---
title: 'IT Engineer, MENA at Brain Co.'
canonical: 'https://feeny.ai/job/it-engineer-mena-brain-co-abu-dhabi-9zmnns6hkw9b'
type: 'job'
last_seen: '2026-09-09'
---

# IT Engineer, MENA at Brain Co.

- **Company:** Brain Co.
- **Location:** Abu Dhabi, United Arab Emirates
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/brainco/9892c2c7-500b-4a59-aca5-b8a78e984bf9/application

**Skills:** IT Support, Helpdesk, macOS, Windows, Okta, Account Management, Access Control, Network Troubleshooting, Hardware Support, Google Workspace Administration, MDM, Jamf, Kandji, Python, Bash, SOC 2 Compliance

> Serve as the frontline of IT operations for a fast-growing AI startup, providing first-line support, managing help desk tickets, and handling onboarding and offboarding for a 70+ person team. The role involves maintaining access controls, supporting AV and network infrastructure, and ensuring security compliance acr...

## Job description

## OUR MISSION

Rebuild how the world works, to make institutions work better for the people they serve.

ABOUT BRAIN CO.

Brain Co. builds AI-native operating systems for large, regulated institutions. Each system is built for a specific industry, powered by agents that push real workflows forward. Underneath it all is Atlas, our proprietary platform that keeps customers in control, secure by design, and never locked into one model.

## WHY NOW

Brain Co. is entering its next phase of production deployments on a national scale with an elite team built from Palantir, Google, Meta, and Nvidia, and a growing footprint across government, insurance, health, and financial services.

Joining now means shaping both the company and a new category of applied AI. Every project here ships to production and is expected to create measurable customer value and impact.

You'll work alongside exceptional peers on some of the hardest problems in applied AI. It’s the kind of work you'll still be proud of in ten years from now.

## The Role

As our IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.

## What You’ll Work On

Help Desk & Employee Support

- First-line IT support for a 70+ person team — hardware, software, and account issues
- On-site and remote support across macOS and Windows
- Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

- Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
- Execute provisioning workflows and fulfill access requests per our access entitlement model
- Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

- Run offboarding on last days: disable accounts, revoke access, recover equipment
- Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

- Own the access request queue and fulfill approved requests within our 2-hour SLA
- Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

- Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
- Help maintain office network infrastructure and troubleshoot connectivity issues
- Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

- Have 2+ years of IT support or helpdesk experience, ideally at a startup
- Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
- Have run onboarding and offboarding workflows and understand the security stakes
- Are organized and dependable — you juggle open requests without dropping the ball
- Communicate clearly with non-technical employees
- Work independently and surface issues proactively

Bonus points for:

- Google Workspace administration
- MDM experience (Jamf, Kandji)
- SOC 2 access control or IT audit exposure
- Basic scripting (Python, Bash)

## Why Join Us

- Real ownership from day one — you’ll run IT operations, not just execute tickets
- Work at a company deploying AI to governments, hospitals, and critical industries
- Competitive hourly compensation

## About Brain Co.

## Company Overview
- **One-liner**: Brain Co. builds applied AI platforms and applications that automate complex, manual workflows for the world’s most important institutions, turning permitting, insurance, supply chain, and patient-care processes from months-long bottlenecks into minutes-long transactions.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (also offices in the United Arab Emirates, United Kingdom, and Spain)
- **Founded**: 2024 (founding conversation in February 2024; public launch in 2025)
- **Founders**: Jared Kushner, Dan Ashton (CEO), Elad Gil, Dr. Luis Videgaray, Eric Wu, Mircea Pasoi, Revant Kapoor

## Core Business
- **Primary industries**: Artificial intelligence, government technology, healthcare, insurance, energy, hospitality, supply chain logistics
- **Target customers**: Global 2000 enterprises, federal/state governments, large healthcare systems, insurance carriers (B2B / Enterprise)
- **Mission or purpose statement**: “Empower the world’s most important institutions to create an abundant AI future” and “reinvent the broken processes that hold governments and institutions back.”

## Products & Services
- **Permitting**: Automates construction and other permitting workflows, cutting the process from months to minutes (claims 99% faster, $375M+ unlocked annually). SaaS / AI workflow platform.
- **Specialty Insurance**: Cuts complex underwriting and adjusting workflows from hours to minutes. AI-powered decision engine.
- **Supply Chain**: Optimizes end-to-end supply chain operations, delivering 30% lower cost, 99% reliability, and mitigating $100M+ in lost revenue. Integrated AI platform.
- **Patient Pathways**: Automates patient care-path management, returning patients to optimal care faster. Healthcare AI application.
- **General AI Platform**: An underlying platform that automatically incorporates advances in foundation models, enabling applications to stay current without traditional re-development.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company; Series A at $30M raised)
- **Key Metric**: $30 million total funding (Series A, led by Elad Gil and Affinity Partners, announced October 2025)
- **Notable Investors/Partners**:
  - Lead investors: Elad Gil (Gil Capital), Affinity Partners
  - Strategic partner: OpenAI
  - Angel investors include Ali Ghodsi (CEO Databricks), Andrej Karpathy, Aravind Srinivas (CEO Perplexity), Brian Armstrong (CEO Coinbase), Kevin Weil (CPO OpenAI), Reid Hoffman, Patrick Collison (CEO Stripe), Sarah Guo (Conviction), and many more.
- **Growth Signals**:
  - Headcount: 73 employees (LinkedIn, June 2026), monthly growth of +20.2%, quarterly job posting growth +47.4%
  - 10+ Global 2000 customers and multiple government engagements
  - $375M+ annual value unlocked in permitting alone; $100M+ supply chain revenue loss mitigated
  - Strategic partnership with OpenAI for model access and co-innovation
  - Engineering talent sourced from Stripe, Palantir, Amazon, Adobe, Roblox, and Alchemy

