--- title: 'IT Help Desk Technician at Tactacam' canonical: 'https://feeny.ai/job/it-help-desk-technician-tactacam-billings-anqvks4788yv' type: 'job' last_seen: '2026-09-08' --- # IT Help Desk Technician at Tactacam - **Company:** Tactacam - **Location:** Billings, MT - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/tactacam/jobs/4384454009 ## Job description Company Overview: Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment. Job Overview: We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the IT Help Desk Lead, you will play an essential role in keeping our team connected, equipped, and productive — no matter where they are. If you thrive in a fast-paced environment, take pride in outstanding customer service, and love solving technical challenges, we want to hear from you. Responsibilities: - Manage and resolve tickets in the Help Desk queue (Zendesk), ensuring prompt follow-through and clear communication at every step. - Log and track walk-up requests, maintaining accurate and up-to-date ticket records. - Meticulously prepare, configure, and ship new hire computers as part of the onboarding process — attention to detail is critical. - Set up computer workstations for both onsite team members and remote employees, ensuring a seamless Day 1 experience. - Receive, inventory, and process returned hardware during offboarding, maintaining accurate records in the Asset Management System. - Perform RMA processing and hands-on hardware repair work as needed. - Provide Tier 1/2 Help Desk troubleshooting for Windows, MacBooks, and Chromebooks. - Create and update knowledge base articles to empower end users and improve team efficiency. - Participate in the on-call rotation alongside our amazing IT Help Desk team. - Deliver outstanding customer service with professionalism, patience, and a positive attitude — whether supporting a first-day new hire or a seasoned remote employee. - Collaborate with a team-oriented mindset, supporting colleagues and contributing to a positive, solutions-focused department culture. Requirements: - Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field — or equivalent hands-on work experience. - Proven experience in an IT Help Desk, Desktop Support, or similar technical support role. - Proficiency supporting Windows, macOS (MacBooks, iPads), and ChromeOS environments. - Strong hardware skills, including hands-on RMA processing and component-level repair. - Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users. - High attention to detail, particularly for asset management, shipping, troubleshooting, ticket documentation and hardware tracking tasks. - Experience with ticketing systems; Zendesk experience strongly preferred. - Highly organized with the ability to manage multiple priorities in a fast-paced, high-volume support environment. - A genuine team player mentality with a positive, can-do attitude. - Comfortable working with a mixed remote and onsite end-user base and adapting communication style accordingly. - Willingness to participate in an on-call rotation. Preferred Skills: - Familiarity with any of the following tools and platforms is a plus: - Okta — Identity and access management - Zendesk — Ticketing and customer support - Jamf — Apple MDM - Microsoft Intune — Windows/cross-platform MDM - Google Workspace — Gmail, Drive, Meet, and more - Slack — Team communication and collaboration - Network protocols — TCP/IP, DNS, DHCP, VPN fundamentals - Shipping & Receiving — experience processing inbound/outbound packages, managing hardware inventory, and working with shipping platforms such as FedEx, UPS, or similar carriers Comprehensive Benefits Package: Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too! Location Limitations: Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD) Equal Opportunity Employer: Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist. ## About Tactacam ## Company Overview - **One-liner**: Tactacam designs and manufactures cellular trail cameras, security cameras, and smart bird feeders for outdoor surveillance and wildlife observation. - **Entity Type**: Private (Privately Held) - **Headquarters**: Decorah, Iowa, United States - **Founded**: 2013 - **Founders**: Tara Peel (Co-Founder & COO) and others (names not fully public) ## Core Business - Primary industry/industries: Outdoor Technology, Consumer Electronics, Cellular Camera Systems - Target customers: B2C (hunters, outdoor enthusiasts, homeowners, bird watchers) and B2B (retail partners, property managers) - Mission or purpose statement: To enrich outdoor experiences by redefining the landscape of cellular camera technology. ## Products & Services For each major offering: - **[REVEAL Cellular Trail Cameras]**: Award-winning, best-selling line of cellular trail cameras for wildlife monitoring and hunting. Includes the flagship REVEAL Ultra model, named "Best Overall" trail camera by Field & Stream (2025). - **[Defend 4G Security Cameras]**: Cellular-based surveillance cameras for property security, rated five stars by customers. Designed for off-grid or remote locations. - **[FeatherSnap Smart Bird Feeders]**: A smart bird feeder line that captures photos and videos of birds, named one of Oprah’s Favorite Things. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metric**: Revenue not publicly disclosed; company serves over 1.5 million customers worldwide. - **Notable Investors/Partners**: Not publicly disclosed (private). Key retail partners include major outdoor retailers (e.g., Cabela's). - **Growth Signals**: - Named to the Inc. 5000 list of America's Fastest-Growing Private Companies in 2024 and 2025. - Ranked #25 on Inc.’s list of the Midwest’s Fastest-Growing Private Companies in 2025. - Employee headcount grew 17% YoY to 295 employees. - Named one of Fast Company's Top 100 Workplaces for Innovators (2025). - Co-Founder Tara Peel named to Inc.’s 2025 Female Founders 500 list. ## Competitive Advantages - **Integrated Ecosystem**: End-to-end cellular camera technology combining hardware, app development, and proprietary cellular connectivity, creating a sticky user experience. - **Brand Recognition**: Award-winning REVEAL brand is the best-selling cellular trail camera line, with strong brand loyalty among outdoor enthusiasts. - **First-Mover & Scale**: Early entrant (2013) in the cellular trail camera space, now serving over 1.5 million customers with a growing portfolio of brands. - **Multi-Category Expansion**: Successfully expanded from hunting cameras to security cameras and smart bird feeders, diversifying revenue streams. ## Strategic Focus - **Product Innovation**: Continuing to launch feature-rich products like the REVEAL Ultra cellular trail camera with advanced power accessories. - **Geographic Expansion**: Growing presence in international markets (Costa Rica, Vietnam, UK) and expanding retail distribution. - **Brand Portfolio Growth**: Actively building and acquiring complementary brands (REVEAL, Defend, FeatherSnap) to capture adjacent outdoor tech markets. - **Talent Acquisition**: Aggressively hiring across engineering, product, sales, and operations to support rapid growth (12 active job postings as of mid-2026). ## Why Work Here - **Culture**: Described as "innovation, collaboration, and adventure" with a focus on pushing boundaries in outdoor technology. Employees report a spirit of camaraderie and dedication to exceptional products. - **Remote/Hybrid/Office Policy**: Remote-friendly and flexible. Many roles are listed as remote (e.g., Brand Director, Revenue Operations Manager), while others are based in Billings, MT or Decorah, IA (HQ). Hybrid options likely available. - **Growth Opportunities**: Company explicitly emphasizes "abundant opportunities for upward advancement" and empowering employees to grow personally and professionally. - **Awards & Recognition**: Fast Company's Best Workplaces for Innovators (2025) – a strong signal for engineering and product talent. - **Perks**: Not fully detailed, but the company highlights "cutting-edge technology" work and a dynamic, fast-paced environment. - **Engineering Culture**: Tech stack includes modern tools (GitHub, MySQL, etc.) and roles span embedded engineering, QA, product ownership, and software development. ## Sources 1. [tactacam.com (Careers Page)](https://www.tactacam.com/tactacam-careers) 2. [LinkedIn (Tactacam Company Profile)](https://www.linkedin.com/company/tactacam) 3. [Greenhouse (Tactacam Job Board)](http://job-boards.greenhouse.io/tactacam) 4. [tactacam.com (Homepage)](https://www.tactacam.com/home/) 5. 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