--- title: 'IT engineer at Suki' canonical: 'https://feeny.ai/job/it-engineer-suki-bengaluru-msr02yra6n04' type: 'job' last_seen: '2026-10-14' --- # IT engineer at Suki - **Company:** Suki - **Location:** Bengaluru, India - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-10-14 - **Apply:** https://www.suki.ai/open-positions?gh_jid=8018436003 ## Job description ## About Suki AI Suki is at the forefront of healthcare technology, dedicated to alleviating physician burnout through our advanced, AI-powered voice solutions. Our mission is to make healthcare technology invisible and assistive, allowing doctors to dedicate their full attention to patient care. We are a team of passionate technologists, clinicians, and industry experts driven by the challenge of solving complex problems in medicine. With a strong presence in both the United States and India, we are a collaborative and agile team making a significant impact. The Role: What we want to accomplish and why we need you. Suki is building a 24/7 "follow-the-sun" IT organization. We are looking for an autonomous, highly organized IT Support Engineer to act as the primary owner of US daytime IT operations. Reporting to the IT Lead in India, you will serve as the "air traffic controller" for the US teamduring PST hours.You will manage complex SaaS identities and HR-to-IT pipelines, enforce strict security compliance via Vanta, and act as the primary liaison holding our US-based Managed Service Provider (MSP) accountable for physical hardware logistics. Because you will be working while your manager is offline, this role requires high autonomy, excellent judgment, and the confidence to strictly enforce IT SLAs. What You Will Do: ● Identity, HRIS & SaaS Management ○ Serve as the primary administrator for Okta and Google Workspace, managing access requests, password resets, and MFA troubleshooting for US employees. ○ Execute flawless, SLA-driven employee onboarding and offboarding workflows integrating BambooHR, Okta, Jira, and Torii. ○ Manage seat allocation, limits, and access requests for our AI tooling suite (Claude, Cursor, Gemini, Rovo, and Slack AI). ○ Administer day-to-day operations for core dev and productivity tools including Atlassian/Jira, GitHub, 1Password, and Slack. ● Security & Compliance Operations ○ Support the Security team by executing continuous SOC2, HIPAA, and HITRUST controls via Vanta, including quarterly User Access Reviews (UAR). ○ Perform daily triage of SIEM and email security alerts, escalating critical anomalies to the Security Pod. ○ Ensure all endpoints are compliant with internal zero-trust policies (Crowdstrike Falcon Complete, ThreatLocker) before granting network access. ● Device Management & Provisioning ○ Manage our macOS and Windows fleet globally using our MDM (Hexnode) and Apple Business Manager. ○ Support the ongoing rollout and policy enforcement for field laptops. ● US MSP & Vendor Coordination ○ Act as the primary bridge between Suki employees and our US-based MSP. ○ Triage incoming US helpdesk tickets via Slack (#ask-helpdesk) and Jira: resolve SaaS/Identity issues directly, and route physical hardware or on-site networking escalations (Meraki/Wiline) to the MSP. ○ Monitor the MSP’s ticket queue to ensure they are meeting their contractual SLAs (e.g., 2-hour response for high-priority hardware logistics) and escalate breaches to management. ● Autonomous Incident Triage ○ Act as the first responder for critical US IT alerts during PST hours. ○ Participate in a daily "Golden Hour" synchronous handoff with the India IT Lead to transition open tickets and review MSP performance. Requirements (What We're Looking For): ● Experience: 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams. ● Tech Stack Mastery: Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki. ● Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., BambooHR integrations) and SaaS management platforms (Torii). ● Security Discipline: Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike). You must be comfortable enforcing strict SOC2/HITRUST policies and saying "no" to out-of-band requests. ● Vendor Management: Experience working alongside or managing external IT vendors/MSPs is highly preferred. ● High Autonomy: Proven ability to work the night shift (PST) independently, making sound technical decisions without immediate local supervision. What Makes Suki, Suki ● A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care. ● A product that delivers: Our AI is used by real clinicians at real health systems — and it works. ● A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans. What Makes Suki, Suki ● A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care. ● A product that delivers: Our AI is used by real clinicians at real health systems — and it works. ● A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans. ● Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital. ● On a roll: Named by Fast Company as the Next Big Thing in Tech. Best Leadership Team by Comparably. Technology Innovation Award by Frost & Sullivan. ● Massive market: We’re disrupting a $30B+ industry, and our momentum is real. ## About Suki ## Company Overview - **One-liner**: Suki delivers an AI-powered ambient clinical intelligence platform that automates documentation, coding, and clinical reasoning for healthcare providers. - **Entity Type**: Private (Series C, $165M total funding) - **Headquarters**: Redwood City, California, United States - **Founded**: 2017 - **Founders**: