---
title: 'IT Engineer at Retool'
canonical: 'https://feeny.ai/job/it-engineer-retool-san-francisco-djzb7vrp2kh0'
type: 'job'
last_seen: '2026-09-10'
---

# IT Engineer at Retool

- **Company:** Retool
- **Location:** San Francisco, CA
- **Compensation:** $150k–$200k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-13
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/retool/am9icG9zdDqGjkAKifhZaRjONG7oWhgn

## Job description

## WHY WE’RE LOOKING FOR YOU

Retool is growing quickly, and the systems that power our internal operations need to scale with speed, reliability, and efficiency. We’re looking for an IT² Engineer to design and build the systems that will power the next phase of that growth. This is not a traditional IT role. You won’t be measured on tickets closed. You will be measured on systems improved, workflows automated, and manual work eliminated.

This role is focused on leverage. You will build internal tools and automation that reduce operational overhead, consolidate (and eliminate!) third-party tooling, and enable teams across Retool to move faster with fewer constraints. You will also play a critical role in making Retool its own best customer by building with our platform and shaping how it evolves through real-world usage.

You will also help level up the team by mentoring other team members and contributing to a culture of strong engineering practices within IT².

## WHO YOU’LL WORK WITH

You’ll partner closely with teams across Security, Infrastructure, Finance, Workplace, and People Ops to design and build scalable systems that power internal operations. This role sits at the intersection of systems, security, and internal product development. You’ll work cross-functionally to translate operational pain points into automated workflows and internal tools, while helping define how Retool itself is used inside the company.

## IN THIS ROLE, YOU’LL

- Design and build internal tools using Retool to power IT, Security, and operational workflows across the company
- Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows
- Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems
- Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity
- Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems
- Improve security and compliance posture through automated access controls, auditing, and system design
- Build and maintain integrations across internal and external systems using APIs and event-driven workflows
- Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems
- Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform
- Define and implement scalable patterns and best practices for internal tooling across the company
- Mentor junior team members and help raise the technical bar for automation and internal tooling across the team

## THE SKILLSET YOU’LL BRING

- 5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company
- Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes
- Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration
- Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions
- Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows
- Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction
- Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems
- Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders
- Experience mentoring or supporting junior engineers and contributing to a strong engineering culture
- High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation

## About Retool

## Company Overview
- **One-liner**: Retool provides a platform for building, deploying, and managing custom internal software and AI applications by connecting to any database, API, or LLM.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: David Hsu (CEO)

## Core Business
- **Primary industry**: Software Development, Enterprise Internal Tools, AI Application Platform
- **Target customers**: B2B, Enterprise, SMB; specifically developers, IT teams, and business operators building internal software
- **Mission or purpose**: To enable companies to build production-ready internal software and AI applications dramatically faster, with enterprise-grade security and governance, so that domain experts and developers alike can solve critical business problems.

## Products & Services
- **Retool App Builder**: A low-code platform to build custom internal apps (dashboards, admin panels, CRUD tools) by connecting to databases and APIs. Type: SaaS/Platform.
- **Retool Workflows**: A visual automation tool to build and orchestrate complex business processes and backend logic. Type: SaaS/Platform.
- **Retool AI**: An AI-powered app generation capability that transforms natural language into production-ready applications, agents, and workflows, integrating with any LLM. Type: AI Feature/Platform.
- **Retool Mobile**: A solution to build and deploy internal mobile apps from the same Retool platform. Type: SaaS/Platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last round was Series C).
- **Key Metric**: Annual Revenue of $5 million (as per LinkedIn company data); Total Funding of $141.3 million.
- **Notable Investors/Partners**: Sequoia Capital (lead), Nat Friedman, John Collison, Daniel Gross. Customers include Amazon, Stripe, Brex, and Orangetheory Fitness.
- **Growth Signals**: Over 10,000 organizations use Retool. The company has automated over 100 million hours of work. It has 6 offices across the US and UK. Despite a recent headcount reduction (-11% YoY), it maintains a strong brand in the enterprise internal tools space and is aggressively pivoting into AI-powered app generation.

## Competitive Advantages
- **Enterprise Governance from Day One**: Unlike point solutions, apps built in Retool are production-ready and pass security reviews, eliminating the need for rebuilds or audit scrambles.
- **Deep Data Connectivity**: Securely connects to existing databases, APIs, and internal systems, ensuring apps run on real data with real permissions.
- **Unified Platform**: One platform to manage, orchestrate, and scale all internal apps, agents, and workflows, providing centralized visibility and governance for IT.
- **Trusted by Large Enterprises**: A strong customer base of high-profile companies (Amazon, Stripe, Brex) serves as a powerful validation of its enterprise readiness.

## Strategic Focus
- **AI as the Core Platform**: Retool is positioning itself as the "first enterprise AppGen platform," where AI is used to generate production-ready code from natural language, expanding the definition of "developer" to include analysts and operators.
- **Scaling Enterprise Features**: The company is focused on building out governance, security, and platform capabilities to support large-scale deployments across complex organizations.
- **International Expansion**: With offices in London and a German-speaking Sales Engineer role, Retool is actively expanding its presence in the European market.

## Why Work Here
- **Culture**: The company values ambition, intense curiosity, energy, and deep care. They emphasize moving fast, acting like an owner, and being both demanding and supportive.
- **Work Environment**: Hybrid model with offices in San Francisco, New York, Salt Lake City, and London. The company believes great work happens when teams collaborate in person.
- **Product Impact**: Employees are close to the product and use Retool internally, giving them a direct voice in improving it. The mission is to enable a wider community of builders to create production-grade software safely.
- **Hiring Process**: Structured, with initial recruiter/hiring manager chats, a technical evaluation or practical exercise, and a final round of 3–5 interviews. The company aims for transparency and candidate preparation.
- **Employee Sentiment**: Employer rating of 3.4/5.0 (127 reviews). Strengths include Work-Life Balance (4.1) and Culture (3.7). Compensation (3.4) and Career (3.4) are areas for potential improvement.

## Sources
1. [retool.com](https://retool.com/)
2. [retool.com/careers](https://retool.com/careers)
3. [retool.com/about](https://retool.com/about)
4. [linkedin.com/company/tryretool](https://www.linkedin.com/company/tryretool)
5. [jobs.gem.com/retool](https://jobs.gem.com/retool)

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