing the care gap**: Using technology to scale access to autism and IDD services amid a growing neurodiverse population. ## Why Work Here - **Culture & Mission**: Mission-driven work with a direct impact on the autism and IDD community. Recognized as a Best Place to Work in NJ and by Built In for culture. - **Work Model**: Hybrid work environment – remote-first but with offices in Fort Lauderdale, FL, and Holmdel, NJ. Most roles are remote-eligible within the US. - **Benefits**: - Two robust medical plans, low-cost dental/vision, 24/7 Teladoc, pet insurance, EAP - 401(k) with strong company match, employer HSA contribution, financial advisor access - Generous PTO, paid holidays, extra PTO day for volunteering (CR Cares) - Paid parental leave, family medical leave - Comprehensive onboarding, career pathing, leadership development, quarterly CR Talks sessions - Company charitable match, diversity and inclusion initiatives (mandated unconscious bias training, inclusive hiring) - **Engineering Culture**: Tech stack includes Ruby on Rails, React, React Native, Angular, Node.js, AWS, Kubernetes, Terraform, SQL. Emphasis on career growth and innovation. ## Sources 1. [CentralReach Careers – Culture & Benefits](https://centralreach.com/careers/) 2. [CentralReach About – Company Overview](https://centralreach.com/about/company/) 3. [CentralReach Homepage – Products & AI](https://centralreach.com/) 4. [CentralReach Job Board – Greenhouse](https://job-boards.greenhouse.io/centralreach/jobs/4147040009) 5. [Built In – CentralReach Perks & Culture](https://builtin.com/company/centralreach?base_route_name=entity.node.canonical&overridden_route_name=entity.node.canonical&page_manager_page=node_view&page_manager_page_variant=node_view-panels_variant-0&page_manager_page_variant_weight=-1) ## Other roles at CentralReach - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-centralreach-holmdel-v4ca8hb4zmr6) — Holmdel, NJ - [Technical Escalation Manager](https://feeny.ai/job/technical-escalation-manager-centralreach-fort-lauderdale-jez4jzr5xfbs) — Fort Lauderdale, FL - [Business Systems Automation Engineer](https://feeny.ai/job/business-systems-automation-engineer-centralreach-holmdel-7s6pp65wpazm) — Holmdel, NJ - [Sr. Director Demand Generation & Marketing Operations](https://feeny.ai/job/sr-director-demand-generation-marketing-operations-centralreach-holmdel-e4ewd4sbks2p) — Holmdel, NJ - [Outcomes-Based Care Manager](https://feeny.ai/job/outcomes-based-care-manager-centralreach-united-states-pc0dfrh3v40v) — United States - [Senior Sales Engineer, Data Products](https://feeny.ai/job/senior-sales-engineer-data-products-centralreach-united-states-18p1xt2q678f) — United States - [Configuration Specialist II](https://feeny.ai/job/configuration-specialist-ii-centralreach-fort-lauderdale-florida-united-states-n0sjg89q4trk) — Fort Lauderdale Florida United States Holmdel New Jersey, United States - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-centralreach-united-states-jqgcfhpmbg8f) — United States - [Sr. Communications Manager](https://feeny.ai/job/sr-communications-manager-centralreach-holmdel-37jaa7r5h5gj) — Holmdel, NJ - [Principal Platform Engineer](https://feeny.ai/job/principal-platform-engineer-centralreach-united-states-n4x2v709jsfz) — United States