--- title: 'IT Helpdesk Support Engineer at Yalo Inc.' canonical: 'https://feeny.ai/job/it-helpdesk-support-engineer-yalo-inc-mexico-city-hxt87ma542v9' type: 'job' last_seen: '2026-10-30' --- # IT Helpdesk Support Engineer at Yalo Inc. - **Company:** Yalo Inc. - **Location:** Mexico City, Mexico - **Posted:** 2026-09-29 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/yalochatinc/jobs/7978684003 ## Job description Yalo Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo. Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth. At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide! ## About the job The IT Helpdesk Associate ensures smooth, reliable day-to-day IT operations for all employees, with a strong focus on empowering business and client-facing teams. This role acts as an IT Business Partner, combining technical expertise with business acumen to proactively identify needs, recommend solutions, and resolve issues efficiently. By bridging IT and business teams, this position enhances productivity, supports seamless client experiences, and contributes to continuous improvement through process optimization, automation, and knowledge management. ## What you'll be doing - Act as the primary IT point of contact for Mexico-based users, delivering timely and high-quality technical support. - Support and troubleshoot business-critical tools and workflows, including Zendesk, Salesforce, and CRM platforms. - Resolve hardware, software, access, and account-related incidents within established SLAs. - Ensure office network reliability by troubleshooting access points, switches, and cabling issues. - Manage employee onboarding and offboarding, provisioning and de-provisioning system access within 24 hours. - Document processes, solutions, and improvements in Notion or the company knowledge base, ensuring knowledge continuity. - Partner with business teams to proactively identify needs, suggest solutions, and continuously improve IT service quality. - Requirements - - 1–2 years of experience in IT support, customer service, or IT Business Partner roles, with a strong service-oriented mindset. - Hands-on knowledge of Google Workspace, Jira, ITSM/ITAM tools, MDM, and endpoint management for macOS and Windows. - Experience supporting business and client-facing tools such as Zendesk and Salesforce (or similar CRM platforms). - Solid troubleshooting skills across hardware, software, networks (APs, switches, cabling), and video conferencing systems. - Basic technical understanding of databases (SQL fundamentals), APIs/JSON, and exposure to automation or no-code tools (e.g., Zapier, n8n). - AI-first mindset: experience using AI-powered tools (e.g., copilots, chat-based assistants, automation or productivity AI tools) to improve efficiency, problem-solving, documentation, and overall quality of work. - Excellent communication skills in Spanish and English, with a proactive, collaborative attitude and strong sense of ownership. What do we offer? 🥰 - Unlimited PTO policy - Competitive benefits on the market range (insurance, meal vouchers, learning sponsorship and much more!) - Start-up environment - International teamwork - You and nothing else limit your career here At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all. We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company. At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals. ## About Yalo Inc. ## Company Overview - **One-liner**: Yalo is an artificial intelligence-powered conversational commerce platform that enables large enterprises to sell, market, and provide customer service through messaging apps like WhatsApp, Facebook Messenger, and WeChat. - **Entity Type**: Private (Series C; last disclosed round $20M in 2023) - **Headquarters**: Mexico City, Mexico (relocated from San Francisco) - **Founded**: 2015 - **Founders**: Javier Mata ## Core Business - **Primary industry**: Conversational commerce, AI chatbots, customer engagement on messaging apps - **Target customers**: Large enterprises in emerging markets (CPG, retail, airline, automotive) - **Mission/purpose**: Help companies sell more and build stronger customer relationships by automating personalized sales across messaging channels. ## Products & Services - **Yalo Intelligent Sales Platform**: SaaS platform that lets brands build, manage, and optimize conversational experiences across WhatsApp, Messenger, WeChat, SMS, and voice. Includes AI-powered chatbots, flow builder, live agent handoff, payments, and analytics. Supports "micro apps" inside chat apps. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding – USD 93,000,000 (as of LinkedIn data; includes $50M Series C in May 2021 and $20M additional round in Dec 2023 led by Glisco Partners) - **Annual Revenue**: USD 9,300,000 (LinkedIn estimate) - **Notable Investors/Partners**: B Capital (led Series C, co-founder Eduardo Saverin), Sierra Ventures, NXTP, Glisco Partners. Customers include Walmart, Nike, Volkswagen, Aeroméxico, Unilever, Nestlé, Coca-Cola, Coppel, Xcaret. - **Growth Signals**: 208 employees (+10.1% YoY); offices in Mexico City, São Paulo, Mumbai, Bogotá; serves 350M+ potential consumers through client brands; 80% of some customers' sales occur inside messaging apps. ## Competitive Advantages - **First‑mover in Latin America**: Early to build enterprise‑grade commerce on WhatsApp for emerging markets. - **Deep WhatsApp integration**: Offers capabilities (payments, no‑code builder, AI CRM) that go beyond WhatsApp’s native Business API. - **Strong enterprise customer base**: Relationships with global CPG and retail giants provide a defensible moat. - **Platform agnostic**: Works across multiple messaging apps (WhatsApp, Messenger, WeChat, Line, SMS), not locked into one ecosystem. ## Strategic Focus - Accelerate product development (conversational marketing, payments, no‑code app builder). - Expand further in Latin America and Southeast Asia. - Deepen capabilities in AI and machine learning to automate more customer interactions. ## Why Work Here - **Culture**: Rated 3.6/5 on Glassdoor (175 reviews); culture score 3.2, compensation 4.1. Offers remote‑work program and health insurance. Provides customized development tracks and generous PTO. - **Work policy**: In‑office roles exist (Mexico City), but the company offers a remote workspace program for some positions. - **Engineering culture**: Strong technical team with alumni from Google, Netflix, Salesforce, Nubank; talent sourced from companies like Mercado Libre, Zendesk, Uber. Emphasis on deep learning and no‑code/low‑code tools. - **Perks**: Health insurance, paid volunteer time, promotion policies, paid holidays. - **Open roles** (as of search): Sales Engineer (Mexico City, São Paulo), Technical Project Manager (LATAM), Growth Operations Specialist (NOLA/Mexico City), Head of Strategic Partnerships (Mexico City). ## Sources 1. [LinkedIn Company Page](https://in.linkedin.com/company/yalo) 2. [Wikipedia – Yalo (company)](https://en.wikipedia.org/wiki/Yalo_(company)) 3. [Built In – Yalo Careers, Perks + Culture](https://builtin.com/company/yalo) 4. [TechCrunch – Yalo raises $50M](https://techcrunch.com/2021/05/26/yalo-raises-50m-to-build-c-commerce-services-for-chat-apps-like-whatsapp/) 5. [Greenhouse – Yalo Job Board](http://job-boards.greenhouse.io/yalochatinc) ## Other roles at Yalo Inc. - [Technical Project Manager](https://feeny.ai/job/technical-project-manager-yalo-inc-mexico-city-fe8ej0nkfe7s) — Mexico City, Mexico - [Sr Staff Software Engineer](https://feeny.ai/job/sr-staff-software-engineer-yalo-inc-cordoba-z1xrpzd1dac8) — Cordoba, Argentina - [Growth Operations Specialist NOLA](https://feeny.ai/job/growth-operations-specialist-nola-yalo-inc-mexico-city-8esd9mc4txaa) — Mexico City, Mexico - [Sr Staff Data Engineer](https://feeny.ai/job/sr-staff-data-engineer-yalo-inc-cordoba-qj3v56cg8ngw) — Cordoba, Argentina - [Agentic Success Manager](https://feeny.ai/job/agentic-success-manager-yalo-inc-mexico-city-3rvppq586wmw) — Mexico City, Mexico - [Sales Engineer](https://feeny.ai/job/sales-engineer-yalo-inc-mexico-city-pbktqzfbjbhq) — México City, Mexico