## Competitive Advantages
- **Outcome-based pricing**: Revenue model tied to client results, not software licenses – clients pay based on value delivered.
- **Production deployment, not pilots**: Every engagement begins with a value case; solutions go straight into production.
- **Domain-expertise embedded**: Subject matter experts in each vertical (government, insurance, healthcare) work alongside AI engineers to build around specific rules, regulations, and workflows.
- **Future-proof AI**: Applications automatically incorporate new capabilities from foundation models as they are released, avoiding obsolescence.
- **Enterprise-grade security**: SOC 2 and HIPAA-ready infrastructure with hallucination controls and guardrails.

## Strategic Focus
- Scale the platform across additional government and enterprise verticals (e.g., energy, hospitality)
- Deepen the partnership with OpenAI to rapidly leverage newest model capabilities
- Expand headcount (28 active job postings, especially in AI engineering, infrastructure, security, and deployment)
- Extend presence in the Middle East (Qatar, UAE) and Europe (UK, Spain)
- Continue building a new software-development paradigm where applications auto-update with AI advances

## Why Work Here
- **Culture**: “World-class talent built to deliver applied AI in production.” The team includes engineers from Tesla, NVIDIA, DeepMind, and top tech companies. Emphasis on solving hard, high-impact problems for the largest institutions.
- **Remote/hybrid/office**: Not explicitly stated, but headquarters in San Francisco with distributed teams in UAE, UK, and Spain. Likely a hybrid or office-first model given the nature of client engagements.
- **Notable perks or engineering culture**:
  - Outcome-driven work: every project tied to measurable value cases
  - Direct partnership with OpenAI and access to cutting-edge models
  - High-caliber co-founders (Kushner, Gil, Videgaray, Wu) and leadership (Marne Levine, former COO Instagram/Meta)
  - Rapidly growing (~73 people, +20% monthly headcount growth) – offers early-stage ownership
  - Roles span AI platform engineering, agentic systems, infrastructure, security, and deployment consulting

## Sources
1. [brain.co](https://brain.co/) – Main site overview
2. [brain.co](https://brain.co/blog/introducing-brain-co-9gk9a) – Introducing Brain Co. blog post (funding, founders, investors, customers)
3. [braincompany.ai](https://braincompany.ai/about) – About page (team, approach, security)
4. [linkedin.com](https://www.linkedin.com/company/brainco-ai/jobs) – LinkedIn company page (headcount, growth, job postings, talent sources)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/brainco/) – Careers page (open positions)

## Other roles at Brain Co.

- [Product Manager, Financial Services](https://feeny.ai/job/product-manager-financial-services-brain-co-san-francisco-3fa24156j0vd) — San Francisco, CA
- [Private Equity Engagement Lead](https://feeny.ai/job/private-equity-engagement-lead-brain-co-san-francisco-dsr10m5g52v2) — San Francisco, CA
- [Specialty Insurance Underwriter/Coverage Attorney/Consultant/Professional (Contract)](https://feeny.ai/job/specialty-insurance-underwriter-coverage-attorney-consultant-professional-qwspr442emtg)
- [Commercial/Transactional Lawyer](https://feeny.ai/job/commercial-transactional-lawyer-brain-co-remote-4aeem8qsj0cn)
- [Machine Learning Engineer, Platform](https://feeny.ai/job/machine-learning-engineer-platform-brain-co-san-francisco-3b4v2yrmrnjd) — San Francisco, CA
- [Full Cycle Technical Recruiter](https://feeny.ai/job/full-cycle-technical-recruiter-brain-co-san-francisco-wwne111bgb3d) — San Francisco, CA
- [Machine Learning Engineer, Applied AI - Deployed](https://feeny.ai/job/machine-learning-engineer-applied-ai-deployed-brain-co-london-8n2mv9qr9d3v) — London, United Kingdom
- [AI Product Engineer, Deployed](https://feeny.ai/job/ai-product-engineer-deployed-brain-co-london-wknmh7b52szs) — London, United Kingdom
- [AI Deployment Lead](https://feeny.ai/job/ai-deployment-lead-brain-co-abu-dhabi-dyvjtkbpcb7h) — Abu Dhabi, United Arab Emirates
- [AI Platform & Infrastructure Engineer, Deployed](https://feeny.ai/job/ai-platform-infrastructure-engineer-deployed-brain-co-abu-dhabi-w9efm94wfs0s) — Abu Dhabi, United Arab Emirates