---
title: 'IT Helpdesk at Eon'
canonical: 'https://feeny.ai/job/it-helpdesk-eon-new-york-nv6052xv4gr2'
type: 'job'
last_seen: '2026-09-12'
---

# IT Helpdesk at Eon

- **Company:** Eon
- **Location:** New York
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/eonio/jobs/4970166101

## Job description

## About Eon

Eon is transforming how organizations protect, manage, and leverage their data in the cloud. As we continue to scale our team across the US and Israel, we’re building an IT environment that is secure, reliable, and easy for employees to use.

We’re looking for an IT Helpdesk Support Specialist to be the first point of contact for our employees and help ensure everyone has the technology, access, and support they need to do their best work.

This is a hands-on role for someone who enjoys solving problems, working directly with people, and taking ownership from issue identification through resolution.

## The Role

As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking.

You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.

## What You’ll Do

- Triage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets.

- Provide hands-on and remote troubleshooting for macOS devices, including hardware, operating systems, peripherals, and common user issues.

- Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta, including provisioning, deprovisioning, permissions, groups, MFA, and application access.

- Own the technical aspects of employee onboarding and offboarding, including device setup, account creation, access provisioning, equipment collection, and access removal.

- Manage IT assets and inventory, including laptops, monitors, peripherals, and other equipment.

- Support and troubleshoot common SaaS applications such as Slack, Zoom, Google Workspace, Microsoft 365, VPN, SSO, email, and calendar.

- Troubleshoot basic network and connectivity issues, including Wi-Fi, VPN, DNS, and DHCP.

- Escalate complex issues to the appropriate IT, engineering, or external vendor teams with clear documentation and context.

- Maintain and improve internal IT documentation, knowledge base articles, and self-service troubleshooting guides.

- Help identify recurring issues and opportunities to improve IT processes, automation, and the overall employee experience.

- Work closely with the broader IT and Security teams to maintain a secure and reliable technology environment.

## What We’re Looking For

- 1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role.

- Strong hands-on experience supporting and troubleshooting macOS environments.

- Experience administering Google Workspace and Microsoft 365 / Entra ID, including user provisioning, groups, licenses, permissions, and MFA.

- Experience with Okta, including user and group provisioning, application assignments, MFA enrollment, and basic troubleshooting.

- Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar.

- Solid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP.

- Strong written and verbal communication skills and a customer-oriented approach.

- Excellent organizational skills and attention to detail, particularly when managing access, devices, and onboarding/offboarding workflows.

- Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.

- Comfortable working in a fast-paced, growing startup environment.

- Must be based in the US and authorized to work in the US without sponsorship.

## Nice to Have

- Experience with an MDM platform such as Jamf, Kandji, or similar.

- Basic scripting experience with Bash, Zsh, or other automation tools.

- Experience supporting both macOS and Windows environments.

- Experience working in a startup or rapidly scaling technology company.

- Experience supporting security-related IT processes and access controls.

- Relevant certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+, or Google Workspace Administrator.

## Why Eon

At Eon, you’ll have the opportunity to join a fast-growing technology company and play a key role in building the IT foundation that supports our next stage of growth.

You’ll work closely with employees across the organization, have meaningful ownership over day-to-day IT operations, and help shape how we deliver a secure, efficient, and great technology experience at scale.

The annual base salary range is $80K – $110K. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Eon Benefits:

💸Equity Participation (RSUs!)

💰401K match

🍼Paid Parental Leave

🏥Generous benefits including medical, dental, and vision options available to you

🏢Vibrant office with meals, happy hours, and employee events

💻Home office setup and culture events for remote employees

We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

## About Eon

## Company Overview
- **One-liner**: Eon provides a cloud-native data infrastructure platform that turns backups, archives, and cloud resources into an AI-ready, analytics-accessible data lake.
- **Entity Type**: Private ($497M total funding; Series D)
- **Headquarters**: New York, NY, United States (also operates in Tel Aviv, Israel; London, UK; Mexico City, Mexico; and Italy)
- **Founded**: 2024
- **Founders**: Ofir Ehrlich (CEO, Co-founder), Gonen Stein (President, Co-founder), Ron Kimchi (CTO, Co-founder)

## Core Business
- **Primary industries**: Data Infrastructure & Analytics; Cloud Backup; AI Data Readiness
- **Target customers**: Forture 500s and global enterprises with complex cloud infrastructure — B2B, Enterprise focus
- **Mission**: “Make the world’s cloud data faster, safer, and smarter.” Eon is on a mission to turn passive backup storage into active, queryable infrastructure that data engineers and AI teams can use instantly.

## Products & Services
- **Eon Data Protection**: Automated, agentless cloud backup and protection with continuous mapping, classification, and incremental discovery of cloud resources. Reduces storage costs by up to 50% via global deduplication. Includes Cloud Backup Posture Management (CBPM) and log archiving for instant recovery down to a single database row or file. [eon.io](https://www.eon.io/)
- **Eon Data Lake Infrastructure**: Converts backups, archives, and cloud resources into a managed, zero-ETL data lake using open table formats (Apache Iceberg, Parquet). Instantly queryable via Snowflake, Databricks, BigQuery. Built-in AI enables natural-language search and AI agent connections via MCP and A2A connectors. [eon.io](https://www.eon.io/)
- **Unified Storage Format**: Open, analytics-ready data platform that turns cloud data into a zero-ETL data lake for any granularity.
- **Role-Based Access Control & Comprehensive Audit Reporting**: For enterprise compliance and security.

