---
title: 'IT Helpdesk Technician at Centerfield'
canonical: 'https://feeny.ai/job/it-helpdesk-technician-centerfield-montego-bay-gbmwg4h382tr'
type: 'job'
last_seen: '2026-10-28'
---

# IT Helpdesk Technician at Centerfield

- **Company:** Centerfield
- **Location:** Montego Bay, Jamaica
- **Employment:** contract
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/centerfield/9522a75c-fcb2-456b-a347-3f848fb134c0

## Job description

Hi, We're Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as [Business.com](http://Business.com) and [BroadbandNow.com](http://BroadbandNow.com), reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. A Helpdesk Technician is the first point of IT contact. You are responsible for providing frontline IT support to customers by troubleshooting hardware, software, and network issues. In addition to handling basic hardware repairs, maintenance, and replacements to minimize downtime and ensure smooth operations. This role also involves assisting with system updates, maintaining IT documentation, and escalating complex issues when necessary.

## EMPLOYMENT TYPE:

- Full-time, fixed-term contract for six (6) months.

## KEY RESPONSIBILITIES:

- Provide first-level IT support for desktops, laptops, printers, and other peripherals.
- Assist users with software, application, and connectivity issues.
- Diagnose and repair faulty workstations, laptops, monitors, and other IT equipment.
- Replace defective parts (RAM, HDD/SSD, power supplies, etc.) as needed.
- Maintain an inventory of spare parts and tools for quick repairs.
- Assist with troubleshooting basic network connectivity issues (LAN/Wi-Fi).
- Log, track, and resolve IT support tickets in the helpdesk system.

## EDUCATION AND EXPERIENCE:

- Associate Degree in Information Technology or Computer Science
- CompTIA A+ would be an asset
- Minimum 1+ year of experience serving as a technician/desk support
- Proficiency in the English Language

KEY COMPETENCIES AND SKILLS OF THIS POSITION: You must possess, demonstrate, and maintain knowledge & skills in the following:

- Must be able to manage yourself by maintaining high self-control, self-confidence, and resilience.
- Strong client-facing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Must be able to handle multiple projects simultaneously
- Working knowledge of help desk software, databases, and remote control
- Requires the ability to work cooperatively on a team with others

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

- Communication Skills: Must be able to communicate detailed or important information clearly, accurately, and efficiently, both verbally and as required on a recurring basis.
- Hearing: Must be able to hear and understand normal conversations and receive verbal information in a typical work environment.
- Visual Ability: Must be able to read, review, and verify documents, view computer screens, and accurately update or maintain customer account records.
- Physical Requirements: This is primarily a sedentary position that requires sitting for extended periods while performing computer-based and customer service tasks.

## SHIFT DETAILS:

- Full-time, Sunday to Saturday 6:00 AM - 12:00 AM
- Available for escalation and on-call support as needed

AI & Interview Policy At Centerfield, we use AI tools internally to support efficiency and fairness in our hiring process, including resume screening and administrative tasks.

Candidates are welcome to use AI tools ethically to prepare for interviews, such as practicing responses or researching questions. However, all responses during the interview process should reflect your own knowledge, experience, and judgment.

The use of AI tools to generate responses during live interviews, technical assessments, or written submissions is not permitted unless explicitly stated otherwise.

To learn more, visit us [Here](https://www.centerfield.com/about/). Interviews will take place after resumes have been screened for the minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

## About Centerfield

## Company Overview
- **One-liner**: Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences to help Fortune 100 brands acquire customers at scale.
- **Entity Type**: Private (acquired by Platinum Equity in 2020)
- **Headquarters**: Los Angeles (Silicon Beach), California, United States
- **Founded**: 2011
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Advertising Services / Digital Marketing / Performance Marketing
- **Target customers**: B2B, primarily Fortune 100 brands in residential services, insurance, e-commerce, and B2B sectors
- **Mission or purpose statement**: "Super-charged customer acquisition" — delivering outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands.

