---
title: 'IT Hardware Generalist at Naughty Dog'
canonical: 'https://feeny.ai/job/it-hardware-generalist-naughty-dog-united-states-santa-monica-2sct81dmdxz8'
type: 'job'
last_seen: '2026-09-15'
---

# IT Hardware Generalist at Naughty Dog

- **Company:** Naughty Dog
- **Location:** United States Santa Monica, CA
- **Compensation:** $34–$42/hr
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/naughtydog/jobs/6006293004

## Job description

This position is for a temporary engagement through our staffing partner Yoh Enterprise Solutions. Candidates must be authorized to work in the United States for this position.

This will be an on-site position, requiring you to be onsite five days per week.

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5 . We're also proud to say that The Last of Us Part I is now available for the first time on PC. Currently, we’re busy at the kennel working on a brand-new single player game that we're excited about and we'd love to find talented individuals to join us.

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking a Hardware Generalist to join our team in supporting our infrastructure and development team. This position will be the main point of contact for hardware support of our local and remote users. The ideal candidate will have previous experience in a help desk support role, exceptional customer service skills, and will be able to collaborate well in a team environment. The ideal candidate will also have a strong passion for customer service, problem-solving, and supporting cutting-edge hardware solutions.

If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you!

What you will do:

- Serve as the main support contact for hardware issues within Naughty Dog
- Build, configure, maintain, and repair bespoke workstations
- Prioritize and manage multiple support requests while maintaining SLA expectations
- Perform remote and local troubleshooting through various diagnostic techniques
- Follow up with users and see problems through to resolution
- Properly escalate unresolved queries to the next level of support
- Install, modify, and repair computer hardware, software, and peripherals for users
- Track hardware assets from procurement through deployment, maintenance, and retirement
- Maintain accurate inventory records and hardware documentation
- Perform relocation of workstations, lab equipment, and servers throughout the studio
- Record, track, and document the help desk request problem-solving process from creation to resolution
- Provide white glove service to VIP executives and studio visitors
- Additional responsibilities may be assigned as needed

What skills you will use:

- Must have 3+ years of working experience in providing help desk support in a studio or enterprise environment
- Expert knowledge of PC hardware architecture, workstation assembly, deployment, troubleshooting, and repair
- Expert troubleshooting of PC, server, and A/V hardware
- Strong client-facing and communication skills
- Strong understanding of the Microsoft Windows 11 operating system
- Ability to safely lift and move computer equipment and peripherals as required
- Experience with Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
- Proficiency in Microsoft Office 365
- Familiarity with TCP networking and other basic networking protocols

Bonus Skills:

- Operating Systems: Linux, Mac OS, Windows Server 2022
- Languages: Python, SQL, PowerShell, Bash
- Familiarity with live streaming hardware and software
- Familiarity with Sony PlayStation 5 hardware, software interfaces and peripherals
- Passion for games

As part of the Naughty Dog application process, candidates should expect to be given a technical interview.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic, national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.

## #LI-SP3

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click [here](https://www.dzconnex.com/summary-of-benefits) to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate. $34—$42 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our[Candidate Privacy Notice](https://www.playstation.com/legal/careers-privacy-notice/) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

## About Naughty Dog

## Company Overview
- **One-liner**: Naughty Dog is an award-winning first-party video game developer for Sony Interactive Entertainment, renowned for critically acclaimed franchises like Crash Bandicoot, Uncharted, and The Last of Us.
- **Entity Type**: Private (Subsidiary of Sony Interactive Entertainment / PlayStation Studios)
- **Headquarters**: Santa Monica, California, USA
- **Founded**: 1984 (42 years ago)
- **Founders**: Andy Gavin and Jason Rubin

## Core Business
- **Primary industry**: Video game development (AAA console/PC titles)
- **Target customers**: B2C (gamers and consumers on PlayStation platforms, with recent PC releases)
- **Mission or purpose statement**: To create cutting-edge, character-driven, and evocative games that push the boundaries of technology and storytelling, earning the trust of millions of players worldwide.