## Market Standing
- **Total Funding**: $497M across 5 rounds (Seed, Series B, C, D)
    - Seed Round (Jan 2024): $20M led by Sequoia Capital
    - Series B (Oct 2024): $77M led by Greenoaks Capital
    - Series C (Nov 2024): $70M led by BOND Capital
    - Series D (Dec 2025): $300M led by Elad Gil
- **Valuation**: Not disclosed
- **Notable Investors**: Elad Gil, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, BOND Capital
- **Key Metric**: Revenue is not publicly available (private company); total funding is $497M
- **Growth Signals**: 
    - Headcount grew 111.8% YoY (+114 employees) to 131 people as of recent data [linkedin.com](https://www.linkedin.com/company/eon-io)
    - Monthly headcount growth of +9.6%
    - Founded by the team behind CloudEndure (acquired by AWS), who built AWS Elastic Disaster Recovery and AWS Application Migration Service — two native AWS services that support the world’s largest enterprises
    - Over 18 employees formerly from Amazon Web Services (AWS); talent also drawn from Google, Microsoft, Unity, Wix, Cohesity, and Israeli Military Intelligence

## Competitive Advantages
- **First-ever Cloud Backup Posture Management (CBPM) platform** — a new category that Eon practically invented
- **Agentless and read-only IAM role design** — zero attack surface, no hidden fees, no software to deploy
- **Cloud-native global deduplication** — reduces storage costs by up to 50% and improves performance via parallelized reads
- **Zero-ETL data lake** — eliminates the need for brittle ETL pipelines to make backup data useful for AI and analytics; data is automatically converted to open table formats
- **Founding team’s deep AWS expertise** — founded CloudEndure, built two AWS native services; deep credibility with enterprise cloud infrastructure

## Strategic Focus
- Expanding the Eon platform as the “backup autopilot” for modern cloud infrastructure
- Converting backup data into AI-ready assets via built-in AI agents, natural-language search, and open table formats
- Scaling go-to-market in the U.S. (Active job postings for Sales Directors, Account Executives in Chicago, San Francisco, Washington D.C., and New York)
- Building out channels and partner ecosystems (Director of Channels - East/West)
- International expansion: operations already in 5 countries; hiring in Tel Aviv and New York

## Why Work Here
- **Radical Ownership & Flat Structure**: “We’re flat by design. Direct collaboration with the founders and real authority to make decisions that move the company forward.” Skill and impact matter more than hierarchy or titles. [eon.io/careers](https://www.eon.io/careers)
- **High-Growth Environment**: Headcount grew 111% in the last year; the company has raised $497M and is scaling fast
- **Culture of Speed and Experimentation**: “Speed isn’t just how we build—it’s who we are.” “We experiment fearlessly, build fast, and celebrate the wins together.”
- **Excellent Above All**: Holds itself to the highest standards; hires top talent that Fortune 500s trust
- **“Enjoy the Ride”**: Fun is taken seriously — “Happy people build better products.” Support, rewards, and celebration are part of the culture
- **Remote / Hybrid**: Roles advertised include hybrid (Tel Aviv, New York) and remote options (Technical Customer Success for US, Solutions Architect in Tel Aviv) [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio)
- **Engineering Culture**: Founded by CloudEndure/AWS veterans; strong engineering DNA with 52 technical employees; recruits heavily from AWS, Google, Microsoft, and elite tech teams

## Sources
1. [eon.io](https://www.eon.io/) — Product information, platform description, feature highlights
2. [eon.io/careers](https://www.eon.io/careers) — Culture, values, career page
3. [eon.io/about](https://www.eon.io/about) — Founders, story, mission, and news
4. [linkedin.com/company/eon-io](https://www.linkedin.com/company/eon-io) — Employee count, headcount growth, talent sources, demographics, funding rounds
5. [greenhouse.io](http://job-boards.eu.greenhouse.io/eonio) — Active job postings and locations

## Other roles at Eon

- [Solutions Architect - East Coast](https://feeny.ai/job/solutions-architect-east-coast-eon-united-states-f99a54fccm49) — United States
- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-eon-new-york-6f5waeyjayqr) — New York, NY
- [Director, Strategic Technology Partnerships](https://feeny.ai/job/director-strategic-technology-partnerships-eon-bay-area-s75rp24zx385) — Bay Area, CA
- [Senior Support Engineer](https://feeny.ai/job/senior-support-engineer-eon-united-states-zq9sf3fwamxb) — United States
- [Executive Associate](https://feeny.ai/job/executive-associate-eon-new-york-01k8wqhvk956) — New York, NY
- [CISO](https://feeny.ai/job/ciso-eon-united-states-zn4nr930jzad) — United States
- [Account Executive — South Florida](https://feeny.ai/job/account-executive-south-florida-eon-south-1nd0mpy27mkk) — South, FL
- [Regional Sales Director - Southeast](https://feeny.ai/job/regional-sales-director-southeast-eon-southeast-y1nhx6n3f33r) — Southeast, United States
- [Account Executive — Southeast Region (Don't See Your City? Apply Here!)](https://feeny.ai/job/account-executive-southeast-region-don-t-see-your-city-apply-here-eon-southeast-55xtv6hhpzs3) — Southeast, United States
- [Account Executive — Louisiana](https://feeny.ai/job/account-executive-louisiana-eon-louisiana-czv7zp52gtpg) — Louisiana