--- title: 'IT Helpdesk Technician at Prompt' canonical: 'https://feeny.ai/job/it-helpdesk-technician-prompt-remote-qg40cjpb9zjy' type: 'job' last_seen: '2026-10-13' --- # IT Helpdesk Technician at Prompt - **Company:** Prompt - **Location:** Remote - **Compensation:** $25–$32/hr - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-23 - **Last confirmed live:** 2026-10-13 - **Apply:** https://jobs.ashbyhq.com/prompt/880aa362-e76c-4d04-97cd-359df6c1b259 ## Job description Job Title: IT Helpdesk Technician ## About the Role We’re looking for a Helpdesk Technician to join our growing IT team and help provide a great technology experience for our employees. This is a hands-on support role for someone who enjoys troubleshooting, helping people, and taking ownership of problems through resolution. You’ll work across employee support, laptops and devices, SaaS applications, onboarding and offboarding, and general IT operations. We’re a relatively small IT team, so this isn’t a role where you’ll spend all day resetting passwords or following scripts. You’ll have the opportunity to work across a variety of technologies, learn how our environment operates, and gradually take ownership of more areas as you grow. ## What You’ll Do - Provide friendly and responsive technical support to employees through tickets, chat, and other support channels - Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues - Support both macOS and Windows devices - Help provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment - Support employee onboarding and offboarding, including device and account-related tasks - Assist with commonly used business applications such as Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms - Help maintain accurate IT asset and device records - Take ownership of support requests from initial troubleshooting through resolution or escalation - Document solutions and contribute to our internal knowledge base - Identify recurring issues and opportunities to improve our support processes - Work closely with Systems Administrators when issues require deeper infrastructure, networking, identity, or systems expertise - Follow established IT and security procedures while handling employee accounts, devices, and company information ## What We’re Looking For - Previous experience in a helpdesk, desktop support, IT support, or similar technical support role - Hands-on troubleshooting experience with macOS and Windows - Experience supporting common workplace SaaS applications - Strong troubleshooting skills and a willingness to dig into problems rather than immediately escalate them - Clear written and verbal communication skills, especially when working with non-technical employees - Strong organization and follow-through - Comfort documenting technical solutions and processes - Ability to work independently while knowing when to ask for help or escalate an issue - A patient, approachable, and service-oriented attitude ## Nice to Have You don’t need to check every box, but experience in any of the following would be helpful: - Apple/macOS administration or support - Mobile Device Management (MDM) platforms such as Microsoft Intune, Kandji, or similar tools - Apple Business Manager - IT asset management and hardware lifecycle processes - Google Workspace or Microsoft 365 administration - Identity and access concepts such as MFA, account provisioning, SSO, and password managers - Supporting employees in a remote environment - Working in healthcare, regulated industries, or other environments where security and privacy are especially important - Experience working on a small IT team where technicians have broad responsibilities What Success Looks Like During your first few months, we’ll focus on helping you learn our environment, tools, processes, and employees. Within your first 30 days, you should be getting comfortable with our support processes and handling common helpdesk requests with guidance from the team. Within 60 days, you should be independently handling a meaningful portion of employee support requests, assisting with device provisioning and hardware workflows, and contributing to our documentation. By 90 days, our goal is for you to be a trusted and largely independent member of the helpdesk team who can confidently own routine support issues from start to finish and provide reliable coverage across our core helpdesk operations. Tools You’ll Work With Our environment includes tools and platforms such as: - Help Scout - Google Workspace - Microsoft 365 - Kandji and Microsoft Intune - Apple Business Manager - Slack - Zoom - Endpoint security and remote support tools - Internal documentation and knowledge management platforms Experience with every tool isn’t required. We care more about strong troubleshooting fundamentals and your ability to learn new systems. Who Will Do Well in This Role You’ll probably enjoy this role if you like solving problems, helping people, and being the person others can rely on when technology isn’t working. You should be comfortable moving between different types of work throughout the day. One ticket might involve troubleshooting a Mac, another might involve helping someone regain access to an application, and the next could involve preparing equipment for a new employee. We’re looking for someone who doesn’t just want to close tickets. We want someone who takes ownership, communicates well, documents what they learn, and looks for ways to make the support experience better the next time around. This role is primarily focused on end-user IT support and helpdesk operations. While you’ll work alongside team members responsible for systems, infrastructure, security, and automation, we’re looking for someone who wants to build a strong foundation in IT support rather than immediately move away from the helpdesk. Perks - What you can expect: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees Prompt Therapy Solutions, Inc is an E-Verify Employer. ## About Prompt ## Company Overview - **One-liner**: A unified, all-in-one practice management and electronic medical records (EMR) platform designed exclusively for outpatient