## Products & Services
- **Crash Bandicoot Series (1996-1999)**: Classic 3D platformer franchise that launched the studio into prominence.
- **Jak and Daxter Series (2001-2005)**: Action-adventure platformer series for the PlayStation 2.
- **Uncharted Series (2007-2022)**: Acclaimed third-person action-adventure series (Uncharted 4: A Thief’s End, Uncharted: The Lost Legacy). The franchise has sold over 41.7 million copies globally (as of 2017).
- **The Last of Us Series (2013-present)**: Critically acclaimed post-apocalyptic action-adventure franchise (The Last of Us, The Last of Us Part II). The series has spawned a successful HBO television adaptation.
- **Intergalactic: The Heretic Prophet (forthcoming)**: A new intellectual property (IP) announced for the PlayStation 5, the studio’s first new IP since The Last of Us.
- **ICE Team**: A central technology group within Sony’s Worldwide Studios that creates core graphics technologies, game engine components, and profiling tools for first-party titles.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private subsidiary of Sony Interactive Entertainment).
- **Key Metric**: The Uncharted franchise sold over 41.7 million copies by December 2017. The Last of Us Part II was released to massive critical and commercial success in 2020.
- **Notable Investors/Partners**: Parent company is Sony Interactive Entertainment (acquired in 2001). Key leadership includes Neil Druckmann (Head of Creative, President), Alison Mori (Studio Manager).
- **Growth Signals**: The studio is actively developing a new IP (Intergalactic: The Heretic Prophet) for the PS5, expanding its franchise into TV (The Last of Us on HBO), and has recently released games on PC. The studio has over 400 employees (as of July 2023) and has maintained a strong talent pipeline for decades.

## Competitive Advantages
- **Award-Winning Legacy**: Consistently delivers some of the highest-rated and most commercially successful games in the industry (multiple Game of the Year awards).
- **Proprietary Technology**: Home to the ICE Team, which develops cutting-edge graphics and engine technology used across Sony’s first-party lineup.
- **Narrative & Character Mastery**: Renowned for deep, cinematic storytelling and character-driven experiences that set industry standards.
- **Strong Brand & Franchise Power**: Owns some of the most iconic and beloved IPs in gaming (The Last of Us, Uncharted), creating a powerful ecosystem for sequels, remasters, and transmedia adaptations.
- **Stable Parent Company**: As a wholly-owned subsidiary of Sony, the studio enjoys financial stability and access to top-tier resources without the volatility of independent studios.

## Strategic Focus
- **New IP Development**: Actively developing *Intergalactic: The Heretic Prophet*, signaling a commitment to creating new worlds and stories beyond existing franchises.
- **Transmedia Expansion**: Successfully expanding *The Last of Us* into a major TV franchise on HBO, indicating a strategy to grow its IP beyond gaming.
- **Technical Innovation**: Continuing to push the boundaries of graphics, animation, and AI through the ICE Team and internal R&D.
- **PC & Multi-Platform Growth**: Releasing titles on PC (e.g., *The Last of Us Part I*), suggesting a strategy to reach a broader audience beyond PlayStation consoles.
- **Nurturing Talent**: Investing in a strong culture and career development to retain veteran staff while attracting new talent.

## Why Work Here
- **Award-Winning Studio**: Be part of a legendary team with over 35 years of history and multiple Game of the Year awards.
- **Cutting-Edge Technology**: Work on proprietary engine technology (ICE Team) and push the limits of console and PC hardware.
- **Culture & Collaboration**: The studio is known for a collaborative, passionate environment with minimal middle-management and a focus on creative excellence.
- **Comprehensive Benefits**: Offers a 401K plan with company match, comprehensive health/dental/vision insurance, generous PTO, fitness reimbursement, and a referral program.
- **Remote-Friendly**: Some roles (e.g., Associate QA Tester / Language Development Support) are listed as remote, and the studio is based in Santa Monica, CA.
- **Team-Building**: Wide variety of team-building events and a dog-friendly office culture.
- **Diverse Departments**: Opportunities across Programming, Art, Animation, Design, Production, QA, IT, Communications, and Editorial.

## Sources
1. [naughtydog.com](https://www.naughtydog.com/company)
2. [naughtydog.com](https://www.naughtydog.com/careers)
3. [greenhouse.io](http://job-boards.greenhouse.io/naughtydog)
4. [en.wikipedia.org](https://en.wikipedia.org/wiki/Naughty_Dog)

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