---
title: 'IT Helpdesk Engineer at Genea'
canonical: 'https://feeny.ai/job/it-helpdesk-engineer-genea-irvine-ag0425yszskz'
type: 'job'
last_seen: '2026-11-03'
---

# IT Helpdesk Engineer at Genea

- **Company:** Genea
- **Location:** Irvine, CA
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/genea/jobs/5469466008

## Job description

The IT Helpdesk Engineer is responsible for following and supporting IT policies and providing comprehensive technical support to end users. This role involves assisting employees with a wide range of IT needs, ensuring smooth and efficient use of technology resources. The ideal candidate will possess a strong understanding of IT systems, including software, hardware, and networks, and the ability to diagnose and resolve both routine and complex issues. Excellent communication and interpersonal skills are essential to effectively support users and ensure adherence to IT best practices. This is a hybrid role with a mix of in-office and remote work.

Duties and Responsibilities:

- User Support & Troubleshooting: Identify, troubleshoot, and resolve user system issues, ensuring minimal disruption to business operations.
- Onboarding/Offboarding: Manage onboarding and offboarding workflows globally, ensuring seamless access and account setup.
- Vendor Management: Collaborate with vendor contacts to resolve technical problems related to third-party equipment and software.
- System Administration: Administer Microsoft 365 and manage Microsoft Entra ID integration, including automated provisioning and de-provisioning (SCIM) and SSO (SAML).
- Asset Management: Maintain asset inventory, software license management, and asset tag auditing.
- Mobile Device Management: Leverage MDM (Mobile Device Management) tools to streamline user experience and ensure secure device usage.
- Network & Infrastructure: Support and troubleshoot consumer and business routers, switches, CCTV, and office access control systems.
- Cloud Management: Manage cloud subscriptions and related IT resources.
- Documentation & Reporting: Prepare and maintain documentation, records, and reports related to assigned systems, service requests, and project status.
- Security Management: Support security measures, including spam filtering, antivirus solutions, and end-user security awareness.
- Process Improvement: Identify recurring issues and help put fixes in place that improve user satisfaction.
- Research & Innovation: Stay current on the company's existing tools and share tips that help users get more out of them.
- AI & Automation: Use the company's existing AI tools and automation platforms to streamline routine helpdesk tasks and IT workflows. Help employees use these tools safely and effectively, and make sure their use follows company policies on security, data privacy and acceptable use.

Qualifications:

- 3 to 6 years of experience in an IT support or helpdesk role.
- Proficiency in troubleshooting for Windows and Mac desktops and laptops.
- Strong verbal and written communication skills for effective interaction in person, over the phone, and in documentation.
- Customer service-oriented mindset with a passion for providing support.
- Ability to work well within a team environment, being receptive to feedback and input.
- Experience with Active Directory, Microsoft Entra ID, Group Policy, and Microsoft 365.
- Ability to translate technical terminology into user-friendly language while maintaining confidence in resolving issues.
- Familiarity with ITSM/ITIL best practices.
- Experience working in a ticketing system
- Experience with MDM tools and basic networking (DNS, DHCP, Wi-Fi troubleshooting).
- Working knowledge of AI tools such as Claude, including how to apply them to everyday IT work and how to spot their limits and security risks.

## About Genea

## Company Overview
- **One-liner**: Genea provides cloud-native property technology solutions for access control, submeter billing, and after-hours HVAC, helping commercial real estate teams streamline operations and improve tenant experiences.
- **Entity Type**: Private (Series D stage, last disclosed round in 2018)
- **Headquarters**: Irvine, California, USA (with offices in Livonia, Michigan and Ahmedabad, India)
- **Founded**: 2006
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Property Technology (PropTech) / Access Control & Energy Management
- **Target customers**: B2B – enterprises, commercial real estate owners, property managers, schools, healthcare systems, and Fortune 50 companies
- **Mission or purpose**: “Improving lives in spaces where people live, work and play through innovative property technology solutions.”

## Products & Services
- **Genea Access Control**: Cloud-based access control software running on open, non-proprietary hardware. Manage credentials, mobile keys, visitor management, and API integrations – all from a single pane of glass.
- **Genea Submeter Billing**: Mobile-first platform that automates submeter reading and tenant billing, eliminating manual clipboard-and-spreadsheet processes.
- **Genea On-Demand HVAC**: Automated after-hours HVAC request platform that lets tenants request heating/cooling on-demand and streamlines billing for property management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue ~$14.4M (LinkedIn estimate) | Total Funding $7.6M across multiple rounds (Venture Round 2007: $1.6M, Series A 2008: $3.0M, Series D 2018: $3.0M)
- **Notable Investors/Partners**: Specific investors not named; acquired Sequr in 2020. The platform works with existing non-proprietary hardware from brands like HID, Axis, and others.
- **Growth Signals**:
  - 4,300+ locations across 45 countries
  - 1.3M+ users and 1M+ bills automated
  - 98% customer retention rate
  - Headcount: 156 employees (+27.1% YoY)
  - New product features released every quarter

## Competitive Advantages
- **Open hardware compatibility** – software works with most existing non-proprietary hardware, eliminating expensive rip-and-replace costs.
- **Unified platform** – access control, submeter billing, and HVAC management in one system, with advanced API integrations for video, visitor management, and BMS.
- **24/7/365 customer support** – 98% of customers continue after the first year.
- **Flexibility for property teams** – tenants can self-service HVAC requests, reducing energy waste and disputes.

## Strategic Focus
- Continue expanding the PropTech suite with quarterly feature releases.
- Maintain a hybrid work model that balances in-person collaboration with remote flexibility.
- Strengthen integrations with existing building management systems and hardware.
- Grow footprint in enterprise and commercial real estate segments globally.

## Why Work Here
- **Culture**: Values include customer-centric, results-driven, innovative, teamwork, and transparent. Low employee turnover reported.
- **Hybrid/Remote Policy**: A successful hybrid model with no office mandate; team members encouraged to visit for events but not required. Remote positions available (e.g., India-based engineering roles).
- **Perks & Benefits**:
  - 100% paid parental leave
  - Competitive salary, PTO, and medical benefits
  - Internal growth and training opportunities
  - Employee recognition platform and awards
  - On-site and online team building events (boat cruises, bowling, lunches)
  - Monthly town hall meetings with transparent leadership
- **Engineering Culture**: Senior Software Engineer roles (backend/frontend) available, QA Manager positions. Tech stack likely modern cloud infrastructure. Collaborative, innovation-driven teams.

## Sources
1. [getgenea.com (Overview)](https://www.getgenea.com/)
2. [Genea Careers Page](https://www.getgenea.com/careers/)
3. [Genea About Us](https://www.getgenea.com/about-us/)
4. [Genea LinkedIn](https://www.linkedin.com/company/getgenea)
5. [Job Board – Greenhouse](https://job-boards.greenhouse.io/genea)

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