--- title: 'IT Help Desk Technician at Flash' canonical: 'https://feeny.ai/job/it-help-desk-technician-flash-austin-f5k7eqd02e92' type: 'job' last_seen: '2026-09-05' --- # IT Help Desk Technician at Flash - **Company:** Flash - **Location:** Austin, TX - **Posted:** 2026-07-30 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/flash/jobs/5375521008 ## Job description Help us change the way the world parks Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career. Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion Schedule: Flexible hours, minimum 24 hours, max 29 a week, Monday - Thursday Travel: 0% What You'll Do: - Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software - Image, deploy, and configure new devices for employees - Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally) - Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365 - Provide support for Windows machines, MacBooks, and iPads - Decommission out-of-warranty equipment and coordinate recycling efforts - Partner with vendors for warranty-related hardware support - Maintain and manage IT inventory, including tracking assets and stock levels - Keep asset management systems up to date to support budgeting, refresh cycles, and audits - Assist the IT team with ongoing and new projects What You Bring: Technical Skills - Experience imaging and deploying devices (Windows/Mac environments) - Familiarity with cloud-based IT systems and identity management tools - Experience supporting a mixed-device environment (Windows, macOS, iOS) - Knowledge of IT asset management and lifecycle processes - Understanding of ticketing systems and IT support workflows Soft Skills - Strong customer-first mindset with the ability to build relationships and empathize with users - Excellent interpersonal and communication skills - Ability to work independently and manage time effectively - High attention to detail and strong organizational skills - Adaptability, able to follow processes while supporting change and improvement Qualifications: - Experience in Information Technology, ideally with a focus on end-user support or customer success - High School Diploma or equivalent - Ability to lift up to 25 lbs without assistance - Reliable transportation to the main office and occasional travel to a warehouse location - Flexible schedule Salary: $20.00 - $25.00/hour Final salary will be determined based on candidate's skills and experience level. Competitive Rewards Package includes: - 401(k) with company match - Paid holidays, paid time off and accrue sick leave - Flexible work environment - Opportunities for professional growth and development Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team. ## About Flash ## Company Overview - **One-liner**: Flash provides a cloud-native parking and EV charging platform that connects asset owners, operators, and drivers through AI-powered technology and a demand network. - **Entity Type**: Private (Series unknown; total funding ~$398M–$453M) - **Headquarters**: Austin, Texas, United States - **Founded**: 2011 - **Founders**: Sam Goodner and Dan Sharplin ## Core Business - **Primary industry**: Parking technology, mobility infrastructure, electric vehicle charging - **Target customers**: B2B – commercial real estate owners, airports, hotels, municipalities, healthcare facilities, higher education, and national enterprises - **Mission**: To connect all parking places and people with the platform and partnerships that deliver unmatched value. Vision: Create the world’s largest parking + charging ecosystem where a seamless driver experience benefits everyone. ## Products & Services - **Flash Platform (End-to-End Parking + Charging)**: - **Find**: AI-powered personalized parking recommendations direct drivers to the right location. - **Reserve**: Drivers reserve and pay through apps, ticket platforms, and vehicle interfaces (no new app required). Integrations include Google Maps, Waze, and Ticketmaster. - **Park**: AI-powered cameras for frictionless entry/exit with security. - **Pay**: Fast transactions with preferred payment methods; data insights for pricing optimization. - **Charge**: Seamless EV charging reservation and payment alongside parking, turning charging into a revenue stream. - **Repeat**: Opt-in license plate recognition for automated entry/exit/payment. - **PARCS (Parking Access & Revenue Control Systems)**: Hardware and software for parking gates, pay stations, and enforcement. - **Business Intelligence**: Data and analytics tools for yield management and operational insights. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total funding (reported as ~$452.85M by CB Insights; confirmed rounds include $3M seed, $60M (L Catterton Growth Fund), $85M (Vantage Infrastructure SPV), and $250M (Vista Equity Partners)). - **Notable Investors/Partners**: Vista Equity Partners, Vantage Infrastructure, L Catterton Growth Fund; channel partners include Google, Waze, Ticketmaster. - **Growth Signals**: - 17,000+ parking locations, 450M+ driver touchpoints, 1.5B+ transactions. - 736 employees (LinkedIn); job postings up 140% year-over-year (12 active postings). - Headcount slightly declining (-0.8% yearly) but hiring accelerating. ## Competitive Advantages - **Cloud-native, AI-powered platform**: Full-stack software + purpose-built hardware for parking and EV charging. - **Demand network**: Massive reach (450M+ driver touchpoints) and integrations with Google Maps, Waze, and Ticketmaster – provides instant demand to asset owners. - **End-to-end ecosystem**: From find to repeat, including EV charging; single platform for revenue optimization. - **National support, local presence**: Regional offices and field technicians for rapid deployment and support. ## Strategic Focus - Continue expanding the parking + charging ecosystem by onboarding more assets and deepening partnerships. - Leverage AI for personalized routing, dynamic pricing, and operational automation. - Grow EV charging revenue streams and integrate further with mobility platforms. ## Why Work Here - **Culture**: Core values include Unreasonable Hospitality, Transparency, Empathy, Action, and Hard Work. Emphasis on belonging with employee resource groups (Flash Organizations). - **Work environment**: Flexible work location options; offices with fully stocked kitchens. Remote/hybrid options available. - **Benefits**: - Comprehensive medical, dental, vision insurance. - 401(k) with pre-tax and Roth options (Fidelity). - Flexible paid time off (PTO) and 12 paid holidays. - Short-term disability and basic life/AD&D insurance. - Employee Assistance Program (EAP). - Equity Incentive Plan (stock options) and Employee Referral Program. - **Perks**: Employee celebrations for birthdays, work anniversaries, new family additions. - **Engineering culture**: Rapidly scaling team working on cloud-native, AI-driven mobility infrastructure. ## Sources 1. [flashparking.com - Home](https://www.flashparking.com/) 2. [flashparking.com - About](https://www.flashparking.com/about/) 3. [flashparking.com - Careers](https://www.flashparking.com/careers/) 4. [cbinsights.com - Flash](https://www.cbinsights.com/company/flashparking) 5. 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