---
title: 'IT Helpdesk Intern - Summer 2027 at Assured Guaranty'
canonical: 'https://feeny.ai/job/it-helpdesk-intern-summer-2027-assured-guaranty-new-york-jzr9ywc99y3q'
type: 'job'
last_seen: '2026-10-17'
---

# IT Helpdesk Intern - Summer 2027 at Assured Guaranty

- **Company:** Assured Guaranty
- **Location:** New York, NY
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-10-17
- **Apply:** https://boards.greenhouse.io/assuredguaranty/jobs/8817718002?gh_jid=8817718002

## Job description

Position Summary

Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments.  At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Primary Responsibilities

The intern will assist with the following tasks:

- Diagnose and troubleshoot common hardware and software issues
- Leverage Copilot AI and automation solutions to enhance workflows
- Build AI solutions
- Document all incidents into ServiceNow (Ticketing System)
- Configure and deploy Windows desktops, including assembly and disassembly
- Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
- Manage, troubleshoot, and deploy mobile devices
- Provide QA testing on major IT projects
- Microsoft Teams Deployment
- Desktop PC and VDI performance monitoring
- Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)

Candidate Background and Qualifications

- Student currently pursuing a bachelor’s degree
- Minimum 3.0 GPA
- Experience/coursework in AI preferred
- Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
- Excellent written and oral communication skills
- Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
- Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
- Excellent organizational and time management skills

The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.

Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).

## About Assured Guaranty

## Company Overview
- **One-liner**: Assured Guaranty is the leading provider of financial guaranty insurance, primarily for municipal, public infrastructure, and structured finance transactions, and also participates in asset management through its ownership interest in Sound Point Capital Management.
- **Entity Type**: Public (NYSE: AGO)
- **Headquarters**: New York, New York, USA (holding company domiciled in Bermuda)
- **Founded**: 1988 (as Assured Guaranty Corp.)
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Financial guaranty insurance, municipal bond insurance, structured finance, reinsurance, asset management
- **Target customers**: Issuers (municipalities, infrastructure sponsors, structured finance originators) and investors (bondholders seeking credit enhancement)
- **Mission or purpose statement**: To protect debt holders from payment defaults and help issuers obtain cost-efficient access to capital through an unconditional and irrevocable guaranty.

## Products & Services
- **Municipal Bond Insurance**: Unconditional guaranty of timely principal and interest payments on U.S. municipal bonds, reducing borrowing costs for issuers and providing credit protection for investors.
- **Public Infrastructure Financing**: Guarantees for large-scale infrastructure projects (e.g., airports, transportation, utilities) in the U.S. and select international markets.
- **Structured Finance Guarantees**: Credit enhancement for securitizations of commercial loans, life insurance portfolios, consumer and commercial receivables, and fund finance transactions.
- **Reinsurance**: Financial guaranty reinsurance to other insurers through Assured Guaranty Re Ltd., the world’s largest financial guaranty reinsurer.
- **Asset Management**: Ownership interest in Sound Point Capital Management, LP, which manages credit-oriented investment strategies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources; consult financial data platforms for current market cap.
- **Key Metric**: Annual Revenue – Not disclosed in provided materials; public filings (10-K) would contain this data.
- **Notable Investors/Partners**: Sound Point Capital Management, LP (asset management affiliate); major municipal bond market participants.
- **Growth Signals**: 
  - Merged Assured Guaranty Municipal Corp. (AGM) into Assured Guaranty Inc. (AG) effective August 1, 2024, simplifying corporate structure.
  - Continues to write policies without interruption for over three decades, the only bond insurer to do so.
  - Maintains a significant insured portfolio of U.S. and non-U.S. public finance transactions.

## Competitive Advantages
- **Uninterrupted track record**: The only bond insurer that has paid claims and continued writing policies without interruption for 30 years, demonstrating resilience through multiple business cycles.
- **Unconditional and irrevocable guaranty**: Provides investors with downgrade protection, market value support, and enhanced liquidity.
- **Experienced credit selection and surveillance**: Rigorous underwriting and ongoing monitoring of insured portfolios.
- **Global scale**: Operations in the U.S., UK, Europe, Bermuda, Asia, and Australia, with the world’s largest financial guaranty reinsurer.

## Strategic Focus
- **Maintain financial strength**: Preserve capital and ratings to support policyholder obligations.
- **Expand public finance and infrastructure**: Capitalize on municipal bond market demand and large infrastructure projects (e.g., New Terminal One at JFK).
- **Grow structured finance**: Develop credit enhancement tools for fund finance and custom products for institutional asset portfolios.
- **Leverage asset management**: Continue partnership with Sound Point Capital Management to diversify revenue.

## Why Work Here
- **Culture**: Collegial and collaborative environment with analytical challenges similar to an investment bank but within a conservative credit culture focused on risk management.
- **Work policy**: Primarily in-office; most of ~360 employees work in midtown New York, with additional offices in San Francisco, Asheville, London, Paris, Sydney, Singapore, and Bermuda.
- **Compensation and benefits**: Competitive packages including life and health insurance (medical, dental, vision), retirement savings with company match, employee stock purchase plan, paid time off, paid family leave, employee assistance program, commuter benefits, tuition reimbursement, fertility and family planning resources, child/elder/pet care assistance, health/fitness benefits, and charitable gift matching.
- **Professional development**: Formal and informal training, mentoring program (one-to-one and group circles), leadership and communication skills development, tuition reimbursement.
- **Inclusion and engagement**: Five Employee Resource Groups (African Heritage, Asian and Pacific Islander, Women, Working Parents, Young Professionals); employee-led Belonging and Culture Committee and Corporate Philanthropy Committee.
- **Equal opportunity**: Strong ethical standards and commitment to diversity and inclusion.

## Sources
1. [assuredguaranty.com – About Us](https://assuredguaranty.com/about-us)
2. [assuredguaranty.com – Careers](https://assuredguaranty.com/careers)
3. [assuredguaranty.com – Current Openings](https://assuredguaranty.com/careers/current-openings)
4. [job-boards.greenhouse.io – Assured Guaranty](https://job-boards.greenhouse.io/assuredguaranty)
5. [assuredguaranty.com – Homepage](https://assuredguaranty.com/)

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