## Products & Services
- **Dugout Platform™**: Proprietary technology platform that powers customer acquisition at scale, managing performance media, first-party data insights, full-funnel attribution, and personalized experiences.
- **Marketing Services**: Paid search, paid social, affiliate management, multivariate testing, and first-party data insights for Fortune 100 brands.
- **Sales Services**: Handles over 25 million phone calls, chats, emails, and SMS annually for Fortune 100 companies, including inbound/outbound calls, appointment setting, and AI-powered selling.
- **Proprietary Audiences**: Reaches more than 200 million in-market shoppers through digital brands like Business.com, AutoInsurance.com, BroadbandNow.com, Savings.com, and TheSeniorList.com.
- **Industry Solutions**: Specialized services for Insurance (auto, home, life, health, Medicare), Home Services (2M+ new sales annually), E-Commerce, and Business Services.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company, acquired by Platinum Equity)
- **Key Metric**: Annual Revenue of **$704.0M** (LinkedIn estimate) | Total Funding of **$967.0M** (including a $675M debt financing in April 2026)
- **Notable Investors/Partners**: Parent company is **Platinum Equity** (acquired in 2020). Prior investors include H.I.G. Capital, H.I.G. Growth Partners, and Prospect Capital Corporation.
- **Growth Signals**: 25% of Fortune 100 brands are clients. Reaches 200M+ in-market shoppers annually. Headcount of ~2,300 employees across 3 continents (LinkedIn reports 540 employees, but the careers page states 2,300+). Has made several acquisitions: Business.com (2021), Datalot (2021), Brainjolt (2024), and ConsumerVoice (2025). LinkedIn shows 17.8% YoY headcount growth.

## Competitive Advantages
- **Proprietary Technology (Dugout Platform)**: A custom-built platform for outcome-based digital marketing, giving Centerfield a data and optimization edge over generic ad agencies.
- **Scale & Reach**: Reaches 200M+ in-market shoppers annually through owned digital brands (Business.com, BroadbandNow.com, Savings.com, etc.), providing a massive first-party data advantage.
- **Fortune 100 Clientele**: 25% of Fortune 100 brands are customers, demonstrating strong enterprise trust and retention.
- **Full-Funnel Capability**: Combines marketing services, sales services (25M+ annual interactions), and proprietary audiences into a single, integrated solution.

## Strategic Focus
- **AI-Powered Selling**: Investing in AI to enhance sales services and customer acquisition efficiency.
- **Expansion via Acquisition**: Actively acquiring complementary businesses (Brainjolt, ConsumerVoice in 2024-2025) to expand audience reach and capabilities.
- **Omnichannel Personalization**: Deepening personalized omnichannel experiences across digital media, email, SMS, and phone to improve conversion and client ROI.
- **First-Party Data Leadership**: Leveraging its massive first-party data layer (200M+ shoppers) as third-party cookies decline, making its audience solutions more valuable.

## Why Work Here
- **Culture & Values**: Values-driven culture centered on three core principles: "Be Great On and Off the Field," "Lead by Example," and "Continually Evolve." Described as positive, pragmatic, and proactive.
- **Work Model**: Hybrid workspace — employees work onsite Tuesday through Thursday, with remote work on Monday and Friday.
- **Headcount & Global Presence**: Over 2,300 employees across 3 continents (offices in the US, Jamaica, UK, Philippines, Canada, and Egypt). 138 Product + Tech employees.
- **Perks & Benefits**:
  - Health, Vision, and Dental benefits (UnitedHealthcare)
  - Flexible PTO
  - Generous parental leave
  - Company 401k match (4%, immediately vested)
  - Semi-annual performance-based bonuses
  - Mental health support programs
  - Family planning benefits
  - Learning & Development resources
  - Interest clubs
- **Diversity & Inclusion**: Mandated unconscious bias training, highly diverse management team, hiring practices that promote diversity.
- **Recognition**: Recognized as a "Best Place to Work in Los Angeles."

## Sources
1. [centerfield.com](https://www.centerfield.com/)
2. [centerfield.com/careers](https://www.centerfield.com/careers/)
3. [centerfield.com/services](https://www.centerfield.com/services/)
4. [builtin.com](https://builtin.com/company/centerfield)
5. [linkedin.com](https://www.linkedin.com/company/centerfield-media)

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