Punit Soni (CEO) ## Core Business - **Primary industry**: Healthcare IT / Ambient Clinical Intelligence / AI-powered medical documentation - **Target customers**: B2B – health systems, physician practices, and healthtech partners (Enterprise, SMB, solo practices) - **Mission**: To create ambient intelligence that assists clinicians, so they can focus on what matters most – their patients. ## Products & Services - **[Suki for Clinicians](https://www.suki.ai/)**: An all-in-one AI assistant that covers ambient documentation, assisted revenue cycle management (coding and billing), and clinical reasoning (Q&A, insights). Works across desktop and mobile (iOS/Android) for 100+ specialties. Integrates deeply with Epic, Oracle Health, athenahealth, and MEDITECH. - **[Suki for Partners](https://www.suki.ai/)**: A developer toolkit (API/SDK) that allows healthtech companies to embed Suki’s AI capabilities directly into their own applications. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metrics**: - Annual Revenue: $20M (LinkedIn estimate, 2025) - Total Funding: $165M (6 rounds) - Employees: 275 (+31.5% YoY growth) - Customers: 400+ leading healthcare systems and partners - **Notable Investors & Partners**: March Capital (led Series C), Venrock, Flare Capital Partners, First Round Capital. EHR partners include Epic, Oracle Health, athenahealth, MEDITECH. - **Growth Signals**: Named one of TIME’s Top HealthTech Companies of 2025; operates in 5 countries (US, India, Germany, Slovakia, Kenya); headcount grew by 99 people YoY; deep EHR integrations provide a strong data advantage. ## Competitive Advantages - **Deep EHR integrations**: Suki’s real-time, bidirectional integrations with the four dominant EHRs (Epic, Oracle Health, athenahealth, MEDITECH) make it the most embedded ambient AI solution, reducing friction for clinicians. - **AI-native architecture**: Built specifically for healthcare AI, not a repurposed general-purpose assistant, allowing rapid innovation and personalized experiences. - **Enterprise-grade security**: SOC 2 Type 2 certified, HIPAA compliant, and designed for scalability across the largest health systems. - **End-to-end workflow**: Single platform combining documentation, coding, clinical reasoning, and Q&A – not just transcription. ## Strategic Focus - **Current priorities**: Deepening EHR interoperability, expanding the partner ecosystem (developer toolkit), and adding more clinical reasoning capabilities. Focus on reducing clinician burnout and improving revenue cycle outcomes. - **Growth direction**: Scaling from 400+ health systems to broader adoption, leveraging data strength from integrations to improve AI accuracy, and international expansion (already in 5 countries). ## Why Work Here - **Culture & values**: “Be a team of champions,” “Deliver quickly, but think long term,” “Always be learning,” “Every pixel is in the service of the clinician.” Emphasis on accountability, work/life balance, and continuous learning. - **Engineering & innovation**: Cutting-edge voice and language AI applied to real-world healthcare; small, agile teams with big ambitions; tangible impact on thousands of clinicians and millions of patient interactions. - **Remote/hybrid policy**: Hybrid presence with vibrant office culture in Redwood City (daily meals and snacks). Also has offices in India and other countries. - **Perks & benefits**: - Competitive salary + company equity - Flexible time off - Medical, dental, vision insurance + FSA/HSA - 12-week parental leave - Visa and Green card support - Tech and wellness stipends - Pet insurance - Sabbatical after 4 years of employment - Annual company onsite gathering - **Open roles** (as of July 2025): Product Marketing Manager, Head of Product Operations, Product Manager II, Staff ML Engineer, Senior Engineering Manager, Staff Backend Engineer, Software Architect, Senior Software Engineer (AI), and more. ## Sources 1. [suki.ai](https://www.suki.ai/) – Company homepage, product descriptions, and enterprise capabilities 2. [suki.ai/about](https://www.suki.ai/about/) – Mission, leadership team, and values 3. [suki.ai/careers](https://www.suki.ai/careers/) – Perks, benefits, and culture 4. [linkedin.com/company/sukihq](https://www.linkedin.com/company/sukihq) – Employee count, funding, revenue, locations, and open positions ## Other roles at Suki - [Senior Director, Platform Products](https://feeny.ai/job/senior-director-platform-products-suki-redwood-city-krpjfs29aevb) — Redwood City, CA - [SDET II](https://feeny.ai/job/sdet-ii-suki-redwood-city-ftkeh8zbmzd4) — Redwood City, CA - [Senior Cloud & AI Security Engineer](https://feeny.ai/job/senior-cloud-ai-security-engineer-suki-bengaluru-kgtcwx7hgvbx) — Bengaluru, India - [Product Manager, Growth](https://feeny.ai/job/product-manager-growth-suki-redwood-city-fjzx78xa4hhx) — Redwood City, CA - [Technical Program Manager II](https://feeny.ai/job/technical-program-manager-ii-suki-bengaluru-935qh9w20ss6) — Bengaluru, India - [Director of Demand Generation](https://feeny.ai/job/director-of-demand-generation-suki-redwood-city-0qaggg644482) — Redwood City, CA - [Senior SDET (Full Stack)](https://feeny.ai/job/senior-sdet-full-stack-suki-bengaluru-4qxypbmqkkj3) — Bengaluru, India - [Counsel, Commercial & Product (Hybrid)](https://feeny.ai/job/counsel-commercial-product-hybrid-suki-redwood-city-0p3057mmhz95) — Redwood City, CA - [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-suki-redwood-city-gzaz06wc82g6) — Redwood City, CA