rehabilitation clinics (physical therapy, occupational therapy, speech therapy). - **Entity Type**: Private (Series A) - **Headquarters**: Hoboken, New Jersey, USA - **Founded**: 2017 - **Founders**: Adam Baliatico and Mike (full surname not publicly disclosed) ## Core Business - **Primary Industry**: Healthcare technology (outpatient rehab EMR/practice management) - **Target Customers**: Physical therapy clinics (independent and enterprise), occupational therapy practices, speech-language pathology practices; B2B serving small-to-midsize businesses and large multi-location enterprises. - **Mission / Purpose**: Empower clinics with one unified solution to practice management so providers can spend less time on administrative work and more time caring for patients. ## Products & Services - **Prompt Platform (Core EMR & Practice Management)**: An all-in-one SaaS platform that replaces six or more separate software systems. Modules include: - **Scheduling & Intake** – Online booking, automated reminders, kiosk check-in. - **Clinical Documentation** – EMR with customizable templates, electronic flowsheets, progress tracking. - **Billing & Revenue Cycle Management** – Integrated billing, claims management, revenue optimization. - **Patient Engagement** – Home exercise programs, secure messaging, patient portal. - **Analytics & Reporting** – Clinic performance dashboards, business intelligence. - **Acquired Capabilities**: - **OnusOne** (acquired Oct 2024) – Compensation modeling and incentive management for rehab therapy practices. - **PredictionHealth** (acquired Jun 2025) – AI-driven analytics and predictive insights for clinical and operational outcomes. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: - **Total Funding**: $6.04M (Series A, June 2023) - **Annual Revenue**: Not publicly available. - **Notable Investors / Partners**: Not disclosed. The Series A round was completed with institutional investors, names undisclosed. - **Growth Signals**: - Employee headcount: ~275 (as of mid-2026), up 65% year-over-year. - Over 24 product updates released in a single period, driven by customer feedback. - Two strategic acquisitions (OnusOne, PredictionHealth) in the last 18 months. - Rebranded from “Prompt EMR” to “Prompt Health” in June 2025 to reflect an expanded platform vision. - Customer base includes both independent clinics and large national enterprises. ## Competitive Advantages - **Single-platform approach**: Eliminates the need for multiple disparate systems (scheduling, documentation, billing, patient engagement, analytics) – a key differentiator in the fragmented rehab-EMR market. - **Deep vertical focus**: Built from the ground up for outpatient rehab, not a generic EMR adapted for the space. - **Customer-obsessed culture**: Product roadmap is directly driven by user feedback; company claims to have spent thousands of hours with clinic owners and staff before building version 1.0. - **Rapid iteration & AI integration**: Continuous releases and recent AI capabilities (via PredictionHealth) keep the platform modern. - **Enterprise scale**: Proven ability to serve large multi-location rehab groups. ## Strategic Focus - **Unified platform expansion**: Continue consolidating all practice management needs (including compensation, AI-driven insights) into a single system. - **AI and automation**: Leverage machine learning to improve clinical decision support, billing accuracy, and patient outcomes. - **Scaling operations**: Automate onboarding and infrastructure to support rapid customer growth while maintaining near-perfect uptime. - **Customer success & retention**: Invest in client success teams and business coaching to help clinics grow revenue. ## Why Work Here - **Culture**: Customer obsession, open communication, “debate then commit”, honesty and integrity, taking ownership. - **Work Environment**: Fully remote-friendly with a hub office in Hoboken, NJ. In-office perks include a pop-a-shot leaderboard and company-hosted Friday lunches. - **Growth & Impact**: Employees at all levels (interns to leadership) can make a direct impact. Equity incentives based on performance. - **Team Size & Dynamism**: ~275 employees with a startup-like pace; collaborative, no voice goes unheard. - **Engineering Culture**: Modern tech stack (React, TypeScript, Python, DataDog, Power BI, etc.); roles open for senior DevOps, data engineers, full-stack engineers. Emphasis on product-driven development. ## Sources 1. [promptemr.com/company](https://promptemr.com/company/) 2. [promptemr.com/careers](https://www.promptemr.com/careers?ashby_jid=9240a16b-fd18-4a98-88f5-95c4b90b9a42) 3. [linkedin.com/company/promptemr](https://www.linkedin.com/company/promptemr) 4. [tracxn.com/d/companies/prompt](https://tracxn.com/d/companies/prompt/__yk8nuHbnJ5cLYs8gpxVUrQnJJmT_DJQ6j8W81KF7kfA) ## Other roles at Prompt - [EDI Team Lead](https://feeny.ai/job/edi-team-lead-prompt-remote-tgxvk67mc0pm) - [Billing Tech Support Specialist](https://feeny.ai/job/billing-tech-support-specialist-prompt-remote-0xs8j6fm6m1e) - [Senior Manager, Benefit Verification & Authorization Operations](https://feeny.ai/job/senior-manager-benefit-verification-authorization-operations-prompt-remote-y3chjd3d8x80) - [Billing Experience Manager (BXM)](https://feeny.ai/job/billing-experience-manager-bxm-prompt-remote-9mpt72rvxg9s) - [EDI Analyst I](https://feeny.ai/job/edi-analyst-i-prompt-remote-z5vefqk7wcfr) - [Revenue Cycle Management (RCM) Account Executive](https://feeny.ai/job/revenue-cycle-management-rcm-account-executive-prompt-remote-yha01bat5csw) - [Client Experience Manager – Early Morning + Flexible Schedule (Full-Time, Remote](https://feeny.ai/job/client-experience-manager-early-morning-flexible-schedule-full-time-remote-evtt4vhwdghh) - [Senior Director, Information Security](https://feeny.ai/job/senior-director-information-security-prompt-remote-j032tcbha5wj) - [Senior Manager, Demand Generation](https://feeny.ai/job/senior-manager-demand-generation-prompt-remote-pckd6adbpq62) - [PT Business Development Team Lead](https://feeny.ai/job/pt-business-development-team-lead-prompt-hoboken-anbrtv8ah6xa) — Hoboken, NJ